Great customer service. Staff was friendly, professional, and helpful. The process was smooth and everything was handled quickly

WARNING TO ALL CUSTOMERS TLDR: DO NOT believe the initial quote provided by this shop before their diagnosis and DO NOT let the staff intimidate you into paying more than what was initially agreed. LOOK ELSEWHERE or be prepared to DOCUMENT YOUR INTERACTIONS for a more truthful and respectful experience. The following is a summary of our experience to help ensure this does not happen to future customers. Context: An initial quote range of $180-300 for a MacBook screen repair was recieved from staff member Jacob, along with assurances that it would cost no more than that range. An $89 diagnostic fee was charged (they did not inform that this fee was nonrefundable, only that it would go toward the repair cost should the service be accepted) Days later a follow up phone call was made to the shop to confirm the final quote. A new and increased quote of $400 was provided by "Mo", the woman who answered the phone. When asked if a refund of the diagnostic fee could be arranged, Mo stated that the fee was nonrefundable, and did not seem to care when informed that we were never made aware that the fee was nonrefundable. She simply said "sorry". After stating the details of the intial visit to the shop, including the previously agreed upon quote range which was much less than the new quote, a staff member that goes by "Zombie" took over the phone call to emphasize that Jacob "tells everyone the diagnostic fee is non refundable" but an email address can be contacted for disputes. It's worth noting that Zombie's tone on the call was not polite and he seemed annoyed about the interaction. Zombie also stated that they would "check the security cameras to see if Jacob failed to mention the fee was non refundable", and text a man by the name of "Dennys" about the situation. It was not until after an email was sent regarding the refund, and a second phone call was made to the shop (answered by Zombie) to confirm the names of the staff members from the first phone call, that a refund was offered. At this point, Zombie's tone had completely changed to what it should have been from the beginning, empathetic and polite. To his credit, he even apologized. The favorable outcome of this interaction does not negate the negative experience endured, or change the fact that the actions of the staff were unacceptable. Unacceptable actions: - Inaccurate initial quote - Failure to inform that the diagnostic fee was nonrefundable - Failure to honor initial quote range - Rude demeanor of staff when concerns were voiced by customer While the value of $89 varies person to person, how a business treats its customers is what truly matters. Ultimately, what could have been a very positive customer experience was soured by the acts of the staff members regarding our concerns. As someone who has worked in customer service for 15 years at various management levels, here is a script for your staff that may prove helpful, as it seems the current staff has not been adequately trained, or simply fails to execute the training recieved: For customer concerns/disputes regarding conversations that happened in the shop that may need to be verified through camera footage: Staff member: "I understand your concern and I thank you for bringing this to our attention. Let's see how we can resolve this for you. Can you please share the details of the conversation?" (Once details are recieved): "Great, thank you for providing those details. Before a determination can be made, we will review what information we can on our end and get back to you regarding a resolution. What is the best way to reach you?" With the correct tone and attitude, the above script can go a long way in preventing my experience from happening to others. Cheers read more

The staff was super friendly and accomodating! And it was quick in and out. highly recommend

Was impressed that they could figure out how to fix a Saltwater damaged phone and bring it back to life to allow me to keep photos of my family vacation and give my 75 year old mom a gift of photos to remember the event. Thanks to the team!!! read more

Very efficient and quick service and well priced. In addition to fixing phones they have cases, chargers, and a few phones for sale.

I highly recommend to go to Mr Fix cell phone & computer! Jacob did an amazing job with assisting me with my cell phone issue. He is personable, efficient, and a fast worker. I was out within mins with regarding my particular issue. I was highly impressed with the customer service skills that I received today. I hope I don't ever have an issue with my phone again. However, if I do, I will definitely be returning to this location and requesting Jacob to assist me again. read more

My 12-year-old lost his phone, so my 22-year-old gave him an old iPhone with a cracked screen. Thankfully, he had already purchased the new screen, it just needed to be changed out professionally. Of all the places I looked at in Hampton, Mr. fix had the best reviews. Due to the location, I expected it to be very expensive. I was worried about this because my 12-year-old is paying for this himself and his allowance isn't any amazing amount. However, the labor charge was $65 but if I checked in on yelp, I saved five dollars - so I did Initially my rep, Mohammed, said the charging port wasn't connecting, the on/off button was loose, and the camera only worked if it was in selfie-mode. However, he fixed the charging port at no charge, he said that the on/off button would be super expensive and not even something to worry about...And I told him it's for a 12-year-old boy, who doesn't use the camera anyways, so I wasn't worried about that I pick it up in a couple hours and Mohammad will also help me reset it. This location is very busy, yet they move through the line with ease and have people in and out quickly. Excellent customer service; I highly recommend Mr. fix Hampton/Colosseum! read more

Mr Fix - Defender cases & used/ resale devices - Mobile Phone Repair Near Me - Hampton, Virginia

Excellent service, efficient. The staff was courteous and professional. I would highly recommend

I came here befor and had my cpu laptop fix..it was great service and I was well help.. This was a year ago. BUT THIS TIME I came back same cpu. Screen went out again..So I came back to them..The severice was bad. It was a different staff and was refused service to replace my screen cause I wouldn't take his advice and pay 90 dollar just for them u look at it and tell me if it can be fix..I said no I ll just pay the 150 to replace my screen. He was rude. Useing profanity .and refused service cause I didn't take his advance...I just took my laptop and left. Will never go there ever again ..there better customer severice at the flee market .smh read more

I want to share my upmost gratitude to Chris at Mr Fix and his employee Christian. I had the strangest of requests; I needed a clock fixed. The part where the batteries fit had corroded, came apart and essentially did not work. This was a gift from my mother, who I lost a few years ago, and so it was important to me that I find someone to repair it. I took this clock to several different places , including a clock repair business, but because it's electronic, no one wanted to touch it. I happened to walk by Mr Fix when I was at PTC and decided to ask if they could help me. They were kind enough to take a look at it, and I was elated when they told me it was FIXED! read more

Mr Fix - Clock - Mobile Phone Repair Near Me - Hampton, Virginia

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Helpful:He tried to make it an easy fix but it whinded not being..tried before trying to charge me for MacBook Pro keyboard replacement. Service not complete yet... read more

Great quick service. As always Was able to install a kindle battery and get it back up and running quickly. read more

Brian did a great job on my iphone X screen repair. I dropped the phone on the parking lot last week, but it still was working up today. Today the screen stopped responding to a touch. So i google a local & trusted iphone repair store near me and found Mr Fix. I was pleased with the price (it only was $179 comparing to $210 from another shop) and a turnaround time - they were able to fix it within 25 min. Oh, and they gave me 50% on the screen protector as well! Thank you again for saving my phone! I followed your advises and won't leave it without a case anymore! read more

Mr Fix - Mobile Phone Repair Near Me - Hampton, Virginia

Outstanding customer service and timely repairs. Recommend for any of your computer needs! read more

Mr Fix - Mobile Phone Repair Near Me - Hampton, Virginia

I came here during my lunch break to get a replacement screen protector for my phone and was seen right a way. Kyra took her time and did her due diligence replacing my cover. I came back later that day after work to get a screen protector installed on my iPad mini and Kyra executed that with grace. I will definitely be back again. read more

Mr Fix Cell Phone sucks ass. I went to get my phone fix to have the battery changed twice and it still is not working right. I paid $116 for shit. Do not take anything to them to fix they suck ass. read more

Awesome service. Customer service was the best Ive had in a long while and quick. Got my phone back fixed and as good as new. Highly recommend. read more

Amazing fast customer service! No issue no hassle and price to beat! RECOMMENDED in the 757 area!

Excellent service, quick turn around, best prices in town! They're always my first choice!

Prompt and friendly service! I highly recommend Mr Fix! I have ha only the one experience but I will be going back.

The people here are very nice and informative. They fixed my phone and replaced the camera. I'm highly satisfied and will definitely do business with any other broken items. read more

Fixed my phone quickly and works great Customer service was very good as well will recommend to my friends read more

"Repaired" my phone but didn't properly seal the screen on and then when it came off, I discovered they broke some of the internal parts that they failed to mention. Over priced, take too long, and can get everything done faster and with better quality down the block at cell fashion. read more

Fast and efficient! The price was competitive and the gentleman was very professional! I highly recommend them foe a cracked screen. Lots of accessories and cases for a good price. read more

Look, I won't come back to mr fix if Courteney isn't there. The staff is amazing also though. I just have a favorite. Thanks Mrs Fix.

The guys at Mr Fix are PHENOMENAL! Friendly, quick, and excellent customer service. Hopefully I don't have to fix a cracked screen again anytime soon but if I do I know where to go! read more

I really needed my daughters iPad fixed before Christmas for her present. Kyle was SOOOOO helpful. I called to check the status and he made sure that my needs were met. They were very nice and polite! THANKS KYLE! read more

Raufi was excellent, phone screen came out great! Also I appreciate his customer service!

My go to phone repair place. I've gone here twice in the past but most recently I went to get my camera replaced. The staff was really nice and I even got a discount for checking in on Yelp. My phone was fixed in about 1.5 hours and working good as new. read more

The worst place!!! They create excuses for everything, they want to know why they have had 3 people quit. All the care about is making money. They don't communicate at all. They promised it would be done in 3 days .My computer sat wit them for 10 days and never once got a call. Didn't even try to offer a discount or a anything. Paid over $200 for a screen repair! They even asked me to take my post down. read more

I recently moved to Hampton and I had my PS4 fixed here since it got damaged during shipping. Jonathan & their team are the chillest people you'll ever meet! Vibes are great in that store, theIr customer service is super helpful & friendly. They also fixed my PS4 in a few days (probably 2 days max). You won't regret getting your things fixed here. Every penny is worth spending here read more

Jonathan was great!! This is chick fil a service of a phone store. Very personable and nice! Didn't mind waiting in store because the energy was great read more

I thought for sure I was headed to the Apple store for a new iPhone. I wanted to attempt a repair prior to shelling out some serious cash. My iPhone 7 Plus had no speakers, nor voice microphone. These guys recommended a factory reset, and accomplished this far quicker than I would have. In the end, my phone was all better, and they didn't charge a nickel. I will go here first every time! read more

Took my 9 year olds tablet in to be fixed 3 weeks before Christmas and was told the part I needed had to be ordered and it needed soldered. I called Monday before Christmas and was told it was at another store and would be in the store that day, they said I would get a call but never did. Went in on the 30th and was handed the tablet and tried to turn it on and nothing happened. My son is standing there so excited and the guy says ohh its not fixed the guy that needed to fix it quit so we will refund ur money.... Almost a month and no phone calls. He didn't seem sorry what so ever and made no attempt to even try to fix things. I'll never go back for any reason. read more

My brother completely DESTROYED his phone. I was able to do a walk in here and the gentlemen informed me of all the repairs needed for his phone to work again. So grateful that I found these guys! I drop my phone all the time, so whenever I need something fixed, I'll definitely be coming here! read more

Very nice workers, however my Phone came back in much worse condyion. Went for a cracked screen and left with a dark screen and the next day my screen had a black line down the middle. Don't waste money read more

Jonathan has the best customer service skills & did an amazing job repairing my daughters phone.

Today was the second time that I've gone into Mr. Fix It about my PC laptop. Previously, they had wiped my OS and reinstalled it. This time, I basically asked them to look at it and suggest any upgrades or suggestions for dealing with a HUGE slowdown on my computer. They (Ben and Bryan) talked to me for about 20 mins troubleshooting what I use the computer for and where the hangup might be. They suggested three things -- going to Best Buy and buying an adapter and a different ethernet cable and to change settings on the hardware I use for work at home. They seriously solved the issue and my computer is running so much better. They didn't make any money off of me, but their help was a huge value! read more

On 31 October 2019, i entered Mr Fix in Peninsula town Center to request a screen replacement for my Galaxy S7 Edge. The clerk took my deposit and ordered a replacement screen, telling me it would be in the following week. The replacement screen arrived November 6th, and on 7 November i dropped my phone off to have the screen replacement as requested. Mr Fix replaced my screen with the new one, only to discover that i was no longer able to connect to my Cellular provider. As I need my phone for work, having a non-working phone was unacceptable for me. He informed me he would order another screen and put my phone back the way it was until the new screen arrived. He replaced my old cracked screen and told me he would call when the new screen arrived. The following day, i realized that Mr. Fix did NOT put my phone back in working order, and i was unable to make or receive calls or texts using either my Cellular service or Wifi Calling for two days. Several calls to Mr Fix went unanswered (using a different number), so I returned on Saturday, 9 November to receive the final repair. Despite repeated attempts, Mr Fix was unable to restore my phone to the condition it was in when it was given to Mr. Fix, and their only resolution was to refund the deposit I made for the screen. I now find myself with a non-functioning phone, a necessity for my job. I have contacted the local branch, the corporate office, and a Better Business Bureau complaint has been submitted. read more

Mr. Fix is definitely my go to place whenever I'll need any of my devices looked at. Their customer service is top tier and they definitely welcome new customers with a great environment. Pinky helped me both times and offered great customer service. Definitely recommend this repair shop to anyone in the Hampton area! read more