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    Verizon

    2.4 (114 reviews)
    Closed 10:00 am - 8:00 pm
    Updated a few days ago

    Services - Verizon

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    Photo of Kenneth C.
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    12 years ago

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    8 years ago

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    Photo of Verizon Customer Service

    Verizon Customer Service

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    15 years ago

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    15 years ago

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    11 years ago

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    12 years ago

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    7 years ago

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    Verizon Customer Service

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    10 years ago

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    Photo of Erin G.
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    9 years ago

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    11 years ago

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    Elizabeth Q.

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    10 years ago

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    15 years ago

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    12 years ago

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    15 years ago

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    10 years ago

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    5 years ago

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    Verizon Customer Service

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    Photo of Kit W.
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    13 years ago

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    12 years ago

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    11 years ago

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    Elizabeth Q.

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    7 years ago

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    Verizon Customer Service

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    8 years ago

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    8 years ago

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    6 years ago

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    8 years ago

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    11 years ago

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    6 years ago

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    Verizon Customer Service

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    8 years ago

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    13 years ago

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    7 years ago

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    Verizon Customer Service

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    15 years ago

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    14 years ago

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    13 years ago

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    12 years ago

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    10 years ago

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    13 years ago

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    14 years ago

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    16 years ago

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    Page 2 of 3

    Ask the Community - Verizon

    Review Highlights - Verizon

    If you need to catch her, she says she's at the Northgate location later in the day after 4pm-close - after her first job.

    Mentioned in 2 reviews

    Read more highlights

    Verify this business for free

    People searched for Mobile Phones 994 times last month within 15 miles of this business.

    Verify this business

    AT&T Store

    AT&T Store

    (89 reviews)

    $$$

    Northgate

    I wanted to share my extensive feedback regarding a recent visit to the AT&T store. While the…read moreassociate who assisted us was reasonably competent, there were several issues that significantly detracted from our experience. The associate name was Gabriel. It was evident that the associate was in a rush to conclude our visit and move on to the next potential sale, rather than taking the time to genuinely assist us. This approach resulted in our visit extending beyond two hours, which was not only frustrating but also inconveniencing. In addition to the time spent, there was a notable problem with one of the new phones we purchased. It had to be restored because the initial setup was mishandled by the associate. This revealed a lack of attention to detail and a failure to ensure a seamless customer experience. Overall, I must admit that the overall experience of this visit fell short of my expectations. It genuinely felt like the associate was primarily focused on maximizing his commission, to the detriment of the customer's experience. In my honest opinion, the store should prioritize recruiting and training staff who are not only knowledgeable but also exhibit friendliness and a genuine commitment to assisting customers. It's imperative that the staff does not exhibit body language that conveys a sense of urgency to rush customers out the door in pursuit of another sale. In conclusion, I hope that AT&T takes this feedback seriously and considers it as an opportunity for improvement. A more customer-centric approach, one that emphasizes a thorough and helpful experience over the pursuit of commissions, would undoubtedly enhance the overall customer satisfaction and maintain the reputation of the store. It's crucial that this AT&T store invests in enhancing the quality of its staff and their commitment to creating a welcoming and helpful atmosphere for customers. To add to the fact that this associate was more focus on getting his next commission was more of an insult and the fact that he just didn't seem like he cared.

    I am a new at&t customer. Poor service at this location. I tried twice because it was close to my…read morelocation. Both times poor service.

    T-Mobile

    T-Mobile

    (37 reviews)

    $$$

    Northgate

    I was dealing with an issue and I needed a human professional -- I found the best possible one at…read moremy local TMobile Store in Northgate. I've been with Tmobile for 8 1/2 years and have a business account with them. It's a very small business so every dollar matters and I was dealing with an issue that could impact my bill for two cycles. Store manager Josh Gaffney stepped up immediately with gracious professionalism neutralize my frustration very quickly and made it clear that solutions would be forthcoming. I watched as he coached a team member through the steps of how to handle a situation like mine and he was a very clear, methodical thoughtful mentor Sharing system sensitive insight with the staff member as well as technical wisdom. I learned from observing him. Sometimes these things can take a very long time, because of Josh's assistance the whole issue took less than half an hour. There was a follow up step necessary and he indicated he would make sure to until completion if I needed to return to the store. I appreciate it professional as well as his knowledge and felt respected and seen in the wake of what would otherwise have been a frustrating and time-consuming issue. Many thanks for having a leader like him at the helm of a busy local store to demonstrate exemplary customer service.

    I had a very disappointing and stressful experience with T-Mobile, specifically at the Northgate…read moreMall location (Store #8934) on April 19 around 2 PM. My family visited the store twice. On the first day, we spent about 4 hours setting up service. We were told that for two lines plus a promotional extra line, the total monthly cost would be around $145, and with my husband's Boeing employee discount (15%), it would be about $119. Based on this information, we decided to switch 3 lines from AT&T (where we were paying about $136/month) to T-Mobile, especially because we were told their international travel plan was good. However, after going home and calling to confirm our travel plan right before our trip, we discovered our actual bill was $171, with no discount applied. We felt misled. Because we were about to leave the country, we rushed back to the store to fix the issue and add an international plan. The store wasn't busy, and the manager on duty, José (who refused to provide his last name), was extremely unhelpful and unprofessional. I politely explained that we were in a rush to catch an international flight and urgently needed help fixing our phone plan. Since we had already waited 4 hours the day before and needed all family members present, I asked if he could at least start assisting us while we waited for our son to arrive. He simply said "no," with a hostile attitude, and told us to go to another store--even after seeing how anxious and stressed we were. He showed no willingness to help in a time-sensitive situation. We were left without support and had to go back to AT&T, where we waited another 4 hours to restore our previous service. This entire situation cost us many hours, unnecessary stress, and disrupted our travel plans. This experience was unacceptable. The lack of transparency in pricing and the poor customer service--especially from a manager--were shocking. We will not return to T-Mobile after this experience. If I could, I'd give 0 stars for this person.

    Best Buy - Seattle - Sync panel broken clip

    Best Buy - Seattle

    (405 reviews)

    $$

    Northgate

    Huge shout out to security. The hard working security, given the nature of Northgate and the high…read morecrime rate hold things down. I've had a change to chat with security staff at the front and some, former military are super caring and kind. I feel super safe around northgate. Given the fentanyl and crime rate in the area this extra level of safety reassures me. The store is always clean and well displayed and the staff are knowledgeable. I think this store attracts a specific personality type and I noticed that some staff focus more on the specs of an item rather than focusing on the customer. It's hit or miss. Having come from sales and the service industry, I think that the emotional iq aspect could improve. I'm not giving this location a bad rating. I hope that my feedback can serve as a learning opportunity if you want. For example, I often have to find an associate to find something if there isn't one at the front by security. Sometimes, the staff will speak as if I am knowledgeable about tech and I hope the staff person can ask me what my knowledge of tech is first before processing. Value is fine. The Best Buy regional number gave misadvised me and I the staff seemed clueless at this location. I still like shopping here and they randomly have a good selection of toys.

    I bought a printer here with 3 months free ink. I was charged for it and even after I cancelled was…read morecharged again. Best Buy and HP both make it impossible to actually speak to a human to remedy these sorts of problems. They make you run in circles until you give up.

    Verizon - mobilephones - Updated May 2026

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