This Office Depot store is conveniently located near the Peninsula Town Center. Store is always…read morewell stocked, bright and clean. A friendly staff is always available to assisted you. Check out lines are speedy quick and did I mention they have lots of interesting-things-you-don't-need at the check out counter. Also they have sale baskets in the middle of the store on useless stuff you just don't need. Now for my problem Every 3 months or so I go to this store to purchase some HP printer cartridges. I usually get the combo back for the nice price of $67 with tax (normal price is about $64). Recently I went to go get the cartridges and the regular price before taxes is listed at $71.00. Considering I rarely have any other need to shop at Office Depot, it is very likely I will be purchasing these cartridges directly from HP or Amazon where the price is cheaper. Or Walmart. I gotta take care of me.

The absolute worst…read more.. I got what I needed but it way too damn long to get it. In line for 15 minutes before I get helped. I am finally standing at the counter. Another five minutes. Once I'm finally getting things going I notice a lady waiting who appears to be really impatient. I thought she was going to blow up at someone. She ended up walking out with nothing in hand. The lady that helped me was very nice but just very slow. Her co-worker, a young lady who appeared to be under the age of 25, just took her jolly ol' time with everyone. It would take her a while to greet people and she worked as if no one was under any sort of time constraint. In my opinion, the wrong person to have when it comes to customer service. Bad, bad, bad.

I saw an ad in the paper on the weekend which said Officemax/Depot were having a furniture sale…read morewith up to 50% or more off selected items, but it was ending on Wednesday. In desperate need of a new bookshelf, I saw one I'd had my eye on for a while that was $159.99 go down to $79.99... I had to get two, that's savings as good as 2 for the original price of one right there! We couldn't find it in store, but an associate helped us order them, and had them delivered to our house at no extra cost, for the sale price. When Office Depot has a sale, definitely check it out! Will definitely return!

THE WORST!!! Stood there in line for 20 minutes with no one even in front of me. The sales…read moreassociates just kept walking around like they didn't know what they were doing. Bunch of idiots excuse my French.

Clif and his team were very helpful, their price is reasonable, and their response time is quick…read more Total pros. I'll happily work with them again.

Multi-Print does a good job of printing, they call if they see any potential problems with the job…read moreor the quality, they have fixed files I send. They do a good job and the service is great!

Novatech offers outstanding sales and support for Canon, Sharp and HP printing and scanning. They…read moreare a National Company delivering Managed Support of network security and everything to give your company the confidence of operating in todays market.

From the owner: Novatech is an award-winning managed services provider, which has been serving businesses of all…read moresizes for over 25 years. Our mission is to help businesses maximize their productivity, reduce costs, and foster growth through our innovative and efficient technology solutions. We understand that speed, accuracy, and consistency are crucial to success in the modern business world, which is why we offer Managed Office Solutions that are designed to ensure these qualities. At Novatech, we believe that businesses should have an advantage, and we use our extensive knowledge and expertise to create customized technology solutions that enable business owners to get the most out of their teams. Our services cover Managed IT, Print, Cloud, and Security solutions, which are all tailored to meet the unique needs of each client. One tech partner, one support team, one invoice, 24/7/365 support.

Great customer service. Staff was friendly, professional, and helpful. The process was smooth and…read moreeverything was handled quickly

WARNING TO ALL CUSTOMERS…read more TLDR: DO NOT believe the initial quote provided by this shop before their diagnosis and DO NOT let the staff intimidate you into paying more than what was initially agreed. LOOK ELSEWHERE or be prepared to DOCUMENT YOUR INTERACTIONS for a more truthful and respectful experience. The following is a summary of our experience to help ensure this does not happen to future customers. Context: An initial quote range of $180-300 for a MacBook screen repair was recieved from staff member Jacob, along with assurances that it would cost no more than that range. An $89 diagnostic fee was charged (they did not inform that this fee was nonrefundable, only that it would go toward the repair cost should the service be accepted) Days later a follow up phone call was made to the shop to confirm the final quote. A new and increased quote of $400 was provided by "Mo", the woman who answered the phone. When asked if a refund of the diagnostic fee could be arranged, Mo stated that the fee was nonrefundable, and did not seem to care when informed that we were never made aware that the fee was nonrefundable. She simply said "sorry". After stating the details of the intial visit to the shop, including the previously agreed upon quote range which was much less than the new quote, a staff member that goes by "Zombie" took over the phone call to emphasize that Jacob "tells everyone the diagnostic fee is non refundable" but an email address can be contacted for disputes. It's worth noting that Zombie's tone on the call was not polite and he seemed annoyed about the interaction. Zombie also stated that they would "check the security cameras to see if Jacob failed to mention the fee was non refundable", and text a man by the name of "Dennys" about the situation. It was not until after an email was sent regarding the refund, and a second phone call was made to the shop (answered by Zombie) to confirm the names of the staff members from the first phone call, that a refund was offered. At this point, Zombie's tone had completely changed to what it should have been from the beginning, empathetic and polite. To his credit, he even apologized. The favorable outcome of this interaction does not negate the negative experience endured, or change the fact that the actions of the staff were unacceptable. Unacceptable actions: - Inaccurate initial quote - Failure to inform that the diagnostic fee was nonrefundable - Failure to honor initial quote range - Rude demeanor of staff when concerns were voiced by customer While the value of $89 varies person to person, how a business treats its customers is what truly matters. Ultimately, what could have been a very positive customer experience was soured by the acts of the staff members regarding our concerns. As someone who has worked in customer service for 15 years at various management levels, here is a script for your staff that may prove helpful, as it seems the current staff has not been adequately trained, or simply fails to execute the training recieved: For customer concerns/disputes regarding conversations that happened in the shop that may need to be verified through camera footage: Staff member: "I understand your concern and I thank you for bringing this to our attention. Let's see how we can resolve this for you. Can you please share the details of the conversation?" (Once details are recieved): "Great, thank you for providing those details. Before a determination can be made, we will review what information we can on our end and get back to you regarding a resolution. What is the best way to reach you?" With the correct tone and attitude, the above script can go a long way in preventing my experience from happening to others. Cheers

So, I received the wrong package from Amazon in the mail and needed to return to sender. After…read morecontacting Amazon Customer Service they asked that I return it (for which they'll provide me with the shipping label) to my nearest mailing office. Now, because Google is my Uncle, finding a packaging service near me was as easy as 1,2,3. Pac-N-Mail Plus is a resource space for packing, shipping, printing and business service needs of the residents and businesses in the Hampton Roads Area. Pac N Mail Plus is simply a one stop shop. Walking in, I was immediately embraced with RockStar Customer Service. After being greeted and having an awesome conversation about some of the great business products here, I was immediately assisted with my return. Any entrepreneur would appreciate the outstanding services here that will allow one to do exactly what's needed quickly to go about the rest of the day. Such a dedicated team too! As the young lady was assisting with printing my label to return; the gentlemen showed interest in the portrait frames that I was eyeing, which opened up yet another great conversation. The staff team here were professional and truly understand RockStar Customer Service! Wasting no time or money by ensuring the correct products and services at the right price. PAC N Mail Plus can pack and ship it all. In addition to being such an amazing pack and shipping service, PAC N Mail Plus is also Hampton's premier copy, print and document services center! Convenient store hours, large or small packing/shipping, black and white or color printing, Pac N Mail Plus does it all. Thank you! Happy Holidays!

I've used this location for years for both business and personal shipping, but the new policy is…read moredisappointing. If you ask for packing help, you're now required to ship using their inflated rates which are much higher than USPS or online options. I was told they "make no money" on packing, but forcing customers into overpriced shipping isn't the answer. I used to justify the higher costs for the friendly service, but that's not the case anymore as there is an older gentleman there that is very abrasive and condescending (at least has been my experience every time) Unless you absolutely have to use them, I'd say look elsewhere.