Walked in with no clear idea of what phone I wanted and thanks to the excellent assistance from Julio I walked out with a new toy under budget while still meeting my needs. read more

Horrible service. The regular employees there are always on their phones. (Tyler, Marlena and Julio) I went to the store a days ago and after I left I noticed there were extra charges on my account; when I called Verizon customer service they couldn't believe that Julio had added extra charges! Luckily Verizon took care of it. I already let the better business burrow of this location, I'm appalled and shocked that these people were hired to work there. With no customer care skills or people skills. They clearly don't seem to care about their job. read more

Julio was quick and very knowledgeable. Got straight to the point with my Samsung switch. I purchased the note 7 and it was recalled with flight restrictions being placed on it. I decided to purchase a note edge and get the benefit of the $100 credit for staying a Samsung user. Julio is the best if you need Verizon help in Sherman oaks studio city Encinitas's van nuys this the spot to go to. These guys won't waste your time. read more

Julio was very helpful with our upgrades and the store is very clean. We'll be back here soon.

I broke my phone and was dreading coming in to get a new one. I'm glad my boyfriend dragged me in here so I wouldn't have to walk around with a shattered phone another week. I came in towards the end of the day and Taylor made the whole process so simple, quick, and easy!! Thank you for hooking me up with a beautiful new phone so fast! read more

Highly recommended! Fast friendly service! A+++++++ great location easy to find! Located in the osh parking lot on sepulveda! read more

Fast service, easy to find! Just ordered my phone, quick and friendly! Would recommend!!

The worst customer service. They lied to me and said their having a promotion if I got the hot spot I can get 10GB for $60 they charged me $180 and only gave me 5GB. I was out of town and used the internet thinking I have 10GB but service was cut off the second day. Then they said I can get 10GB for $60 if I want to use the hot spot within 3 months and that was a lie they wanted to charge me $60 for 5GB. Now I'm stuck with the hot spot and pissed off for being lied to. read more

Our favorite neighborhood Verizon store. Tayler is awesome and she has been a huge help navigating me through my accounts...

Easy in and out purchase, all my questions answered and all my cell needs taken care of. Armen was super nice and helpful. Be sure to stop by here for quick and friendly service! :) read more

Every time I come in to this store, they are always very friendly and helpful! Always easier and way less crowded than going into an actual Verizon store! read more

Just came in to have an issue my son and I were both having. Julio was extremely helpful and nice.

Taylor was extremely helpful in getting me my new tablet and a nes samsung s8. Always great service at the store and no lines. Best verizon store! read more

We came in on a Sunday afternoon to get a new phone and it was easy-peasy. No waiting. Taylor explained all our options, discounts, trade-in value, etc clearly. We walked out with a brand new iPhone. Yay!! read more

Easy access, great parking, and a patient, informed, and informative staff. I've done business at this location for several years. I particularly appreciated VERNON H., who answered questions, diagnosed problems, didn't oversell products and provided me exactly what I needed. read more

I was absolutely amazed at how generous Taylor was with her service. She stayed an hour and fifteen minutes over her time to help me and while I was there she even answered the door to a desperate client who showed up after hours and tried to help her as well. I was so taken back by her efforts that I wished I could thank her parents for raising such an awesome human being and I almost asked her to marry me right there. I mean holy crap a woman with that much character is something else. Now I have one suggestion for the owner. More selection in the store of other goods and such and GET A FREAKING STORE IN PORTLAND because it's guaranteed to be a success if Taylor's running it! Gary Golding (founder of THEGOLDINGSTATE.com) read more

Bought a headset from this store and it didn't work. I took it back and was told there are no refunds or exchanges even when I had a receipt. Paid with cash so I couldn't even dispute the charge with a card company. Utterly careless store. read more

Staff is always very helpful & looks for promotions, etc to apply to my account. This location is never crowded, makes it easy & convenient to stop by. read more

This location helped out my family thru a really hard time. They took care of the problem in perfect time! Great employees every time I come here! And on top of the excellent service they transferred the info on to the new phone which I thought they didn't do cause of the cloud. But they do! Made my life so much easier! Good thing too cause my apple account got hacked. read more

Im really happy for the service on this location. Mickey and Alexa they are the best Verizon representatives they really take care and help costumers. read more

I broke my iPhone on a run this morning. Went to the store thinking it would be a huge headache since I have no insurance and 3 months left on my contract. Taylor made it sooooooo easy. I got a great phone, even after I told her I wanted a iphone7 and she started setting everything up and I changed my mind and wanted a 7plus. She didn't mind changing the phone and was super cool about it. I got everything I needed and got my screen protector installed. It was a great start to my Sunday. The other staff member Alex was great also. He was helping other people but took the time to show me some other products and explain the new plans while I waited around. read more

Armin was patient, kind and knowledgeable. And fast! Great location and always faster than others I have been to. Stop in for deals and good times. read more

Great service, love this place, always very reliable. Workers are great they always do their best to solve your problem! Verizon to go to!

I have bought many phones over the years and have gone through the achingly agonizing and often confusing process of waiting and guessing and waiting some more. I don't often take to Yelp but I just had to get this out. I just bought an iPhone 11, which I normally would purchase at the chaotic Apple store. I was helped by the sweetest, most knowledgable woman, Aracelli, who gave me lots of information, explained it clearly, saved me lots of money on a special I was unaware of, and I left there feeling taken care of in a way that is highly unusual, not just in a phone store, but in any store. Her supervisor is to be commended on running a great operation and I have already recommended her to my son and his girlfriend who will be going there tomorrow. Isn't it sad that exemplary customer service is the rarity rather than the norm? read more

I went in today to get a new phone charger because the one that I bought from Verizon just a few months ago broke and it has a one year warranty on it. The two people working there said there was nothing they could do to help me...they were unwilling to honor the warranty and exchange my charger or give me a new one. They told me to call the manufacturer and I explained that that would take too much time and that I needed a phone charger today. Their suggestion...buy a new one. ARE YOU KIDDING ME?!?!?!??! I JUST BOUGHT THE ONE I HAVE BECAUSE IT HAD A ONE YEAR WARRANTY AND YOU WON'T EVEN EXCHANGE IT FOR ME!!! WHY WOULD I BUY ANOTHER ONE FROM YOU????? These people are literally just in the business of taking your money...do not waste your time here. read more

The best experience i have ever had at a Verizon store. Everyone in my family use Verizon as their carriers and we have for years but i have never experienced better service from any other store. Menooa was amazing and patient, he helped us with everything was was straightforward and direct. Araceli was fantastic she went out of her way to help my son with his phone as another authorized Verizon dealership had messed up his plan. She spent two hours calling customer service for us and getting his new phone going. They are the best! read more

NEVER SHOP HERE! Do Not! DO NOT, I repeat, DO NOT BUY ANYTHING FROM THIS STORE!!!! I will never forget the time that I bought a simple accessory from this store which didn't work just after opening it. The manager refused to allow for a refund. THIS STORE IS UNTRUSTWORTHY!! Look at the front of this store: they don't even care about making the area look nicer by cleaning up the graffiti in its immediate surroundings. read more

WIRELESS PLUS is a TERRIBLE!! AVOID! The purchase began at the Studio City store where a sales person misinformed me about a new iPhone purchase. i went in on a Tuesday with a promise the phone would be available by Saturday. By Saturday - No such luck. Called the Van Nuys store to see if they had a phone and if they would work with my order and they said they could. Drove there to be told it would have to be taken care of Monday but "don't worry". Helena had my number and promised that with the delay I would get a discount on a case. Arrived after work on Monday and instantly was told that there was nothing they could do and i would have to continue to wait for my phone to be delivered. I demanded a refund. The manager was completely unhelpful and walked outside on his phone while Helena tried to manage a refund on the computer. She fumbled about for several minutes and I had to return to the Studio City store to process it. (I still don't know if I have a credit yet). Helena initiated the tangled up mess and had no explanation why she even thought she could be helpful. I drove down the street to A REAL VERIZON STORE and got the same phone $100.00 CHEAPER and had it set up and ready to go in less than 20 mins! read more

I really wish I checked yelp before I went to this place. I went to finally upgrade my phone, was falsely advertised a core prime, told that it was just like a "mini galaxy s5." Took it home and it's a piece a crap. A phone that maybe my grandma would use. Long story short they wouldn't recognize their error. I had to spend 3 hours on the phone with Verizon to rectify a easily avoidable mistake. I still can't get a new phone for a few months and stuck with this POS. read more

I can't say anything is done right at this location. I have a warranty purchased on my phone and they were not willing to honor the warranty because it was purchased in washington. I had to buy a new phone in full as my only option. I got a cheap one until I was eligible for an update in a month. My wife went in to purchase me a Samsung Galaxy s6 edge in cash for our anniversary and they wouldn't let her just buy the phone without putting it onto a plan. They forced her to leave without a phone. She bought it somewhere else and when I went in to get it turned on they wouldn't return the phone that I had used for a week due to it was the last one available. They force you into buying the most expensive options available! read more

Great experience with Nate and Mickey. Good guys who treat the customer right. Made a he switch to iPhone and am very happy.

Kudos to Helen and Ernesto for working at this store, they are very patient with the horrible Verizon computer systems but know exactly what they are doing. I picked up my new Galaxy S5 last weekend and I love it. My boyfriend's iPhone C 32 took a few days but they made sure to let us know when it came in and again dealt with the crappy computer system. I highly recommend this store over the one on Ventura in Sherman Oaks, they may be nice but they do not have the knowledge level of Helen and Ernesto! Happy Customers! read more

I had a horrible experience on Wed with Julio. He was awful and could not be bothered to assist me. I had originally raved this store on Yelp when I was first assisted by Alex a month and a half ago. When I replied to Gary's original response to my first experience, detailing my horrific experience with Julio, he assured me that was an anomaly. Yesterday, I got a call from Alex, the original rep I dealt with. He assured me that I was valued as a customer and asked that I go back so that he could help me with the problem I was having. I went after work and met with him. Alex was outstanding and restored my faith in Verzon, as I was weighing out my options to go back to TMobile. I really do hope that Julio's attitude towards customers is not the norm...I am actually shocked he is a manager. He should be setting the example for subordinates, not the other way around. Thank you to both Alex and Gary for addressing my issues and assuring my business is valued with Verizon. I truly hope Julio's attitude is addressed. You will undoubtedly lose customers with the likes of him. read more

I cannot say enough good things about the service I received from the manager of this store, Cathy Hong, and another manager. I had difficulties arising from the purchase of an iPhone and they ultimately were professional, respectful, and willing to come up with a creative solution that addressed all of my needs and concerns. Without qestion they went above and beyond to retain me as a customer and to problem solve. Kudos! read more

The people here are so helpful and accommodating. They are also super knowledgeable. Armin was the greatest!! He was able to help us with everything we needed. read more

I love all my Verizon products and services! Frank was extremely helpful and gave excellent customer service!!

I bought a Key tempered glass for my iPhone 7 plus that the employee installed on 7/29. The next morning, the corner around the button was all cracked (Where he pried it up to re-install it straight) Contacted both Wireless Plus and Key and have had no response from either. Really poor customer service in my opinion. read more

We want to thank Mickey and Joseph for their excellent customer service. They are excellent representatives of Verizon. If you need a new phone, iPad, watch or any assurance this is the Verizon store to visit. You will not be disappointed. read more

Great fast service, knowledgeable staff, really happy with how smooth getting new phones and moving from expensive ATT!

We dropped by last Sunday to upgrade our old iPhone 5s's. We were helped by Araceli S. She was fantastic! We upgraded to Apple Xs-max. She answered every question we could come up with. She also covered every option to save us money. After we decided on a phone she transferred everything from our old to new phones perfectly. Before we left several other customers came in. She was all by herself that day but skillfully handled us all. We are very happy with the service and our new phones. read more