[[HIGHLIGHT]]Sandra was awesome! Friendly and fast, efficient service! Give Sandra a raise![[ENDHIGHLIGHT]] Even though I was leaving Spectrum as a customer, Sandra was very friendly, resolved my problems, and returned my equipment very fast. It was not crowded when I went in on a weekday evening, close to closing time. I recently moved to Los Angeles and where I live now, they already have Internet. I went in to cancel my Internet and phone (Spectrum Internet is required for Spectrum mobile). I explained to Sandra that I had switched back to AT&T because I hadn't had any problems with the service before. Sandra returned my equipment and noticed there was a fee for the Internet. The promotional rate had ended before the mobile payment due date and I was not prepared to pay that fee. It had also been a tough month. [[HIGHLIGHT]]Sandra empathized with my situation and said she would email someone to see if the return could be backdated to eliminate the fee because she could see that I hadn't been using the Internet since I moved to Los Angeles.[[ENDHIGHLIGHT]] The fee was removed within a few days, the equipment return was noted in my account, and my last mobile auto pay went through with no problem. Sandra took care of my problem efficiently and in a very friendly way. [[HIGHLIGHT]]I left Spectrum as a customer, and Sandra made that experience a nice one.[[ENDHIGHLIGHT]] :) read more

This was my first and last time here [[HIGHLIGHT]]they take so long to call you while employees are just standing looking at the monitor[[ENDHIGHLIGHT]] [[HIGHLIGHT]]they see the amount off customers and they still just get off their seats and go to the back room[[ENDHIGHLIGHT]] read more

this place is horrible to return equipment over a hour just to return internet equipment and still haven't been seen. [[HIGHLIGHT]]it would of been a nice heads up if the rep over the phone would of told me to make a appointment[[ENDHIGHLIGHT]] . [[HIGHLIGHT]]they make canceling services a inconvenience to the customer[[ENDHIGHLIGHT]] [[HIGHLIGHT]]keep in mind it's 12:00 on a Thursday i still can't understand the delayed wait time at this specific location.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]also there is no appointments in the screen that shows waiting list[[ENDHIGHLIGHT]] read more

They need to be more efficient and definitely need more people to attend there customers faster and professionally honestly all they do just me on there cell phones most of the time check cameras it's emergency how there not enough workers they need better costumer service read more

[[HIGHLIGHT]]Need more workers literally have to wait for 47 minutes to get help[[ENDHIGHLIGHT]] [[HIGHLIGHT]]one representative she was with a customer for literally 37 minutes talking about non sense so frustrating[[ENDHIGHLIGHT]] get more employees read more

[[HIGHLIGHT]]There is only 2 people here always and the wait time is always about an hour and a half[[ENDHIGHLIGHT]], [[HIGHLIGHT]]they are rude and don't help anyone out[[ENDHIGHLIGHT]] [[HIGHLIGHT]]they said we have to call spectrum that they can't help us in store only new customers they can help out[[ENDHIGHLIGHT]]/ read more

[[HIGHLIGHT]]Carlos helped me out a lot![[ENDHIGHLIGHT]] [[HIGHLIGHT]]There was a wait due to rush hour, but in the end good customer service.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]The wait is horrible.[[ENDHIGHLIGHT]] The workers are extremely slow. [[HIGHLIGHT]]Expect to wait more than 1 hour to return your equipment.[[ENDHIGHLIGHT]] read more

When in the Lynwood Store make sure you ask for Richardo , he'll give you excellent service plus work with you to lower your costs. I saved quite a bit with Richardo. [[HIGHLIGHT]]Great guy great customer service!!![[ENDHIGHLIGHT]] Martha Hansbrough read more

Same old customer service as always with time warner / spectrum [[HIGHLIGHT]]Attempted to cancel my residential account here and transition to the bulk account at a new apartment complex (complex pays the internet) -- they told me at this location the account was closed. Fast forward to today they call me 4 times a day asking for payment on the account that should have been closed.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Guy in the store claimed I was good, but didn't leave any notes or annotation in my file so over the phone they're claiming I never closed the account in January.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I will GLADLY pay $60 a month with Verizon or any ISP that isn't spectrum upon principle -- even though my complex pays for spectrum. That is how insanely terrible spectrum treats its customers.[[ENDHIGHLIGHT]] That was the last dollar you'll ever receive from me. Buyer beware read more

Do not go to the spectrum. They do not know what they're doing. People are untrained and are messing up your account. We went in to get our services changed. They apparently did, next thing you know we were getting overcharged for services we had supposedly canceled. [[HIGHLIGHT]]We called customer service and they told us they needed the store to verify; when we went in the store said there was nothing they could do and that there was no proof of what had occurred.[[ENDHIGHLIGHT]] Horrible service. Spectrum corporate needs to audit this store. read more

[[HIGHLIGHT]]Customer service is non existent at this store.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The only person that helped me is Ricardo, he was the only one that actually cared.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]If you need to visit this store, look for Ricardo or call customer service.[[ENDHIGHLIGHT]] read more

I switch to fiber and cut spectrum and they got all butt hurt and now their charging me 90 dollars for a reconnection fee. Why am I getting charge a reconnection when I cancelled there service talk about being petty I guess they want some form of payment for switching. read more

[[HIGHLIGHT]]An absolute rats nest.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Wait times are crazy.[[ENDHIGHLIGHT]] A bunch of low income people buying phones thry dont need with money they dont have. [[HIGHLIGHT]]Hours wait for cable or isp help because people are desperately trying to "qualify" for phone upgrades.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]An absolute germ incubator.[[ENDHIGHLIGHT]] *** AVOID AVOID AVOID *** read more

Giovanni , carlos and ricardo are very efficient and quick. Ofcourse its busy but its worth the wait . [[HIGHLIGHT]]Just sit enjoy the wifi and AC while you wait[[ENDHIGHLIGHT]] . I dont know why there are so many bad reviews when the service and location are very clean and efficent . read more

[[HIGHLIGHT]]I came ready for a fight...but I met Sandra and she calmed me down and took her time and patiently sorted out my problem.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I left with a smile on my face.[[ENDHIGHLIGHT]] If I ever have to come back for any reason I'm requesting "Sandra" read more

El Internet tiene mucha interrupción, hoy llevamos más de 10 horas sin servicios, y esto pasa muy seguido y en dias importantes, no lo recomiendo, mejor busquen otras compañías. read more

Please don't accept any equipment on a trial basis. I made the dreadful mistake of accepting a Zumo box for free on a 6 month trial basis. I immediately within the first month discovered it was useless. Did not provide ANY good channels and was already using Philo for access to my favorite cable channels for a fraction of the cost. $25 for all my favorites LMN and the original Lifetime etc. And no good channels with Zumo!? So I tried to return it way before the trial was over to avoid the $5.00 charge per month. I know it's cheap, but so is the Zumo service. [[HIGHLIGHT]]And I was given the run around by the 800# customer service reps. To take it back to my local store.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I went to store and three employees just sitting around doing nothing... told me they could not accept the Zumo equipment and for me to call the 800# again!?[[ENDHIGHLIGHT]] The Zumo sat in my hot car for months! And now they have started to charge the $5 and I never used it. [[HIGHLIGHT]]I called the 800# again and was sent a box with a label to return it at Fed Ex, with no instructions how to get Fed ex to pick it up.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I am not driving... so I called again and finally was given the Fed Ex ph number to call and arrange a pick up.[[ENDHIGHLIGHT]] Omg! And to call them back Spectrum, so that once they process my return I will receive credit for the $5 bucks. Was it worth it? No, and NEVER AGAIN. Trials always have a catch to them, and this was horrendous. So darn stressful too. Makes Spectrum look so inefficient and down right out of touch with current technology. I would give them -0 rating if possible. read more

[[HIGHLIGHT]]Waited 1hr just to return my modem.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Meanwhile the store manager kept attending to people who were the last ones to check-in.[[ENDHIGHLIGHT]] read more

Walked into this s-hole of a business because it was close to work. As I entered, nobody greeted me and there was no system to inform me if there's a queue for service. I looked over to my left and saw a lazy employee slouched over his work station snoring as he slept his way through his work day....it was only 2pm. When I finally do get seen, the service was awful and they did not cater to my needs. They basically had a "take it or leave it" attitude. I decided to go somewhere else with my business. Avoid this place at all costs. They have in-house security for a reason. read more

Spectrum - Lazy employee literally sleeping on the job.... - Television Service Providers Near Me - Lynwood, California

34 People In Line Waiting To Be Helped, Only One Person Behind The Desk. Took Over An Hour To Be Helped For A IF 5min Issue I Had. Could Use Better Management To Make Sure Coverage Is Had Appropriately. read more

This spectrum store is horrible, I went last night to swap out my old internet and the customer service was horrible it seemed like the guys working there didn't care about there jobs or helping the people who pay for these guys to work there. I'm an authorized user on my dads account but on there side of the account it wasn't showing that but in my side it was and [[HIGHLIGHT]]they were just like nope I'm sorry can't do anything about it, the gentleman didn't ask can I see your phone or let me get my manager to help us out with this situation.[[ENDHIGHLIGHT]] Seems like they don't want to be there read more

It's expensive and a hassle to get to the store.Only one team member was helpful. The ladies were rude and not helpful.

Went to the nearest spectrum location as instructed to return routers and modems. A girl behind the counter at first claimed to be working on something, even though she was not assisting anyone. I told her I had two routers and modems that I am dropping off, and she told me to box them and ship via usps. She said all this without looking up my account and then told me I would still get charged for them. No acknowledgment of my presence or the time and gas I spent to get there. Just rude. Would not recommend this store read more

As I sit here inside of Spectrum eagerly waiting my turn a couple walks in one of the representatives starts talking to them then in front of everyone takes them, on the norm I would not care but when it's busy you are suppose to go in order especially since the other customer service are helping other customers. FYI today was really busy and some of the customers were complaining that they have been here for 45 mins. I waited for 35 mins while she laughed and giggled with her friends. Very unprofessional. Do better spectrum read more

Si alguien lee este comentario, no contraten spectrum es el peor servicio del mundo, te agregas servicios que nunca solitaste, llamas para cancelarlos y te dicen que lo hacen, pero en realidad te cobran lo que ellos quieren! Al final de todo, solo te dicen que los disculpes, pero nadie se hace responsable del qué pasa, por Favor no contraten spectrum! Son terribles read more

Horrible service and no regard for customers time. Geo Sanchez is an incompetent manager and canta answer simple questions that a person in his position should be able to answer. And Liliana was equally as rude and unhelpful read more

Let me tell you....after being on the phone with spectrum from 11:30am-5:30pm (no joke), I gave up being transferred again, hung up and GPS'd the nearest spectrum store location and cried to Sandra about my frustration on how crappy my phone experience was...she then had Mayra work her magic that literally no one could and I swear a huuuuuuuuuge relief off my chest. They stayed after hours to help me...I'm really grateful because through this whole COVID-19 ordeal, I'm sure they were ready to leave. Thank you so much Sandra and Mayra. *sending air hugs* read more

Spectrum - Television Service Providers Near Me - Lynwood, California

I would like to lethou know that Ronald was very very helpful patient and did a very good job in helping my situation i was very impressed with his work ethics very good worker read more

Do not be suckered in by their promotional deals. The service is horrible. I ordered a new iPhone and all Spectrum needed to do is switch my number from my old phone over to my new iPhone. Instead they added on another line and phone number, cut off my phone and now I cannot make any calls out. When I tried to reach them on online chat they told me no agent was available to help. This company hires people that are absolutely not trained. Just say NO to Spectrum! read more

This company is a rip off they add services that you didn't request and once your bill comes in and you call to dispute the charges they place you on hold for and hour or more. I'm having the hardest time trying to cancel this service!!! read more

Spectrum - So far it's been an hour and going.. so annoying. - Television Service Providers Near Me - Lynwood, California

Worst customer service ever. First off they only take payments through one machine and the line is ridiculous. Then they have the worst customer service.Elena was giving me a nasty attitude claiming that we are not supposed to return equipment to the store. She said it's only by UPS. But the spectrum box clearly says tabs back to any spectrum store. read more

Spectrum - Elena the older women with a golf bracelet did not have to give me a bad attitude over my return to the store. - Television Service Providers Near Me - Lynwood, California

I called Spectrum because our cable box was acting up. Tech support told me to come to this location to switch boxes. It's Saturday, 5/30. He tells me they close at 6pm and those are the hours this location advertises online. These are also the hours listed on the door. I arrive around 5:45pm and they're closed and the store is empty. Several customers are walking around trying to figure out what's going on. Check your security cameras for proof. I'm still on hold with Spectrum for help. It's now after 6pm. That's how long I've been on hold for assistance. For what I'm paying, this low quality of customer service is ridiculous. Don't come here if you need help. Better yet, don't use spectrum at all. read more

Spectrum - Television Service Providers Near Me - Lynwood, California

This is the worst spectrum store there is. There is no organization when it comes to helping customers. They have customers register on a tablet to keep track, but the employees call who ever they want and skip others. Terrible customer service. read more

this is the worst company they over charge u [[HIGHLIGHT]]never answer there phone in there retention department[[ENDHIGHLIGHT]] [[HIGHLIGHT]]it's so very sad im a senior citizen there is no help for me[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I have been on hold for 2 hours spoke with one person who could not help me[[ENDHIGHLIGHT]] this is so unfair and criminal to charge us and never help us read more

Worst spectrum store I've been too. I've been here a couple times and this location always seems to have 2 employees working . Minimum wait time at this location is about 45 minutes. I rather drive to the Spectrum in Bellflower. Avoid this location read more

I want to start off by saying that from the start they greet with a smile, but nothing compares to the service that Braulio offers. Braulio exceeded any expectations I had regarding customer service, he went above and beyond to fufill my needs as client. He was very patient, friendly, curtious, and respectful. My case in spectrum was a difficult one and he would just look up with a smile and say, "dont worry I will be able to fix it." I left spectrum with a smile on my face very satisfied as a client. Braulio is an outstanding employee. Thank you Braulio thank you very much. read more

They are extremely slow there are many many people in line here and the same 2 employees talking to the same customers for over an hour a lady even yelled and complained to employees and still wasn't helped read more

Sandra is so awesome she followed up It's like you expect and want this type of customer service but do not always get however Sandra went above and beyond Thank you Sandra read more

This store is ridiculous!!! They have three people working with the customers and three other men standing on the other side just looking at computers ignoring customers. When I asked why they couldn't help customers the supervisor' told me they were managers. SO WHAT. They don't know how to work customer service?? Makes no sense for them to be on the floor if they aren't helping anyone. It makes people like me wonder if this is why the bill keeps going up. We have to pay for managers to stand around. Giovanni was the best !! If the managers were like him maybe I would feel better about my experience. read more