OMG! The best experience and guidance! Decided to upgrade son's computer and ran into a BIOS issue after CPU upgrade. Despite all our troubleshooting we brought it to the Computer Guy and he took the time to review and discuss what we completed. Advised what we should do as the end result was the motherboard needed replaced. He gave us guidance on what steps to take and fully encouraged our self learning of computer builds. read more

I just wanna start off by saying they saved me over 400$, I went to best buy and they wanted to charge me 470$ with a 2 week waiting period to get my computer in, plus additional fees to open it up since it's a pretty complex system and maybe replace the key. Going here was not only easy but I got my computer back within 3 days. I got my key replacement within a week. They cleaned the inside, updated the soft ware, applied thermal paste, and replaced my key. My computer works a lot better now and the communication was great. Very great services. I would highly recommend them as they know what they are doing and saved me a lot of money and time for great quality work. read more

Computer Repair - Your Computer Guy - Alien ware m18 computer with upgrades - IT Services & Computer Repair Near Me - Virginia Beach, Virginia

Best Buy couldn't help us with our external hard drive so they sent us here. It turned out we had the wrong power source so no repair was necessary. It is refreshing to have an honest person instead of one who pretends there's something wrong and charges to "fix" it . Hopefully, I won't need to come back any time soon but happy to know I have a great option if/when I need one. I'm so grateful to have found this business and for your honesty!!! read more

Fantastic and kind staff. They fixed several of my laptops. The prices were fair and reasonable and the staff were always professional and courteous if not kind. I will be going back and recommending them to everyone who asks. They're great. read more

I was very pleased with the technicians at Your Computer Guy. They were very thorough in inspecting my laptop and diagnosing the problem while I was there. It was the battery so they ordered a replacement and called me as soon as it came it. Their price was more than reasonable. I will definitely be calling on them in the future if I have any computer problems. read more

Top notch service. They are my go to for any computer issues. They fixed my Apple laptop and several other devices. I highly recommend them. They're very knowledgeable and friendly. Definitely get your money worth! read more

This guy is very knowledgable with fair priciing. My MacBook Pro was ready within 6 hours after dropping it off. I highly recommend "Your Computer Guy". read more

Best and Only Place for all your Computer Needs!!! Your Computer Guy is like taking your computer to the best & most reputable/reliable doctor for all your technical needs/services. Just when my husband and I were expecting that we needed to buy a new computer, we decided to give Your Computer Guy a try. Very fortunate that Wes (awesome, friendly, professional, caring & knowledgeable) helped us. After explaining to him how we accidentally dropped it and then the power wasn't turning on, he took a look inside and was able to immediately figure out why our hard drive was acting funny. He did a quick snapping and aligning of the front panel and start button in our hard drive and made sure it'd work properly by turning on our computer for testing before finishing up. He took his time carefully, never rushed and most importantly made sure our computer was fixed properly. Best of all, you cannot beat their very reasonable rates for their superb services! read more

Very disappointed in this store. I came in and waited 10 minutes in was totally ignored. One tech was assisting another client while a second tech sat in the back and ignored me totally. read more

I had some malware on my iMac and a few other issues so I took it in on a Wednesday afternoon. The Computer Guy told me it would be ready by Friday afternoon and it was. He answered all my questions in a straight forward manner with no indication that the questions were "stupid". Everything cleaned up. Everything working well. And for a reasonable price. I will continue to use them for all my computer needs. read more

I took in a 10 year old Mac Pro (Cheese grater) that had slowed down to a crawl. They diagnosed the problem, replaced some hardware, and I can probably squeeze another 3-5 years out of the old Dinosaur. Regardless, the customer service was great, the staff friendly and knowledgable, and they didn't (at any point) make me feel like an idiot... which I'm sure I looked like one. In a couple days my computer had a new solid state drive and was chugging along like a champ. 11/10 would recommend over other places I tried before coming to these guys... Apple store being the first they deemed my compute obsolete, and couldn't interface with it. They tried. ‍ ANYWAY- this is not about the Apple store. This is about these computer guys. Bosses. All of them. Great job. read more

Very responsive and friendly staff. Unfortunately, my computer didn't have an easy fix but they offered me multiple solutions and work arounds with varying price points. read more

My laptop had blue screen so I dropped my laptop here and they ran a check on it. Turned out it's the RAM issue so they replaced it. The price is clear and they told you the quoted price in advance before they do anything with the laptop. Really friendly staffs and skillful , experienced engineers helped me out with my laptop I appreciated it. Highly recommend this place if you need your laptop to be fixed. read more

these guys rock! They got my computer back to me in no time. I had to pay a diagnostic fee, but that went to the bill so that's cool. they take credit cards and worked quickly on my computer. plenty of parking and got my computer upgraded to the latest software as well. not much to say other than- They rocked and I'll be back with other computer issues! read more

My first experience with them was when i did a search on home computer help visits. Jordan was the technician who came to my house, and he cleared up all kinds of problems I was having with computer software and my printer driver. Money well spent. I liked them so much, I took a new HP computer I'd purchased to their location to have then transfer everything from my old Acer computer. Chris did a great job! The price was extremely reasonable. The transfer came with a 30 day guarantee; so when I ran into a few problems after I got home, Your Computer Guy set up a remote through both my old and new computers and got everything fixed perfectly. And THEN...although cell phones are not their thing, on the advice of Chris, I brought my Samsung Galaxy into the shop to see if they could solve a nagging problem. They did! The magic man was Jordan again. All the guys in the shop are so technically savvy not to mention personable. Your Computer Guy is definately my go-to from now on. read more

These guys know what they are doing and are fast and reasonable. I've used them twice now for my business computers and they haven't failed to resolve our problems. Would highly recommend read more

I highly recommend this place! The techs are professional, knowledgeable and customer service oriented! I had a cracked Touchscreen on my laptop and they were able to repair it within an hour of dropping off. Repair cost was reasonable too! Great Service! Love this place. read more

I've only had to use their services twice, but both times it has been FAST and AFFORDABLE service! The entire team of techs is professional, helpful, most courteous... and above all, NO BS!! I have recommended "Your Computer Guy" to everyone who has called me for help or repairs, and the responses have been just as great! If you have a Mac ... GO HERE for repairs! You will NOT be disappointed. read more

They were efficient, professional, and really nice ! Great customer service. Listened to my issue with my computer and even explained how they would fix it and would call me if they had any issues ! Military discount was also a plus and I saw they work with all types or different computers ! Highly recommended read more

If you have a problem with a computer I highly recommend you have the "Computer Guy" fix it. I found Brett to be honest and friendly. I had what I thought was a fairly easy fix but I could not figure it out, I brought my computer in and Brett was very nice and helpful and didn't make me feel like an idiot when he figured out my problem in about 30 seconds. I now know why they have such a high rating, because they deserve it! read more

These guys rock! I was in and out in less than 10 minutes and happy that they were able to fix my problem so quickly! I recommend them to anyone who needs help with their computer! Very affordable. They come highly recommended, and I highly recommend them! read more

Geek Squad, take the back seat, you have been topped! We have been using Your Computer Guy for several years for several issues. Since moving from their old place behind the Farm Fresh at Haygood to their new location on Independence across the street from Pembrook Mall. These guys are as honest as most grandmothers. They have scrubbed spyware, cleaned junk out for faster speed, didn't charge me to tell my my computer was toast after spilling a martini on the keyboard, and sold a new computer to my husband. Give them your business and keep them growing. read more

These guys were great. Friendly, professional, the charged me a fair price for repairs to my laptop. I will definitely go back (I hope I don't have too but in case something breaks again). read more

Good service and they offer military discount! They also fixed my laptop in a reasonable time and very good customer service. Additionally, they offered extra services and best practices to ensure that the error doesnt happen again. Overall, excellent customer service, budget friendly and super affordable. read more

Thanks for the help. Had an older model MacBook brought back to life for me at a reasonable cost. One that had been discarded for dead. Very customer friendly operated shop tucked away off Independence Blvd. read more

I just purchased a brand new portable Seagate hard drive. What I got was a USED not even refurbished hardware drive. And how do I know this you ask...because I have someone's college spring pictures from 2014 on the hard drive, all 124 of them read more

I had a very good experience with this company. "Wes" in particular, was spot on in his diagnosis and returned my computer to normal operating use in a short time. I would highly recommend them. Dom Di read more

Writing this review several months later, but wanted to give credit where credit is due. My Mac is seven years old and several of the keyboard keys weren't working. I didn't want to buy a new computer just yet so took it here to be repaired. They had it fixed in couple days with new keyboard. I was happy with the price and they even offer a military discount. It is a very professional operation and I felt comfortable leaving my computer with them for several days. read more

Happiness in the Age of CoVid-19 ? Computer CRASH ! Multiple Monitors- ALL "black screens". Never Fear. Computer Guy is HERE! Long story but short "turnaround" time. Friendly, honest, knowledgeable, professional, competent & efficient - all at a reasonable price. RARE to find now-a-days. These guys have it. Special Thanks and Appreciation to Chris, Will, and all of you at Computer Guy(s). A LOYAL customer, Keith W. read more

Honest, fair, and friendly. All too important descriptors when dealing with a machine that might as well be a black box filled with magic. I know nothing about computers, but these guys do, so it's okay. Can't recommend them enough. Support local business and go to these experts the next time your screen turns blue. read more

Very professional; reasonably priced; knowledgable and just nice people--Adam came to my house and fixed all of my computer issues. He was on time and texted me when he was on his way. read more

Was in Norfolk for the night, and had a beer spilled on my laptop. Thought it was cooked. Naturally, I was very upset at losing my data. Called some data recovery places and was getting quotes in the $300-$1,400 range. So I decided to call these guys as a last effort--and I'm very glad I did!! They were upfront and honest about what they could do for me, and gave me a very fair quote of $99. Because I was only recovering a file of about 100MB, they actually dropped the price to $39. And not only that, they retrieved my data on the spot! Amazing service. Highly recommend. read more

They serviced my 2010 MacBook by installing a new hard drive and RAM. Very affordable, efficient, and friendly company. I would highly recommend read more

Dug up some old (10yo) External HDs that stopped working on me. They were able to pull the data off and transfer it to a new one in a days time. Awesome service! read more

Adam from Computer Guy fixed all our iMac issues and upgraded all our Apple products. We bought a new iMac but can send it back for a refund since everything is working great. Thank you Adam for all your help. You saved us over $1500.00 read more

I dreaded taking my computer to anyone, but after 6 months of it acting up then it finally died. What a relief to walk in to Your Computer Guy store, who diagnosed it right away, and would have it up and running that day. I was so excited it wasn't anything major. I had them keep it awhile longer to update from Windows 7 to Windows 10. Then I dropped off my lap top and he updated it from Windows (crazy give me a headache) 8 to Windows 10. Now I have 2 computers that work great. No fuss, stress free, and affordable. I'm a very happy customer. read more

David has been repairing our computers for over 10 years. The day before yesterday (a Saturday) my computer crashed and I took it in for repair. I was shocked when David said that it would be ready the next day. Really!?!?!? A computer repair shop open on Sunday?? My second shock came the next day when I received the invoice and my fully repaired computer. The price was so low that I thought it was a mistake! I am a realtor and this computer is what enables me to earn an income. Thank you David and the professional and competent staff at Your Computer Guy. You have a customer for life! read more

Great service. Affordable prices. They fixed my laptop in a timely manner. I would definitely recommend this place for all your computer repair needs. read more

Great PC repair at a reasonable price. Always on time and can fix any problem you are experiencing. After using VA Computer Guy for my PC repair needs, I had them develop our new business website which turned out to be amazing. If you are in need of repair, do not hesitate to call Dave! read more

When I originally called I explained to the owner that I'd made the mistake of keeping an hp pc that I felt had experienced a virus way too soon. I was told by another company that I'd need a new hard drive and the estimated price was so expensive that I asked the owner of that computer company to simply leave it as is I'd pick it up. I purchased a new laptop for my son and simply placed that pc back in the original box I purchased it along with instructions. When an elderly member of my family wanted a backup laptop I chose to pull this one out and ordered a 1TB hard drive on Amazon and a recovery media disk from a company recommended by hp. I also purchased a new charger on eBay. I called David (the owner) of Your Computer Guy and explained that Best Buy indicated my drivers weren't working and I needed to purchase Windows 10. By then, I'm tired of investing money in the pc I planned to donate. David immediately explained that he could update the drivers and didn't recommend I install Windows 10. I took the computer to his repair shop and waited for about an hour, unfortunately, the computer hadn't finished the process on the machine. They were kind enough to call me when the computer was ready the following day. Unfortunately for me, the computer is still very limited. Just a lesson well I paid for. If I had to do it all over again I'd never invest that kind of money in another system that has Windows Vista on it. The upside is that I've found a computer specialist that I trust. David is hands-on and available to his customers via phone or internet. I met 3 of his employees and they were all helpful as well. read more