For review #666, I thought this was appropriate. After being a loyal customer for apparently too many years, Verizon of Downey decided to do me dirty. (That's what I get for going to them, right?) So I compiled a short list of songs that remind me of "V": "You Give [Wireless] a Bad Name" (Bon Jovi) "Scum of the Earth" (Rob Zombie) "Ain't No Rest for the Wicked" (Cage the Elephant) "I Pity the Fool" (Ann Peebles)... "I pity the fool / that signs a contract with you." There are many more, but this is my favorite: "We Are Never Ever Getting Back Together" (Taylor Swift) "Ugh, so V calls me up and he's like, 'I know I changed your plan even though I said I wouldn't then I racked up loads of fees that I said I wouldn't and charged you on items I said I'd waive, but I still love you,' / And I'm like... 'I just... I mean this is exhausting, you know, like, We are never getting back together. Like, EVER.'" If Charles & Eddie were Verizon in a song, they would serenade, "Would I Lie to You?" Yes, V, you would. And you did. "I got 'Another [Provider]' and he ain't nothing like you... he's not pushy (no) lazy (nah) he's motivated (yea man)..." (That's lookin' at you, Itch feat. Megan Joy.) My wireless bill is much lower contrary to what Verizon tried to tell me when I threatened to switch providers in person. Wireless coverage and service is better too. BYE V-ELICIA. read more

Read and understand anything you sign and buy at this store the employees and managers are unprofessional. They represent a lying company who doesn't care about the customers. We purchased new phones and were given watches who were supposed to be free with promotion. Verizon ended up withdrawing $1,054 from my bank for the watches that we returned after learning that they were not free. Verizon didn't help, would not refund my money and kept the watches. The better business bureau will be contacted agaisnt Verizon and this store for false advertisement and fraud. Verizon is keeping money that don't belong to them. I will be going elsewhere for my wireless service. read more

dont even waste your time coming here! theyre clearly there for the hourly and if youre not looking to add lines/ switch over they will lie to you and say they dont do whatever it is u need help on! marcellius is the worst representative to even waste your breath on!! hes such a miserable excuse of a rep for verizon! looked at the reviews on yelp and google and was hesitant to come here because the reviews all memtion shady sales and miserable reps that dont want to do their jobs. look at the reviews and many mention marcellius being a sad excuse of a rep. if he doesnt like his job then he should try flipping burgers this way he doesnt have to work face to face with customers! i will be calling customer care and get in contact with your area manager as the treatment i received at this location was horrid marcellius should receive proper training on customer service!! read more

I walked in to Verizon to ask a few questions about there hotspot Internet plans and devices I spoke with a young lady named XENIA and she was very helpful I asked more specific questions and she had her partner & store manager RICKY answer the other questions that I had not only did they work really well together they told me as a business owner I can get A different hotspot device not only did they help me fill out my business account and start me with a new plan they ordered the device for me on the spot and they even gave me the tracking number under 15 minutes, next time you walk into this specific store ask for XENIA & RICKY, Kindness goes a long way read more

BUYER BEWARE!!!! Save yourself the headache and go yo the corporate store at the cerritos towne center instead! I went in to upgrade my phone since my old one didnt work anymore and i was working with MARCELLIUS. It was such a huge waste of time even talking to him because he said for an iphone 12 i would be paying $400 PLUS tax (so 400 for whatever accessories he could pile on PLUS the CA state tax of about 100 for the actual phone) RIDICULOUS! When i pointed this out he tried justifying the price because the new iphone 12 box does not come with a charger ir headphones. ARE U KIDDING??! I dont care about that? I have airpods and plenty of chargers that ARE COMPATIBLE with the new phone! Then he tried telling me that my trade in wouldn't qualify for the promotion due to water damage which is understandable but he said he would "LET THE HIT GO TO HIM IF I DIDNT GET IT" so i said ok cool if u can do that then i want it in writing that this is what u will do for me (as i have worked with verizon before and i know that this does not happen in the first place- the customer still takes the hit). Ofcourse he refused and at this point he started giving off such a condescending attitude as well as his co worker. MARCELLIUS then said "ok im done" and just started ignoring me which by then i was well and ready to leave that god awful store and take my business elsewhere. Please if you are a customer or future customer DO NOT GO HERE. I received the best fast and courteous customer service at the corporate store in the cerritos towne center. The district manager for this location reallllyyy needs to start fresh with new representatives for verizon. The star ratings off yelp AND google is atrocious and should really show the district manager that something is VERY wrong with people that conduct shady sales tactics like MARCELLIUS. Professionalism is non existent at this location. read more

Unfortunately we had Marcos help us and left us hanging for 30 minutes to go to his break without telling us or having someone else help us. He was supposed to be helping us with a line transfer which was successful only because I asked someone else to help me otherwise no one came and communicated with us. I also wanted to trade in my phone and Marcos said I had to pay off my phone in order to do so. That information was FALSE after going to a different store with knowledgeable workers who told me i should only pay off half of my phone in order to get a trade in. IN CONCLUSION save your time and go to a different Verizon with people who actually KNOW what they're doing. read more

Horrible service here at the Verizon wireless store. I came to switch from T-Mobile to Verizon so it's my first interaction with a Verizon customer service rep. Manager Tony is completely incompetent. I came in with my service animal and he came over to me to ask me for his credentials which he called "the card". First of all, according to the Americans with disabilities act, you are allowed to ask 2 questions. 1. Is that a service animal? 2. What service does the animal provide? Well he took it upon himself to tell me that he would have to ask me to leave the store if I didn't provide such credentials because they had an incident. NONE OF MY FUCKING BUSINESS. My dog was calm and collected. I was in the store less than a minute before I was asked to leave. My lawyer is going to have a field day with this one. I have filed an official complaint with the company. Be careful if you have a service animal. Know your rights! read more

I'm a new Verizon customer and was told by customer service to go to my local store for the help I needed. I walked into this store and was greeted by the rudest rep. I didn't know I needed an appointment to receive help and instead of helping secure an appointment for another day he just turned around and walked away. Since I only had my phone for 2 weeks, I went home and called customer service and started the process of returning my phone and going back to my previous carrier. I will never use Verizon again. read more

Privacy has been a big issue for me ,and they make you feel off for asking questions about security on your SIM card .... ., i'm not gonna lie there's a reason why I have a concern about my privacy off my phone and Sim card because of issues I had in the past . But I felt like they did not do it then I need to charge would look at a girl multiple times while doing the change in the Sim card so I cannot feel like I didn't get honesty read more

Thank you David for attentive customer service & Diana for talking care of the issue I was having with my phone in a timely manner.

Worst customer service. I went there today 1/18/22. There was no line. They had 3 representatives. All I needed was my PIN number. I tried online and talked to a representative with no help. They advised me to go in person. The earliest appointment they gave me was Sunday 1/23/22 at 11:00. Same day I went to Spectrum to return my modem. Great customer service. Multiple people walked in and service was provided and left within 5 minutes. So what does Spectrum have that Verizon doesn't ? This is one of many encounters I have had with Verizon. I have been with Verizon as long I have had a landline and than mobile. It's time to move on to another carrier. read more

It never fails every time I come to this store . There's 6 customers waiting and several customer sales personnel talking to each other and with out a care in helping customers. Don't come here on the weekdays . Better yet call customer service directly cause customer service here is dead. Minus star read more

This place is horrible. They are scammers and liars. The phone was supposed to be free if the accessories were bought...NOT. I was charged for 2 phones and they opened an additional line of service on my account without authorization. The store would not work with me at all to resolve this and when calling the main Verizon wireless, they would only work with me up to a point. However, I filed a complaint with the FCC and was able to get my money back. I highly recommend doing this vs. filing a complaint with Verizon. The FCC link is below. https://consumercomplaints.fcc.gov/hc/en-us read more

FRAUD!!!!!!Upgraded my phone on 2/26.23. Xenia/sales rep added equipment protection to my account with out authorization in addition to never mentioning the add on. Unethical behavior to meet quota!!!!' Also misrepresented the price for accessories. Never disclosed a ridiculous Set up and Go 29.99 service charge. Upon finding out that I had been duped the scumbags had already closed for the day! WILL BE RETURNING ALL OF THIS MESS! read more

Verizon Downey Landing store. Long line in the sun. This store doesn't seem to be able to organize during covid, but wait they were terrible before so. Not helpful and don't seem to care about customers. Don't even bother with this location. read more

My main grudge against Verizon is its overpriced offering of so-called "home internet" service that is capped at 3 Mbps down/ absolutely "fuck all" up. The fact that these thieves even charge $20 a month for such an abysmal bandwidth is an absolute joke in today's technological society. It's 2014. Your crappy "bargain" speed should be faster by at least a factor of 3. At. Least. Pathetic. You are taking advantage of people who don't know any better and have a limited set of options. read more

I walked into this location after being a customer of Verizon for two days, the reason for my visit to this location I purchased a new phone and switched carriers. As I walked in I was greeted and asked for my phone and told to have a seat someone would be with me shortly. I took a seat there were two gentleman having a conversation about a jacket one wanted to give the other, conversation lasted about two minutes. After the conversation one of the gentleman walked over to me and asked what brings you in today. The way the question was asked was as if he was just inquiring so that he could make sure the proper person helped me. That was the way I understood it anyway. Once I explain the problem, he immediately told me it wasn't a Verizon problem. It's an Apple problem I explained to him I had just purchased the phone and was told because it was brand new if there were any problems bring it back into the store within 30 days. so I did as I was explaining the Tony started talking over me. I said I'm not even done talking and I'm the customer. How are you talking over me. Then I said better yet can I just have someone else help me because you don't seem like you want to. he then stood next to me and would not walk away. I felt uncomfortable, so I got up and walked away. He follows me and tells me you can leave the store we will not be helping you. I said excuse me, what exactly did I do? I don't want you being rude to any of my employees you can leave, I'm so extremely confused and I stated this, then I said you know what what is the number to corporate he gave me the number and told me I could make the call from outside the store, I did so..... I wound up in Cerritos at the Apple Store to try and resolve my problem, whatever happened at Apple wiped my phone clean phone carrier and all. Against my better judgment I had to go back to Downey to have Verizon connect service. As I walk in two gentleman stood at the entrance one being Tony . I immediately direct all attention to the other gentleman and explain my problem. Tony laughed..... I asked to speak to another associate outside and explain he could very well be looking at some thing on his phone that humored him but it's making me feel like he's laughing at me because I have a problem can you ask him to leave this area the associate goes over to Tony and explained how I felt as a customer Tony never left the area and continue to laugh. Sales associate finished with my phone as I walked out Tony made cat calls at me. I walked back into the store and asked him. Was he serious .i called corporate they gave the number to district manger Jesus. I explained the situation to him he seemed to be sympathetic and apologetic for the experience and told me he would talk to Tony and give me a call the next day he did not call me the next day instead text me and told me that he talked to Tony and gave him good practice and told me that I could call him the next day in text. I we spoke on Wednesday at noon this happened Monday. I finally spoke again with the district manager about the situation on Wednesday after speaking with him I asked him what was the good practice that him and Tony came to an agreement on how to handle customers was what I was told, I was humiliated and disrespected, and asked why I was asked to leave the store he says it was because I was He felt I was being rude. I assume that happened when I asked for another associate to help me. I've been a Verizon customer for a total of five day and Tony manger and Jesus district manager have managed to make me fill like I've made the worst decision ever . This is not at all good practice and if this is what district fills is maybe they shouldn't have there position either. I understand this is one store not Verizon as a whole but the overall experience make me feel different about Verizon as a whole yelp made me leave a star is the only reason there is one read more

No point in going to the store unless you plan on buying a phone (that's if they have what you want in stock) and opening a new line. All other questions and issues, they'll refer you to speak with someone over the phone. It's like Verizon stopped training these guys to critically think to navigate through a customers concern. Long story short, don't waste your time going to this Verizon. You're better off speaking to the online chat bot or calling an actual Verizon specialist to handle your issues. read more

With all the bad reviews, I was kind of apprehensive about going here for a new sim card. Being that it was close to work, I decided to go here because I only needed something that didn't require much time. I arrived about 10 minutes before closing and was immediately greeted by Maximilliano (sorry if I spelled it wrong) and he was able to help me with me getting a new sim card for my new phone that I had ordered. He took the time to install it and made sure my phone was working before I left the store. Not only was he professional, he was also friendly and very courteous. Plus he is EXTRA cute ( that was a bonus LOL). Overall, my experience was great! Also, it appears all of the staff was happy to assist/ be there. IF ever I have another Verizon need, I will definitely drive from Long Beach here (: read more

Extremely disappointed with my visit today. All I came in to do was activate a new phone--which I have done SEVERAL times in the past with no issue. I have a business account with Verizon and REGARDLESS of offering VARIOUS verification methods, so-called "manager" Judith did not offer ANY solution whatsoever. She repeatedly claimed that there was NOTHING she can do. Please address this. It is unacceptable. read more

The location in Downey is the worst place to ever go, employees there are scammers. Especially the sale rep with the long hair named mauro, don't believe anything he says because u will end up with a $750 bill just like me. I went in to ask about it and they added home internet that I never asked for or took home but still charged my account. MAURO & the night manager that looks like a Edgar will scam you please take my advise and stay away from this location! read more

You walk in, and you'll be lucky to get any employee to even acknowledge you. I went in for an upgrade, was completely mis informed, the manager added a new line which I never asked for instead of offering me an early upgrade. It created a total mess on my account. The employees seem to have very limited knowledge of their products and services. The worst part is, this is considered one of their corporate stores. The only time you get Verizon's attention and quality customer service is when you purchase something! after that you just become a number. You would think since their employees are on commission you would get acknowledged and any service at all. Overall experience = HORRIBLE read more

They added a protection plan for my phone without asking if I wanted it. I called and went back in to double check and they said they took it off. BUT it was still charged on my bill. They said they couldn't do anything about it when it was THEIR FAULT. They told me to call customer service and that I would maybe get $3-$4. LIES. I called and told them what happened (how the worker put in the plan without telling me and then lied about taking the plan off) and I got a full refund and they took the plan off. Verizon company is great! But not this location. This location was of NO HELP. Never going back to this store. Horrible. read more

Yes, we all know already Verizon has the best network but let's be frank here- they're not known for their exceptional customer service. Just see their reviews BUT... I just had the best customer service experience (finally) at this store. No need to go into all the details. Allison and Cesar thank you for your patience and exceptional customer service. You guys were awesome. THANK YOU VERY MUCH! read more

The store manager David was very unprofessional. We checked in , he said the wait will be 20-30 minutes. Waited. Went it to ask him how much longer and we told him we had been waiting almost an hour and he laughed about it. Ulises helped me upgrade my phone and he was a lot of help. Explained everything to us. Store manager sucks!! read more

Disappointed in the lack of customer service. Went in on a Friday night, I was OK with having to make an appointment for the next day. Ricky the manager made that for me It was the next day at the appointment that I was left with a VERY unsatisfactory experience. The "team member" was instantly not helpful as soon as we told him that we knew exactly what we were looking for. Maybe because he felt he w would not be able to upsell us? He did not tell us about any of the extras that came with the purchase of the phone like the free Apple TV. To be honest we felt like he was trying to hurry us out so he could get to the next customer. I had shopped here in the past and the service was customer oriented. I have tried to call the store to speak to the manger but can NEVER get through. The system tries to send me to the 800 # assistance. Probably not going back to a live store again, might as well speak to the people at the 800 #. NO human touch at the live store. read more

Unable to walk in you need an appointment I find it ridiculous it's a retail store not only that very difficult to set an appointment

Worst customer service! Don't waste your time coming to this location. Their associates don't know what they are talking about. I went in and got "assisted" by marcelious who actually didn't want to do his job & help me with an exchange. He said he couldn't help me with my exchange because I had bought it over the phone therefore I had to process the exchange over the phone. Once I told him that I was told I could be helped with my exchange at any location then he said "I can't exchange the phone because it's open & there's a restocking fee", contradicting right? I didn't care about the re stocking fee I just wanted to exchange my phone that this location had in stock. He again tried to avoid helping me by telling me that he actually didn't have the phone in stock, when I asked him to check his inventory, he seemed bothered. He came out & told me "oh I actually have one in stock". Surprise! surprise! At the end of the day I walked away with no phone & with a bad experience from this associate. He wanted to make changes to my plan which I knew I didn't have to make for the exchange. Verizon district or market manager, if you're reading this, consider hiring new employees who actually want to do their job & assist customers. read more

Purchased a new iPhone and David gave me a HUM device and said it comes with the phone at no extra charge...RIGHT I am still fighting with Verizon to get the charges off my phone and the are still billing me. They Lie Frank read more

These people sold me a new iPhone 14 which happened to completely crash on its own (Never dropped it) exactly on the 30th day after purchase date. The screen did not respond no matter how many times I restart it. I came to this store to get a full refund on the same 30th day and these scammers refused to honor the 30 day refund Policy, even with insurance because they could not view the MPN number on the phone itself. Which is a problem they created. The MPN number is on their Verizon's Servers that's what they use to identify the phone when they first connect it but somehow they have no access to it. Their excuse was simply scammerish and unreasonable, they know these phones come with this major flaw but they refused to do anything about it besides cross their arms and look foolish. This is a total scam, these people now are forcing me to keep the broken phone and keep paying the monthly plan for 2 years even though the phone is garbage. I can't use the phone. But they give me a number to call for assistance? These people are clowns. It's time to boycott Apple and Verizon, these clowns are working together to scam the entire population. read more

Just want to thank Veronica Singh at Verizon for her help with iPhone and iPad purchase. She knowledgeable, professional and personable. Thanks again. read more

Horrible customer service. They don't give you a direct answer and look at you like you're stupid for asking a question. They tell everyone the same amount of time for waiting in line, and then you end up waiting longer. Don't come to this location! read more

Verizon wireless is the worst company ever ....GO TO T-MOBILE .... The store managers did their best to help me but Verizon as a corporation is trash....I've been going through hell since I switched over .... I ordered phones ...they took my money and sent the phones to the warehouse...it took over a month to refund my money....then I went back and got phones and I had no service for 2 days ....now they are charging me fees that they said they removed....Verizon are scammers and I wish I stayed with T-Mobile.....Verizon doesn't care about their customers they just like to rob us...and I still haven't got my rebates after almost 3months read more

I wish I was able to put ZERO STARS. Touchscreen on my current phone was failing and needed a phone ASAP. I went into the store and I was ready to pick up the iphone X, we were talking about fees that need to be paid before taking it. He mentioned around $225 due now. I asked him I thought only tax and upgrade fee to be charged", the math didn't seem right to me, cause we all know 10% on a $1,000 phone is $100. He had the audacity to tell me that a screen protector was already preinstalled from Apple! LOL , He said "they are specially made for the Verizon store" He even said "well you can substitute other accessories if you do not want the screen protector." What in the world? I almost believed it and told him no I am not paying for something I do not want because I have a protector at home. He gave me another option, He said "we can order it from the warehouse and it will be here tomorrow if you do not want the screen protector." I said no forget I'll handle it myself. I literally drove straight home. Ordered it online for IN-STORE PICKUP for $130 in taxes/fees and drove back to the Verizon store in 1 hour and picked it up. What a sleazy sales tactic to upsell you on accessories!!! I will not name the salesperson on here but I do plan on speaking to the store manager soon. read more

Service come on really exactly one hour wait and still waiting. No excuse for this a customers time is valuable. What's with the long wait. Really read more

Regardless of the fact Verizon is the best phone service in Los Angeles this story must be told: I used to own the Envy Touch. After a while it started to malfunction so I took it into this shop to get it fixed or replaced. Instead of getting it fixed or replaced I entered a vicious circle that went like this: Verizon employee "updates" the phone for 45 minutes - customer picks up phone thinking "updates" will suffice - phone has same problem - irked customer returns to store - employee automatically offers to "update" phone again - irked customer tells employee that phone has already been "updated" - employee offers a refurbished phone - irate customer requests a replacement that is not a refurbished phone - employee says that cannot be done - very irate customer explains that the phone has the exact same problems and that it is not fair he should accept a refurbished phone - employee says that the best he can do is offer refurbished phone - extremely irate customer takes refurbished phone and prays it will work..... Refurbished phone works well for a while but then develops the same problems. Customer gets a pain deep in his stomach and a slight headache. Customer returns to shop. Guess what is next? Yes, employee says phone will be "updated" once again....VICIOUS CIRCLE at beginning of third paragraph resumes. This happens three to four times before employee finally offers employee an upgrade. Customer actually thinks problem will be solved until employee offers a new Envy Touch. Customer becomes irate again. Employee then offers a different model. Customer discovers that he has to settle for something far inferior to Envy Touch but has become addicted to touch phones. Employee offers a Droid. Customer's eyes glow! Customer then finds out just how expensive Droid is. No escape. Customer is offered credit. Customer ends up paying more than he intended and ends up more in debt. It is pretty clear Verizon wants you to get addicted to touch phones and upgrade to more expensive phones by offering a bad touch model that is cheap. UGH!!!! Very frustrating!!!! But what alternative is there? Sadly, there is none... AT&T is far worse.... Especially here in Downey where they have bad reception.... UGH!!!! read more

if i had the option of NEGATIVE STARS i would rate it -5 stars!!! I hate it!! they are a whole bunch of idiots and no one seems to know wtH they are doing .. we did a transfer from personal to business account with the purpose of saving some money and 15 days later i get a bill fom my old account of $616.00 plus the new business account of $742.13 OMG....then i go to the store and they send me back to call the 1800 number. so i do .. F**** ...this is a lot of money !!! so i spoke to Ericka, Brian , Rocio , Trisha and they dont transfer you to managers as far i know its probably they co worker on the next cubical.. i dont know what to do or who to slap..lol read more

I'm giving get this 1 star only because I cannot give a lower rating. I've been to this location several times before and it's usually super busy. I went yesterday (9/17) along with my boyfriend to buy him a new phone. Upon arrival the store was busy but had no one waiting besides us. We were not greeted, nor asked to check in with our phone number, all the associates looked up and went back to what they were doing (except for the guy at the cash register, he just continued texting without looking up) We stood there waiting for a few minutes and all the while not one person acknowledged us. Out walks an associate from the back, makes eye contact with me, walks in my general direction then doubles back to talk to the manager. He then walks my way, at right when I think he's going to help us, ANOTHER woman walks into the store and right away he jumps to help her. I couldn't hold my tongue any longer so I spoke up. He said oh I was gonna help you next, I said why next when we've been standing here, being ignored. I said it wasn't right. He tried to argue and my boyfriend just said let's leave, as we were walking out the associate became a smart ass and was like "bye, oh they're leaving"...I called the store to ask for a number to the district manager and the store manager played dumb about everything even though he was there. He didn't even apologize or ask us to come back and help us! I called the district manager, he didn't answer, I left a detailed message and still got no reply. So I will be calling corporate. I'm not looking for a handout, I'm just wanting to let them know that it's not ok to treat people like that. They need to undergo training once again! read more

I stopped by since it's just down the street from my work and since it's convenient picking up eats at the neighboring Rubios/Ono Hawaiian etc First thing I get when I walked in was the ODOR... You know your friend's dog who hasn't been bathed in a while? Yea.. that smell. A $5 air freshener/deodorizer will probably do the trick, if not, get the business to pay for some professional carpet cleaning. There should be a kiosk or employee to sign people in as they come in.. this place is just sorta awkward and you have to wait around for someone to help My iPhone 5's been giving me a bit of trouble with the lock button not really responding well. Takes about 2-4 clicks for it to actually lock/unlock the screen. I knew my eligibility for upgrade date/contract end date was 11/25 which means I should still be under the 1-year warranty. Somehow the rep came up with 11/15 and that I am not under warranty anymore. Upon further investigation, this came up as untrue and the expiration date as 11/25 I had to wait 30 minutes to be helped since there were people ahead of me and when I returned.. I got my order processed and all went pretty smoothly. Also, I was expecting my phone to arrive Friday, but it's actually coming a day earlier. It was just a bit weird that I told them my LOCK button wasn't functioning correctly but she fiddled with my HOME button until I pointed out the right one.. C'mon it's a phone store. I just think there could be more improvements to make the customer's experience better than what it is now. Especially the stink read more

Dropped by yesterday to pick up a phone. I had done my research at the Verizon Wireless site, so I knew what I wanted. I've been a Verizon Wireless customer for about 15 years. (They had another name before, but same company, same service.) So my complaint is not with Verizon service, or even pricing. But their in-store experience is so uniformly disappointing that I wonder whether the company even wants people to use their brick-and-mortar stores. I told the receptionist at the front door what I wanted; he said they had the phone in stock, and I had one person in front of me. I waited. Salesman came over to sell me the phone. Told him what I wanted. He offered me two plans. Neither was the one I wanted. (I had done my research. I knew which plan was cheapest and best for me.) He got huffy with me and told me I was wrong; insisted that he had to write down the math on a sheet of paper so I could see; when I asked him to write down the same numbers for the plan I wanted, he refused and said I would have to talk to a manager. Really, dude? Just because I don't want to buy the too-expensive plan? Keep in mind: I was there to buy the phone outright. I had my credit card out. The sale was already a lock. But he wouldn't do it. So I waited again, this time for the manager. Who was very considerate and smart, and got me the phone from the back of the store. She offered to set up the plan I wanted too, but said it would be time-consuming. I told her I could do it online. So the first salesman just gave up an order, for no reason. Then the manager took the phone out and activated it, and while I was watching, without asking me or consulting, went and signed me up for a half-dozen services on the phone that I didn't want. She set up automatic backups to Verizon's cloud. I got a text message that said she had set up an e-mail address for me. And more, which she did so fast that I couldn't even keep track of what she was signing me up for. I don't need the extra cost! I didn't ask for it! Don't assume my choices for me--don't you EVER check off "yes" on a phone setup screen without checking with a customer! I grabbed the phone back out of her hands as fast as I could, but the damage was done. She gave me a little triumphant smile. Really? You think you "won" because you signed me up for a bunch of crap? I'll go back and undo what I can of her phone setup. And it is the phone I wanted, and (online) I'll get the plan I wanted. But it was an absolutely disappointing experience for someone who knew what he wanted and said exactly what it was. Not only did I have to struggle to get even a part of what I wanted, but then they loaded me up with other stuff I didn't want at all. If that's the best Verizon can do for customer experience, they should just close the stores and move the whole experience online. read more