Top notch company with outstanding service and support. We have been using them for almost 10 years…read moreand could not operate without them.

Macro has been helping my company Digital Nation Media, and several of our clients, with integral…read moreIT support for the past 5 years. They are knowledgeable, timely, and their customer service is top notch!

Great customer service. Staff was friendly, professional, and helpful. The process was smooth and…read moreeverything was handled quickly

WARNING TO ALL CUSTOMERS…read more TLDR: DO NOT believe the initial quote provided by this shop before their diagnosis and DO NOT let the staff intimidate you into paying more than what was initially agreed. LOOK ELSEWHERE or be prepared to DOCUMENT YOUR INTERACTIONS for a more truthful and respectful experience. The following is a summary of our experience to help ensure this does not happen to future customers. Context: An initial quote range of $180-300 for a MacBook screen repair was recieved from staff member Jacob, along with assurances that it would cost no more than that range. An $89 diagnostic fee was charged (they did not inform that this fee was nonrefundable, only that it would go toward the repair cost should the service be accepted) Days later a follow up phone call was made to the shop to confirm the final quote. A new and increased quote of $400 was provided by "Mo", the woman who answered the phone. When asked if a refund of the diagnostic fee could be arranged, Mo stated that the fee was nonrefundable, and did not seem to care when informed that we were never made aware that the fee was nonrefundable. She simply said "sorry". After stating the details of the intial visit to the shop, including the previously agreed upon quote range which was much less than the new quote, a staff member that goes by "Zombie" took over the phone call to emphasize that Jacob "tells everyone the diagnostic fee is non refundable" but an email address can be contacted for disputes. It's worth noting that Zombie's tone on the call was not polite and he seemed annoyed about the interaction. Zombie also stated that they would "check the security cameras to see if Jacob failed to mention the fee was non refundable", and text a man by the name of "Dennys" about the situation. It was not until after an email was sent regarding the refund, and a second phone call was made to the shop (answered by Zombie) to confirm the names of the staff members from the first phone call, that a refund was offered. At this point, Zombie's tone had completely changed to what it should have been from the beginning, empathetic and polite. To his credit, he even apologized. The favorable outcome of this interaction does not negate the negative experience endured, or change the fact that the actions of the staff were unacceptable. Unacceptable actions: - Inaccurate initial quote - Failure to inform that the diagnostic fee was nonrefundable - Failure to honor initial quote range - Rude demeanor of staff when concerns were voiced by customer While the value of $89 varies person to person, how a business treats its customers is what truly matters. Ultimately, what could have been a very positive customer experience was soured by the acts of the staff members regarding our concerns. As someone who has worked in customer service for 15 years at various management levels, here is a script for your staff that may prove helpful, as it seems the current staff has not been adequately trained, or simply fails to execute the training recieved: For customer concerns/disputes regarding conversations that happened in the shop that may need to be verified through camera footage: Staff member: "I understand your concern and I thank you for bringing this to our attention. Let's see how we can resolve this for you. Can you please share the details of the conversation?" (Once details are recieved): "Great, thank you for providing those details. Before a determination can be made, we will review what information we can on our end and get back to you regarding a resolution. What is the best way to reach you?" With the correct tone and attitude, the above script can go a long way in preventing my experience from happening to others. Cheers

Very Happy with the Eletronics Overhaul!! Came to my home went through my computer and fixed my…read moreproblems because I got hacked... Now my computer is working beautifully at a very reasonable price. I highly recommend this service!! Thank You Again!!

Great repair and customer service! I took my tablet in because nothing would show on the screen…read moreafter I dropped it. The front and back separated as the tablet hit the floor. The only way I could tell it was working was that the scheduled alarms were sounding as usual. I'm glad I went, I prefer to keep my electronic devices as long as possible. Thanks to Electronics Overhaul for having reasonable repair fees. A special thanks to Adam, who I believe did the work!

If i could give half stars i would but i guess I'm just gonna have to stick to the 1 star rating…read morethey are getting from me. Angelene P is a terrible manager she was rude on the phone to my sibling who had no issue with her. She needs to check her attitude and work on how she talks to her customers. Please don't shop at this specific rent a center

My desktop PC was blue screen of death. They were able to get it back in service and it's working…read morelike it was brand new. I did not lose my files. Highly recommend.

My laptop had stopped connecting to the internet and no matter what I tried, I couldn't get it to…read moreconnect. I took the laptop to Hampton Roads Computer Gurus and was planning on leaving it for a few days. However, when I got there, Leon immediately powered up the laptop and found the problem within 10 minutes. I asked him how much I needed to pay and he said "no charge". Those are 2 words you seldom if ever hear at a business and I was very impressed. I'll recommend this business to all of my friends and use it again when in need. Thank you.

This is my go to place for computer sales and service. The staff is always friendly and they are…read morealso very knowledgeable. The really know about computers and they are happy to help you make a great decision, whether you are buying a new machine or getting your computer repaired. You can trust them to help you!

5 Stars!!! Amazing staff, Great prices, everything tech like PC parts, Raspberry Pi add-ons, and…read moreeven custom PC builds at special request! I got an AMAZING deal for a PC with an Intel Core i7 16GB of RAM and a 128GB SSD all for only $100!!!! They even let me go to the back and look for some PC's! This is a MUST go for tech enthusiasts.

This Office Depot store is conveniently located near the Peninsula Town Center. Store is always…read morewell stocked, bright and clean. A friendly staff is always available to assisted you. Check out lines are speedy quick and did I mention they have lots of interesting-things-you-don't-need at the check out counter. Also they have sale baskets in the middle of the store on useless stuff you just don't need. Now for my problem Every 3 months or so I go to this store to purchase some HP printer cartridges. I usually get the combo back for the nice price of $67 with tax (normal price is about $64). Recently I went to go get the cartridges and the regular price before taxes is listed at $71.00. Considering I rarely have any other need to shop at Office Depot, it is very likely I will be purchasing these cartridges directly from HP or Amazon where the price is cheaper. Or Walmart. I gotta take care of me.

The absolute worst…read more.. I got what I needed but it way too damn long to get it. In line for 15 minutes before I get helped. I am finally standing at the counter. Another five minutes. Once I'm finally getting things going I notice a lady waiting who appears to be really impatient. I thought she was going to blow up at someone. She ended up walking out with nothing in hand. The lady that helped me was very nice but just very slow. Her co-worker, a young lady who appeared to be under the age of 25, just took her jolly ol' time with everyone. It would take her a while to greet people and she worked as if no one was under any sort of time constraint. In my opinion, the wrong person to have when it comes to customer service. Bad, bad, bad.