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2 months ago

under new management at least that what the lady at front desk told me. they also no longer do repairs on computers or motherboards

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1 year ago

Great turnaround, communication, and customer service. Overall happy with my laptop upgrade!

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3 years ago

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3 years ago

Responsive and qualified people! I was able to get my computer back in days and there were major issues.

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3 years ago

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2 years ago

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Roger B.

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4 years ago

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5 years ago

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3 years ago

Roger is a great communicator. He also responded fast to messages and kept me posted.

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6 years ago

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4 years ago

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6 years ago

They have had My desktop 2 months and still haven't contacted me or fixed it. Never again

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6 years ago

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6 years ago

They Charged me 120.00 for the Diagnosis of my computers problem!! Prices Are HIGH ! Very Inflated !!!!!

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Roger B.

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7 years ago

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4 years ago

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Review Highlights - PC Doctors

Roger updated the drivers (something I probably should have known how to do myself) in 2 minutes and only charged me $20.

Mentioned in 3 reviews

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Mr Fix - phone repair
cellphone repair
computer repair
virginia
eastern market DC
mr fix
repairshop DC
repairshop virginia

Mr Fix

(66 reviews)

Great customer service. Staff was friendly, professional, and helpful. The process was smooth and…read moreeverything was handled quickly

WARNING TO ALL CUSTOMERS…read more TLDR: DO NOT believe the initial quote provided by this shop before their diagnosis and DO NOT let the staff intimidate you into paying more than what was initially agreed. LOOK ELSEWHERE or be prepared to DOCUMENT YOUR INTERACTIONS for a more truthful and respectful experience. The following is a summary of our experience to help ensure this does not happen to future customers. Context: An initial quote range of $180-300 for a MacBook screen repair was recieved from staff member Jacob, along with assurances that it would cost no more than that range. An $89 diagnostic fee was charged (they did not inform that this fee was nonrefundable, only that it would go toward the repair cost should the service be accepted) Days later a follow up phone call was made to the shop to confirm the final quote. A new and increased quote of $400 was provided by "Mo", the woman who answered the phone. When asked if a refund of the diagnostic fee could be arranged, Mo stated that the fee was nonrefundable, and did not seem to care when informed that we were never made aware that the fee was nonrefundable. She simply said "sorry". After stating the details of the intial visit to the shop, including the previously agreed upon quote range which was much less than the new quote, a staff member that goes by "Zombie" took over the phone call to emphasize that Jacob "tells everyone the diagnostic fee is non refundable" but an email address can be contacted for disputes. It's worth noting that Zombie's tone on the call was not polite and he seemed annoyed about the interaction. Zombie also stated that they would "check the security cameras to see if Jacob failed to mention the fee was non refundable", and text a man by the name of "Dennys" about the situation. It was not until after an email was sent regarding the refund, and a second phone call was made to the shop (answered by Zombie) to confirm the names of the staff members from the first phone call, that a refund was offered. At this point, Zombie's tone had completely changed to what it should have been from the beginning, empathetic and polite. To his credit, he even apologized. The favorable outcome of this interaction does not negate the negative experience endured, or change the fact that the actions of the staff were unacceptable. Unacceptable actions: - Inaccurate initial quote - Failure to inform that the diagnostic fee was nonrefundable - Failure to honor initial quote range - Rude demeanor of staff when concerns were voiced by customer While the value of $89 varies person to person, how a business treats its customers is what truly matters. Ultimately, what could have been a very positive customer experience was soured by the acts of the staff members regarding our concerns. As someone who has worked in customer service for 15 years at various management levels, here is a script for your staff that may prove helpful, as it seems the current staff has not been adequately trained, or simply fails to execute the training recieved: For customer concerns/disputes regarding conversations that happened in the shop that may need to be verified through camera footage: Staff member: "I understand your concern and I thank you for bringing this to our attention. Let's see how we can resolve this for you. Can you please share the details of the conversation?" (Once details are recieved): "Great, thank you for providing those details. Before a determination can be made, we will review what information we can on our end and get back to you regarding a resolution. What is the best way to reach you?" With the correct tone and attitude, the above script can go a long way in preventing my experience from happening to others. Cheers

Office Depot

Office Depot

(5 reviews)

$$

This Office Depot store is conveniently located near the Peninsula Town Center. Store is always…read morewell stocked, bright and clean. A friendly staff is always available to assisted you. Check out lines are speedy quick and did I mention they have lots of interesting-things-you-don't-need at the check out counter. Also they have sale baskets in the middle of the store on useless stuff you just don't need. Now for my problem Every 3 months or so I go to this store to purchase some HP printer cartridges. I usually get the combo back for the nice price of $67 with tax (normal price is about $64). Recently I went to go get the cartridges and the regular price before taxes is listed at $71.00. Considering I rarely have any other need to shop at Office Depot, it is very likely I will be purchasing these cartridges directly from HP or Amazon where the price is cheaper. Or Walmart. I gotta take care of me.

The absolute worst…read more.. I got what I needed but it way too damn long to get it. In line for 15 minutes before I get helped. I am finally standing at the counter. Another five minutes. Once I'm finally getting things going I notice a lady waiting who appears to be really impatient. I thought she was going to blow up at someone. She ended up walking out with nothing in hand. The lady that helped me was very nice but just very slow. Her co-worker, a young lady who appeared to be under the age of 25, just took her jolly ol' time with everyone. It would take her a while to greet people and she worked as if no one was under any sort of time constraint. In my opinion, the wrong person to have when it comes to customer service. Bad, bad, bad.

PC Doctors - itservices - Updated May 2026

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