Located inside they Lynnhaven mall in one of those annoying Kiosk. Yeah I say that because they are…read moreright in the middle of things and many of the vendors harass you. Well this one does not and is straight forward cell cases and repair. My daughter specifically needed an iPod 6 case. Not an easy task after the Apple store discontinued selling and Target had little selection. I should have probably checked Amazon but the little diva wanted one NOW! This store has been in there at least since the remodel, so up to a year. The Apple store referred us to them since they are not far from their door and they know that the chances are good they will have what we need. I was stunned to find no one manning the area. A vendor right beside us said that was unusual and he would be right back. After waiting up to 5 minutes someone did appear and was unapologetic which ticked me off. After discussing our needs he showed my daughter what they had. There was a decent selection which gets them a bump in my book. He even took them out to inspect closer and at the end she did purchase one. The prices are all higher than what you would probably find any where else, so if your in need last second go for it. However, I really don't recommend unless you have tried other places. They also do repairs if that is something that your looking for. Smooth checkout of our product. Really a 2.5, but will round up because my daughter was happy.

CELLAIRIS On September 15th 2018 at 18:08 I went into the…read moreCellairis in Lynnhaven Mall and had my phone's screen repaired. My phone was in working order with no scratches or blemishes. After receiving my new screen for my cell phone I realized that the screen was not OEM and purple wavy distortions but this did not seem to affect to the screen. I went on my merry way and not even a day later I when I was on my phone I literally watched the screen crack. I thought that this was strange so I called the store seeking some resolution. The Owner of the kiosk was very rude and explained how he could do nothing. He explained how they would cover anything not working but not cracks. After more conversation, he said that he would install a new screen free of charge (est. $50) if I bought a new screen (est. $230). I was not happy with this so I asked for a corporate number to which he only replied that he was the boss. I did find that there was a corporate number and filed a request with them on September 17th. I was informed that they would get back to my request in 24-48 hours. It actually took 3 days to respond but that wasn't a big deal, however, during this time my phone completely stopped working out of the blue. I notified Cierra, the person who was working on my request, about the new development. I mentioned to Cierra that my phone also had gauge marks on the phone from where metal tools were used to remove the screen (industry standard is to use plastic tools). She asked me to send the pictures in so I complied. Little did I know that these pictures were used to say that the gouge marks would not cause the screen damage or the phone not to work. Cierra closed my request and explained how the owner would only cover 15% of the installation and she cited how this is a store issue and not the company's issue. As of right now, the screen is cracked, there is something rattling around my phone, and the phone will no longer power up. Do not got to the one in Lynnhaven mall.

I've been to this location many times and have never felt like a number. Everyone has been very…read moreknowledgeable. The faces of those helping me were different each time, so it's likely not a customer service fluke. Like most franchised Verizon stores, there is a good selection of the latest and greatest phones and accessories. Save yourself some time by going to the verizonwireless.com website to determine which wireless plan may work best for you. Honestly, it's nice just to be able to walk into the store, tell the person what you're looking for, and having them tell you the best plan for your needs.

Great service, on time appointments, no waiting. Repair was made under warranty and achieved…read moreexcellent results.

I am writing to express my profound dissatisfaction and dismay regarding a recent service…read moreexperience and product issue concerning an iPad purchased from your company. This matter, which has now escalated to involve executive management, remains unresolved and reflects a concerning breach of trust. Despite being acquired as a brand-new device, significant operational issues began to manifest within six months of its purchase, a timeframe I find unacceptable for a new product. I subsequently brought the iPad to your store for assistance. During this visit, a store representative clearly acknowledged the device's faulty condition, leading me to believe the issue would be appropriately addressed--either through a repair or a replacement with a new unit. However, the situation took a disturbing turn upon collection. My husband, who retrieved the iPad, was presented with what was unmistakably the *exact same faulty unit* I had originally submitted. The unequivocal proof lay in the customized back cover of the iPad, which holds deeply personal and sentimental value as it commemorates my late mother. This deliberate return of a marked, defective item, under the guise of service or replacement, constitutes a severe misrepresentation and is emotionally distressing. *Also, JOSH, did not want to let the brown box go. *Adding to our concern, my husband reported a peculiar interaction with the employee, identified as Josh, during the pickup. According to my husband, Josh appeared unusually hesitant to release the device and maintained an uncomfortable stare, raising immediate suspicions about the integrity of the exchange. This incident is particularly galling given that I have already escalated this issue to senior levels, engaging with the CEO and an executive named Thomas, who was designated as my liaison to facilitate the provision of a new iPad. Despite these high-level assurances, the problem persists, and I am still without the functional, new device that I was promised and for which I paid. I demand an immediate and definitive resolution to this matter. I expect to receive a genuinely new, fully operational iPad as a direct replacement for the defective unit. The repeated failures to rectify this situation, coupled with the evident lack of transparency and the emotional impact of this deception, are entirely unacceptable. I anticipate your prompt and decisive action to rectify this egregious service failure. All I have been doing is putting out fires with "POOR CUSTOMER SERVICES", since moving to Virginia

My family switched wireless service from ATT to T-Mobile after 20+ years. While I was researching…read morewhat plans were available I had previously talked to sales rep Andre H. Andre put all of my concerns at ease. I never felt any pressure. So, naturally, when I was ready to transfer service I contacted Andre. He was super friendly and helpful to my entire family. During the activation, the Store Manager (Juan), stopped by to offer assistance, showing he's not the typical retail store manager who hides in the back office. It was definitely a team environment at this T-Mobile store. All of the employees are very professional. We will definitely recommend this service team to others.

Very inconsiderate employees. Told me to call customer service!!! Yet I been on hold for 40…read moreminutes!!

Had a wonderful experience here. The back of my phone had cracked, and Kevin attempted to fix it,…read morebut was very honest and letting me know that when he fixed it, something went wrong in the phone no longer works. He then worked with me to get me a replacement phone as soon as possible at a reasonable price. Very honest and trustworthy young man.

The HDMI port on my son's PS5 was going in and out then completely stopped working, which I…read morewitnessed. That same evening, my son took the console here to get the port replaced after getting a quote over the phone. The next day, they called to say 6 pads on the motherboard were missing so it would be $100 more to repair and take another week. It seems more likely for 6 pads to come off during a repair attempt and not while playing a game, but they claimed it was like that when they opened it. Feel free to Google how this usually happens, especially with not one, but six pads.

AT&T is the worst phone and Internet carrier on the planet. Their customer service is nonexistent…read more I was in the store the other day to solve a problem and they told me to call customer service why they sat there with their feet up on the table watching TV., stay as far as way as you can they will rip you off over and over and over and they have the worst people you can possibly hire to talk on the phone !

Unlike the lady salesperson near Pembroke, Mr. Davon was savvy and knew what was wrong with my…read morefriend's Android phone, which he bought brand new last year at another AT&T store. He explained that Android phones are susceptible to malware, but explained how to get rid of intruder apps causing the problem. His help was more effective than what AT&T Technical Support provided my friend on Friday night. Let's face it, cybersecurity issues are now impacting the cell phone industry, and AT&T and other providers should have more technical savvy sales personnel like Mr. Davon handy. I wish this guy the best in any career he takes in the future. He is customer-service oriented, which is hard to find these days.

Way better experience here than any Norfolk GameStop, I live in Norfolk but I would much rather…read moredrive out here. This is my prefer go to GameStop and I love the staff here, very knowledgeable and professional!!!!

Entertainment is a way to put it mildly??? With various selections of games for every kind of game…read moreconsole that you could have, the choices would seem easy. But when In doubt the associates here at game stop are very knowledgable about everything in the store. From new to used games so that your pockets won't feel it to much !!! Also accessories and toy figures are available. So have fun and skies the limit .......

BLUF: They can fix lots of electronic items well and at a value conscious price…read more As an indication of their service, the computer repair place I use recommended these guys with the comment, "If it can be fixed, they will. And its rare when they can't fix something in their swim lane." Replacing a battery in a Samsung Gear3 watch from 2018 that had become a brick isn't a typical phone repair. But in less than a week they'd ordered the part, replaced it, and did an op test to ensure it worked. And, it does still. Also, please please don't be the idiot consumer that avoids a place because English is a second language for some staff. Do you speak multiple languages? Do you have to endure xenophobic shunning? These guys are polite, trustworthy, and talented.

Put your iPhone in a water proof pouch at the beach, don't believe it will always be waterproof. My…read morewent underwater for a few seconds on vacation and then screen played dead. Got it to this shop for a screen replacement. Friendly staff and good communications. Luckily it was just a shorted out screen, iPhone wasn't flooded inside.

I do not recommend signing a contract with geek squad if you don't want to be a member for the rest…read moreof your life and beyond!! I've been trying for 2 months to get my 92 year old father out from under his contract. He's in memory care and barely knows how to turn on his TV!! I've my power of attorney several times and they just keep coming up with excuses as to why they can't cancel!! It's infuriating!!

Terrible service. Terrible installers. They kept not delivering a service we paid for. Kept…read moretelling their boss they called us and never got answers. That was a total lie. The store itself never has any problems reaching us. I would never recommend or use those unprofessional people ever.

I came in looking for a new laptop for school. Michael helped me find something suitable for my…read moreneeds that had the features I was looking for and would last. He informed me about, but did not pressure me into looking at computers or accessories and resources that were extra or out of my price range. Everyone was kind and open to answer questions honestly. A great experience overall.

My brother came a while ago asking for help on his computer and they had him sign up for the most…read moreexpensive membership for cheaper repairs and they couldn't even figure it out, he did it himself and found out it was the gpu. Payed for help but just wasted money.