i knew from being in the cellular industry for 27 years myself that I was that pain in the butt customer nobody really deserves. Manny listened attentively to my situation and then exceeded every one of my expectations. If I had a few more like him in my stores years ago I probably would still be in the industry. Go in and see him for yourself. And no we are not related. The man is top notch. I have no reason to embellish my story !! read more

First time I walked in. Very inappropriate comment made about praying for me by sales. Then we were deceived on upgrading plans to take phones with cracked screens. Third interaction I was refused help to navigate making a claim in a cracked screen. Flat out told me no he wasn't going to call assurant when it was done for a family member two days prior. Culture is unprofessional. read more

With my contract coming up for renewal I decided to shop and compare. Verizon has been good for years, but the cost has also creeped up with a necessary unlimited plan. I only had one other carrier in mind to compare and that was T Mobil. I've heard strong word of mouth and this was from family members I trusted. I did a search and found they are everywhere, but the Town Center location was convenient and had sweet reviews. The store is located in the Town Center Crossing off Virginia Beach Blvd. Access is from EB on the boulevard, or South on Independence. Parking depending on the time may, or may not be challenging. I had no issue and parked on the side. The building has a few shared businesses. Unfortunately the lot had some debris. When entering the store I found it to be bright, clean and organized. If you like pink you will feel at home. A rep named Samuel immediately assisted me. I explained that my contract was entering its conclusion with Verizon and I was comparing monthly bills. I also advised him that I needed a new phone for a Christmas present. Samuel went right to work crunching numbers and looking over current promotions to get the best possible deal. It was amazing how fast he put everything together to provide my cost. Keep in mind there is no contract with T-Mobil and often it's a better deal on overall charges as I found out. I also was reminded that T-Mobil is a German company with fantastic international coverage. What concerned me was coverage, but I found that it's no longer as limited as it once was. As a matter of fact they have excellent coverage in most of Virginia. Unfortunately there were limitations in Southern OBX which we frequently stay in the Summer. Also new to me is the merger last Spring with Sprint that has not been rolled out. Armed with all my information and even Samuel's text number I was prepared to continue crunching numbers for the best overall deal that would suit our family. There is a lot to consider for a family plan, so a quick decision was not going to occur. Samuel even followed up with me on multiple occasions to answer questions and provide new promo information. Thank you to T-Mobil and Samuel who made the process easy. The customer service was outstanding and I would recommend both Samuel and this Town Center location. read more

T-Mobile - Mobile Phones Near Me - Virginia Beach, Virginia

Went today to get a new line for my daughter as well as upgrade my husbands phone and also mine. Brian Le was our sales rep and he was by far the best! He was extremely attentive and very knowledgeable. He answered all of our questions and was super efficient. He even allowed my son to watch Disney on his phone while we were waiting for our stuff to transfer over to the new phones. Talk about great customer service! This location gets rather busy and he was able to be fully attentive to us and still help answer the phone without missing a beat. I would highly recommend coming to this location and getting Brian to help you out. I will continue to visit this location, as it is close to home and provides an easy and great transaction. read more

I have been a Sprint customer since 2008 and I just recently upgraded my iPhone 11 to the 13. I have upgraded iPhones quite a few times before and usually the process online is pretty seamless. This time, it was not. This was my first upgrade since the Sprint/T-Mobile merger. My iPhone 13 was apparently missing a new SIM card and I tried using the Sprint chat online for assistance but they weren't really much help. I talked to 3 different reps and none of them were able to resolve my issue. I decided to head to the T-Mobile store the following day to help me because I wasn't able to make calls or text unless I was on wifi! Ughhhh... Coming to this T-Mobile location was such a great decision. I was so happy that Scott was able to help me with getting my iPhone 13 working and was able to take my iPhone 11 to get to UPS. He solved my issue within minutes and I also purchased a new phone case for my phone because walking around with a naked iPhone is no good lol I am very happy that I decided to visit this location. read more

Marcel had a horrible attitude he was very negative very rude would find no way to help me as a 15 year member of T-Mobile. I was embarrassed in the store to be looking at him don't recommend anybody go to that store and deal with Marcel if you do run in hide....SDE read more

Charged a $100 connection fee that wasn't talked about or approved. We discussed a price and agreed on a price and every month, it's more then what's it supposed to be. Every month I have to call and go in circles to try and get it fixed. Every month it's a different rep and a different story. read more

We have had an ongoing issue with billing for services that we were not receiving. My son the account holder, is in the military and unable to get it canceled, until I saw him in person 6 months later. We have had the worst time with the customer service line. Felicia at store 4SGB was a saving grace! She helped us with the customer service line from the store. When we started getting pushback she took over and got our account notated as what needs to be done when we call back to handle the reimbursement. We are so thankful for her support and amazing customer care! read more

Thanks to the young lady that helped me with my phone new set up. I am going to massacre her spelling but I think it was Yeltsin. Sky and his whole team were super professional. I went in there changing from Verizon after buying a phone on T-Mobile online and changing from Apple to Samsung. They were patient and kind and this old lady super appreciated it. Thank you again! Enjoying my new phone. read more

Waited 30 minutes behind people who were buying full fledged plans when I just wanted to buy a single phone case. Would give 0 stars if possible read more

T-Mobile - Mobile Phones Near Me - Virginia Beach, Virginia

August 18, 2021 A wonderful place! We chose this store, which was the closest to the Best Western where we were staying on our visit to the area. This store was clean and the staff was very helpful, plus the cool air in the building was a welcomed relief to the heatwave going on outside. We entered and sat down. While working with some customers, Mr. Scott Clark, acknowledged we were there, and he got our last name to add us to the wait list. Shortly thereafter Ms. Yelsin Carpenter called us. She was very pleasant and had a warm smile. Her energy was so positive and vibrant.. She gave us guidance on the best option concerning my mobile phone, that was barely working. We left the store to contact the insurance company to get my replacement. I had a 7 Edge, which I loved and wanted again. I love the Samsung Galaxy brand. We sat in the car, outside of the store. After about 15 minutes we entered the store again, Yelsin was busy with another customer, so a young fellow named Xaven Miller took care of us. He was the warmest and and most friendliest young man that I've come across in awhile. My son convinced me to get a new phone, that I was not in the market for. I think these new phones are far to expensive. The best part is my son blessed and gifted the phone to me even when I suggested to get me a used, refurbished or old model phone. Anywho, my phone was so inoperable that Xaven couldn't transfer stuff from it to my new phone. He was very patient and showed no signs of frustration with my awful old phone, that continously cut off and took forever to restart. I would definitely return to this place the next time I am in town and in need of service. They provided awesome customer service. read more

T-Mobile - The phone my son blessed me with. - Mobile Phones Near Me - Virginia Beach, Virginia

Waited 30 minutes behind people who were buying full fledged plans, when I just wanted to buy a single phone case, just like I was a big boy. Would give 10 stars if possible read more

I have been a Tmobile customer for 2 years and can honestly say that no matter what store I go to I always get the best service! Even though the store was pretty busy for a Sunday afternoon I got acknowledged right away. I had several questions on the laptop stick and the manager didn't push me into the sale but gave me all the information I needed to make a decision. I am a Tmobile customer! read more

T-Mobile - Tmobile - Mobile Phones Near Me - Virginia Beach, Virginia

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Justin S and JJ were the Best! They were professional, pleasant, knowledgeable, not pushy, and made the experience the best it could be. They answered all my questions and eased my Anxiety of switching carriers. I was with Verizon for 20 plus years. I went to two other stores before coming to the Independence location. And thanks to them I had a completely different experience. These two gentlemen need a promotion and should be the ones teaching your other employees customer service. I feel good about switching to T-Mobile thanks to them. read more

Finally got myself into a store instead of calling and figuring out my issues online. A friend told me she has unlimited data for only $20/month unlike my 6gb for $10 that I'm paying. Went in to see what that was about and they easily ungraded me. I waited about 15 minutes to be seen since there were only so many staff members. I was going to upgrade to the new iPhone but they didn't have it in stock which is probably a good thing since I have now decided against it. Someone's child was crawling under tables and asking customers questions so that was a bit annoying but that was the parents fault... read more

My mom and I went in today to upgrade our phones. Samuel was such a big help! Not only did he answer all our questions and give 5 star service: He was very humorous as well as easy to talk to! Often times in Cellular stores staff can be very impersonal but our experience with Samuel was just the opposite. We are very happy with our new phones and the awesome service we received today. Way to go Samuel!!! ( We we're really digging the puff vest uniforms they had on too!!!) read more

Big thanks to Brian Le helping my family get a good upgrade and a reasonable plan. Helped us from beginning to end. Easy choice with out trying to over sell You anything. Would recommend for anyone to come see him. read more

Excellent customer service! Brian was extremely friendly, professional, helpful and especially patient with me throughout the process of adding another phone to my line. I spent over an hour on and off the phone with TMobile Customer Care attempting to release a phone number unsuccessfully. I ended up walking out of the store for 30 minutes until Customer Care finally released the number, and came back. Justin welcomed me immediately, and helped me while Brian dealt with another customer. Although Brian had other priorities, he and Justin both ensured I left the store taken care of. read more

I have to post about the other day I went to get a new phone. It was Sunday and I totally didn't realize they closed at six. Unfortunately I was the customer that came in ten minutes before closing. (I know I suck) but I have to say the employees all worked with me and sat and dealt with me and all my extreme requests and my freak out when all the stuff on my old phone didn't transfer. We worked with Scott first and he was so patient!! And we ended up getting all my stuff on my phone. Everyone was so nice and I feel so bad I made them all stay so late on a Sunday. Great experience other then me feeling so bad. read more

I got here aand I was ignored the whole time even though they saw me !!! Sucks for a simple stupid question!

This location is currently under construction so I went to the phoenix dr location where Amanda helped me, BEST customer service representative ever! I went in to upgrade from jump to jump on demand and then get an iPhone 6s. She was very nice and professional, knew the ins and outs of their services, she even called me a few days later to let me know she received the rose gold iPhone I wanted, and even helped me submit an installment plan reimbursement! She was extremely pleasant, even while their servers were experiencing some technical difficulties. I highly recommend if you have any questions or need assistance with your t mobile service to request Amanda. read more

Thank you for your remarkable swift assistance with my phone. Service was excellent and customer service was great.

i love TMobile!!!!! ive been a customer for 20 years never had a problem the service is absolutely tops the people who work at the Independence store are super smart and helpful. they go out of their way to help even with a small thing love that store! read more