Sara with Verizon is great. She is very knowledgeable and took the time to answer all of our questions. Sara also made us aware of some awesome Verizon promotions. We took advantage of a couple promotions. We are lucky to have her at the Jamacha Rd Store. Keep up the great work! read more

Literally DON'T GO HERE. First of all this is not a Verizon store. It is Victra, a 3rd party retailer. They don't disclose this very well (or at all) until you get a receipt that says "Victra", not Verizon. I went in to this store, unwittingly thinking it was a Verizon store, and ended up with a bogus business phone account (I don't even have a business) because the rep said that was the "only way" to take my deceased mom's name off my account. I was grateful at first, until I got home and realized I was paying over $200 when she quoted me at around $140. She also said internet service was complementary but it turns out I was paying $70 for that too. Later I went back to ask questions about my plan, and a different rep told me she couldn't answer my questions. What a joke. Fast forward...after being out a lot of money for setup fees...I went to a REAL Verizon store (Genesee Ave) and they solved my problems. read more

We went this evening (8-26-26) and experienced the worst service. The rep "Breanna or Brianna" was rude, unprofessional and incompetent. I have never seen a rep for any business have such little regard for customer service and simply seemed irritated and only interested in having us leave so she can close the store. I would never recommend this business and will certainly escalate this to management. read more

Terrible Verizon location. Take your concerns somewhere else! I dealt with Stacy who left me with a case costing $135?! Without informing me of this. And she said I couldn't return it? The service here is unacceptable. It felt like I was dealing with scam artists. I'd much rather go to the santee location. read more

I would so give this place a 0 if I could!!!! I had a very disappointing experience at this non-corporate Verizon store and would strongly advise others to be cautious. We came in to switch our service, and the entire process was misleading from the start. We were quoted $140 for 3 lines but later we find that our bill is $250 for the 3 lines. We were told we were only paying for taxes and activation fees, but later found multiple unexpected charges added to our account without our knowledge or consent. Customer service later informed us that what we were charged wasn't even an activation fee, but something called a "Setup and Go" fee--which was never explained to us at any point. On top of that, additional charges labeled "remaining balance fee" were added for each line with no clear explanation. When I asked the associate to show me a breakdown of the charges before signing anything, she refused and said I could only see it after signing. She then emailed the breakdown while my phone was actively transferring, making it nearly impossible to review in real time. Very intentional and dishonest. To make matters worse, one of our lines couldn't even be ported over, which she failed to disclose. Instead, she went ahead and ordered a different phone without properly informing us or getting clear approval. I spent over 4 hours on the phone with Verizon customer service trying to fix all the issues that should have been handled correctly in-store. The condition of the store itself matched the experience--dirty, unorganized, and barely any phones on display. Overall, this was a frustrating and time-consuming experience filled with a lack of transparency and poor communication. I would NOT recommend this location to anyone looking for honest service or professionalism. read more

Great store, great location. I'm giving it five stars because the associate Shay was so super cool and helpful and went above and beyond. Totally made the experience enjoyable instead of annoying. read more

I want to thank Verizon for having such a professional employee as Sheonna. She listened to my problem and provided several methods to resolve. She wanted to make sure my problem was resolved before I left the store. I certainly will continue to do business with Verizon on Jamacha in El Cajon, Kind Regards, Jeanenne read more

Wanted to come on here and give a shout out to Ashley for helping me transfer my eSIM card form my old phone to my new phone. And for being such a good sport with me coming in 40 minutes before closing and making sure I left with my new phone all set up and ready to go. Also, they close at 8 PM on weekdays not 9 PM like Apple Maps claims. read more

I am beyond pleased with the service during my visit. Even though I did all the processing of switching services to Verizon via the phone, I had nothing but friendly service from the staff. Poor "Reily" was stuck with me over an hour trying to dig me out of a nightmare of a problem with my OLD provider! And she did a wonderful job. ALL the ladies present were very friendly and helpful! I will not forget their help in getting me taking care of!! read more

Came in for an issue with my photos on my phone and the young lady with dark hair and blue eyes with glasses helped me get it fixed no problem. Thank you! read more

The best way to explain the atmosphere in the office in Rancho San Diego is blah The personalities of staff members at this store makes it feel uncomfortable. Also it is NOT a Verizon corporate store. They don't appear to be happy or helpful unless you are purchasing a new product. I was set up with a "business account" and was never told. Until I called the complaint department and they mentioned it was a business phone line. They "give" you a Galaxy pad.. but charge $30 per month for it set up line connection. When I returned the table the charged me $12! I will not ever go to a franchise store again, and especially this store! read more

Please work on acknowledging your customers. We walked in and nobody told us check in here or we will be right with you or something. NOTHING. Someone had their head down on a tablet & I get it sometimes we are busy but let me know hey we will be right with you or something. We approached a rep and he ignored ys we literally had to be up close to his face to ask him if we checked in somewhere or something. Then he said theres nowhere to check in just wait and someone will be right with you. read more

Andres was great in assisting me with my entire new set up / upgrade. Very polite and patient. Alex was great assisting me with set up, very efficient with assisting me during a busy time. Great teamwork. read more

The best service by Kalon Daniels was nothing less than fantastic he not only solved our problem ensured we were properly informed all with a smile read more

was an expert at his job. He helped me get out the door with a new phone with ease. Would recommend him for all your phone needs.

Alex was great very helpfull. Would definitely come back again. Love the new case and helpful hints.

Andres was extremely helpful, and our issue was resolved quickly. The new staff was friendly and knowledgeable.

Alex was super helpful and patient with buying my daughter's new iPhone. Prices and options were explained thoroughly.

$2,000 WORTH OF TRADE-IN PHONES STOLEN: I am writing this review to warn others about the ongoing issue we've faced with Victra and Verizon regarding their phone trade-in promotion. Anthony Sherman is our sales rep whos started this mess. About 1 year ago, we turned in our phones as part of the promotion, and Verizon claim they have "no record" of receiving them. As a result, Victra have stolen $2,000 in phone value that should have been credited to our account. Instead, we are now forced to pay for our new phones in full without any credit for the trade-ins. We have spent countless frustrating hours attempting to resolve this issue with no success. Verizon acknowledged that our payment plan ended up being about $150 more than what we originally agreed to, yet they (Verizon) claim they cannot resolve the matter because it falls under Victra's responsibility. Victra, on the other hand, has failed to address or fix the situation, leaving us stuck paying for phones we already turned in. We are now pursuing legal action. I am contacting the District Attorney's office and filing a lawsuit to hold both Victra and Verizon accountable for what appears to be either gross negligence or a deliberate scam. There are so much more details that go into this than I can bare to type - I could write a book. If you have experienced a similar issue, I invite you to email me at victraverizonlawsuit@gmail.com so we can work together to seek justice. We are taking this public, social media, news, and anyone who will listen. Enough is enough--customers should not be victims of these deceptive and criminal practices! Store Location: 2883 Jamacha Rd, Ste G, El Cajon, CA, 92019 619.457.6489 read more

I had to return to this store for a transaction & was taken aback by the amazing customer service provided by Mo. He exceeded my expectations & truly cares about the customer. He has the remarkable ability to explain things to customers in an easy way to understand & shows empathy. He is by far the best Verizon Rep I have dealt with & I hope his team recognizes him. He is a superstar read more

Like others, I experienced the worst customer service of any type at this store. It took me 2weeks and 9 visits to this store and the corporate Verizon (which is where you should go) to untangle the mess the salesman at this store created. I just wanted a new phone for my husband, a new IPad and my cell service transferred from AT&T. Instead I ended up with an extra line on my account to the tune of $90 a month, several overcharges on my activation invoice, outright lies from salespeople about my issues and zero assistance - run far away from this store! read more

This store is the worst store. Verizon is a scam, over charging customers with outrageous activation fees and accessories. Issues after issues with billing discrepancies, the run around with the store management/associates and customer service who NEVER calls back. We are finally ending our 4 month contract and going back to T-Mobile. The best decision ever. Verizon do not know how to take care of customers. Please give up stop doing business and let the professionals take over. Never had an experience where the store management/associates falsify signatures on our contract and even impersonated my wife to close the deal. read more

Stopped by the Rancho San Diego store to have help on my Galaxy S 22 Ultra phone and saw adds on the wall of the new Galaxy S 25 Ultra and the very young lady that was helping me was amazing at all the knowledge of this young lady new about the Galaxy S 25 Ultra phone that was only 5 days out in the market also all the promotions available, well I love my new phone especially the camera and all it's lens so if your interest in an upgrade or getting a great price on the Galaxy S 25 stop in and talk to Riley S. and you will be surprised that a very young women can be so helpful. read more

Worse customer service ever! Was way better off going the Verizon store in Mission Valley or Santee. Way more qualified people & very helpful compared to this location. Stopped by after work as it was on my way home as I needed help getting my phone set up & was not very helpful. From when I walked in wasn't even acknowledged and when I finally got service it was like I was an inconvenience for them, but definitely is different if your a female they pay close attention to you & skip everyone else to help out a female customers in a creepy way like there trying lame pick up lines. As one store associate was trying help out a female customer the entire time he sounded like a used car salesman in trying to make her upgrade her phone & just seemed like a scam of other things I over heard as all she wanted was a screen protector as he was trying to tell her the screen protector is $70 bucks! Scam!! Once I did get my phone going by barely in help that I needed they didn't even offer a case or screen protector that I also needed but gladly take my business & money elsewhere. STAY AWAY FROM THIS LOCATION!! Zero helpfulness!! Zero customer service skills!! I would have included all there names but hard to see there name badges hanging around there necks totally useless location!! read more

The customer service at this place is a little shady! I went in to get my phone fixed and b4 Jerry would tell me if "my phone is fixed" he held on to it and was trying to push a internet service plan with me. I did not go in there for anything else but to get my phone fixed. I also did not feel I had his full attention bc he was too busy office gossiping with a co worker! Not a good impression and my phone is NOT fixed therefore I need to go to another store to get proper service. DO NOT WASTE your time at this place! read more

been in store for two hours for a simple phone pick up. staff unhelpful and incompetent

Please read!!! This was probably the worst customer experience I've ever head in my entire life. My wife and I went in to participate in Verizon's recent promotion. Trade in your old phone (iPhone 11 in our case) and receive a credit towards a new phone. We went in and talked with a sales rep about the exchange. They said they didn't have any of the new iPhones in stock but would order them and contact us when they arrived. The sales rep rattled off a bunch of numbers and said when everything was done we would pay an additional $40 per month to upgrade the new phones with a payment plan. I asked the rep, if we received $1000 credit as advertised, couldn't we just pay the remaining $110 per phone and call it a day?? She said of course. So we left. A week later our phones arrived and my wife went into the store and payed the balance and picked them up. The store was closing and everything was rushed so she just payed the charge and took them home under the plan of returning tomorrow to finish the setup. She got home and realized the "charge" was $790.... We talked and she said the rep and included a bunch of "free" stuff but hadn't provided an itemized receipt. I went back the next day, turned in our old phones, and got a receipt. Turns out they charged us for $330 in "free" accessories. When I questioned them, they said this was the promotion and what was needed to obtain the full $1000 refund for our phones. I contacted Verizon corporate and confirmed there was no such stipulation in their promotion. I went back and spoke with the sales rep who said it was all explained prior to continuing the deal and that's what we agreed to. I asked if there was a certain amount needed to be spent in order to complete the deal. She just shrugged at me. I told her Verizon corporate had no such stipulations in their deal and asked to see in writing where that stipulation was. She said there was nothing in writing. She told me she had already spoken with their manager and he was willing to give me a $60 credit for the misunderstanding. A credit... not even a refund. $60 for $330. She called her manager and put him on speakerphone. I asked him why I would pay $330 for accessories I didn't want to access a deal that shouldn't have cost me anything. They gave us two cases (we already had picked out and ordered two cases we wanted and liked, two screen protectors which we didn't want, and some charging cords/blocks we didn't need). I could have gone through Verizon.com or Apple.com and handled the deal just fine for free. He told me I should be lucky they did the deal because they follow up on everything and make sure our credit is properly credited for the return. The "manager" said they weren't willing to do anything more. They wouldn't let me get my old phones back because they exchange had already been complete. They told me I could return all of the accessories and return the new phone leaving us stranded without phones. The manager was incredible rude and talked over me. He made 0 effort to resolve the problem and cared more about boosting his stores sales numbers than customer service. I've never been so frustrated before. Bottom line: this location charged $330 to give customers access to a free Verizon deal. Don't ever go here. They will swindle and cheat you. They don't care about you as a customer at all. If you're the manager and you're reading this, I hope the customers that walked out immediately after me, spoke with me at my car about your terrible business, and left without giving you any more business will help you reconsider things in the future. read more

kalon helped us with transitioning to new phones and did an excellent job providing information and excercising patience.

So if there were a minus zero I would have chosen it in a heartbeat for this location. As I stated before in my previous review the manager was simply uncivilized and pathetic due to his manners and no morals or ethics. Gerardo The manager insulted my son in front of me and I had to insult him back. What makes it even much worse is that I received an email from Verizon management that they were saying they were not happy with that locations manager way of handling the business and then they will contact me between 24 to 48 hours from three weeks ago and I'm still waiting!! I guess that's how Verizon run their business that they are the worst because they themselves are the worst so it's no surprise that they have a piece of crap running their location on Jamacha rd spring valley. read more

BEWARE!! SCAM!! The manager refused to honor Verizons bogo promo unless I traded in my current phones. This is not part of the stipulations! My phones totalled a $600 value for trade in. He was going to apply it to my tax ($200) AND POCKET THE REST. 100% SCAM. He refused to sell to me without the phones. I left the store - not a verizon customer and with my Iphone XS max AT&T phones. DO NOT BUY HERE. read more

The young attendant ordered my phone and told me it would be there in 4 weeks. 3 weeks later I was in the Verizon website and it told me my phone was delivered a week after I had ordered it. When I went to the store, he tried to convince me that it had been delivered to another store and that was the reason he had not called me to notify me of the early arrYet he found it in their safe. Poor customer service. I would not go there again. read more

I was having a minor melt down this week thanks to my primary internet access point having an outage and my "back-up" Verizon MIFI wasn't charging with the power cord I had for some reason. I headed down to my local Verizon store and Shay was an absolute lifesaver tracking down a cord that would work (at no cost) and very patiently explaining how to hook it to my Mac Air charger to juice it back to life. Voila! I was back in business in minutes and could get back to work! Thank you again Shay for your assistance and generosity! read more

Zero stars for this bait and switch den of liars. Beware! Go to a Verizon store that is an authorized dealer. They are not. They have a locking doorbell so they can keep out the people they have cheated. They do not know their business and the customers pay....and pay. read more

Do NOT purchase online selecting pick up in store option. The store couldn't release my order because it wasn't in the "correct" status even though the phone was in stock, already set aside for my order, and payment had been processed. After 12 calls and countless chats, no resolution is forthcoming. The store would direct me to customer support and then supposed would send me back to the store. It is now 3 days later, the money has come out of my account and no phone! A supervisor called me back and said the issue was being escalated and I should hear back in the morning. 15 minutes later I received an email that my order has been cancelled. Do yourself a favor and avoid this location and curbside pickup altogether. This has been a complete waste of my time and money!!! (The 1 star is for the phone being in Update: after countless phone calls all week, they canceled my order and had the nerve to keep $50 for a restocking fee. When I attempted to go in and ask for my money back today, no apology, no resolution, and no sale. Darius only had excuses how they are an authorized retailer and ordering online is corporate and it was nobody's fault that they couldn't get their act together to make an actual sale???!!! Never, and I mean never go into this location or an allegedly "authorized" dealer. It isn't the worth the time and grief. read more

Horrible experience. I had an appointment to pick up 2 phones. I knew exactly what I was getting and for how much. They refused to sell me the phones saying since they have limited inventory I must buy the bundle package (case and screen protector) for each phone at $140 each plus tax. I have never been forced to buy a bundle package when purchasing a phone. I didn't feel like getting screwed so I told them I was upset and left. I walked outside to call Verizon customer service and the sales rep came after me saying he spoke to his manager and they are willing to waive the bundle package requirement. This place does not follow standard sales practices or protocols. I refuse to give them my business. read more

They have very bad service, the man who helped me was rushing me to look for a cell phone instead of giving me the time and helping me look for one, I decided to leave and go to another location since when we were doing the paperwork he continued with his bad attitude read more

This store is an absolute scam. Every aspect, from the employees to management to Victra, who owns the store. As soon as they activate your new phone they will demand you pay $250 for a screen protector, case and wall charger. If you don't, they won't complete the sale of the phone. After I sat there for 2 hours while they activated 2 new iPhones for me, they tried to charge me $500 for the above mentioned as soon as we were ready to walk out the door. I was told this was required to purchase the phones. When I asked why this wasn't brought initially, the scummy employee had no answer. The reason they don't bring this up before is they know you just wasted your time sitting there and rather than sit there for another two hours, most people will cave in and just pay the fee. Not me, I made them reactivate both of my phones and during that time I made sure all the current customers knew of their scam. I'll be sure to let Verizon know this is how their 3rd party vendor is treating their loyal customers. I should have checked the reviews before walking in. Every single person who left a review is describing the same thing. read more

Revised 12/22/2022: Removed reference to other business as requested. On January 28, 2018 my wife and I visited the Verizon Victra store located at 2883 Jamacha Road in El Cajon, California 92019. My wife was having problems with the GPS on her cell phone and we wanted to see if someone could help us fix it. I now believe that there was nothing wrong with her phone. We met with an employee who tested the phone and said it could not be repaired. She checked our Verizon account and said we were eligible for a free upgraded cell phone. She said we only had to pay for a set-up fee and sales tax amounting to $74.36. She said the phone was on sale and this $74.36 was a one-time charge which would show up on our next billing statement. I decided to pay the $74.36 up front. We asked her several times if that was the total price for the phone and she said yes. We agreed and I signed a Service Summary. I didn't think we could go wrong with that price although $74.36 is more than what Verizon charged me for my phone. This employee offered to transfer our phone data from our existing phone to the new phone which would take about one hour. We had not had lunch yet, so we left both phones with her. We returned about three hours later, she was not there and an associate handed us a bag with the two phones and we left. Recently I was reviewing our Verizon statements and noticed that the charges seem to be getting higher. Sometimes we have problems with our phones picking up a cell site in Mexico resulting in roaming charges. However, this was not the problem. I contacted Verizon Customer Service by phone on July 19, 2018 and asked about the increase in our bill. Verizon Customer Service instructed me how to download my account documents. I found a Service Summary and an Installment Loan Agreement. I was shocked to find out that we are being charged $27.45 a month for the new phone that cost $659.00. Additionally, we are now being charged $13.00 a month for an insurance policy that we never agreed to and don't need. My signature is on both of these documents but I never saw and signed the Installment Loan Agreement. The signature on the Installment Loan Agreement is way above the signature line and obviously a forgery. When we were in the store, I signed electronically on a computer pad and my signature was apparently transferred to the Installment Loan Agreement and most likely to other documents without our knowledge. My wife and I are both retired and in our sixties. We have been loyal Verizon customers for almost two decades and have never experienced anything like this before. At best this is some sort of a training problem at Victra. I am asking that we be given a full refund for what we have paid for this cell phone. We will return the phone to the Victra store in El Cajon. My wife and I are Christians and we are more than willing to undergo polygraph testing to substantiate our veracity with everything I have said in this letter. Update as of January 24, 2019. As requested, I reposted my comments and removed the name of the primary employee involved. When I finally met with the Victra Regional Manager at the store, he told me the employee was no longer with Victra. I did notice that one of the employees who was helping her was still there. I am happy to report that I was given a full refund. I sent the phone directly to the Verizon Corporate office and I was given a complete refund and credit for all the payments. Interesting enough based on the serial number, the phone was a previous customer return and not even new. I was also given credit for the all the insurance payments. I have been made whole except for the stress and the huge waste of time. One very interesting and troubling thing that I learned is when you sign the tablet, your signature is transferred to whatever layers happen to be on. When I signed the service agreement, I was also signing a contract agreement and a loan installment agreement without knowing it. And to make matters worse, Victra has supposedly gone paperless so you don't get a printout at the store. Victra is suppose to email it, which didn't happen in our case. The Corporate office said they would be talking to Victra and reviewing their procedures. ---- read more

DO NOT BUY HERE. Not a real Verizon store. We are stuck with a phone we didn't want. Talked into the phone because the one we wanted wasn't in the store. We wanted a Kyocera durable force the upgrade to the commando. But the agent insisted the phone we bought is durable and should meet our needs. Now the screen cracked and his comment "buy an extra heavy duty case". Well, we wouldn't need the extra heavy duty case if he told us the truth. He lied. Now we have a cracked phone and paid the $89.00 replacement. Stuck with a phone we are not happy with. Go to the Verizon store an authorized dealer. Fake store. read more

Be aware of being up charged for items and not told the cost of items. Especially the $64.99 screen protector. They put it on and don't say how much it costs. Same with the wall charger for the new iPhones. I will not return to this store. read more