Had a Dell laptop that was about 3 years old and was not performing in any way it should have been…read more I tried fixing and replacing the DC Jack myself. That's another story, a fail to say the least. I searched for a repair shop and came across MRO and boy am I glad I did! I was very skeptical and weary about someone possibly trying to take advantage of me (money wise). Mike was very friendly, patient, likeable and even more knowledgeable and helpful. He took a look at my laptop and we discussed and laughed at my subpar repair attempt. Within minutes of turning it on he was able to tell me exactly what was wrong and why. He answered my many many questions and was very detailed about everything he wanted to do to fix my laptop. He advised me about what I should do based on what I'd be using the computer for. So many things wrong with my laptop I thought I'd have to just get a new one. It wouldn't hold a charge, touch pad stopped working, slow, s l o w, SLOW!!!! No antivirus protection anything. Whew. I picked my laptop up a few days later and I lie to you not, IT'S FASTER AND BETTER THAN THE DAY I BOUGHT IT!!! I couldn't believe it! I'm so grateful I trusted Mike with my laptop. 10/10 would recommend and MRO will be my computer place! Do yourself a favor and allow this amazing company to take care of you and your needs! You won't regret it.

Brought in my laptop with hopes of possible GPU repairs (If you know laptops you know how much of a…read morepain this can be). Due to the age of it the owner Mike took the time to explain everything about it and how it wouldn't be worth the money. His honesty blew me away and was extremely refreshing. Instead of just trying to make a buck he was more concerned with being honest. Wish more people did business like this! Now that I am in the market for a new computer, I will be heading back to talk with Mike about building me one.

This is my go to place for computer sales and service. The staff is always friendly and they are…read morealso very knowledgeable. The really know about computers and they are happy to help you make a great decision, whether you are buying a new machine or getting your computer repaired. You can trust them to help you!

5 Stars!!! Amazing staff, Great prices, everything tech like PC parts, Raspberry Pi add-ons, and…read moreeven custom PC builds at special request! I got an AMAZING deal for a PC with an Intel Core i7 16GB of RAM and a 128GB SSD all for only $100!!!! They even let me go to the back and look for some PC's! This is a MUST go for tech enthusiasts.

This business is a gem when you're looking for a dying breed of experts who can fix anything…read moreelectronic like motherboards, relays, etc. Even I learned a thing or two and all I did was to find someone who can fix a fuse box gif my infrared sauna. Quite a trek from VA Beach but so worth it. Adam is knowledgeable, polite, professional. He is patient in explaining what they can do to fix, even keeping you posted every step of the way if they have to test the unit and even will call to ask if you authorize order of parts from China and approximate timeframe to receive the parts! Customer service and communications is already rated 5 stars. Today am picking up my fuse box. When it works, they will have earned 10 stars in my mind! Come give them their deserved expert business!

My father passed. I had his laptop and it has a bit locker security that I couldn't find the papers…read moreto, I was not able to get into the laptop. I dropped it off, paid a $40.00 deposit. I told him exactly what the issue was, to bypass the bit locker. He didn't need to diagnose it. I was told the repairs would take a week. One week passes, I get no call or update. I called and was told that it was a lot of work and he needs another week. Another week passes, I hear absolutely nothing, no follow-up call from the company. I called 2x more and was THEN told that they are really busy and backed up and needed another week. Another week....is all I could get from him as an update. Its been 1 month and a full week and he still never fixed it, nor did he ever call me to provide an update. I finally had had it and went to pick up my laptop and not use his business. He had taken some time to even locate my laptop when we asked for it back. I should have been more aware when I came there, as the store is literally stuffed from front door to the back and ceiling with electronics, in disarray and barely any space to walk in there. I should have been told at drop off how backed up they were, that it would take a while to even get to my laptop from the start. Had I known that, I never would have left it there to begin with. They also refused to give my $40.00 deposit back. Im guessing they need it more than I do. I do not, recommend this business at all. Unprofessional and deceitful regarding repair time frames and never reaching out to give me an update, not once.

My story. Went to TechFix with a very sick iPhone 6 Plus. Old technology, but I really wanted to…read moresave it . It had taken an unfortunate dive into my fortunately clean toilet. I applied all the DIY tricks in my pocket, to no avail. I was hopeful it could be saved because I was receiving text messages...but concerned bc screen was unresponsive. At TechFix. They offered immediate "while you wait" support and a reasonable fee to replace screen ($60 - parts and labor). Technician tried 3 different screens, but still could not get phone to respond. DX = fried motherboard. All hope lost. But, when I asked the fee, they said ZERO dollars. No charge for their time. Then, they kindly pointed me to swappa.com for used iPhones. A perfect event would have included repaired iPhone, but darn, this was "near" perfect. Great folks. And I got to meet Fenway, their little Boston Terrier. (No question here about fan.)

The service here is amazing! I came in for a simple laptop screen repair fix and the workers were…read morenothing but nice. I had no idea how severe or minimal the damage to my laptop screen was and was honestly freaking out, but the employees made sure everything was taken care of and got the part to me within three days! Fixing the laptop itself only took about 30-45 minutes, so pretty speedy service in my opinion. They also gave me a lower estimate than I originally thought, so high was a pleasant surprise. Overall as this is my first time coming here, I would recommend anyone in need of a simple or even complex repair to go here!!

It might be best to avoid this OfficeMax if you need to use FEDEX. I waited for the sole customer…read morerepresentative to accept my box, and it seemed like she was not interested in being there. There was no urgency or motivation. While she was assisting another customer with a link at the counter, she answered each question from the person in front of me without acknowledging them and then returned to her own tasks, this kept going on and on extending the conversation without concern. After waiting 10 minutes for a transaction that could have taken 2 minutes, I decided to leave and go to a nearby FEDEX, where there were at least three representatives ready to assist.

I recently stopped by OfficeMax, located on Greenbrier Parkway in the heart of Chesapeake, to pick…read moreup some supplies for my Home Office. They have a great selection of products available. Admittedly, I'm not a fan of the big box stores but it is getting increasingly difficult to find local stores that sell products for the Home Office. Given the wide variety of products and the customer service that I received, I'm rounding up from a 3.5 to a 4 Star.

OMG! The best experience and guidance! Decided to upgrade son's computer and ran into a BIOS issue…read moreafter CPU upgrade. Despite all our troubleshooting we brought it to the Computer Guy and he took the time to review and discuss what we completed. Advised what we should do as the end result was the motherboard needed replaced. He gave us guidance on what steps to take and fully encouraged our self learning of computer builds.

I just wanna start off by saying they saved me over 400$, I went to best buy and they wanted to…read morecharge me 470$ with a 2 week waiting period to get my computer in, plus additional fees to open it up since it's a pretty complex system and maybe replace the key. Going here was not only easy but I got my computer back within 3 days. I got my key replacement within a week. They cleaned the inside, updated the soft ware, applied thermal paste, and replaced my key. My computer works a lot better now and the communication was great. Very great services. I would highly recommend them as they know what they are doing and saved me a lot of money and time for great quality work.

Highly recommend for any Apple related service no matter what the problem is . also for new sales !read more

My machine was repaired and works well now, but these guys need to learn to keep up communication…read moreand set expectations with customers. I shouldn't have to call you (twice!) for an update. If it's going to take 10 days - that's fine - but I need to know that upfront. My biggest problem was really the lack of communication. After dropping my machine off, I called the provider 4 days later to ask when I could expect the machine to be ready, and at that point they asked for permission to repair it. ??!! Isn't permission implied when you drop it off? Or shouldn't you have called me sooner if you needed permission? I was told it would be ready latest 2-3 days. 6 days later I hadn't heard from them still - I called back and it was then that they said they had received a bad part from Apple and had to reorder it. Later that day they called to tell me I could pick it up. If I had another option to take my Mac to for a certified repair, I would go somewhere else.

I had my daughters iPhone battery replaced within a day. A few weeks later had to bring my…read moredaughter's iPad for a battery issue. The guy was friendly and fixed within a couple days. I was skeptical of these repair places because you never know if someone's trying to upsell parts to make money. I got one price and no changes. Would recommend!

Omg he was so helpful I had just received a birthday…read morepresent, a very nice watch, but it was too large. I was asked by my boyfriend to wait and he'd fix it this weekend. So of course I removed a few links myself and in the process lost a pin. This pin completely disappeared into thin air! I pulled pins out of a couple other watches desperately trying to get this put back together. I gave up and decided this is it something I should not have messed with, but now it was too late and I needed to get this fixed. I didn't wanna go to the mall and deal with that so I just came to this location and gave it a shot. The shop guy (didn't catch name) fixed it and it's on my wrist right now and he was extremely helpful and the price was unbeatable. Thank o