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    Hampton Roads Computer Gurus

    5.0 (11 reviews)
    Open 10:00 am - 5:00 pm

    Services - Hampton Roads Computer Gurus

    Data recovery

    Desktop computer body repair

    Desktop computer support

    11 More Services

    Device support or repair

    Cloud services

    Telecom or network services

    Remote access services

    Server services

    VOIP services

    Laptop body repair

    Laptop support

    Mobile phone body repair

    Mobile phone support

    Video game console support

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    Recommended Reviews - Hampton Roads Computer Gurus

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    2 years ago

    Excellent service, fair prices, highly recommend. Great people to work with. Very knowledgeable and friendly.

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    Ask the Community - Hampton Roads Computer Gurus

    Review Highlights - Hampton Roads Computer Gurus

    Leo Harris did a great job upgrading my computer.

    Mentioned in 2 reviews

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    Computer Concepts - Yorktown

    Computer Concepts - Yorktown

    (5 reviews)

    $$

    Useless and frankly, insulting. I have a low-cost laptop with a small, 30G SSD hardwired inside…read more It did everything I needed it to do until I uploaded Windows 10, which ate up almost all of that 30G drive. Doing homework first, I looked at my computer's specs which said it has an expansion slot for an SSD up to 256G. I read reviews of folks upgrading my computer model with larger SSDs and finally, I opened up my laptop to verify the slot was there. Not sure I could do the job myself, I took to Computer Concepts and explained I wanted a 256G SSD added to it and that I wanted the new SSD to be my bootable C drive and the old, small SSD the D drive. The first gentleman didn't know what I was talking about and got another guy to help. I explained to guy #2 what I wanted and he said it wasn't possible because my laptop was so cheap it couldn't possibly have an SSD expansion slot. I told him the system specs said it did and that I had looked inside the laptop and it did, in fact, have an expansion slot. He very smugly told me I was wrong, it couldn't possibly have an expansion slot, and then explained to me why it couldn't have an expansion slot...without ever looking at anything more than the brand name. At that point, I realized if I stayed there I was either going to have to listen to a sales pitch for a more expensive laptop I didn't need or argue with a sales person who wouldn't admit he was wrong, so I left. And the end of the story? I was so mad, I decided to do it myself. I got a 256G SSD on-line for less than $60; installed it myself; cloned my C drive to the new, larger SSD; made the new SSD my bootable C drive; made my old C drive the D drive and reformatted it, making me a happy do-it-yourselfer and an unhappy Computer Concepts visitor.

    These guys are very knowledgeable and very helpful! I have a MAC Pro and use Computer Concepts for…read moremajor OS updates - it's my company laptop and I don't want to risk encountering a problem with large updates. Their technical explanations and advice provided is alon point and help me ensure my laptop is working well and will continue to work well. As the cliche says, priceless!

    Computer Repair - Your Computer Guy - Alien ware m18 computer with upgrades

    Computer Repair - Your Computer Guy

    (54 reviews)

    Best and Only Place for all your Computer Needs!!! Your Computer Guy is like taking your computer…read moreto the best & most reputable/reliable doctor for all your technical needs/services. Just when my husband and I were expecting that we needed to buy a new computer, we decided to give Your Computer Guy a try. Very fortunate that Wes (awesome, friendly, professional, caring & knowledgeable) helped us. After explaining to him how we accidentally dropped it and then the power wasn't turning on, he took a look inside and was able to immediately figure out why our hard drive was acting funny. He did a quick snapping and aligning of the front panel and start button in our hard drive and made sure it'd work properly by turning on our computer for testing before finishing up. He took his time carefully, never rushed and most importantly made sure our computer was fixed properly. Best of all, you cannot beat their very reasonable rates for their superb services!

    I just wanna start off by saying they saved me over 400$, I went to best buy and they wanted to…read morecharge me 470$ with a 2 week waiting period to get my computer in, plus additional fees to open it up since it's a pretty complex system and maybe replace the key. Going here was not only easy but I got my computer back within 3 days. I got my key replacement within a week. They cleaned the inside, updated the soft ware, applied thermal paste, and replaced my key. My computer works a lot better now and the communication was great. Very great services. I would highly recommend them as they know what they are doing and saved me a lot of money and time for great quality work.

    Mr Fix - phone repair
cellphone repair
computer repair
virginia
eastern market DC
mr fix
repairshop DC
repairshop virginia

    Mr Fix

    (66 reviews)

    Great customer service. Staff was friendly, professional, and helpful. The process was smooth and…read moreeverything was handled quickly

    WARNING TO ALL CUSTOMERS…read more TLDR: DO NOT believe the initial quote provided by this shop before their diagnosis and DO NOT let the staff intimidate you into paying more than what was initially agreed. LOOK ELSEWHERE or be prepared to DOCUMENT YOUR INTERACTIONS for a more truthful and respectful experience. The following is a summary of our experience to help ensure this does not happen to future customers. Context: An initial quote range of $180-300 for a MacBook screen repair was recieved from staff member Jacob, along with assurances that it would cost no more than that range. An $89 diagnostic fee was charged (they did not inform that this fee was nonrefundable, only that it would go toward the repair cost should the service be accepted) Days later a follow up phone call was made to the shop to confirm the final quote. A new and increased quote of $400 was provided by "Mo", the woman who answered the phone. When asked if a refund of the diagnostic fee could be arranged, Mo stated that the fee was nonrefundable, and did not seem to care when informed that we were never made aware that the fee was nonrefundable. She simply said "sorry". After stating the details of the intial visit to the shop, including the previously agreed upon quote range which was much less than the new quote, a staff member that goes by "Zombie" took over the phone call to emphasize that Jacob "tells everyone the diagnostic fee is non refundable" but an email address can be contacted for disputes. It's worth noting that Zombie's tone on the call was not polite and he seemed annoyed about the interaction. Zombie also stated that they would "check the security cameras to see if Jacob failed to mention the fee was non refundable", and text a man by the name of "Dennys" about the situation. It was not until after an email was sent regarding the refund, and a second phone call was made to the shop (answered by Zombie) to confirm the names of the staff members from the first phone call, that a refund was offered. At this point, Zombie's tone had completely changed to what it should have been from the beginning, empathetic and polite. To his credit, he even apologized. The favorable outcome of this interaction does not negate the negative experience endured, or change the fact that the actions of the staff were unacceptable. Unacceptable actions: - Inaccurate initial quote - Failure to inform that the diagnostic fee was nonrefundable - Failure to honor initial quote range - Rude demeanor of staff when concerns were voiced by customer While the value of $89 varies person to person, how a business treats its customers is what truly matters. Ultimately, what could have been a very positive customer experience was soured by the acts of the staff members regarding our concerns. As someone who has worked in customer service for 15 years at various management levels, here is a script for your staff that may prove helpful, as it seems the current staff has not been adequately trained, or simply fails to execute the training recieved: For customer concerns/disputes regarding conversations that happened in the shop that may need to be verified through camera footage: Staff member: "I understand your concern and I thank you for bringing this to our attention. Let's see how we can resolve this for you. Can you please share the details of the conversation?" (Once details are recieved): "Great, thank you for providing those details. Before a determination can be made, we will review what information we can on our end and get back to you regarding a resolution. What is the best way to reach you?" With the correct tone and attitude, the above script can go a long way in preventing my experience from happening to others. Cheers

    Hampton Roads Computer Gurus - itservices - Updated May 2026

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