Dropped by yesterday to pick up a phone. I had done my research at the Verizon Wireless site, so I knew what I wanted. I've been a Verizon Wireless customer for about 15 years. (They had another name before, but same company, same service.) So my complaint is not with Verizon service, or even pricing. But their in-store experience is so uniformly disappointing that I wonder whether the company even wants people to use their brick-and-mortar stores. I told the receptionist at the front door what I wanted; he said they had the phone in stock, and I had one person in front of me. I waited. Salesman came over to sell me the phone. Told him what I wanted. He offered me two plans. Neither was the one I wanted. (I had done my research. I knew which plan was cheapest and best for me.) He got huffy with me and told me I was wrong; insisted that he had to write down the math on a sheet of paper so I could see; when I asked him to write down the same numbers for the plan I wanted, he refused and said I would have to talk to a manager. Really, dude? Just because I don't want to buy the too-expensive plan? Keep in mind: I was there to buy the phone outright. I had my credit card out. The sale was already a lock. But he wouldn't do it. So I waited again, this time for the manager. Who was very considerate and smart, and got me the phone from the back of the store. She offered to set up the plan I wanted too, but said it would be time-consuming. I told her I could do it online. So the first salesman just gave up an order, for no reason. Then the manager took the phone out and activated it, and while I was watching, without asking me or consulting, went and signed me up for a half-dozen services on the phone that I didn't want. She set up automatic backups to Verizon's cloud. I got a text message that said she had set up an e-mail address for me. And more, which she did so fast that I couldn't even keep track of what she was signing me up for. I don't need the extra cost! I didn't ask for it! Don't assume my choices for me--don't you EVER check off "yes" on a phone setup screen without checking with a customer! I grabbed the phone back out of her hands as fast as I could, but the damage was done. She gave me a little triumphant smile. Really? You think you "won" because you signed me up for a bunch of crap? I'll go back and undo what I can of her phone setup. And it is the phone I wanted, and (online) I'll get the plan I wanted. But it was an absolutely disappointing experience for someone who knew what he wanted and said exactly what it was. Not only did I have to struggle to get even a part of what I wanted, but then they loaded me up with other stuff I didn't want at all. If that's the best Verizon can do for customer experience, they should just close the stores and move the whole experience online. read more

I recently visited this Verizon Establishment for a simple resolution, thus the level of disgusting Customer Service from the On-site MGR Diana my issue was ignored and not fixed. **DIANA NEEDS PEOPLE SKILLS** I have been a long time loyal Customer with Verizon nothing, but recommend comes out of my mouth about Verizon all the time. My experience at this Downey Store today was mediocre at best. My going back to this location is questionable at this time. I felt uncomfortable not appreciated again I pay top dollar in the Wireless Industry I could choose a cheaper carrier, but I stay LOYAL to Verizon, and that's what I get! Fortunately I called Customer Service and spoke to this wonderful young Lady that understands what Customer Service "IS" she fixed my issue and turned my frown upside down THANKS Mariah at Customer Service. read more

Bought a phone and a warranty was added without my consent. From what I can tell with all the reviews is this: there is no one helping to maintain customer satisfaction or honesty in this store. Verizon needs to do something about this. read more

They try to sell you what you don't need. lack of accessories for your phone. Not impressed after 2nd visit.

Verizon customer service sent me to this store to rerun a phone i bought online from Verizon. They treat the online and the stores like they are two different businesses. I bought the phone from Verizon and wanted to return it to Verizon under the 14 day return policy. The store refunded to help me. I asked to speak to someone in charge and was refused. I guess they run the place with no manager supervision. I called Verizon customer service from the stores parking lot. They gave me an address I can FedEx them the phone back to. Don't go into the stores. Never go into the stores. They are terrible and the staff is so rude and unwilling to help. I'm going to look into Sprint or AT&T or other competitor. 10 years with Verizon and this is how we get treated shame read more

Met with Victor who took the time to explain plans and make sure we understood what we were getting. Very good customer service and social skills. Thanks Victor! You rock! read more

Thank you Darwin and Cori for your professionalism and quick service. I gave them a 5 star because I visited this location on 3 separate occasions and all 3 times they were extremely helpful. Can't remember the other person's name, but she owns a huge Galaxy:) Thanks to these individuals I am super happy with my iPhone!!! read more

Review is judge on customer service. Upon walking in. Notified employee I was there to pay my cell phone bill. He took my number and walked away. After walking around the store for 5 mins and fiddling with the phones and iPads. I noticed 4 employees. Sitting in the corner talking about their day. I then noticed that they have a kiosk in the corner. Went to use it. And guess what the touch didn't work. Pressed it about 50 times. While a employee stood 5 feet away watching me. I went back to the employee that took my number. Asked how much longer. He said soon. (All the while the 4 employees where now talking about the dodger game). I told him I would just pay it online or a later day. His response was ok. They have no respect for a persons time. read more

I drive all the way from the newer Verizon at the Alameda Plaza in Los Angeles and go to Downey because I get better service here. I still get better service over the phone, crazy but true. P.S. I've gotten free upgrades because my replacement phones just don not seem to work the way they should...Just an F.Y.I., OH WAIT...eventually you get a non-refurbished one too ;) read more

The guy taking wait seems like a dude that came here to play around. he doesnt seem anyways interested helping out..he has time to help other he decides to walk and stand around at the store looking like a fool. employee here seems bit unprofessional. read more

Worse customer service I have experienced at a Verizon store. I went to upgrade a line and was placed in line by the host. Host tried helping until his internet went down. He went t inside to ask the manager and never came out. Long story short... Felipe (store manager) came out 25 min later and said they don't do upgrades at that store. They close at 8pm and this happened at 7:10 pm. I guess it takes long to upgrade a phone and we're in a rush to close. Great job Verizon!!! read more

Some of the team members are helpful. I've been deceived by some. There are some team members that will help you and be honest. Overall, they're okay. I come here to take care of minor issues. They should prioritize their customers. For example, I've been waiting for 25 mins only to have a SIM card replacement. I understand these other customers were here first, but they should have someone to assist with the minor account issues. read more

Portable charger purchase I came in here and was greeted at the door. Immediately directed to someone that could help me and got what i came for. Perfect service. read more

I love Verizon wireless the signal is great but I hate this store...bad costumer service, long wait and I came by to ask if some one gave me an iphone for my bithdarty if i had to come in to activate it in store the jack a$$ said yes .... WRONG i did my research no you dont you can just call in but i was going to buy the phone there but not no more since you decided to lie to me you piece of crap ....some one should fire that fat fu€k. read more

I'm surprised by the negative reviews. I've gone to this verizon store within the past 2 months. They switched me to my old iphone 5 without trying to upsell me a new phone. They even gave me a FREE sim card. Had to go back and upgrade, iphone was not my favorite, so I got helped by Bryant. He was quick, efficient, and professional. He got me set up with my phone, case, screen protector, wireless charger, and wireless headphones. I told him no extras I have to pay for but they weren't additional charges. I'm very happy with his service. I will be back to get my other line upgraded at this store and hopefully by the same associate. Definitely ask for Bryant. read more

Please do not go to this store you are better off doing your business over the phone. I went to the store on Sunday a rep by the name of Marcelious helped me out. I needed to open 2 phone lines and transfer my husbands line under my name which was a total of 3 phone lines. This guy sold me the unlimited plan but he also stated this plan included another line for a hotspot device which I told him multiple times I did not need and had no use for it. He insisted it was part of the plan and there was no way I could leave it out. When I went online and saw my bill I had been charged a 30 dollar activation fee for the device (jet pack) plus there was going to be a 20 line fee every month for this line. I called Verizon to question why was a being charged for something that was part of the plan the rep over the phone stated this was not part of the plan and that if I had no need for it I could take it back to the store and return it at no charge since I was still whit-in the 14 day period. Had I not called and question this I would have been stuck with this for 2 years paying an extra 20 dollars a month for something I didn't need. PLEASE DO NOT GO WITH THIS MAN HE LIED TO MY FACE SO HE COULD GET A COMMISSION OVER A LINE I DID NOT NEED!!!! QUESTION EVERY SINGLE THING ON YOUR RECEIPTS BECAUSE THEY WILL LIE TO CUSTOMERS JUST TO GET COMMISSION. I spoke with the manager of the store and the only thing he said is that he was going to talk to the rep and coach him. This person is lying to customer for his own benefit and that is pretty shady and for the manager to say he is going to coach him instead of investigating how many other customers he had done wrong reflects very bad on this company and the store. I called their 1(800) to file a formal complaint and they told me they don't have a complaint department!!!!! Wtf is that they a huge company and they don't have a complain dept. I will be submitting my complaint the the BBB. read more

Extremely disappointed with my visit to this store on Sunday. When I was walking up to the store there was 3 employees standing at the door on their phones and showing each other something. I had to walk passed them and into the store for help. I told the lady I was interested in upgrading my phone and told her what I was interested in. She went to the back to get one and immediately asked me if I wanted it because they didn't have a lot and other people might want it and she didn't want to hold it if I wasn't interested. It was just an unpleasant experience and I felt like I was bothering her with my simple questions. I left without a phone after my experience there. I went in ready to buy a phone but with poor customer service I will go somewhere else. read more

Staff made it seem like we were getting a deal for the new iPhone 12. When the bill comes every month we get these bullshit "one time charges" and "add ons" we didn't ask for. Every month the bill is $300-450 when we were told it would be $70 per line plus tax a month. When I called the guy said "oh don't worry about it, there one time charges" don't worry about it? Really? I paid the activation fee of $180 in the store. The phones weren't working and they said we had to pay an activation fee of $310. When I called again to cancel the service for good I got an attitude from the representative she said "you shouldn't cancel just because you don't understand the charges." This is the worse experience I've had with a phone company. Would never go back to Verizon. Fucking thieves. read more

I went to Verizon today in search of a new samsung phone, always get good customer service they always ho above and beyond tell me my options but today let me tell you I recieved the worst customer service ever management should put people there that want to work or at least know what they are doing, but the girl for the most part if she doesn't want to be in contact with customers she should stay home. read more

I called before going about me upgrading my phone, because they were schedule to close in 30 minutes. And I asked twice that if I get there 5 minutes before closing, would they still be able to help me with me upgrading my phone. And the girl, and I believe her supervisor was a guy, who texted her not to help me upgrade my phone. How do I l know? Because she was about to upgrade my phone until he gave her a look. Worst customer service in this store. read more

The employees spend more time smoking and joking with each other rather than helping customers. I literally walked out . Don't come to this Verizon location . I wish I could give zero stars. read more

this review is not for the store, this review is for the worst cellular phone company which is VERIZON WIRELESS, IT SUCKS! AT&T is a lot better, trust me I regret to be a costumer of verizon wireless. read more

they never answer incoming phone calls. this downey location is the by far the worst verizon store. read more

I know this store doesn't have the greatest reviews.... but I have never had bad customer service. I always get help from Mark Smith. He is a great listener, and is very knowledgeable with all products and any sales going on. He caters to your needs! He is very quick also and considers your time! Thank you Mark! I always tend to follow him if he moves store locations. Look for him! (: read more

You guys suck now. Coverage and internet is soooo bad I was Grandfathered, but screw it. Every since you guys offered unlimited data you guys got shittier. Rick Gutierrez long time customer don't know why maybe the wife... read more

If I can give no stars I would Extremely disappointed with my visit at Downey Verizon Store, Verizon Customer Service sent me to this store to ask for a sim card replacement for my phone line and talk to Tony and David I did not accomplish anything left the Store empty handed and call Verizon Customer Services to have it mail by USPS the employees are so rude,and unwilling to help, No peoples skills DON'T GO INTO THE STORE read more

I visited this place to pay off my old phone and get a new one. Not only did I wait for someone to help me for about an hour, it wasn't even busy as it has been other days. Before looking for a new phone, they suggested I go with the newest version of iPhone, which was the 13. I asked what was the difference in pricing, I did not want to pay way more for something other IPhones have. They told me it was only a $30 difference between the phone I wanted from that phone. Now, I questioned what other fees will I have to worry about and how much my monthly bills will come out to be, they gave me an estimate of $200. Now that I'm paying for the phone, I'm owing up to $500 per month. I asked the representative about 6 times if I for sure will just be paying $200 per month before buying the phone. They were 100% sure and I told me I will be owing more just the first month, and months after that will be $200. Why was I being lied to? Now I have to figure out if there's any other payment plans or trade ins, but it will be such more of a difficult time when you are not the account owner. So thank you Verizon ! read more

Too bad the lowest rating is one star... This store is the worst verizon store... EVER. They changed my plan without permission, and wouldn't exchange my defective phone. Btw, my phone isn't even two months old. All henry did was offer to shop me a refurbished phone, even though I paid for a new one. Don't even get me started with their customer service number... that's an even bigger mess. read more

I went into this Downey Landing store to upgrade my phone, seeing as how their promotion ends today. I tried calling first and the system tells you nobody is answering the phone because they are helping customers. It tells you the store closes at 8pm....and it was only 5:45pm. Verizon had been blowing up my phone and email with constant mssgs about upgrading and getting $800 credit towards a new phone. I get there and the greeter asks me what I was in store for. I told him I wanted to upgrade. He tells me it's past 6pm already and that they have other customers also waiting (there were 3 people waiting). I told him that was fine, I would wait. Then he says that it would go past 8pm. So I asked, ok, are you guys going to extend the deadline for the promotion, since I was already there, well before the store closes. He said no, but that I could call and do it over the phone. I told him I didn't want to do that, I want to see what I am buying. So he calls his manager over...a jerk named Ricky and asks him if they will be extending the promo and with a smirk he says NO! So I step in and ask, ok, so then what am I supposed to do? He then proceeds to tell me I can go to another store and I say, for what? So that they can tell me the same thing when I get there? He says Maybe. He then says you can call and do it over the phone and I told him, I don't want to do it over the phone, that's why I came down to the store. He then says due to staffing issues they can't help me. Keep in mind, both he and the greeter are doing NOTHING....except standing there. He then tells me, they are giving me options but I don't want them. I asked him, would you buy a car without looking at it first...he then gets annoyed and says come on man....I am not gonna answer that, you're comparing different things. I said, you won't answer, because you know I am right and you would be forced to basically take my side. Bottom line.....verizon has been pestering me for months now, but NOT ONCE in their stupid messages did they say "MUST MAKE APPOINTMENT" of "APPOINTMENT HIGHLY RECOMMENDED" or anything that would lead me to believe that I wouldn't be helped. In reading the previews reviews, it appears this store has a tradition of ABSOLUTE PISS POOR CUSTOMER SERVICE! SHOCKER!! I am going to be contacting the regional or district manager and then taking my business to another carrier. This store specifically is GARBAGE!!! read more

The employees here are rude and will try to upswell you and have you change your plan. Went into the store today and the guy kept rolling his eyes when I asked a question about the price of the phone, but he wouldn't even answer me with a direct answer. Kept going on and on about changing my plan. They must be on commission. Felling so annoyed I'm going directly to Apple for my phones now. read more

Dont let these assholes try and sell you all kinds of tablets, headphones, chargers, screen protectors etc etc because you will regret it when you get your bill read more

We went into Verizon to try to get the $10 per month for iPhone 7 or google pixel or galaxy s7 that they offered both online and advertised on commercials, but when we went into this store they basically said it was a $100 fee for each phone on top of the deal. So basically it was a $200 extra charge going through this store. We ended up just doing it online and saved the fee which was better. When we had asked the employee what the $100 fees were for, the employee wasn't even able to explain it to us. He just said that's how it is. Don't trust these stores because they just try to make any profit wherever they can. read more

I usually have to wait a long time bc this place is sooooo busy, but when I came in on Saturday I was immediately helped out. Surprise! I went in to get an upgrade, I was greeted by Christopher. He was very professional and nice, and cute lol =) I thought about switching to a Samsung, I have always had iPhones and considered switching it up a bit. After Christopher showed me both brands and told me the Pros and Cons of each, it helped me reconsider my decision and stuck to apple. I am glad I had a knowledgable representative, a few of my friends later told me I had made a wise decision to stick with apple. I was also told about an iPad promotion I had no idea about, I was able to get an iPhone and iPad for way less than at apple! Good thing he told me about it, it saved me a trip to apple and about $300!! I wish I could treat this representative to dinner or drinks, he made this interaction painless, not sure if it's bc he's cute or bc he seemed so calm and friendly...maybe both hehe =) best experience so far, this verizon worker is definitely an asset to the company. I would definitely refer my friends and family or anyone reading this to ask for Christopher! read more

Service come on really exactly one hour wait and still waiting. No excuse for this a customers time is valuable. What's with the long wait. Really read more

Do not come to this place. Horrible customer service. They don't care about you they just want to take your money

Miguel is awesome. Every time I come in he is very helpful, friendly, quick and stress free. I have transferred all my family members to my account because of this. I highly recommend coming here. Best store I have been to. read more

Worst customer experience ever. Highly upset about being deceived by sales rep Cesar. We went in to upgrade a phone and he told us we weren't eligible. We were about to walk out when he tells us that his manager said if we add a tablet line and purchase the accessory if the month we can do it early. He gave us the device installment option. Told us we would be paying $150 for the phone today and the rest would be on our bill monthly. He told us that we would just be paying tax for 3 accessories. That he would give us 12 extra gigs and that our plan would be cheaper than it was previously. We walked out the store with a tablet line, and accessories we did not need all because we needed a phone. I come home and look through my receipts and notice that on the customer agreement it said that there was no down payment for the phone??? So where was that $150 put? I look at the other receipts on my Verizon and see that I spent $150 in accessories that he told me I was only paying tax on. He lied to my face and said I was putting $150 down towards the phone when that wasn't the case at all. This is unacceptable. Why would I want to stay with a company that lies to their customers in order to make a sale? I also forgot to mention that after seeing he lied about what I was paying for I proceeded to check my plan online to make sure I had the 12 extra gigs he promised. I saw that instead of 12 extra he actually lowered me from 20 to 18 gigs??? I had to take time out of my evening to call customer service and figure that out. The girl told me that the plan was changed on demand and the 12 gigs were not added. I have many problems with that. 1. He let me leave the store thinking I could use a lot more data (especially with a new data line) 2. He didn't explain at all that I was going to be prorated because he could not backdate my plan and 3. Had I kept using data and ended up having more overages than I probably am going to incur do to his ignorance, I would have had a mess of a bill and had to call customer service only to be told that it happened in the store so I have to address my issue at to store level or just accept what was done. Yes, she actually told me that. What happened to world class experience? What happened to your problem is our problem the first time you call? Verizon Is messed up and I am definitely going to be making sure this gets resolved even if I have to climb up the ladder to get that resolution. Sincerely, Angry and disappointed customer read more

Although the managers or the staff at the entrance are good at greeting you as u walk in... I never understood how there are like 7 customer service reps and there's only 3 customers, yet the wait is still at least 20-30 mins!! I mean it's seems like they just stand there and look pretty with their cute little iPads doing nothing!! read more

Worst service ever. I walked in to the store at 1:10pm today Monday to purchase an iphone 5 cash no contract. I was asked to sign in which I did. While I sat there I saw five of there employees walking around. At 1:25pm I informed the manager that I was not happy with the service and that I was just going to head to another store. I also informed him the reason, but he did not care and just said "ok" read more

Worst service. Bryan is a joke. I went in knowing exactly what I wanted and rather than listen to what I wanted he tried to convince me to go for their Edge plan. When I told him I rather pay for the phone and renew my contract, he got attitude and had the nerve to ask me if I had all the money to pay for the phone...can you believe it?! The edge plan, while it may be for some, it was not what I wanted. He also lied to me saying I needed to wait until my contract was up to upgrade. That is not true! I had already talked to Verizon. He just wanted to trick me into getting the Edge plan..something I did not want. Needless to say I left. I am seriously considering switching from Verizon I am so pissed. Steer clear of this location unless you want to endure the worst customer service ever. read more