My PS3 console had worn out, and I went to GameStop to buy a replacement. I know these are not…read moreavailable new, but I figured buying one from a national retailer would mean that the store had checked it over or even refurbished it. Nothing I was told during the purchase disabused me of that notion. But when the console died on me less than three months later, the people at he same store told me that it was well past the SEVEN DAY trial period and since I had not bought a warranty, there was nothing they could or would do for me. I questioned them and found out that the console had probably been a trade-in and they had seen it work when they fired it up and figured that was good enough to sell it for $160 to a chump like me. Should I have questioned them more before I bought? Sure. Should I have been less trusting? Absolutely. Will I do business with GameStop in the future? Not just no, but HELL NO!

Just bought a new ps5 and was given the wrong one and box was damaged so the worker checked the…read morewhite box it comes in an wasn't re sealed by them brought it in the next day to exchange for the disc drive one and would not replace guy gave it 1 min tops for the employee to get back and tells me I'm SOL, I would take my business else where if I were anyone else

Qwest is the worst internet ever. We have had NOTHING BUT PROBLEMS with them. Unless you want to…read morehave to restart the internet every 3-30 min don't use qwest!!

Absolutely horrible customer service…read more I went to the mall location asking about a new phone because my old one had a damaged screen from a drop. I was told that all JUMP! upgrades have to be handled online and that T-Mobile will mail me a new phone, and I can't get a new one in the store through that program. Ok, fine...not the service reps fault, that's how they do things, blah blah. However, when I asked how I was going to pick my new phone, I was met with blank stares. Them: "You have to do it online." Me: "Yes, I understand that, but how am I going to choose my phone?" Them: "Online, you pick it online. Through the app." Me: *sigh* Apparently nuance is totally lost on some people. Neither rep offered to show me some new phones, tell me about new phones, or help me in any way other than "you have to do it online". Talk about an opportunity lost. I guess since they weren't going to make a $$$ sale in that moment, I was one of those customers who wasn't worth the extra effort. Or any effort, apparently. I'd give them 1/2 star if I could.

Every time we have been to this store the staff has been great. Go during "off" hours and you…read moreshouldn't have a long wait. The sales people are always very helpful. I recently dropped my new iPhone 17 and the screen protector cracked - it was a hard fall onto a rock and the actual screen was protected. I went into the store and came out 5 minutes later with my phone good as new.

We walked in to buy a charging cord. There was only one store clerk, and he said he would be right…read morewith us. He was helping someone buy a phone. We waited for about 20 minutes. They were talking and looking at us. I felt uncomfortable and almost walked out. He came over and found the cord. My husband gave him our debit card and he ran it, asking if we wanted the receipt emailed. We said yes, he fiddled with the handheld, finally said he sent it. He never asked our name or looked up our account. 2 days later, we were charged double and no receipt was sent. We tried to call, but they won't pick up the phone. I had our bank reverse the charge.

Absolutely the worst customer service I have ever seen. If I could give a negative star I would…read more Today I entered the store at the capitol mall in Olympia to return a trade in. When we walked into the store we were not greeted by anyone we sat at a table expecting 1 of the 4 employees to come greet us that never happened. The manager and 2 employees were to occupied with what ever he had on his laptop the 4th employee was with a customer. When I decided to leave I walked over to them and asked if there was another store that could help me since they were ignoring me and instead of asking what I needed they told me where another store was. I have been a customer of att since 1992 and have spent a lot of money on your products to be treated the way we were. I will be canceling all of my lines thru your company and will go to a company that values there customers. The staff at the Olympia store are absolutely garbage.i would not recommend anyone to go to that store take your business elsewhere.

They screwed up my phone and it almost exploded and I could've died. They told me someone died last…read moremonth because they're battery exploded and they told me if I would've waited 2-3 more days it would've exploded. I had to pay $50+ to get a new battery in my phone and they blamed it on me.

Two weeks ago to this day, I bought a 55$ paladin case from here cellairis in the capital mall in…read moreOlympia. Yesterday I took my case off of the holster and the holster hook broke! I drove up to the store from home 45 mins away to be told that the holster doesn't matter! Basically that the case is what I purchased not the holster and that the 55$ case will not be fixed nor replaced!! I spent a lot of money on this case and can not believe they do not make things right, they sell them and don't care what happens after that!! Horrible I would like to be contacted from the owner of this company or head management asap

This location really has awful customer service. I wouldn't bother visiting this location! They are…read morenot too knowledgeable on their products. Sad really.

I brought my IPad into Livit Mobile after I dropped it and it wasn't working right. Seth got right…read moreon it and quoted me $30.00 to diagnose the problem. He opened it up and found that the battery wasn't secured and was improperly installed by a company that I previously brought it too, of which did a terrible job installing. I wish Livit wasn't closing their store. They will be missed. Seth was very honest with me and has great customer service skills.

I purchased a 98" TCL QM7K Open-Box Excellent TV that was listed as available. After spending…read morenearly two hours on the phone and speaking with eight different representatives, I was ultimately told the TV was never actually in inventory. Because it was an open-box item, Best Buy declined to honor the purchase price on a new unit or offer a comparable replacement. The employees I spoke with were consistently kind, professional, and genuinely wanted to help. My frustration is not with them. They seemed limited by the systems and policies they had to work within. The process itself was incredibly frustrating. I received conflicting information from multiple representatives, was told my surround sound system and wall mount couldn't be canceled, yet I was able to submit a cancellation request myself through the app. I was also directed to replacement inventory that turned out to be located in Iowa and Minnesota rather than anywhere near me. Inventory mistakes happen. What left a bad impression was the lack of a practical solution after the purchase had already been completed. From a customer perspective, it felt like I was being pushed away from the deal I had legitimately purchased and toward paying significantly more for the same TV. I was prepared to spend several thousand dollars at Best Buy, but after this experience I chose to take my business elsewhere. The employees deserved better tools to help customers, and customers deserve a smoother process when something goes wrong.

1/5 Stars -- Absolutely Unacceptable Geek Squad Experience!…read more I have NEVER experienced such incompetent, dismissive customer service as I did at Geek Squad inside Best Buy on Black Lake Boulevard in Olympia. I scheduled a 3:40 PM appointment because my iPhone stopped recognizing its battery. Despite having AppleCare, an employee named Rodney quoted me $50 for a battery replacement. He then instructed me to factory reset my phone, INCLUDING deleting my eSIM, despite knowing this was my ONLY Apple device. He never warned me that doing so could leave me without cellular service or access to my Apple account. I followed his instructions and ended up completely locked out of my phone! I returned for a second appointment at 6:40 PM with my two toddlers. Rodney told me there was nothing he could do and that I needed to call Apple. WITH WHAT PHONE?! When I explained that I had no other device, he suggested borrowing a friend's phone. I had just moved to Olympia and was trying to navigate this nightmare with two young children. After requesting management, I was finally allowed to use the store's phone to contact Apple. Apple explained that I would need to visit an Apple Store to resolve the authentication issue. Then things got even worse. Supervisor Isaac told me they had reviewed security footage and that I had NEVER handed over my phone. EXCUSE ME?! I physically walked him over to where I had handed Rodney my phone and pointed it out SITTING BEHIND THEIR COUNTER NEXT TO THEIR KEYBOARD! The very phone they claimed I had never handed over! When I requested Isaac's supervisor, he handed me a customer service phone number. AGAIN, HOW EXACTLY AM I SUPPOSED TO CALL WHEN I DON'T HAVE A FUNCTIONING PHONE?! I left that store shaking angry, without cellular service, access to my phone, GPS, or the battery repair I originally came in for. The following day, I attempted to navigate to the Apple Store in Tacoma without GPS. When that proved unsuccessful, I drove to the Apple Store in Tukwila because I knew the area well enough to navigate without my phone. And here's the kicker: Apple confirmed that the battery repair Geek Squad wanted to charge me $50 for was COVERED UNDER MY APPLECARE! Apple resolved my issues in approximately TWO HOURS. Let me summarize: TWO Geek Squad appointments. Multiple employees. THREE supervisors. Hours of frustration. ZERO resolution. Meanwhile, Apple handled everything in two hours. I understand Geek Squad cannot bypass Apple's security requirements. But competent troubleshooting, accurate information about AppleCare coverage, accountability, and basic customer service should not be unreasonable expectations. I came in with a battery issue. I left without a usable phone, without GPS, without a completed repair, and with a customer service number I couldn't even call. The lack of professionalism, knowledge, and accountability at this location was ASTOUNDING. I will NEVER return to this Best Buy for my technology needs. If you have AppleCare, save yourself the frustration and go directly to Apple.

Note: This review is *not* about Comcast's business model, charges & fees, or other corporate level…read moreconsiderations that have drawn fire and resulted in one star reviews from other reviewers. I guess I'll be the exception and give this Xfinity store a good review for the service received when we stopped in to add a couple services to a basic account. We dropped in sort of mid-day on a weekday and had a minimal 10'ish minute wait before being called on. Very special kudos to Dave, the customer service rep who took care of us. His service is what this review is really about. He was well informed on the Comcast products, including a rather obscure one we were adding, & fluid in navigating their order system. He was genuinely friendly, engaging, and fun. His personality kept the process of taking care of business light and easy. His service was solid 5 star level!! He was super comprehensive & clear informing us what our added service should look like at home. He gave us the needed boxes & cables to install, since we wanted to avoid a technician visit fee. The install was pretty simple & straightforward for an old I.T. guy like me. One demerit for Xfinity back end glitch, that's not this store's fault, that fubarred the service after equipment hookup. Eva at Xfinity customer service call center was patient & proficient at eventually clearing the issue remotely in about half an hour on the phone. She too was friendly, courteous, and proficient.

Their communication sucks. I get a text saying they are going to work in my area so internet will…read morebe down then do it on a different day without notifying me. Tried calling, that is a total waste of time and effort. I work from home so no internet means no work. It has been going down almost daily for 2 weeks. I will be finding another internet service.