Wish I could give negative stars, worst Verizon store in Olympia. and it's a corporate store. after 3 failed visits over 2 weeks, and no solutions, I went to the TCC authorized Verizon retailer in Olympia (a few miles away), and Taylor M had it figured out in 15 minutes, transferred everything and had me on the road in an hour or so. Expert customer service that a Verizon corporate store needs to figure out how to emulate. read more

So, I just wanted to come back on here and note that after leaving my initial evaluation of this Verizon and how they mistreat their customers, you can all read Verizon's response here, a very sincere sounding and apologetic reply saying it would be looked into and blah blah blah...all the usual promises. Since there is no way to reply to the stores reply, I'd like to share that no one ever followed up or called back or did anything to alleviate the damage they did, just as I suspected, they would ignore it as they have every other attempt I've ever made to resolve something with them. It's just empty words and more of the same poor and unexplainable lack of service or care of any genuine nature. I made the right decision by leaving Verizon, clearly. pretending to be concerned for someone's troubles that you admittedly caused,when in reality you just wanted people to read what sounded good and seemed sincere. Man, that is beyond pathetic. read more

Be aware, these Verizon Stores in Olympia and Lacey are NOT Verizon Stores, they are owned by VICTRA, a company out of N Carolina that ACTS like a Verizon Store. They aren't Verizon stores and worse yet the free phone deals you are offered from Verizon are NOT honored by this company. My wife and I got screwed by Victra because they act like you are getting the deal from Verizon but get the REAL bill 30 days later!!!. DO NOT go to these stores because they lie to you!!! It's too bad that Verizon used to be a great company, but NOT anymore! AT&T has a great deal right now to get rid of this crappy company read more

I was ready to get rid of my cellphone the junk ads were disturbing and ruined my time. I was talking about a landline. As the x before got help as Cooper Point store. Please keep the staff there, they really help. read more

Lily the manager was horrible and rude she had a bad attitude, and told me it was a 15 minute wait it turned out to be a hour long, with no communication at all I will never be coming back here do not give the Verizon store at the capital mall your business read more

I'm done. My service was deplorable. Upon complaining the first time they didn't listen. They kept charging $128 per month yet I had dropped calls, muddy connections that consistently broke up. On recommendation from a friend I had a second phone I owned connected to MINT MOBILE. Exceptional call quality, excellent customer service, at one third what I pay Verizon. I am leaving Verizon for good this time. No more second chances. I'm also taking hundreds of people with me as I will convince them not to do business with Verizon either. I am grateful for the person who alerted me to another option. There's no excuse for the way I was treated by Verizon and I will not be paying my bill beyond what I reasonably owe. But alienating me they have lost thousands of dollars because bad service all warrants competition! Boycott Verizon or you will learn from your own negative experience how they will eventually cheat you. read more

The most condescending staff I have ever encountered. Made an appointment in store, was told it would be 45 mins and they would call. Waited an hour, went back to see how much longer and staff tried to put us back on the queue. Corporate sent us to the store to show death certificate to stop a phone. The staff refused to help and I sat in store talking to corporate (5-6 different agents) for 2 hours. Staff refuse to cooperate with its own corporate (call center), leaving us not only dealing with a death but the frustration of a company who does not have internal communication. We left the store frustrated and unresolved. Staff never said a word to us as we left. Horrendous experience. read more

Staff is unfriendly and rude. Representative was unwilling to answer simple questions like is this phone in stock? And then refuse to tell us his name because he obviously was aware that he was either being rude or incompetent. Avoid this location at all cost. Completely night and day experience than we've had at our local Verizon store. Do not buy from this location. read more

Waited 2 hours to be seen for my final bill. To be told it wasn't available after visiting a prior store and talking to customer service for another hour. The fact the turn off your online access to pay your final bill is a$$9. read more

The man changing my wife's number asked her if she wanted to "go out" after. Are you guys hiring 15 year olds? Who hits on customers? read more

I'm writing on all the sites I can to encourage customers of Verizon to find a new store to do business with. Hope I'm not to late and you are reading before you go. I had a recent bad experience with the Capitol mall store because I couldn't go to a franchise store for my return. This particular store has had poor customer service for years. The reviews here show that. They all can't be wrong. Verizon corporate has changed also and have little concern for their customers. They could have made changes here to make it a pleasant place to visit. Nope! We have choices and I deserve quality customer service. read more

We were in and out...quick and friendly service The representative was friendly and gave us several options on upgrading we let him know we wanted to be in and out and he made sure we didn't wait See Andrew at this store location! He's quick read more

Verizon - Mall Verizon store - Mobile Phones Near Me - Olympia, Washington

Rude, unfriendly and impatient sales associates. Anthony, the manager, extremely unprofessional. I just read the review from two years ago that mentioned exactly the same thing with exactly the same person. Verizon response was well sorry for this. But he is still their manager at the same location. read more

I have been to this Verizon store twice and will not return. The staff is so rude and act like they hate their jobs and the customers. I just purchased a new phone there and was sold a car charger that didn't fit my new phone. The male employees that was selling the phone to me and the accessories was irritable when I would ask questions. I was sold a car charger that doesn't even fit the iPhone that I purchased so I had to go in and return it today. The Verizon employee that helped me today was so rude even the person I was with commented on how rude and unfriendly he was. I decided not to purchase the correct cord and car charger for my phone because of the customer service. The Verizon male employee said the credit would be credited back to my Verizon account. I said I wanted it credited back to my credit card because that's how I purchased it. I had to ask for a receipt and it doesn't even show on the receipt that has been credited back to my credit card. I got the rude Verizon employees name from another employee and will be following up with the store if it doesn't go back to the original payment method. I will take my business elsewhere for any accessories or phones from now on after two terrible experiences there. read more

If only zero stars were an option! It's the end of May, and I am still trying to get my bill fixed from the Black Friday special I purchased in November. 6 months!!!!!! I have spent WAY to many hours trying to resolve the issues that were created because they did not input my promo codes correctly. Each month my bill gets more messed up. Just when I didn't think it could get worse, I now have two additional apple watch lines for a total of 4. I physically only have two watches!!! read more

Went in to the store to add another line and was helped by a boy named Adam. Things went well until I mentioned the deal I received from another store. Then he got this smug smile on his face and continued to tell me I was wrong. Told him this was thru am authorized retailer not a Verizon owned store in which he then stated how long he has worked at Verizon and I was wrong with one of those smiles that says your an idiot and he knows everything look. At which time I had enough as I was there, thankfully with my 76-year-old mother. As I was not sure in which way he would have tried to take advantage of her. As we all know now Adam knows it all, and everyone else is stupid. I've never been so insulated in customer service in my life. It was everything in me not to put his little smiling face over my knee . As he needs to learn to show respect to elders. The proper way to handle a situation like this, Adam, when u think a customer is incorrect is not to treat them like ur a know it all. U simply say this. Thank you for sharing this offer. I am not seeing this offer in our store. But I would be happy to look into it for you. At that time you could have contacted the other Verizon store and found out what the offer was, before making judgment. You have a lot to learn if you're going to work in customer service. I've been in customer service for over 30 years and never lost 1 customer. You know how that is? I treat people with respect, and I always did what was right for my customers. I really hope u learned from this confrontation yesterday and didn't just continue with that smug. Mr. know it all smile. As you know where I'm going now. To see Chris, the nice gentleman at the Verizon store who, in fact, is giving me the offer i told you I had. Once done, I will contact your manager in person to go over this situation. Not to get you in trouble but to get you some training in customer service and how to treat customers. Oh, and my mother now will never ever walk into another Verizon store again because of the way you treated her . That is something you shouldn't be proud of at all or be smiling about read more

Verizon stores are line going to the doctor. You wait. Wait. You think of leaving. Wait. Finally. It's you! The customer experience attempts to copy the Mac stores but Verizon can't disguise its big telecommunications roots. They aren't hip, just a necessary hurdle to getting your cool iPhone 6. Verizon has the best reception in the NW in more places than the rest. Period. Until that changes I will keep signing those darn 2 year contracts! Ouch! read more

manager needs to listen with less of an impatient attitude and eye rolling, especially since we don't all work in this business and have his knowledge. read more

April delivered stellar, outstanding customer service and had exceptional knowledge that allowed me and a family member a much better experience with our phones than we ever realized was possible. Thank you April and Verizon for retaining such a valuable, knowledgeable and dedicated employee!!!!! read more

To start with. I have always hated, and I don't use that word lightly, going into any Verizon store but today I had an incredibly good experience. We were helped by Pete. Very nice man, kind, helpful, friendly and knowledgeable. I would go back anytime if I were assured Pete would be assisting. Thank you Pete for the positive experience for me and Kenny Loggins. read more

Consistently have bad experiences here....the store manager Anthony is extremely rude and was unable to help me activate my phone or honor my appointment. Frequency I am misquoted wait times and experience miscommunication here. There is a Verizon store in Lacey on Pacific Ave that is way more helpful and friendly, go there instead read more

We arrived and were told it would be a 45 minute wait. We asked if we could come back and the manager Anthony said yes. We came back in 40 minutes and Anthony was like, "there are still 6 people ahead of you it will be another 40 minutes." So we left for 15 and decided to wait in the store. After waiting what seemed to be forever and the manager oddly seeming to avoid us, we asked how long our wait is...the guy said, "hmmm. Looks like your not on the list. I'll put you back on. You guys are next." Wtf? But fine. After being told we were "next" we see the manager help other people. I asked "are we still next?" The manager said, "No. you have 4 people ahead of you." I said, "we were told that we were next." He said, "No you weren't!" My husband and I said "Yes we were!" He said "Not by me you weren't!" My husband pointed to the man signing people in and said "He told us we were next."So the manager says, "well he's not in charge!" My husband then said, "This is bad business practice." And the manager said, "Actually it's not." So my husband said, "Oh I just have a doctorate in business, I don't have a clue what I'm talking about. You're right." When we were finally helped we told them we were upgrading our daughters phone as a surprise for her birthday. We got the new IPhone 11 pro. We kept telling them we would be giving it to her on her birthday in two weeks. What does Verizon do? They sent a text to her saying she got the new iPhone!!! So the second we walked in the door she says, "Thanks for the new iPhone 11!" So after waiting nearly 2 hours and dealing with an unprofessional jerk, they text my daughter about her new phone! read more

Kendrick at this Verizon location was extremely helpful and patient. My mother can be very difficult to handle and Kendrick was not only knowledge but kind. He was able to fix my mom's phone issues and teach her how to operate it properly. Thank you for your patience and I will be recommending this location in the future. read more

Last night I bought a usb cord for my Iphone and they were going to charge me 41.37 $ for the cord that sells for 4.99 online. I will never buy from this store again , nor will I ever have service with this company. They rob their customers of everything they have and provide a horrible service. Do not buy here or have phone service if you want to keep some of your money. read more

I ordered my new phone online and had it delivered to my home so I wouldn't have to go in store. When my phone arrived it wouldn't go past the very first set up screens. I took it to a Verizon store and they tried to get it started, but quickly said there is a problem with the software on the phone. They directed me to this corporate Verizon store that was authorized to exchange my phone for the same model. I go to the corporate store and have to wait 30 mins+. My salesperson brings out the new phone and starts the exchange. For some reason there is a tax of $11.20 for the exchange. He asks his manager, Kenderick, if he can waive the tax, and the manager says no. I'm very upset. I already paid the taxes on the phone when I ordered it. I know it's wrong, but I pay it so I can leave. Of course I call Verizon next day and they refund the $11. The manager needs a lesson in common sense and customer service. read more

We really liked this store. Alanna was amazing! She spent a LONG time with us to make sure we got everything we wanted and wasn't in a hurry to move us on. She made everything easy and crystal clear. She even had us bring our old smartphones in and we got $300 dollars EACH for our OLD smartphones just for signing up! We are sitting at home with new iPads and iPhones 6s and couldn't be happier. Yes you pay more for Verizon, however their service is excellent. Alanna even provided her cell phone number for any issues or concerns. I couldn't be happier! read more

I'm basing this off one trip to this store. I've been with AT&T since 2009, and even still had their unlimited data plan. Unfortunately that data plan was throttled to near unusable speeds after about 5GB of data usage. Verizon does not offer unlimited data plans to new customers, but it is still possible to acquire one by either finding a friend with one who is willing to transfer ownership of the phone line with an unlimited data feature attached, or you can also buy them on eBay for $200-$500. Verizon is required by LAW to not throttle their LTE network, hence the reason I chose to jump ship from AT&T and go to Verizon. The process of transferring ownership and contractual obligations for a Verizon line/account is called assumption of liability. You MUST do this over the phone in order to retain the unlimited data feature. You cannot just walk into a STORE to get actual Verizon customer service. They are trained for one thing, and one thing only. To SELL you new products. Now I got my unlimited data plan from my friend and after I had that line added to my existing Verizon account with another line, I then went into this store to upgrade that already existing line and port over two other lines from AT&T. Didn't have any issues at with getting new iPhone 5's, nor did I have any issues with porting the other numbers. The woman did try to sell me their insurance bs and cases, but I wouldn't have any of that and I let her know that. Now, all three AT&T phone lines were only 8 months into their contracts, and I had a near $1,000 final bill coming as the early termination fees were still relatively high. Due to AT&T recently introducing their new $0.61 "administrative" fee, It's certainly still possible (at least until the end of June) to argue you way out of paying any of the ETFs. Which I did have success doing by emailing their CEO and receiving a response back from their Customer Appeals Executive Branch department. In the end, I'm a happy camper with my actual unlimited LTE Verizon data plan, as well as the option to add on unlimited LTE tethering. And because I was able to get out of AT&T's ETFs, I will come out ahead on $$$ after selling my three old iPhones on eBay. Just a side note to anyone thinking of buying an unlimited plan, you are not able to use the line's upgrade to get a subsidized device. You would need to pay for your phone at full price ($600+), use an upgrade on another existing line on your family plan, or simply add on a line to your existing nationwide family plan. This CANNOT be done if you already have a share everything plan. read more

We were With Verizon for many years. But over time there customer service and cell signal Began to suck big time. Last January we went into the Olympia Store to upgrade our phones. They would not help us transfer data and would not install protective face covers on the phones. That was the last straw so we went across the mall and went with AT&T. We cancelled all of our Verizon service at that time. However they continued to do withdrawals from our bank account. When you call these clowns on the phone you can expect to wait over an hour to get to talk to a live person. Then when you get them on the phone they tell you how sorry they are and do nothing for you. As it turns out they continued to withdraw funds from our bank account because he continued to Bill us even though we had cancelled our service. Finally we contacted our bank and instructed the bank not to allow Verizon to withdraw funds from our account. We contacted Verizon one more time and ask them to stop withdrawing money and refund what they Otis from the cancellation date back in January. They refunded us $80 and then send us another bill for $80. We refused to pay it so they sent us to collection. Finally we went to the Olympia store and demanded help. The manager on duty did provide some assistance and got us $170 refund. The bad part is that Verizon Owed over $400. When we said that was unacceptable the managers and said she was done with us and instructed us to leave. These people are nothing but no good thieves and they're not going to help you out. read more

Stay away from this store. Long waits. Unfriendly, unhelpful customer service. Seemed to just want us to buy our phone and get us out the door. No assistance in helping to set it up. When v/m wouldn't allow us access after we got home and had to return to store they acted like we were stupid. Disgusted, we went to a different Verizon store and THEY couldn't figure out the problem and told us we had to call tech support. Ugh. read more

Terrible customer service! I purchased a phone here on Thursday and I paid extra to have it delivered on Saturday. Waited all morning ... no phone. Spent an hour and a half on the phone with verizon and they can't find it, can't cancel it, but they did find one at the store I tried to buy it at before. Great. He says he's spoken to the manager and they are holding the phone. I go over there and they inform me they will do me the big favor of refunding my shipping (duh! No kidding! It never arrived!) but that I would lose my $50 device credit if I get the one in the store. I was annoyed and asked to speak to a manager. She was even less helpful and even less nice. Sorry. That's what it is. So, I think about it and my son is with me and really needs his phone...so fine. I will lose the $50, although I don't think it should cost me $50 to BUY A PHONE FROM THE SAME PLACE I just bought it from and that didn't deliver on its promise. Then the guy comes out and informs me I will have to "borrow" the upgrade on my other son's phone to do it! What?! Since he is leaving for the army in two months and going to be cancelling his phone, I would now ALSO lose the $100 I get for "upgrading"? They staff was very unhelpful and very uninterested...they were basically like, "look, you want your phone this is the best we can do..." or you can wait until they maybe ship it and you get it sometime...I am beyond frustrated. I should not leave a store on the very of crying. I am now looking into how to move ALL six of my phone lines to another carrier. Clearly being a customer for nearly a decade counts for nothing...they only care about "new" customers. Verizon is bad enough...but the staff at this store had zero customer service skills or interest in helping me. This is also not the first time we have had issues with them. BEWARE read more

Never fixed my bill issue. Traded in phones and never once got credit for it. Ripped off for months from Verizon.

Had so many account issues. Took over a year to get account ownership, hours and hours spent to make even the smallest change. Then found out they were giving discount to first responders (including nurses, physicians, EMT's) but not Physician Assistants. That 10 years in the emergency department doesn't mean a thing to them. I am closing my account and switching carriers. Stay away from Verizon as a whole! read more

David G helped us and he was super helpful and patient and he did a really good job. We walked out of their happy with two new phones.

Yesterday I purchased a new phone from verizon and I when I got home I realized that an included accessory was defective. So I went in today to replace the defective part. The CSR wasn't able to help me with a replacement which is disappointing. I guess next time I should check to make sure that every little thing works, but then again next time I'll just buy the phone from somewhere that has better policies. read more

I recently had a problem with my smartphone. The home button became harder and harder to push and, being around 5 - 6 years old, I knew the battery was probably on it's last legs. I called and received a quote for both things, and went over to Capital Mall in West Olympia to get the repairs done. I was correct that the battery was on its way out, as it had swollen in size and put a strain on other components. I thought it was a bad home button, but it turned out to be the part that attaches to the button, which includes the phone's charging port. They did not have the part in stock, but set me up with a software home button so I could use my phone while they ordered the part for me. I just had the part replaced today, and I am happy to say it is working like a new phone again. And, there were no extra charges! I would recommend Livit to anyone who needs a phone repair. read more

We just got home from a great experience at the Verizon Store in Capital Mall. We definitely timed it right by going in on a weeknight evening so there wasn't any wait. We appreciated that there were at least three staff members there. Andrew helped us and was amazing. We wanted to add another phone to our account and had quite a few questions. Andrew was very knowledgable and described several options to us and helped guide us to what was best for our situation. We were impressed with how on top of everything he was and how he explained everything we needed to know to help us with our decision. Andrew was patient and friendly and made this errand easy and pain free! read more

My husband and I went in today to get some information about switching networks. All the sales people were busy with other customers so we settled in and waited for them to finish with someone. After a solid ten minutes we left because not only did no one acknowledge that we were there but also two employees came out of the back room and walked right by us. Then they proceeded to walk up to someone who literally just walked in and ask them if they needed help. I don't know if we are even interested in switching anymore. read more

They don't care at all about their customers I came in with my iPhone 5c it had started to come apart, even though I have the life proof case on it. I got the gorilla glass from livit mobile diagonal from the verizon store it had maybe three cracks but they were protecting the actually screen, there wasn't damage on the phone. The workers at Verizon wanted to charge me 500 dollars to fix it or I could drive to the apple store and ask them to try. They were a bunch of assholes, but livitmobile fixed my phone for free since it is a common problem with the 5c. read more

My boyfriend and I visited this mall location this evening and received the highest level of customer service imaginable. We were checked in immediately by Peter, who assisted my boyfriend in choosing his Google Pixel phone, which has not left his palms since the store visit. Peter was professional, kind, and most of all genuine. He was not pushy nor invasive, but extremely enthusiastic about the devices & accessories offered by Verizon. Our experience was orchestrated fabulously by Peter, he truly is a phenomenal representation of the brand. Shop Verizon, and buy from Peter!!! Thank you!!!!! read more

Had a great experience at this location with Jason. Helped me with every thing I needed, offered additional accessories but wasn't pushy or trying to get the sale. Very good service, a bit of a wait but I understand it was a little busier. Reviewing them on my new iPhone 6 Plus s :) thanks Jason! read more