This is my go to place for computer sales and service. The staff is always friendly and they are also very knowledgeable. The really know about computers and they are happy to help you make a great decision, whether you are buying a new machine or getting your computer repaired. You can trust them to help you! read more

Providence Computers - Outside signage - IT Services & Computer Repair Near Me - Chesapeake, Virginia

5 Stars!!! Amazing staff, Great prices, everything tech like PC parts, Raspberry Pi add-ons, and even custom PC builds at special request! I got an AMAZING deal for a PC with an Intel Core i7 16GB of RAM and a 128GB SSD all for only $100!!!! They even let me go to the back and look for some PC's! This is a MUST go for tech enthusiasts. read more

I've used this shop several times and service was always quick and at an appropriate price. I recommend them for all your computer needs. Fred Brox read more

We were doing some garage cleaning and organizing and discovered we have a lot of electronics needed for disposal. I didn't realize many do not accept electronics without charging a fee. Providence Computers do not! We had a large computer monitor that needed to be trashed and they didn't charge us like any other recycling business would have. They were super nice as well. They also repair just about anything electronic. I'll be making a mental note for the future to come here. read more

Providence Computers - IT Services & Computer Repair Near Me - Chesapeake, Virginia

I can't say enough good things about the 2 people I delt with yesterday. Both Jasmine and Randy gave exceptional service and were polite and friendly and very professional the entire time . This isn't the this first time I've encountered this at this place of business. They are professional, pleasant and helpful, often going above and beyond in their helpfulness. Thank you to both of these individuals for making my day!! read more

Great people and super helpful. They did everything we asked and very quickly. Any questions we had, they took care of us!

Don't go to these people. They are so feeble, they don't have the capabilities to repair any updated computers or laptops.

I am not computer savvy and I kill computers or sometimes just their parts and accessories. My mom directed me to Providence Computers after they had helped her and fixed her computer issue, and she directed me to them when my computer just stopped working. Like I said, I'm not computer savvy, but I know a thing or two about stuff and things. My friend who knows a few more things about computers built this computer for me and all of his computers work properly, but he purchased his personal computers from a bitg box store, and the others are work computers owned by his employer. He is computer savvy and if he was able to build me a computer, I'm pretty sure he might know what he's doing. Which is good, cuz I don't. Everything was working fine until it wasn't. I loaded my desktop in my car and went to Providence Computers. I lugged my computer into the store, disclosed that I'm computer retarded to the 2 employees and told them my computer went catatonic and asked if they could help me. EMILY and her coworker were very polite, professional and compassionate interacting with me; I'm sure they were able to see and understand frustration and anxiety I was carrying when I walked in their store; my anxiety was heightened and my adrenaline was pumping after almost having a head on collision with a Walmart customer that din't even try to stop at her stop sign where the WAWA Entrance/Exit, Walmart Parking lot entrance/exit and the road leading directly to the storefronts are. Her Expeditionsurion would have ruined my day and my car if I hit the brakes and stopped for her Royal Great Valueness. But these employees were kind and compassionate to me and the manic state Her Royal Great Valueness had put me in. Long story short (TOO LATE!!!), my keyboard kicked the bucket. They were able to set me up with a replacement, get me squared away and earn my future business and problems. My dad put together an Amazon Wishlist for me after showing me his new computer. I thought he was screwin' around when the only thing on his desk was a key board, mouse and moniter. We all know I'm computer stupid, but I'm not computer dumb. Apparently, the CPU/motherboard was mounted on the back of the monitor. I TOLD HIM I NEEDED THAT IN MY LIFE. He created the wishlist and I bought the CPU and casing attachment and would use my existing keyboard/mouse and monitor. Everything comes and I'm screwing everything together and everything's just going swimmingly until I unscrew and disconnect the monitor cable from the desktop and go install it into the new CPU. And it would not go because it didn't fit. My cable had the tightening pins you screw in to pretty much torque the connection receptcle down into on both ends, but one end had pins that telescoped in an out, and the other end's pins were fixed and the same length as the connecting receptcle; without the pins being able to telescope, the connecting receptcles would not meet, seat and connect. I jumped in the car to fight rush hour traffic and headed directly to Providence Computers. They have my trust, faith, business and problems. I recognized EMILY from my last visit, and I told her she had helped me before when my keyboard went catatonic. Not sure if she recognized me as I looked like I had been pushed down a flight of stairs, but as I began to reiterated my entire previous visit, she remembered my stupid ridiculous weird random keyboard death. After having to go back to my car for my phone to show her the picture I took of this new weird crazy stupid issue, she got me squared away and had me heading out the door, off to kill some computers in less than 5 minutes. EMILY is one of those Superhero's out there that doesn't wear a cape. Polite, professional, knowledgeable, kind and compassionate. Now I've been told I can be a bit long winded and ramble on like a mofo, but Emily respectfully listened to me and all info and details I gave and knew EXACTLY what the issue I was having was and what needed to be done to fix it. She prolly knew a good long time what the problem was before had finished saying everything I mentioned. THANK YOU EMILY, AND PROVIDENCE COMPUTER!!! This business has earned my trust with the excellent epic customer service they have given me and my family. Even if one of us might kill computers. Allegedly. THANK YOU!!! -Ian read more

Providence Computers - IT Services & Computer Repair Near Me - Chesapeake, Virginia

Lost my video card I was selling to them and then claimed the video card was dead I used that video card for 4 years in two different builds with no problem. They broke it and never returned it. Wanted me to come back a third time to pick it up. Terrible company read more

Providence Computers in Chesapeake was able to fix my laptop when it encountered a file error message. They cloned the hard drive, replaced it, fixed the file and now my laptop is working faster that it has in a while. I needed the laptop for my tax business and they were able to fix it in a day. Great service. read more

ProvidencecComputers was able to turn around a laptop with new DIMM installed in about 15 minutes. Good price and good support.

Last night had an issue where one of my dogs chewed up my power supply's for my monitor. Power supply was toast so i called Providence Computers up this morning and told them what i needed. Gentlemen on the phone said they typically don't carry stuff for monitors, more so laptops, but he insisted I bring the monitor in to try out their stock. When I stepped inside Mark, the one i was on the phone with, recognized me from the conversation we had about 1 hour prior. He was determined the get me right pretty much by trying many various adapters until Randy came out and tried helping out as well. I'm typically the type to order stuff online but will definitely come back. Thanks a lot Mark and Randy! read more

Providence Computers - My asus monitor and the toshiba power supply they had that worked - IT Services & Computer Repair Near Me - Chesapeake, Virginia

Great people! Called all over Hampton Roads looking forward a computer for a local disabled girl & they stepped up immediately to help her! Honest businesses are rare these days, but these folks' incredible kindness left me speechless. Thank you for making going to school easier for this young lady...you guys are top notch :) read more

Came to the store to buy a cable to connect my power supply to my graphics card. I knew exactly the cable I wanted and when I brought it to the counter to buy, one of the workers burst out from the back room and continued to chew me out for not knowing enough about computers. He claimed I would fry my computer, complained about having other costumers wanting to buy the same product, but was more than happy to suggest I buy a whole new power supply as an alternative. I drove down the road to another computer store, bought the EXACT SAME CABLE he refused to sell me and am now typing this review on my PERFECTLY FUNCTIONAL computer. I'm not upset that he made a mistake, I'm upset that their agenda is to lecture and belittle their costumers for disagreeing with them instead of working together to research possible solutions to the customer's needs. read more

Went in looking for some specialized equipment and found that they had more than I was looking for, at a price that there's no way anyone would have beaten them on. For anyone wondering, I went looking for a server cage, and got one with a few servers in it as well. Great deal. read more

Honest and knowledgeable computer repair business. I picked my computer and there was a scripture on my receipt. I really needed a reminder that day. Thank you for great service. I will be referring my family and friends. read more

HP desktop wouldn't wake up, on restart: no boot and loud cooling fan noise. Came in and dropped off the unit for 24hr service since I run my business from that computer. Within 2 hours, Josh called me and told me the problem, blown mother board. He then gave me a few options, I picked one, computer was ready by the end of the day, plugged it in at home and aside from being much faster, it was exactly like nothing ever happened. Plus he gave me a trade in on my HP and took the old hard drive out and set it up to automatically back up the solid state one in the new computer. Thanks so very much Josh, and thanks Mike for running a great company and offering such an important service for our community! Highly recommend. read more

DONT COME HERE ! They draw you in with a nice new clean store , visiting the area my computer had a simple issue . First off I can't recall his name , but the guy working that night his appearance was very sloppy and what was up with his hair ? Was he wearing a ridiculous wig or just don't care about appearance . Anyways , I showed him what was wrong ... It seemed to me , basically sounded confused . he couldn't give me a quote or estimate . Wait I'm suppose to hand over my computer ? No thank you . please stay away from this place , unless you wanna get ripped off . read more

Oh, Providence Computers is fantastic! I needed to replace my antique laptop, but couldn't afford a new one. So Mike showed me one of his refurbished computers. I liked the first one! He moved all my files to the new one. That saved me SO much time. I ran into some problems getting it set up at home to my printer. I received immediate help. I'm now typing this review on my wonderful refurbished HP, complete with all the bells and whistles for a perfect price. I highly recommend Providence Computers...I wouldn't go anywhere else! read more

Big mistake coming to this place, and Im regretting every minute of it. They put on a nice front, bible verses on the invoice, even initial communication is pleasant because they will give you an estimate of the work and how long it might take. I knew what was needed when I came to the store to get my computer fixed and they were supposed to do only that. When i had my computer returned to me i had more issues than i did before i brought it in. I took it back the next day and was told we did what we were supposed to do but ill be happy to take it back and see what else is wrong with it. Of course they would say that and hit me with another 130 dollar bill. I despise places like this, greedy and untrustworthy. I thought supporting a local business like this would do some good. That maybe i would get better service and not just a bunch of crooks breaking your stuff to get an extra buck. Stick to geek squad or any other business than this. I will be reporting them to the BBB to get this situation resolved. read more

I have used Providence Computers several times in the past four years as I am technically challenged when it comes to computers. The staff are always professional, courteous and provide excellent service. My recent experience was with Mike Karslake and he offered me some excellent advice. My hard drive had crashed and after determining how I use the thing and the age of my current pc, he recommended fixing it as a less expensive way to get the unit back up. He was able to recover all of my files from the crashed hard drive. Due to physical limitations, I always have them come to my house even though they always tell me it would be less expensive to bring in my unit. I would highly recommend them to any one having problems with their pcs and do so on a regular basis. read more

Took it in and they quickly and easily identified the issue with my custom rig. The base $69 charge isn't bad either, took them less than 24 hours to fix my issue, granted it was something simple that could have been fixed on my part had I not overlooked it. Great business, friendly people, highly recommend! read more

After writing this review, I heard back from them. After, speaking with the owner, they were nice enough to fix my computer and did repeatedly aplogize. I still had to make multiple trips down there, but eventually we got it fixed at their expense, however, the laptop experienced the same issue about 3 months later and is now a large paper weight. read more

Started to build my own personal gaming computer and searched every where for a local store that sold parts. After doing some research I couldn't find any place. Talked to a fellow Co-worker and he informed me of Providence Computers. He claimed that they had the parts I would need and at a great price if not equal to. So I went to Providence Computers for a Samsung 850 EVO 500gb because Best Buy nor hhGreg didn't have the items. The place had a steady flow of customers, handled one at a time. It was surely timely waiting for your turn but the time came after three other customers were taken cared of. I asked the clerk behind the desk if they price match at all, because after looking around waiting for my turn I noticed that they were a bit expensive. Not big deal! This is a local business - surely they will lower the price to accept a price match. Sadly, they didn't even try. The Samsung 850 EVO 500 GB is only $175 online, add shipping you are hitting around $180-$200. They selling it for $20+ Glanced at other products and all are being sold for around 20% more than items are sold online. Best Buy price matches, Newegg does, hhGreg does, pretty much every place but here I suppose. I gladly turned around and gave the money to Amazon who would gladly take my $180 and the product will be here in two days or less. Recommendation: If you need a part right away, go to Providence Computers, although you will be paying more for being impatient. Other than that, shop online on either Newegg, Amazon, and Best Buy who price matches to their competitors or for less. Thank you Providence Computers at losing a first time and possibly recurring customer with friends. read more

I took my music server in , because it was freezing up, and would not work, not sure exactly what was done other then, maybe going through all the basics, checking all the connections to make sure all memory was secure, and accessing the operating system theough windows, but they only charged me the check out time, and its been working great ever since. GREAT JOB... I currently have my lap top in there now , and taking my desk top in next. So far i really like dealing with the place . Nice people, nice atmosphere,very clean. I am a business owner/operator, and know how hard it is in the world today, so easy to be misjudged, when we shouldn't be judging at all. God bless this business, and the people working there. read more

I've had my laptops serviced by Providence Computers since they were at the old location across from the Farm Fresh. Always very satisfied with their repairs, and knowledge. This year I decided to retire my laptops and get a couple of towers built. I chose Providence Computers because I had been very happy with my past experiences....and I was very happy with the fact that I could actually go in and talk to someone about my needs. I explained what my computers were used for and they steered me to the right computers. Both computers were built and perform very nicely. Quite satisfied. An interesting thing to note......they did not try to steer me to higher priced computer assemblies.....they told me which computer levels would satisfy my needs.....so I got great performance at a great value. As far as prices go.....they are comparable to the big box stores. Software is pretty much a price match....some of the hardware is a little more......I did have one cable that they supplied that was a bit wonky......I called and talked to Joe......he said, "Just drop it by, we'll give you a new one". And he did......walked in and out. Great customer service....the kind that you don't get at a big box store. I'll be ordering two more computers this year.......and will buy them from Providence. Ken C Chesapeake, VA read more

I went here based on the reviews in Yelp. Please do not make the same mistake. If you are computer challenged DO NOT GO HERE.. They are extremely arrogant if you are not familiar with computer jargon. After I paid for express service and $150 labor my was not repair and they added software without my approval. BEWARE!!! read more

I have been working with Providence Computers over 10 years (15?) and the customer service and expertise keeps me comin' back! Friday, June 19th, I moved my company. Saturday afternoon I was still unable to log onto the internet. I called Mike Karslake, the owner, and he came out at 6:00 that evening (Father's Day weekend) and got me online! Thumbs up! Five stars! Carol Butler Pembroke Title Norfolk, VA read more

I have been building my own computers since 2007 and I have been modifying them even longer. I mostly buy my parts online but when I needed parts that day, I always had to go to Best Buy. That all changed when I heard about Providence Computers. I came in to see what the store had available and I was immediately impressed. Everything was well organized, the staff was very friendly and knowledgeable, and everyone (including the owner who happened to be there) was very professional when speaking to me. Now it is no secret that buying parts online is normally cheaper but for some common devices such as hard drives, routers, various PCI/PCI-e cards, and computer cases they are prices fairly. I would easy buy from here instead of Best Buy every time as their prices are equal or even lower once certain computer hardware. I often build computers and give them away to people who need them but can't afford them. It was nice to find Providence Computers had a very large used section of tested parts and components that I typically use in the machines I give away. Building a computer that is worth owning can be expensive without charging people so it was nice to find a store that can provide quality used parts for very reasonable prices. The only thing that I couldn't find at the store was a 5.25" Floppy Drive. It was unsurprising, but I had hope. That staff was exceedingly knowledgeable in all manners of computer topics that I brought up with them. I even learned a few things just talking to the people there. All and all I plan to keep using Providence Computers if I ever need parts or components fast or if I need to put together a discount build so someone can have a computer to use. read more

This is one of the most trustworthy computer services that I have experienced. The technicians there have the heart of teachers. My son built his first computer this summer, he ran into some issues, so we took it to Providence to get some advice. The technicians impressed me with not only knowledge, but also the patience that they showed my son. read more

Best computer service I've ever had. Extremely knowledgeable and professional. Took my computer in to them in the morning and got it back that afternoon. Microsoft support told me I'd have to reinstall the OS but Providence fixed it without having to do that! read more

Awesome service! Quick response and friendly staff. Brought in my laptop on Friday to have hard drive and screen replace. Monday morning I was picking it up. A plus when they installed Windows 10 also. I recommend them for all PC needs. read more

This place helped me get up and running when it seemed all hope was lost. This place is awesome, the prices on parts are good considering no one in a 300 mile radius has anything like this going on and they have it all on the shelf. You can walk in with a computer in any condition. In my case I took them a new hpz420 workstation and they finished what the factory left out to get me going. And gave me a sweet calendar!!! Thanks so much read more

They repaired my laptop quicker than expected for less than half the price of a new one and I'm back to 100%. They replaced the hard drive with no data loss which was huge to me. Overall Great service and I will bring them all of my business from now on. read more

I've used Providence twice. Great service with in home installation. Always on time. I recommend them highly. Will use them again.

I had excellent experiences over the years, with their store at the previous location off of Volvo Parkway. Today I needed some repair work on my Dell Inspiron Laptop computer and their superior service still continues at their new location, next to WalMart on Kempsville Road. It is a pleasure doing business with them. read more

Started calling around for computer repair companies and discussed my issues with the owner (also a tech). I've tested and cleaned my computer thoroughly and tried a lot of different programs and tests. I have the same AVP this guy uses and my computer still has issues. His response was "use safe browsing. I had windows 7 on my computer for 3 months without a AVP and didn't have any issues." F*** YOU DUDE! Cocky d-bag won't get my money and if you're remotely intelligent he won't get yours. read more

Took in a Desk Top for virus and other unknown problems. The hard drive had to be replaced + $149.95 Diagnostic / virus cleaning fee. The CPU came home and developed the same problems in less than 10 days (no Facebook or social sites used). Returned it again when our schedule permitted. Same $149.95 diagnostic / cleaning fee. New problems with registry errors developed this time. I went TAD & wife took it back in because problems would not let here online. Laptop tech got it online in the office & returned it to my wife w/o charge. She got it home and in less than 24 hrs. had the same problems as the last "visit". Wife went home to family and took CPU to our repair guy. Problems that were found: 3277 Registry errors, 28 browser hackers, 32 viruses, 810 tracking cookies. Only $141.00 for these repairs at home!!!! Oh, Providence is kind enough to give 1 week warranty to have CPU back in doors for work. Home tech gives 30 day warranty. Providence would not refund $149.95 unless other tech would supply an itemized list of dates the 3277 Registry errors, 28 browser hackers, 32 viruses, and 810 tracking cookies were added to the problem list. Seriously, they didn't provide me with the same itemized list w/ dates on any of the trips I came in and paid for. read more

Very professional and quick!!! Fixed our business computer server within 24 hours. HIGHLY recommend!!!

Billy at the front counter was very helpful. Reasonable prices and knowledgeable staff.