I have mixed feelings about getting services or buying new equipment through Verizon in store it…read moreseems like with promotions they have are sometimes misleading due to our experience of what is actually offered as a Verizon customer. where yesterday we were told that by employee in the store that we were able to do a one for one trade meaning the phone would be covered and of course any fees that applied will reflect that. But today that was not the case unfortunately we end up only getting a credit instead of getting even trade in to applied to the new phone. But after we got the salesperson to understand what we was told. he did clarify that the deals to change from time to time very understanding and that we only had basic plan and that didn't applied to the offer that was present.

We had a great experience with the associate Tevon, he made it very easy to understand and is easy…read moreto talk to. Would go again.

We switched in February was told that our home internet would be $20 with autopay because of the…read moreplan we chose. That hasn't happened yet customer service is an absolute joke said I'd have to go back to the store where they told me that it'd be discounted even though the app and website says it's a legitimate thing. The associate that helped us was a little touchy freely and I didn't like that and she added two lines that I didn't ask for. I was able to cancel them but I had to pay for them until the end of the billing period. Unlike Verizon they lock the phone to their network which is a crock of crap. I'm ready for the term to be over I don't like my phone being locked.

Transferred my line over from another carrier! After a week and the number hasn't transferred, went…read morein the store and was told to call customer service because they couldn't help me! Absolutely regret making the switch!!

ive been going back and forth between verizon customer service and tech help for multiple days and…read moreive had to go into the store to get help after online customer service couldn't come up with a clear solution. Thank you ashlee and katelynn for your help!

This store is filled up by unhelpful staff. They sure do take up a lot of space and they are not…read morehelpful. I felt like I was employed by the staff there I did not get answers to my questions and I was told to come up with solutions. I came to the corporate location for help and I was talked to like I was stupid and like I worked there and had done something wrong. No help. Will probably cancel Verizon services after today's visit. Totally terrible service.

Severely understaffed. We came in to cancel an account for a deceased family member, and it took…read morethe better part of an hour for the customer reps to get to us. It very much felt like they only cared about the customers that were there to OPEN accounts, and could not care less about those there to CLOSE.

I was promised 3 months free for switching to Verizon. LIES!!! I've gotten 2 bills since then…read more Since I want to cancel service, no one wants to uphold their end of the deal and assist me in making things right.

Exchanged our iPhone 12d for new iPhone 16s! Corey was so very helpful and he made the whole…read moreexperience go very smoothly. It did help that I had our Verizon wireless bill with us. We had no cost for the new phones and will be paying less per month. One of the managers, Kathy stopped over to thank us for staying with Verizon! I highly recommend the Verizon store at Hilltop across from No Frills Grill for any iPhone needs! They are very helpful and friendly.

Horrible customer service! Went in to verify my military discount, 5 employees standing around, NO…read morecustomers. No smiles, positive greetings. I asked to verify my discount, the guy took my ID, sent me a text message, after a bit the website didn't work so he came back and said, well I can take a picture of it. Went to the desk, we were sitting there waiting (all employees still just talking) I received a text message that it was approved, then had to ask the guy if there was anything else and he said no....All 5 employees need customer service and basic business etiquette training......we got there at 4:45, they don't close until 6 so it's not like we were holding them up from leaving for the day...smh... Next day Update: I received a confirmation letter from Verizon and my military discount was not even applied to MY phone number.....so back to a DIFFERENT Verizon store....

Ive tried to cancel for three months and told me I couldn't cancel services until I paid my bill…read more So they want fo keep charging me for service im not happy with. My bill will not be paid until my services are canceled. They lied about how much my bill will be. ​

Customer service jacked my account up. I went to the Verizon store and I was greeted by Thai. She…read moresat down next to me and went over all the messages with customer service, she was incredibly nice. She told me to bring everything into the store as soon as it arrived. When I went back in I was greeted by the store manager who was also extremely nice. I found out the original girl that greeted me was new and I would've never known, so fantastic training. Unfortunately, I didn't get the name of the 3rd girl who stayed to finish getting my account straightened out, but again extremely nice. I walked in feeling very uncertain, but I left completely reassured. If you have a bad encounter with anyone in this store, it's highly likely that you walked in with a bad attitude, and you left with a bad attitude.

Brand new place! When other Verizon stores are busy you might be able to skip the line by coming…read morehere, at least until everyone else catches on. This whole complex is a great addition to the Norfolk Premium Outlets area, growing quickly. Check-in kiosks are at the front door. An associate then calls you to a desk at the back. I like this setup better than the counter-style service at older stores. The associates were friendly and helpful when I was there. If you have to wait (I didn't) they have a "genius bar" like counter where you can sit or a wall of new phones you can oogle. Like I said, brand new so everything is super clean and functional. Although I would have appreciated a couch or a softer place to sit. Parking isn't really an issue although there's a popular pizza place next door. However getting in and out of the lot can sometimes be a pain. I suggest avoiding the packed driveway by Chik-Fil-A and going a little farther to the easy, empty driveway at the Burger IM end of the lot (farther from the stoplight).

Alec is AWESOME!!! I have never been into a phone store where they don't try and haggle you into…read morespending more money than you need to. He was very straight to the point and offered me the best deals to save the most money. He was more than helpful! He was also VERY fast with setting up my new phone, I was in and out. Thank you so much Alec, I will only go to this verizon from here on out!!

Originally I tried to order service and a new phone on line. It was a disaster and the order ended…read moreup being cancelled. My experience at the Fairfield store was totally different. The sales associate, Brandon, was very knowledgable, patient, and helpful. He listened to my preferences and took extra steps to get me the best deal. He gave me his number and invited me to contact him if I had any issues with the phone or my bill. I highly recommend this associate and the Fairfield store.

We made a mistake and looked into plans and phones. They do provide a service and can do many…read morethings Verizon can- But not at the same prices/fees. Read the contract carefully! Please make sure you understand the store is not a Verizon owned store. They are a retailer allowed to sell Verizon products. The signage indicates Verizon. One small sign in rear of store tells customers the truth. Cell phone retailers no longer have to notate they are not a corporate store. Because of this, many customers arrive, believing they are in a Verizon corporate store.

These people are awesome! I used to get my devices from them before I started buying directly from…read morethe Apple Store. But the store helps me get the best Verizon plan regarding of where I purchase my phone. Jeff, who no longer is based at this location, is amazing. He has really been good to help my friends, family & our former business by determining the best plan for their needs. I had been holding onto a grandfathered plan for many years & thought it could get no better. He found a plan for Seniors who purchased phones on their own that was better, even including cellular for my iPad & Apple Watch. Recently I bought a new iPad on line through the Apple Store. I knew how to set it up. The only task I had never performed was removing the SIM Card from my old iPad & inserting it into the new. Since the SIM Card lays, rather than snaps into the tray, it was hard to keep it in the tray & get it to snap in. I got in my car & immediately went to this Verizon Store. One of the employees immediately snapped it in for me. They are really nice and helpful. The store is a standalone across Independence Boulevard from Haygood Shopping Center. There is ample parking & a curb cut on Independence so you can turn in coming from the north. No U turn required. The store is spacious, clean and is adequately staffed. I highly recommend it. But if one can determine what store Jeff now works at Remember......He's the best!!!

Customer service was epically lacking. What should have been a super simple visit to turn in fios…read moreequipment turned into a comedy of excuses for not being able to log into their own system. I was redirected to a store five miles away. Bizarre. Can't say that store inspired confidence to capture my repeat business for much of anything. Seems like a training and management problem. (Follow up: And sending a standard bot response from customer service on Yelp doesn't help, it's called just going through the motions, Verizon. )