They were very nice and helpful here. Helpful and polite and saved my mom money when she got her new phone! He even gave me a car charger for being patient with their system that was slow at the time. I didn't think it was taking to long but I appreciated it! read more

Julio and tyler were amazing just the most reliable and ethical associates. We always come in to service our company account. They are knowledgeable have a good memory of service. They really go out of their way to make sure that we have a pleasant and honest experience. We have never seen anyone treated unfairly by Verizon Wireless Plus. Come during 1-3pm for the quickest service and least people. Weekends are busy. Tuesday through Thursday is best if you are a busy and demanding client. read more

Julio was great. I came in to get a car charger and he checked to see if I had an upgrade, which I did. Went in for one thing and I got a new phone at a rock bottom price. Couldn't ask any more of the staff, they all were great. read more

There service is one of b a kind! Joseph is the manager and really new a lot about everything and hooked me up with a new awesome blackfriday Deal. thanks Joseph! read more

Mickey and Nate were so helpful and patient with us thank you for all your help guys! Great store and welcoming employees!!!!

I received excellent service from Erick. Very easy process to get a new phone and he helped me save money on my overall phone costs.

The employees here are the BEST, especially Joseph! They are focused on giving excellent customer service. I needed to purchase a new phone , they listened to my needs, and suggested a phone, which exactly met my needs. A few weeks later I dropped the phone and cracked the screen, they came through again and the customer service I received was a 10. Joseph brings excellence to his job. Thx so much and keep up the good work. read more

This site was absolutely amazing!! From the moment I walked in, To the time I left I was catered to. Walking in and being greeted, tended to and overall taken care of by Mickey was an absolute pleasure! After having service with ATT for over 15 years, and being treated so terribly, I decided to switch to Verizon. The only thing I regret was not making the switch sooner. Thank you so much Mickey!! You're awesome!! read more

This is my second experience at a Wireless Plus store, and the second time that I've been lied to about their product to force a sale without a way to return. They sold us a $40 glass iPhone screen protector that has a lifetime warranty and even gave us a card on how to register it, but when I tried at home, I learned that the warranty is only when purchased through Amazon. I might have given them the benefit of the doubt of not knowing (though that's a problem in and of itself if they don't know the details of their products), but given that this is my second time being lied to at Wireless Plus, it seems to be part of the business model. read more

Had a totally great experience here today. Accommodating, creative with options, lots of great promos...really set me up with an excellent plan. Thank you so much Alexa! Ask for Alexa. read more

Mickey really took his time to explain service plan options. Very knowledgeable and personable. Easy in and out visit to Verizon.

I purchased a new iPhone X and some other items as well at the Verizon Wireless Plus store on Sepulveda, near Target. Actually we have always purchased all of my family's phones there as we always get great service there and they are always very helpful and friendly whenever we need help with something. However today, when I set up my iPhone X, it was an outstanding experience. Nate took care of the transfer and set up, and on top of everything - he saved us $30.00 per month on our Family Share plan!!! Nate took the time to research our account and applied some discounts so we are now paying $30 a month less than we were paying before. That is great!! Thanks Nate! Also want to mention that Alexa was extremely nice, courteous, helpful and attentive to my questions. It's really nice to be able to go into a store - in today's times - and get great customer service and have such a good experience. Thank you! read more

The workers were very unhelpful and conceited. I bought a phone somewhere else and only needed a data transfer and they kept trying to guilt me into returning it so i could buy from them. Not going here again. read more

I don't normally write reviews but I should since I depend on other peoples experiences when I'm going to check places out. So its time to do my part. I came to this Verizon on Monday 4/3/17 since its walking distance from my job. I needed a iPhone charger since I had thought at the time that I lost mine. I came in on my Lunch it was empty so the customer service rep was quick to help me. I was charged $40 for the charger I assumed (my fault) that is the going rate for a IPhone chargers so I paid it. I ended up finding my charger at work so I never opened up my new charger and figured I'd just return it the receipt says I can. I go back after work SAME DAY I purchased it and they tell me that all sales are final. No where in the store does it say that AND on my receipt it clearly says 14 days return on charger after purchase. When I told the rep that he was like "I doubt it says that." So I showed him and he says "Oh yeah they mean if it breaks" It does not say that anywhere on my receipt though. So he said there is nothing he can do. Even though it clearly says I can refund this purchase. So I just left. I'm not gonna argue with them even though they lied. I'll eat the $40 and make sure to warn everyone I know and the people her on Yelp to be careful what you buy here. Because even if the receipt says you can return something they won't take it. I've already saved a few co-workers their money but going to another Verizon store. Worth the drive. read more

I went in to ask a question and Nick was very knowledgeable about Verizon products. He also set me up with a free service I was qualified for that I did not know about. Thanks, Nick! read more

I have never been more pleased with a Verizon location in my life! We walked in tonight not expecting to really get new phones but just to ask questions about adding my husband to my plan. Armin went above and beyond with helping us with all of our questions, helped get us the best plan, saved us money and we both ended up leaving with brand new phones. Armin's customer service was amazing, he made me feel super comfortable with everything and I have NEVER felt that way leaving a Verizon store. I will now only come to this location! Thanks again Armin! read more

Thanks to Mickey for all his help! He has such a great personality and made our experience worth while. Mickey is very knowledgeable. Verizon is lucky to have him. He is a huge asset to the company! read more

I just got a new phone and this is honestly the best Verizon store I've ever experienced. They build on their customer service, Taylor knows my account and asks me what I need per visit, usually upgrading because my old phone decides to not work, and she helps guide me to a new phone that won't inflate my monthly bill (thanks!). Getting the best service while getting great deals! I'm very excited with my new phone, case and car charger! read more

Armin is the best he helped me download all of my information after I lost my phone I couldn't be happier he did it with a smile and tons of savvy read more

I walked in on a Sunday afternoon and was helped immediately by a very friendly associate, Tayler. She was extremely helpful when deciding which phone to purchase and all the technical features that went along with each phone. I will definitely come back to this location for their selection and customer service! read more

Marlena K is a scam artist. 49.99 for a loyalty program fee, that's her transferring data for 2 minutes. The standard fee for this is $10, this store charges 5x that amount. Please be very wary. These people are scam artists. They screw over loyal Verizon customers. This store isn't Verizon. It's the equivalent of a dice game in the ghetto, Marlena K should be ashamed of herself and her bosses will be seeing me soon. read more

on august 16 i happened to be in Riverside when my battery went dead. Since I was near your Riverside location, I stepped in and met Julio.He went to the rear of the store with my phone in hand and then came out to tell me the phone was the problem, He convinced me to purchase a new phone. He was unable to move my saved items. Several days later i went to the Hemet Verizon store where they moved some of my saved items to the new phone. I also secured a new battery for my old phone and discovered that my old phone was as good as new. Verizon told me they could not accept the return of my new phone and had to bring it back to Riverside. I went to Riverside and was told my contract was beyond the 14 day return policy but there might be an exception if I took the phone to the Temecula store since there was no Manager available at the moment but there would be a Manager at the Temecula location on Saterday. Upon arrival at the Temecula store the Manager told me they could not help me and that I would have to go back to Riverside All in all I am of the opinion that serious misrepresentation leading to a potential lawsuit exists due to the complete lack of service and obvious lack of integrity of Wireless Plus Michael Galatioto 949-463-6751. read more

Julio was very informative and very helpful. Great customer service. He explained all the different contracts and perks and alternatives and choices. Glad to have verizon walking distance to our home. read more

This place is a gyp, con joint!! Went for free upgrade (choke on that) time they got done with us it cost $262.99 but with a $100.00 credit on the bill which Helen did get done 4 mos later, also $100.00 gift card we never received. went back to Helen re: this I think she knew there was no way but re-submitted the information. Got a card in the mail too late now for the $100.00 dollar gift card. I honestly think Helen tried initially but blew us off at the end. Place really sucks bad!! Unfortunatly we will quite likely leave Verizon now, too many options out there now for less money and perhaps a bit of customer care also. Stay away from this joint!!! read more

Dear Verizon, I have to say I had the best customer service ever when it comes to comparing phone companies. The moment I walked into this branch I was attended immediately by the great Mr. Julio (he even opened the door for me). Everything was broken down and All my questions where answered. I am so happy with my new service and new phone. So glad to have this branch near my home. Yay to to me and thank you to verizon the number one phone company in the world. read more

I went in there last night to purchase a new wall charger for my Blackberry Storm because the one I got when I purchased my BB about a month ago, broke - as in defective product broke. The sweet young (stupid) thing working there told me she couldn't just replace it because they would consider the old one as damaged (meaning I broke it). Ok, so rather than argue with her, I said I'll just purchase a new one. Guess what? She went in back, came out and said they were out of them. New product and they're out of the chargers. Totally annoying. Since my phone just died, I had no choice but to purchase a car charger for it. As I'm writing my check (waiting for a new debit card to arrive), she tells me they no longer accept checks there. WHAT? Since when does Verizon not accept checks? I guess they'd rather pay merchant fees, but whatever. I just left very unhappy and my phone is still dead. I wouldn't recommend purchasing or asking for help at this Verizon store. read more

This Verizon location committed fraud on our account. We have a business account and my husband went in to upgrade his phone. A sales associate name Eric convinced my husband while he was in the store to increase the number of devices on our account and that because we would fall under a larger account with the extra devices the price per device would drop and we would end up paying the same amount. My husband agreed, and signed up for 4 additional devices. However, they did not add the devices to the existing account and instead created a sub account with the additional devices. We were not aware of the sub account for 5 months as we never received a bill and the price of our original account stayed the same. Only 5 months after signing up for the additional devices we get a call from verizon saying that our account was past due. It was only at this point that we realized that they had created a separate account for the new devices and had been charging us under the separate account at the full price, not the discounted rate promised for all of our devices. At the time we paid the balance on the sub account so that it would not be sent to collections. And my husband returned to the store to have them fix the error that they made. The salesman Eric that originally signed my husband up was no longer working there however, the manager said that he would fix the situation moving forward but that he cant do anything about the $651 that was past due. Now, 3 months later we are again in the same situation, Verizon is trying to charge us the full rate of $488 for the additional devices again in order to transfer all of the devices over the original account. We did not agree to this and Verizon is not willing to wave the charges. It is absolutely fraudulent business practices. Avoid this location or you are at risk of being scammed! read more

Only choosing 1 star because I cannot choose 0 stars. This is a franchised location (privately owned). Horrible owner, at least one terrible sales associate. I stopped in to reactivate an old phone (my son's phone was broken at school). I was reactivating a perfectly good older, basic phone. The sales associate broke the phone as she was trying to reactivate it. She managed to reactivate the phone but the phone would not stay together. I asked for a replacement basic phone. They refused. I asked she and the owner take responsibility for breaking the phone - no responsibility taken. The owner told me my choice was to not have the phone reactivated or have it reactivated but broken. I told them I choose to have an activated phone that is not broken. I was told they could do nothing to help me. I took the phone home, my son called me, I could not hear him. I took the phone back to make sure it wasn't a setting issue. Nope. Seems the sales associate severed a connection to the microphone while trying to "fix" what she had originally broke. Again, I asked for a basic replacement phone. I was told I could buy one for $60! Unbelievable! Made a complaint to corporate. Oh - when I asked the sales associate for the owner/manager's name, she only gave me his first name. After I asked three times for his last name, the associate told me she could not give out that information. GO TO A DIFFERENT VERIZON LOCATION!!! Corporate is looking into the owner at this location. I URGE anyone with a complaint about this Verizon location to call the 800 customer service number: 1-800-9223-0204. Oh! After the phone was broken, the first response I received from the owner/manager was "just buy a new phone". ARGH! read more

Great service! Came into fix our phone and we're very pleased when our service person told us we could get an upgrade on a new phone for the same price as the insurance deductible for the repair. Very happy we went into the store. read more

I've been coming to this store since the 24 hour gym was across the street. The gym is gone but I still patron this verizon store for all my Verizon needs. They are a breath of fresh air from the big Verizon store on Roscoe, that makes you take a number and wait while 10 of their employees twiddle their thumbs and ignore you until your number is called. I've had zero complaints about my Verizon service since I've been coming here. All of my phones are from here and I've recently given them my business when switching my company to Verizon . Efficient and consistent with excellent service and Information. As someone that is on the go all day, I appreciate the service from this store. Kudos to the employees. read more

This the BEST Verizon store by far. It is a franchise operation so maybe that's the difference. Helena was great, as are Taylor and Julio. Usually no waiting. Staff is very well informed, helpful and always willing to make deals. They even open the door for you as you enter! Most Verizon stores are nightmares. This one is a wonderful exception. read more

I was in the store last week or so to upgrade from my LG smartphone and wanted to know what my options were. Helen took care of me for the entire hour or so and was nothing less than extremely cordial, professional and respectful, especially of my inability to grasp certain concepts when it comes to phone plans, features, etc. She wrote up an entire feature by feature aspect and what a new plan would cost me compared to what i've been paying and used several phones as the reference points. She reviewed everything as often as i asked her to and i never felt like she was placating me because of my age [senior] and inability to grasp certain things first time around. Overall, the experience was a very good one and i came away happy with my upgrade to samsung s5 and with insurance[which i hadn't had before] and my new phone, she brought me in for $10. less total than i've been paying for last two years. I would recommend anyone and everyone to stop by and ask for Helen - she made it well worth my time, energy and money!! :) read more

Taylor was very personable and helpful without being condescending to this old person. She actually gave me some good advice to save me several hundred dollars every month. Way to go! read more

Julio was the best! Quick service. Great deal! Service with a smile! This is my second time here. I'll be back for all my wireless needs!

Went in because my phone had died: its charger port was damaged and thus I could not charge it. I was also concerned I had lost all my photos and videos (of my wedding, honeymoon, new baby, etc). I worked with Mickey, who was very courteous and helpful. There were issues accessing my online Verizon account, and he helped me through multiple road blocks, making sure I was able to get into my account. He called and stayed online with customer service while I called family members to get needed details. He helped me get onto a better phone plan as well as find the phone that best fit my budget and needs. He was patient throughout, very knowledgeable-explaining things clearly, and a kind human being who really cared about what the customer needed. And thankfully my pictures and videos all were recovered! Thank you Mickey, for the excellent customer service! I highly recommend this business and its representatives. read more

I don't get all the bad reviews. I've come here a few times. Every time helped by a different person. Everytime friendly greeted with smiles. Very knowledgeable and professional. read more

Every time I have come to this verizon store the staff has been friendly knowledgeable and super helpfull. Marlena, and Brenda B. Was awesome and helped us out, just wanted to give her kudos. read more

I had been notified on my Verizon account that I was eligible for an upgrade, & I have had my iPhone 6 since January of 2015. So I called this store this afternoon, & Nate picks up the phone. He answers the questions I have. I agree to come in around 3:00pm, which is perfect for him, cause he'd be back from his break at 2:30pm. He clears with me that the process will take some time if I'm getting the upgrade, but I figure that, cause I have a lot of apps & do a lot of things on my phone. I had decided to get the iPhone X about a month ago--it was just a matter of time. Today was that day. Overlooking my account, he notices that I don't use nearly as much data as I pay for, so suggests to me that I go with a limited data plan, with data rollover, & it'd be cheaper than what I've been paying for by a significant amount. He was very clear, concise, & real with me. I really appreciated that. While the transfer started, I went shopping at the Target nearby. By the time I got back, there was still a little time left for the transfer, but I'm good at daydreaming, so I wasn't bothered. He did a quick rundown with the new phone with me, let me know what I needed to do next with it, & was just overall precise, friendly, & to the point. Great customer service. Good person. 5 stars. :) Thank you Nate. read more

Taylor helped me and my boyfriend find the best way to upgrade our plans, she was super knowledgeable, patient, and helpful. Such a great experience, especially in the crazy holiday season. I would definitely recommend other people to come here with any questions about their phones or plans! read more

This authorized Verizon dealer has a rebate program you can use to sell your old phone when you upgrade to a new phone. I have been waiting for my rebate for 2 months and 9 days. Heard the "check is in the mail" story 3 times. read more