My husband and I had an exceptional experience at ATT yesterday because of Denzel W. He was very…read moreknowledgeable, friendly, polite, and respectful. He patiently answered all of our questions and we ended up buying 2 new phones (iPhone Air)--not because he pressured us but because we needed them and he walked us through the type that would best suit our needs. Denzel is the best customer service we've had after being ATT customers for the past 20 years. If you need assistance, definitely ask for Denzel!

Great service from Shanelle, sorry not sure how her name is spelled,…read morebut she is fantastic! Very easy to work with and extremely knowledgeable. I was able to get all of my requests cared for in a timely manner. Thank you, Abbie

I had my daughters iPhone battery replaced within a day. A few weeks later had to bring my…read moredaughter's iPad for a battery issue. The guy was friendly and fixed within a couple days. I was skeptical of these repair places because you never know if someone's trying to upsell parts to make money. I got one price and no changes. Would recommend!

Omg he was so helpful I had just received a birthday…read morepresent, a very nice watch, but it was too large. I was asked by my boyfriend to wait and he'd fix it this weekend. So of course I removed a few links myself and in the process lost a pin. This pin completely disappeared into thin air! I pulled pins out of a couple other watches desperately trying to get this put back together. I gave up and decided this is it something I should not have messed with, but now it was too late and I needed to get this fixed. I didn't wanna go to the mall and deal with that so I just came to this location and gave it a shot. The shop guy (didn't catch name) fixed it and it's on my wrist right now and he was extremely helpful and the price was unbeatable. Thank o

Jamar was great. I was asked if I could be helped as soon as I walked in the door. No wait time and…read moreit took less than 10 minutes. I had the easiest and most pleasant visit at this T-mobile location. They had me in and out of there in a jiffy. I was only getting my screen protector replaced. I will remember this location for future purchases and inquires. I just happened to be in the neighborhood.

Robert W. Took the time to figure out what the problem was with my phone. I had already talked to…read moreT-Mobile technician online and they were not able to fix it, but they did try hard. As a traveler from out of state, I had no internet or cellular data. I thought I might need a new phone. Robert was professional & Knowledgeable . I highly recommend T-Mobile overall and definitely recommend mobile phone expert: Robert W.!

Had a wonderful experience here. The back of my phone had cracked, and Kevin attempted to fix it,…read morebut was very honest and letting me know that when he fixed it, something went wrong in the phone no longer works. He then worked with me to get me a replacement phone as soon as possible at a reasonable price. Very honest and trustworthy young man.

The HDMI port on my son's PS5 was going in and out then completely stopped working, which I…read morewitnessed. That same evening, my son took the console here to get the port replaced after getting a quote over the phone. The next day, they called to say 6 pads on the motherboard were missing so it would be $100 more to repair and take another week. It seems more likely for 6 pads to come off during a repair attempt and not while playing a game, but they claimed it was like that when they opened it. Feel free to Google how this usually happens, especially with not one, but six pads.

I've been to this location many times and have never felt like a number. Everyone has been very…read moreknowledgeable. The faces of those helping me were different each time, so it's likely not a customer service fluke. Like most franchised Verizon stores, there is a good selection of the latest and greatest phones and accessories. Save yourself some time by going to the verizonwireless.com website to determine which wireless plan may work best for you. Honestly, it's nice just to be able to walk into the store, tell the person what you're looking for, and having them tell you the best plan for your needs.

Great service friendly fast service very informative this guys awesome please please people if you…read moreneed your cell phone repair come to all phone repair

Screen replaced on my iPhone 7 in 30 minutes for $95 with one year warranty. Everything working…read moregreat! Definitely recommend if you have a shattered screen

I have mixed feelings about getting services or buying new equipment through Verizon in store it…read moreseems like with promotions they have are sometimes misleading due to our experience of what is actually offered as a Verizon customer. where yesterday we were told that by employee in the store that we were able to do a one for one trade meaning the phone would be covered and of course any fees that applied will reflect that. But today that was not the case unfortunately we end up only getting a credit instead of getting even trade in to applied to the new phone. But after we got the salesperson to understand what we was told. he did clarify that the deals to change from time to time very understanding and that we only had basic plan and that didn't applied to the offer that was present.

We had a great experience with the associate Tevon, he made it very easy to understand and is easy…read moreto talk to. Would go again.

Fixed my phone witching 30 minutes last minute for a great price. Customer service was great. 10/10…read morewould recommend.

Update to the update. I explained my previous concern and the staff were awesome and fixed the…read moreissue. I believe the true mark of quality customer service lies in trouble shooting unanticipated issues and the quality of service provided when things don't go to plan. The staff were very communicative and happy to help. This will definitely be my go to shop for any future services needed pertaining to repairs.

Rude staff Way too expensive and they are not willing to…read morehelp you with what you need, they will overprice everything

Oh yeah man I got excellent service from Jay today. He looked at my phone on which the screen was…read moredead and in a few minutes he took care of it. I truly appreciate the timeliness with which he took care of the problem. Highly recommend this store!

Great customer service. Staff was friendly, professional, and helpful. The process was smooth and…read moreeverything was handled quickly

WARNING TO ALL CUSTOMERS…read more TLDR: DO NOT believe the initial quote provided by this shop before their diagnosis and DO NOT let the staff intimidate you into paying more than what was initially agreed. LOOK ELSEWHERE or be prepared to DOCUMENT YOUR INTERACTIONS for a more truthful and respectful experience. The following is a summary of our experience to help ensure this does not happen to future customers. Context: An initial quote range of $180-300 for a MacBook screen repair was recieved from staff member Jacob, along with assurances that it would cost no more than that range. An $89 diagnostic fee was charged (they did not inform that this fee was nonrefundable, only that it would go toward the repair cost should the service be accepted) Days later a follow up phone call was made to the shop to confirm the final quote. A new and increased quote of $400 was provided by "Mo", the woman who answered the phone. When asked if a refund of the diagnostic fee could be arranged, Mo stated that the fee was nonrefundable, and did not seem to care when informed that we were never made aware that the fee was nonrefundable. She simply said "sorry". After stating the details of the intial visit to the shop, including the previously agreed upon quote range which was much less than the new quote, a staff member that goes by "Zombie" took over the phone call to emphasize that Jacob "tells everyone the diagnostic fee is non refundable" but an email address can be contacted for disputes. It's worth noting that Zombie's tone on the call was not polite and he seemed annoyed about the interaction. Zombie also stated that they would "check the security cameras to see if Jacob failed to mention the fee was non refundable", and text a man by the name of "Dennys" about the situation. It was not until after an email was sent regarding the refund, and a second phone call was made to the shop (answered by Zombie) to confirm the names of the staff members from the first phone call, that a refund was offered. At this point, Zombie's tone had completely changed to what it should have been from the beginning, empathetic and polite. To his credit, he even apologized. The favorable outcome of this interaction does not negate the negative experience endured, or change the fact that the actions of the staff were unacceptable. Unacceptable actions: - Inaccurate initial quote - Failure to inform that the diagnostic fee was nonrefundable - Failure to honor initial quote range - Rude demeanor of staff when concerns were voiced by customer While the value of $89 varies person to person, how a business treats its customers is what truly matters. Ultimately, what could have been a very positive customer experience was soured by the acts of the staff members regarding our concerns. As someone who has worked in customer service for 15 years at various management levels, here is a script for your staff that may prove helpful, as it seems the current staff has not been adequately trained, or simply fails to execute the training recieved: For customer concerns/disputes regarding conversations that happened in the shop that may need to be verified through camera footage: Staff member: "I understand your concern and I thank you for bringing this to our attention. Let's see how we can resolve this for you. Can you please share the details of the conversation?" (Once details are recieved): "Great, thank you for providing those details. Before a determination can be made, we will review what information we can on our end and get back to you regarding a resolution. What is the best way to reach you?" With the correct tone and attitude, the above script can go a long way in preventing my experience from happening to others. Cheers