Excellent turnaround time and quick fix. I truly appreciate…read morethe level of service that I got from this company. I would be more than happy to do business again.

Cell Phone Zone has excellent service and fair pricing. The guy fixed my cracked phone immediately-…read morelike, "bring it it, I'll fix it even if I have to stay late to get it done," which he did. I compared prices and he charged about 65% compared to other quotes. Friendly to boot. I noticed several iPhones and others for sale there at what I figure to be fair prices, at least lower than the trade-in values I found. The bottom line is, Cell Phone Zone is a good choice for cell phone service. I definitely will go there again if I need to. Hope not, though.

Came in today on a Saturday after dropping my phone and having the screen on my iPhone 5s…read morecompletely cracked. I only paid about $70 to have my screen repaired instead of my $100+ something insurance for a new phone. They told me it would take about 2-3 hours because it was pretty busy, but it took only an hour and I had my phone back. Great service and surprisingly quick. Oh, and they offer a military discount!

My husband went in for a Crack screen and got it fixed. The screen would blink to black and would…read morebe all over place. Eventually the screen went black. We went back for the warranty to have replaced. They replaced it. Within a few weeks the screen started acting weird again. Then when he applied pressure for the finger print the screen went white and bright down the side. We took it back in. They said he had dropped it and refused to fix it even though it was a screen issue from the replacement. There was no sign of damage or cracking. They wanted us to pay full price for another screen even though the screens that had been put on were faulty or not working right from the start. Highly do not recommend if you're trying to replace a android screen from our experience. We have a Google pixel for reference.

2nd visit here and am again very pleased. First time was for an ipad screen repair that they…read morecompleted quickly and for a good price. Today, I needed a screen protector. They always give me a little discount for some reason or another. Today's screen protector was cheaper than I could have bought it for and certainly, the application was better.

Please do not come here for an iPhone repair. My mother came here to have her microphone fixed…read more When she received her phone back, there was a new screen on her phone. The only reason it was obvious was because the screen was so dark she could not see to use her iPhone. It looked as if the lighting was on the lowest setting but even turning on the backlight didn't make a difference. They should've never charged her and if I was there, I would've called the police on them. They either stole her original screen or broke a piece inside the phone when they replaced the microphone. The associate said that he could replace the screen with a third party screen (which would make it look original and bright again) but she wanted her phone in the original state she brought it in (original Apple part) just with a fixed microphone. They still charged her over $100+ to fix the microphone and now she has to pay $200+ to get the screen fix that they ruined. My mother's iPhone screen was not cracked and brought in its original condition. I recommend everyone to take their Apple products directly to Apple for repair. She also should've known because on her way out, there was a gentleman who claimed he bought his phone from this company recently and it stopped working. There was another woman who was complaining that she recently bought an iPhone from this company and when she went to register it, she couldn't because it was a "stolen phone". These are all red flags and I don't recommend going to this business for iPhones or iPhone repairs. I'm disappointed for my mother because she is older and was taken advantage of. They should've never charged her and tried to lie and say her phone came in that way when it didn't. They are definitely scamming people and it's sad when it's older people who are not technology savvy.

Was super disappointed with the wait here it was unbearable for one I wait 30 minutes for me turn…read morein equipment and finally got help and then I was told I can't turn in the equipment until it's cancel and the store it self was not busy at all there was was only two people in the store and just seems like they need assistance with staffing and do not go to this location to turn in or do service it is not worth it at all and didn't feel like the person who help really want to resolve the issue.

My daughter and I got the best customer service from Dennis Good at this store which can be hard to…read morecome by these days. He was very professional and knowledgeable.

When I arrived at store I was completely ignored & had to ask for help. Even though other…read morecustomers were there they made me feel invisible as if they didn't care. When I finally asked after 10 mins. employee "Trey" was short with me and basically said wait in line.

Do NOT visit the AT&T store at 12080 Jefferson Ave, Newport News. I came in for a simple number…read morechange and the representative, without my authorization, added an extra phone line, upgraded my plan to the most expensive tier, and canceled my Trade-In promotions. This led to a significantly higher bill. When I returned to resolve it, another representative was combative and refused to help, deflecting responsibility. This behavior suggests unauthorized and potentially illegal account churning. However, I was able to contact AT&T customer service by phone later that day. The representative, Margarita, was fantastic, professional, and efficient. She swiftly reviewed my account, listened to my complaint , and restored my original plan and Trade-In promotions. Recommendation: If you need assistance, call customer service directly. Do not trust this location for any account changes.

Not impressed with the customer service. We are stuck with Verizon because nothing else is…read moreoffered in our neighborhood for cable. If you have a choice, go with your second option... Verizon is a waste.

The employee used my phone without my permission to leave herself a good review. She could gave…read moregiven herself access to anything in my phone. This is a complete violation of privacy and I not only will never go back to this location, but I will spread the word for people to not go here.

They have made strides to improve their relationship with all customers not just the fringe…read more I'm glad they are closed today on Christmas. I like shopping here better than the mart store as quality is a bit better and the experience is definitely better. In my opinion they have nicer people working here.

Target is aiming to target your wallet to spend more than you initially intended. When you go to…read morepick up multiple items, you end up with the store in your cart. Most locations are strategically placed, allowing you to find plenty of food options.. In terms of staff and personality, this Newport News location appears to be more challenging.