Just wanted to drop in and share what a wonderful experience I had making the switch over to…read moreHawaiian Telcom. Honestly, I'd been with the Spectrum for many years. But when my internet bill went up to $100 a month. I'd had enough. So I stopped by the Hawaii Telcom kiosk in Windward Mall. I met and was helped by Regina Espinoza (she gave me her card to share) . She shared about their program that is only $40/month for high speed internet, the process is locked in for 5 years, this process includes the router AND the first 2 months are free. She didn't have to tell me much more. I was sold at $40/month! She was able to set me up for install the following Wednesday, we decided on a time, afternoon. And we were set to go. On Wednesday afternoon, Robby our installer called to confirm the appointment and to let us know about what time he'd be at our home. Then he called again while he was on his way. My home is in a warehouse, so during the work day, parking can get a little tight. So I called him and told him that I'd make sure that he had a place to park. I had him park in my stall, while I ran some errands. I came home when I knew the parking lot would be clear. And Robbie was leaving to go up the road to make some kind of connection he needed for my install. He came back after a short while. He was very pleasant and courteous. He helped me download the app that I needed to complete the set up, walked me through the app set up and even helped me put my router up, off the floor, so my internet service wouldn't be so spotty. Last of all he asked if I was keeping Spectrum, I told him no way. And asked him if he'd help me take the Spectrum hardware off. He took all the PCs wrapped all the cords and put them on the floor in an easy place for me to get to. I can't express what an excellent level of excellence I received. I'm a very happy new customer and grateful to be "locked in for the next 5 years! " Big Mahalos to Regina and Robbie, for being wonderful examples of Hawaiian Tel com's excellent customer service!

The service we have is on par with spectrum but the customer service is terrible. Called three…read moretimes to set up new service at a rental condo and had three different answers. Paying 4k a month in rent and have been without internet for a week because of incompetence. had to give my ssn to two different people on their end because they said it the order was wrong. Makes me think it is more sketchy than anything. If the internet and cable was not included in my rent i would jump ship to spectrum. At least the customer service is competent.

Spoke to the specialist Gabriel inside the store and he was able to figure out and diagnose my…read moreproblem back in Palm Springs California set up an appointment with a technician to come out and fix it and also was able to change my plan to save me money. He is a direct employee and should be given a raise in my opinion. Five stars for you, Gabriel thanks again so much.

One of the worst customer service experiences I've had in a very long time. The amount of time I…read morehad to sit around waiting was absolutely ridiculous. I understand that businesses get busy and that unexpected issues happen, but there is absolutely no excuse for leaving customers waiting this long with little to no communication. At a certain point, you start wondering if anyone actually cares that you're there. You make the effort to come in, set aside your time, and wait patiently, only to sit there watching the clock while nothing happens. If there is going to be an extremely long wait, the least Spectrum can do is be upfront about it and communicate with customers instead of leaving them completely in the dark. What makes it even more frustrating is that customers are essentially forced to waste a huge portion of their day just to get basic assistance. People have jobs, appointments, families, errands, and other responsibilities. Our time matters too. Spectrum shouldn't expect customers to simply sit around indefinitely because their system or staffing can't keep up with demand. I honestly cannot understand how this is considered acceptable customer service. Waiting an unreasonable amount of time should not be treated as normal, especially when customers are paying for the service in the first place. Spectrum needs to seriously rethink how it handles customers and wait times. Better staffing, better communication, and a basic level of respect for customers' time would go a very long way. I left this experience feeling completely frustrated and disappointed. The service itself is one thing, but customer service is a huge part of the overall experience. When a company makes you feel like your time means absolutely nothing, it makes you seriously question why you're giving them your business in the first place. Do better, Spectrum. Customers deserve better than this.

Very sad that they closed....they provide such great and convenient service!…read more I rented portable Wifi a couple of times, and it is really convenient to just pick it up before my trip, then after I return, to drop it off... No need to fret about wondering, "gee, I hope my wifi unit was delivered okay to the first hotel I'm staying at and it is waiting for me..." Also it is nice to have wifi when catching transportation from the airport to the 1st hotel, to see where the driver (or train) is going, and if it going in the right direction!!! Dang...hope another company decides to offer this service in Waikiki in the future...

A must when traveling to Japan. Vision Mobile offers affordable pocket wifi rentals which make it…read moreeasy in Japan. I prefer to get my pocket wifi before leaving for my trip so I dont have to worry about it once landing. I usually book online and get a phone confirmation. Pick up is a day before your trip at their Waikiki location. The only hard part is their pick up location, but if you bring a friend with you to wait in the car, it should be fine - or you could grab a bite in the Waikiki shopping plaza since you're already driving there! The wifi itself is easy to use. They explain to you when you pick up, but its all pretty self explanatory. The battery lasted pretty much the whole day if fully charged and is small enough to carry around with you all day without adding extra weight. You can return the wifi when you get back to Hawaii on the departures floor after getting your luggage. Would highly recommend booking for your next Japan trip!

If you need a SIM card or a safe place to store your bags in Hawaii, look no further than Hoku…read moreWireless! The owner is incredibly kind, patient, and supportive. They provide lightning-fast internet and excellent SIM card options that make calling both the USA and Korea. Hoku Wireless handles everything quickly and efficiently so you leave completely taken care of. On top of the amazing phone service, their luggage storage is super convenient, safe, and highly recommended if you need a place to hold your bags while exploring. Incredible customer service-don't go anywhere else in Waikiki!

This place is wonderful. They took care of me big-time gave me exactly what I wanted. The owner is…read morea very nice guy. I highly recommend this place for all your Cell Phone needs. They will do it right enjoy.

We have been a Tri-Net customer for several years. Every tech support call has been handled with…read moreprofessionalism and urgency. Today was no exception. We were dead in the water. Dave diagnosed the problem within minutes over the phone. He then met me at the curb with a replacement for our in-op equipment and followed through by providing phone support as we performed the simple installation. Bravo Tri-Net!

Aryn is money. He solved my connection problems and is right there when I need him when s#@$ hits…read morethe fan. He also helped me with phones in my new store. Yea. You might get a slightly cheaper deal somewhere else, but when the going gets tough, these guys are there for you. That counts more than price when it comes to my business. Solid.

One of the worst experiences I ever had just to cancel their Internet services - it's like going…read morethrough 4 months of radiation therapy I had couple years ago. The young rude rep was annoyed that I disturbed the game he was playing on his phone. I was told he was not authorized to handle cancellations that I had to go to their Ala Moana location. It's very difficult physically for me to travel after recent back surgery, on top of that I no longer drive or own a vehicle. The added expense of Ubering to Ala Moana Ctr. is daunting for retirees on a fixed income especially during Trumpflation and it seems every business, super market, and corporate entity want to grift or nickel-and-dime the consumer. The phone experience to cancel their 'service' was stressful: 8 dropped calls on their end after going through the procedurals to verify my account with the AI Bot. I gave up which is why I thought perhaps I could cancel at their Kahala Mall kiosk, it was not the case. I had to call a family friend and arrange transportation to Spectrum Ala Moana. I won't go into that horrible nightmare experience which warrants a separate negative review.

Stop raising there prices Had to wait a month to get a…read moreservice to fix my cable Hard for seniors to follow instructions over the phone

So nowadays with all of the tech industries saying this and that and the other thing... it is…read morehelpful to have good service people that are helpful instead of just cut-throat sales people out for your blood. I used to have not tooooo long ago dail up with Hawaii On-line. Yes it was AOL here in HI - what can I say - I lived on Molokai and as a teacher there were only a few options and there was a discount as a teacher back then. Now on Oahu- there are tons of choices.... Who can help me - where I live there are a few questions that I would not always think of... I live in an apartment, close to a mountain... How is reception going to be and will I get service.??? I am really glad about the customer service here because I need someone honest to help me - cause I really don't what to have to think about all of the possible problems and need someone to think of them for me. Honest people looking to do business here in HI to provide good services to more customers.

Just want to say that I just started my service with direc tv and I'm very happy so far the service…read moreI'm getting thanks to Paul for setting me up he answered all my questions and is very professional can't beat the local tech.

If I could rate this company with zero I would. DO NOT ENGAGE with this company. Run away. They…read moretalk a good story but implementation and service is the worst I have experienced in 30 years in business. The call the center is in the Philippines. When you need local help you need to go through layers of "so-called" offsite help. When you need a tech to be onsite especially when doing the cutover. They told us you can do it yourselves. That didn't work and now they are sending a tech over since our phone service still doesn't work when we asked several times for a tech to be onsite. It has taken us over a month from porting to still not having phone service. Their solution is that you have to buy more services which then takes LONGER to implement. I get companies are enamored with saving money with outsourcing, but at the end you end up losing clients with the crappy service. Wake up ServPac. We are trying to help local companies, but you need to step it up!

Be careful before you make a contract with this company. In the terms of agreement it looks like a…read more3 year deal. It's actually written in big letters, but it says 5 years in a smaller letter font in the order sheet. After 4 years in their contract, we had to cut costs during this hard pandemic situation and we are down sizing and wanted to terminate the contract. But they are still asking an early termination fee over $1800. No other communication company recently is asking for a 5 year contract. It's sad... In addition, they raised the monthly fee from $136.07 on the contract to $146.31 without any notice. It is automatic pay from my checking account, so nothing I can do.

It looks as though they're busy and/or short staffed because there's not much movement in here…read moretoday and according to the app they sent me to check my place in line I am still in 9th place, which I was later told isn't the same as what they see on their end. I've had issues with my iPhone 17 so I want them to troubleshoot for me. Service at this location has varied from year to year. The last time I was here they had lots of young men doing nothing and not being helpful at all. The folks working here now seem more professional, which I will discover shortly once I get looked after. Fingers crossed. Brandon helped me figure out what was going on with my phone & why it was draining so fast, so I left with a happy phone.

This is not good. I'm waiting here at the store for the second day!…read more Yesterday, it took over 4 1/2 hours to buy a new iPhone and to transfer my data from my old iPhone to the new iPhone. It doesn't end there. The data transfer did not transfer my events and medical appointments on my calendar. It also changed my calendar on my old iPhone so I couldn't retrieve the information and manually transfer it to the new iPhone. Hence, my second visit here. I made an appointment via the chat website for 11 am. I arrived a little early and checked in with Daryl (sp?). He couldn't seem to help me and then John, the manager appeared from the back door and I called him over for assistance. John assisted me the day before. John was helping another customer so I held back and waited for a bit. I informed him of the data transfer concerns. This was @11:19 am. He took a look at my phones (old and new) and he did a few things to both phones. Idk what he did to the phones. He left me @11:23 am to check on the other customer, who had been patiently waiting as well. Now it's @12:25 pm and I haven't seen John yet! I'm a pretty patient person, but it's cold in here and there is no restroom here for customers. One hour wait???? Geez Verizon. What's going on? There are other employees, however, John was the one assisting me yesterday, together with Leland. Leland wasn't in the store during my second visit. It's @12:45 pm and I finally get some time with John. I'm cold and tired. Don't get me wrong, Manager John appears nice and friendly. He just can't figure out what went wrong. The long and the short of this visit, was nothing could be done to resolve the glitch in Verizon's data transfer of my old iPhone to the new iPhone. I finally left this store at @1:06 pm. No resolution to the calendar data loss. Sorry if I miss any dates with anyone lol, including Yelp! There were also unknown charges on my bill that are still unanswered as it's difficult to have consistent service here. John attempted to explain the billing issues on the receipt saying that the next billing will reflect the correct amounts?! Not very comforting to hear that. Always ask for an itemized bill! You'll need it to check your next statement against what was "promised " here. Side note: The first day I had three different employees switch out on me. Each one kept going behind the back door for lengthy amount of times, only to have its customers wait for their magical reappearance. The customer sitting next to me even quipped that he wonders what they do back there lol. I asked an employee what was back there and I was told it's a break room. John said it also is a place to do research and more? The second day, same thing happened. I kept seeing employees go through this door for lengthy time periods. I can't really recommend this location for service unless you really have a whole lot of time to wait. Maybe, it's time to switch plans Verizon?!

I was with the wife and in the international marketplace we stop by and IQ gadgets we purchase some…read moreheadphones to the flight thank you so much to Michael they help us a lot they have a really good deals there definitely recommend

highly recommended. Me and my husband go to IQ GadgetS we…read moregot a great service for Michael E change our screen protector and we just got the solar charger help us in the trip super lightweight and save our phone battery if you Waikiki go check this place out and ask for Michael!!!