Last time I will ever go into this location. They are very rude and have no idea what they are doing. I switched over from T-mobile because everyone says Verizon is the best.. except for their sales associates. They could not help me activate my phone. The excuse was that since I bought a phone that wasn't released yet, that I would have to wait for the phone's release date. He was obviously a complete idiot, directed me to the customer service line. Finally after an hr, someone helped me instead of being lazy and pawning me off to the next person. Selfish people. If they're not making commission off you, expect them to just have you figure out the technical issues yourself. read more

I used loved my sales guy David, I havent had such awesome customer service in a long time. I wish I could tip him. That great of service. Very knowledgeable and well rounded. Only comin to him no one else!! read more

Every time I come in here I have to wait at least a half hour before I can get helped and they are not willing to help if you got your phone at a contract Verizon. I'm super disappointed in this store. They need more people working during the day. read more

6:45 (Dec30)- Came up to Verizon kiosk in Tukwila Costco near South Center Mall and asked about the iPhones (I immediately got the impression that I had disturbed something the woman was doing) Her: "What do you need to know?" Me: "Well, I just got back into the States from being abroad for two months. We came in two months ago to get two new phones for our trip, but the woman here told us the phones were all on backorder and wouldn't be available for awhile. So we told her we'd be back and here we are, can I hold one of them or do you have any phone about the size of the 6+ I could feel in my hand? I know it sounds silly, but I use my phone a lot and it's important to me." Her: "No these phones can't be removed, they are permanently fixed." Me: "Well, I can see that.....but when I came in the last time, the gal here said there was another phone kind of the size of the 6+, do you have one back there somewhere?" Her: "No." Me: It was such an abrupt, irritated "No", that I paused to look at her. She totally didn't want to even be there talking with me. Her eyes were totally bloodshot, she looked tired, hair was messy and makeup slapped on without thought (keep in mind this is my personal observation, not a judgment), then I turned to look at the phones and said as my husband walked up to the kiosk,"Maybe we should go to check out the phones at SouthCenter's store to feel which one I'd like" to my husband. Her: "Just what is it you want to know about the phone?" Me: "Absolutely nothing, I just want to get a feel for it." Her: At this comment she literally snickered at my reply, then she started treating me like an idiot, saying very condescendingly, "Do you know what kind of memory you want? What features you want? This new phone has retinal display better than anything out there" Me: 'You don't have to sell me on the iPhone, I have an iPhone 5. Her: "These phones are way better than the 5. Me: "Better than you Customer Service? Because you really suck at it. Her: She ignored my comment and said, "What do you use your phone for?(exasperated!) emails, Facebook, ...." Very condescendingly and to which the guy in the kiosk and her both snickered and giggled. Me: "No, I actually ran 2 businesses and kept up on my job at Whole Foods Market from 7500 miles away in Thailand with my iPhone all by itself. You are by far the worst example of Customer Service Ihave ever encountered, I work in Customer Service and have received two awards for it and have trained people in it. I'm going to report this to your Superiors and Costco." I walked away then turned around, came back to get her name, "FRANKIE" I was so pissed that Costco, whom I am a Member from 1986, would allow the polar opposite work within their walls. I went to the Customer Service counter and filed my complaint with them, they apologized and said, "Costco doesn't have governance over a separate entity selling within their Store but Yes, talking to the people in that kiosk is like talking to a brick wall" he said. "You should talk to their Manager, she's really nice." Gave me the phone number to which I'll try to get her when she's back in. read more

Whoever trains and manages this place should lose their job. The employee we encountered yesterday was arrogant, ignorant, and really bad at his job.I have never encountered a Verizon store so unprofessional and lazy in my entire time as a customer of their products (15+ years). My partner and I enter to no greeting, despite being the only other humans in the room. The representative (James) there did not greet us until we sat down in front of him. He was too busy on Facebook, for which he asked us to wait for "just a second" while he finished scrolling. We then proceed to attempt to describe our malfunctioning device and explain we have full coverage through extended warranty and insurance. This individual did not take the time to look at the phone, look up our information, or attempt to understand our problem. He simply ignored our story and began trying to sell us a new phone. When we said "we are simply looking to have our malfunctioning device replaced under extended warranty or insurance," he tried to tell us we didn't understand how it worked. This was after a long conversation with the phone insurance company and a verizon representative over the phone, both of which suggested we take the phone in store and replace it without charge (as stated https://www.verizonwireless.com/support/equipment-protection-legal/) under our extended warranty. After quickly realizing his only goal was to get us to spend money, we left. No thank you, no goodbye. This was abysmal. I read the other reviews below and can confirm that I'm one of many who feels this store is unprofessionally managed and the employees are not trained to help anyone but the bottom line of Verizon Wireless. It's astounding how arrogant a wireless phone retail employee can be. read more

My brother (and business partner) and I came in to add him to our business plan. Micheal Loutsis was amazingly helpful, got the switch made quickly, then found a deal for our business that saved us some money, and provided a few jetpack tethering devices and a home phone line at no cost. We really appreciated his help. read more

I came to this location to buy a new pre-paid cell phone because my daughter dropped my old one into a glass of water. I was told that I should go to Best Buy for a pre-paid phone and then come back and they will set it up for me. I did just that, but when I returned, I learned from another associate that they can't activate phones from Best Buy, even if it is a Verizon phone. This was clearly a training issue. Fortunately, the man that helped me (I think his name was Brian?) was very nice. He gave me a $10 credit and called the manager to help me on the other $10 that I spent on the phone ($20 total.) Within a week I got a text saying that $10 was credited to my account, even though I purchased the phone through Best Buy, and they didn't even want the phone back. I am grateful for how well Brian and the manager handled the situation. I honestly felt they cared (which was in stark contrast to my experience at Best Buy.) The reason that I can't give this location more than three stars is because there is usually a wait to see someone, and the wait can be as long as an hour. (I've sat there as long with a toddler.) What is more frustrating is that there are Verizon associates behind the counter talking to one another, or looking at screens. It is really frustrating to see what looks like available associates but not be able to access them. read more

Worst service ever! Let other guest go before ones that were on the waiting list. Rude when I finally got to talk to them. After this experience it makes me want to leave Verizon and I have had service with them for over 10 years. Would have given zero stars but not an option. read more

These five stars are for Alondra who would not take "it's dead" for an answer when I brought my Google pixel in and it was stuck on the G (Google) and kept cycling back to that. She has a great tenacity and tried multiple troubleshooting approaches over and over again and got my phone back on track. I walked in there thinking after a year of owning the phone I was going to have to buy a new one. And that would have been an entirely different review for Verizon. This one's for Alondra! read more

This is by far the best customer service experience I've had with a cell phone company. They spent a ton of time helping me and my husband upgrade our phones and learn how to use them. They also suggested we decrease our GB because we were paying for too much each month, then followed up with a text a few days later to make sure we were happy with our new phones. We had trouble with slow wifi so we went back in a week later and had more awesome service. It wasn't a verizon or device problem, but rather our router but they spent time figuring out how to help us anyway. We got back home and tried the tips they suggested and that fixed our issues. Super friendly and patient. read more

The employees at Verizon Northgate are wonderful! I walked in 30 min to closing with a brand new iPhone that I couldn't restore and that was frozen and couldn't even be turned on. I was desperate for help to get my phone up and running. Hanna, Andrew, and Matt were especially accommodating and helpful. They all helped out to fix the problem, and I left with a working phone that was restored. I am so appreciative of their service! I would choose the Verizon at Northgate over any other Verizon in the area. read more

In my experience Verizon are notorious for this... (example scenario) Customer: Hello, do you have the battery for my phone in stock? Here is the model number __________. Verizon No-Customer-Service Agent: Well how about you just come in to the store and we'll look at it for you. Customer: I'm trying to save a trip in case you don't have it; can you look and tell me if you have it in stock please? Verizon No-Customer-Service Agent: Just come into the store and we can look at your phone for you. Customer: I'm looking at my phone right now and can give you the same model number you would look at in the store, you can look it up, and then I'll make a trip in to pick it up if you have it. Do you understand how calling you is more efficient or do you just really not understand telephones -- the product & service you sell? Please check your stock. Verizon No-Customer-Service Agent: Right, well, we'll see you in the store. Customer: I'm unhappy and you're a Moron. This has happened to me multiple times with Verizon branches, and this has happened to me twice now with this store. Today I called back and spoke with the store manager to complain, and I got the SIMPLE information as would be provided in BASIC levels of customer service, MIKE, which it shouldn't take contacting the store manager to get. Its this typical Verizon No-Customer-Service over the phone that leaves me feeling I want service with another company. read more

This company is overpriced and has a pattern of poor customer service at this branch. Was paying $155 for 3 phones. Now paying $136 for 2 phones. This makes no sense. The service staff never tries to support the customer to find the best plan that meets their needs. The frequent turnover of staff is a reflection of bad management. at this store. I plan to leave this plan ASAP. There are many companies available that demonstrate value to customer service and offer better value for the similar products. read more

This store is seriously understaffed. On a quiet Monday evening, we waited 45 minutes for someone to help us. The person who helped us claimed that Apple charged for software updates for our iPhones (which is why they have this $3/month charge). And he insisted he was correct even though I showed him my iPhone had the latest iOS 9 update (from iOS 8). He told me to call customer service to unlock my phone since they (a Verizon store) cannot do it. We've been with Verizon for years but, as one person remarked in an earlier review, the sheer ordeal and being condescended upon is certainly a good incentive to look elsewhere. read more

I'm not really sure why there are such low reviews but I've always had amazing experiences here! Yes, ok, the wait can take awhile but they are extremely friendly, patient and knowledgeable! They really go above and beyond to make sure you are buying the right product for your needs! I've never had a bad experience! If you go, talk to Matt Z! He was awesome and I really appreciated that he gave me honest answers about the products and even helped me do some research into international compatibility! I can't personally speak about the other reps but he has always been great! So, yes, you might have to wait 20 minutes. Go play with the ipad 2 for awhile but believe me, the wait is worth it! Amazing customer service is priceless and these folks are great! read more

DO NOT GO TO THIS STORE. I have had maybe 2 good experiences out of 10, with only 2 people actually being truly helpful. My last visit included having a tablet promotional pushed on me, even after I politely said no thanks, and then said no thanks a 2nd and a 3rd time....still pressured by "...it's only $10/month with a free device..." Turns out the guy in the store didn't know what he was talking about and on my next bill Verizon charged me $30 for the fucking device usage. Unbelievable. I just spent an hour of my Saturday on the phone with someone who was finally able to straighten out my account. I recommend the store in U-village over Northgate. Better service, better everything. read more

Add me to the pile of people left waiting half an hour (at which point I walked out) in an empty store after being told there were "just a couple people ahead of you." Meanwhile, several dudebro employees were talking among themselves at the counter. Of course, it started off bad when I entered and complained about my phone overheating and running out of battery and the guy just said it was old (it's not even 3 years old) and "probably out of warranty" so they probably wouldn't do anything (I have an extended warranty). I've found Verizon's online service acceptable, so I'm not planning on switching immediately, but I won't be visiting this store again, and I'm certainly going to be reviewing other companies when it's time to renew. read more

My review continued a day past the last. Posting was delayed by trips to Massachusetts and Vermont. My new phone arrived. I was supposed to sign for it but the UPS ignored that requirement, just tossed it on the porch, rang the doorbell and ran. (I'm to lazy to give UPS the same kind of review I am giving Verizon.) I admit UPS was prompt. I was supposed to upgrade service myself. Obviously a committee of knuckle walkers wrote the upgrade directions. If they had started with "Power both phones on." they might have figured out that many conditions for phone replacement, like mine, made it impossible to follow the directions. A brick can have a power button but that does not make it useful. So it is back to the Verizon store for customer service again. But Verizon would not open yet. I had some time to plan. A P.G. Wodehouse statement came to mind, something like "It is difficult to conceal a Scotsman with a grievance". Off came the T-shirt, on the white shirt, blazer and clan tartan tie, (MacDuff, attested by even Shakespeare as serious about trouble making.) Trip 4) Arrived seconds after opening. A line was already forming but one "Customer Service" tech was still unoccupied. The guy who assigns my place in the queue was neither big enough nor quick enough to intercept me. I have a good stage whisper, "Ah, I see this time I'm going to get some customer service." That froze him into dealing with me, and probably intimidated anyone more patient into withholding objection to my lack of respect for the line. Results looked good, the customer service person groaned at the directions Verizon had sent me, at my expense, and within 10 minutes I was out the door as messages from the last two days burbled into my phone. As the wonderful Starbucks employee handed me my "victory" decaf, I discovered that many were from Verizon, demanding I pay for my increased data usage today. Trip 5) Walking between Starbucks and Verizon gave me time to take a few selfies, until I was sure my skowl looked right, and text my wife that I was "Going in" to Verizon. She responded wonderfully, understanding that "Going in" was not a shopping term but more like Marines hitting the beach. (I was Army, but would not have minded a few Marines at my side, if only to rate my coming performance.) I found the same customer service person, talking to other Verizon employees, and cut him out of that herd. He told me the data charges could not apply anything he did to load my phone. My response was that four devices had been loaded in the past weeks my first new phone, my new tablet, my wife's replacement tablet (not a pleasent experience in itself but otherwise not part of this story.) and today's replacement new phone. We have never used a half our allowance before. This discussion was done at loud volume. At one point he loudly asked "Are you saying I'm giving you bad customer service?" Verizon customer service cannot be blamed on individual employee performance and he was actually doing a fine act of placating while avoiding serving. I would not want them to fire him and hire someone who would punch customers like me. (I shouldn't post sentences like this on the web, it might give Verizon HR ideas like hiring bouncers to improve service!) I shouted, "I'm not complaining about your service. You have probably already violated some rules to get me this far. It is the policies, rules and practices imposed on you by your employer that result in bad customer service." His boss must have been somewhere out of sight, I hope with sizzling ears. While the verbal duel continued he was tapping on a computer screen. Suddenly he said, "I'm giving you a credit for that charge." I asked, back on stage whisper volume, "Were you looking at transaction logs?" "Yes", he said. "How long was it between loading my phone and the data charge?" "Milliseconds." "Thank you." He did not know, until then, that data transfers to load a new phone in the Verizon Store are charged to the customer. But, I am sure that everyone in the store at the time knows. (Unless any were deaf.) I left and bought some socks at Nordstroms, carrying my still warm decaf, where one of the staff recognized me and inquired about the health of the injured student I brought in for replacement clothes after her accident, about 9 months ago. I did experience excellent service that day. Not at Verizon. Conclusion; avoid Verizon. And with their treatment of customers falling this far, I was very satisfied 15 years ago, I suspect the company is under severe financial pressure and has management clueless what to do about the pressure. I'm checking to see if any of my retirement accounts invest in Verizon. If so, that is a problem I will correct. read more

They deserve negative stars - they are assholes. I went in to buy a new phone - no big deal, it's on my company's account. However, while waiting I overheard this customer service agent at the counter speaking to an 80 year old man. "No you can't have that!" It's only $8.75 a month - whats the problem?" "If you want more you have to spend more." This gentleman had a verizon phone (as did his wife) for emergency only. Apparently according to his package, the minutes used can be paid back to Verizon within a certain amount of time and then he doesn't lose his yearly $100. "We texted you and you didn't pay us fast enough, so now it's another $100 per account to get your phones working." I said "You are being rude to this man." Mr. Verizon said "This is none of your business." I said "I'm making it my business." And the elderly gentleman said "I don't know how to text - we don't text, I can barely hear the phone when it rings." Mr. Verizon "Well you better learn to text." Me " Who do you think you are speaking to? This gentleman has reasonable concerns." Elderly man "I know that I didn't get a letter in the mail telling me to make a payment." Mr. Verizon "And you never will - we don't send off bills in the mail." Me "Well sign him up for bills in the mail - older people don't text." Mr. Verizon "It's none of your business - you need to step back and wait your turn - I am not talking to you." Me "You need to start providing good service - do you even know how to do it? I will stay right here - where is a manager?" Mr. Verizon "There isn't one here." Me "Is that why you're just being an asshole? $100 is a lot of money - and this man shouldn't have to re-up when he only used five minutes." Mr. Verizon "I will take care of him." Me "Then you have a long way to go." Then some other Verizon jerk came over and said "Mame, this is a private matter that doesn't include you - I have someone over here who can help you." Guess what - I'm going to assist this man because he has requested my help and I'm not buying anything here because I am not going to improve your numbers when you treat the elderly shitty. My Dad doesn't text either, he is also hard of hearing - you need to provide service to ALL customers - and GOOD service. I am disgusted with the service he has received. This was a store of jerks. Not one person was reasonable and helpful to this elderly man - and the condescending attitude "It's only $100..." Clearly the have no idea of the strain on the budget of the elderly. I will never ever ever go to this store. But if you do - avoid working or giving any business to Josh the Asshole. read more

Incredibly rude, uninterested employee who only cared about selling us the most expensive phone. Went to Alderwood and got great service.

I loved my Verizon service; I really did. I had been A Verizon customer since the very beginning. But all that changed last year when the phone I had purchased began to drop calls after about 30 seconds. After months of perfecting the art of fast-talking and convincing people to "HItellmewhatyoucalledfor beforemyphonedropsyourcall," I decided I needed to get it fixed. I didn't think it would be a big deal because I was paying extra every month for their silly equipment protection plan. But when I went in to ask them to fix it or replace it I was told that I had to reinstall the operating system, which didn't fix anything. Then I went back and was told that I had to update the cell phone towers, which they did at the store for me, but it didn't help. Then I was told that I had to update the cell phone towers again (even though it had already been done). I was told that I had to just try it out and see if it worked the second time. I don't know about you, but I don't have time to make repeated trips to a store to fix a phone that I didn't break. Considering that I couldn't make phone calls and the employees at this location were rude and refused to help me get a replacement it was an easy decision to walk across the mall and change services. As soon as I asked for my account number so I could close my account the woman helping me offered to exchange my phone. She said "I don't know why they couldn't do that for you, it's still under warranty." No joke - my mouth dropped open. For me this experience was the worst customer service I've had in my life. I'm not exaggerating - I still get upset thinking about how much money I wasted and how I was treated even though I had been a loyal customer all those years. I don't know if it's just this location or if it's Verizon's policy to jerk their customers around, but I'm glad I never have to go back in there. read more

I had the WORST customer service experience in my entire life here yesterday. I came in late on a Saturday, so the place was pretty devoid of customers. There about 6 employees working. I came to return a phone case. They said they put me in a queue and that I would be next helped. One hour passed as I progressively got more irritated, occasionally gigglign from the ridiculousness of it. The same two customers were (slowly) being helped (?) during this time, meanwhile four employees wandered aimlessly around, looking bored. I approached each of them in turn, but all of them insisted they couldn't make a return for me. When I attempted to point out that they seemed over- but improperly staffed, and that their queue system seemed ridiculous (I know all stores are supposed to have it, and all Verizon stores now suck as a result) I got SERIOUS attitude from an employee. read more

Wow that was the most horrible customer service from Verizon ever!!!! The guy didn't even greet us nor smiled. He treated us as if he was a freaking police officer charging us for something! Wtf was that? I didn't get his name but he was wearing glasses and gives the crappiest service ever! I will just go to the verizon at U-Village coz they know what customer service is all about! The one putting on names by the door was nice but the guy who was supposed to entertain us needs to shift careers coz he was horrible!! read more

I do not write reviews, this is my first ever but I just have to share my frustrations with one of the customer service agents at this specific location. There is no other way to communicate complaints so I figured a Yelp review may get in the hands of the store manager or the associate I am writing about--Arun. This is not a review on the store as a whole--it is your basic Verizon store and everyone working there was nice enough. I admittedly am not tech savvy and don't really care about the differences between the phones I was considering (I knew which one I wanted when I walked in b/c it was in my budget) but I did require a clear explanation of the possible payment plans for my upgrade. Arun was impatient, rude and very obviously annoyed with me and my questions. He didn't make eye contact with me most of the time and only introduced himself after the person he was training at the time introduced himself to me. Any response he gave me was condescending, especially when he tried three times to push the "glass" protector on my purchase. The phone I had before the upgrade was cracked so it is understandable that he would make that suggestion but I politely said 'no' the first two times and he continued to push it. I honestly just didn't want to increase the sale as I'm not sure he was working commission or not. I have worked in customer service for many years so hope I don't come off as an ass when I say this but he didn't say thank-you once the transaction was complete. He told his trainee to finish setting up my phone (this person was very kind, I wish he could have helped me instead), and then Arun walked away. No goodbye, thanks for coming in, nothing! I was shocked and, honestly, embarrassed. So hopefully this will get in the hands of Arun himself or someone who can pass the message along to him: introduce yourself to your customer, be patient with their questions, and say thank you--even to the customers who need a little extra explaining. It is not my job to walk in knowing the details of the payment plans and I'm sorry you are tired and bored of the same questions but that is what you are getting paid to do. I hope you find a lot of happiness outside of work because you clearly look miserable when you are at work. read more

They do not know what customer service is unless you are signing up for IPhone 6. My boyfriend wanted to pay off my account for a birthday gift a month or so ago, we went in with check in hand, the salesman tried three times to run the check thru it wouldn't work. He suggested we wait until we get the final bill in the mail. We went down on 10/14 to pay with final bill in hand. We decided to use the customers convenient machine. It's out of order. We than asked if we could try to pay again, and were told we would have to wait our turn, when they were not that busy! So I decided to just mail it. When I got home there was a form letter letting me know I owe xx amount of dollars. I have never been so happy to get this company out of my life!!!!!! Maybe Corporate needs to know, I do not stand alone with my complaint about the lack of customer service and clean house. Get some people who actually like their jobs and represent the company to the best of their ability. read more

I've been a Verizon customer for about 8 years and got the best service from Brandon at this Northgate location when I needed to upgrade my wife's phone. Very professional. I liked his soft sell approach (am a salesman myself) to the point that I would consider buying an IPad2 from him when I get a chance. He got me in an out quickly and efficiently and handled 99% of the rebate process (I just needed to put stamp on th envelope), which was sweet because corporations always count on ADD me to forget. Never thought I would do a yelp review for a Verizon store (usually stick to restaurants) but this experience made it worthwhile. read more

Looked at changing sales tactics push every extra charge and item they can and lots of hidden charges. Backed out and get this one phone was out of stock and mailed to me. I returned unopened to store and they still billed me the activation fee said it had been 4 days since I signed the contract. Spoke to the call center on Sunday 10/11 asking if this was a mistake. Spike to a supervisor named Miranda who had zero authority apparently to correct the wrong. Basically too bad we got you as you didn't read the fine print. REALLY, an activation charge for a phone I never opened. SO GLAD I BACKED OUT AND AM STAYING WITH SPRINT. VERY UNETHICAL EXPERIENCE. GO TO SPRINT OR AT&T. read more

I was hesitant to visit the Northgate store due to the low reviews but it was close so I stopped in and am glad I did! I was considering multiple options and DeVon was an amazing resource. He outlined my options in relation to my current plan and was patient while I asked multiple questions and even took a break to consider my plan of action. I felt like I had facts, without sales pressure, to make an informed decision. Though it can get busy and waiting can be frustrating I will definitely return and wait for the kind of service I received today. read more

Thank you to Travis and Aaron for helping me out with getting 2 Jetpack Ellipsis' taken off our account. When I added myself to my Fiance's account, the person helping me out said they were running a promo and that the Jetpacks were free but failed mention we were going to get billed for the next 2 years. They were quick, made things right and even followed up with a call later that evening. read more

This is the best service I've gotten in a long while. The greeter found out what I needed, even gave me the actual direction I needed and didn't know it, and made me feel warmly welcomed. She suggested voice activated texting, as I have a tremor. Didn't even know it existed. I have stopped by for questions and never felt rushed. I am a huge fan of Northgate's Verizon Wireless and I am a picky person on customer service -- something much more rare than it used to be. read more

Horrible experience! Felix and his manager did nothing to try and work with us on an upgrade! We have 4 phone lines and pay a lot of money! As soon as this contact is over we are going back to sprint! read more

I actually created an account for this (semi-vile) site just to comment on the service my fiance and I received last evening at the Northgate Verizon store. We went camping for my b-day this past weekend and she lost her phone (it was last seen in one of our final pics from the trip, sitting serenely on the hood of her pretty little Jetta as we stopped to soak in the view from a bridge just off the trailhead), so we dropped in with the sole intent of procuring a replacement/upgrade for her... After about an hour of some of the best and most helpful customer service either of us has experienced since we moved to this pit of passive aggressive sneaksnobbery, we walked out with a consolidated program, a significantly reduced bill due to discounts of which I was previously completely unaware (Verizon takes care of vets?!?) and two new blackberries. I'm not sure what went wrong with the rest of you, but next time you're there find Rusty Jones. Dude really went the extra mile to sort us out and never left us with that uncomfortable silence which normally accompanies the person on the other side of the counter interacting with a computer by filling empty air with amiable conversation, helpful tips, etc. Be nice to customer service people and, chances are, your efforts will be rewarded. Don't just go in with that characteristic "Emerald" chip on your shoulder, all pointy fingers and bitchly, demanding posture and expect good things to come of it. Once again-- Rusty Jones, you are on point for the nation and I hope that the evil, bloodsucking corporation you work for knows that and takes good care of you. read more

I truly do not wish to be in these folks shoes. They do a great job with a very complex stuff they have to deal with.

I was ripped off at the Verizon kiosk at Northgate Mall. Shame on me for not going in having researched what I wanted. Shame on the salesperson for charging me $99.99 for a bluetooth headset that's selling for $35 at every other store. This gives the Verizon brand a bad name and I'll certainly never shop at that kiosk again. read more

I had already called ahead to this store to ask if they could set aside two iPhone 4S's for my husband and me so we could come in and sign up for Verizon service (we were switching from AT&T) when I read the reviews, which were pretty awful. I seriously thought about going to another store, but went anyway. But i was worried. What actually happened is that we received superb customer service from a very knowledgeable and helpful woman named Drew. Since she knew we were coming she had charged our phones and then transferred our info from our old phones when we got there. She was fast, handling the "paperwork" (actually all done on tablets) efficiently, and gave us some good ideas about using our phones. The other customers I saw there were also treated well, as near as I could tell. Maybe the bad service is a thing of the past? Don't know, but giving my encounter with them 5 stars without hesitation. Thanks, Drew! read more