I had used this company about three years ago and had successful results with them setting up a tv…read moreand installing some surveillance cameras. Almost two moths ago, I called them to replace some of the cameras and take care of some other issues. A service representative came out and told me what needed to be done but no one ever called me back to set up a time to take care of the issue. I called them twice and no one ever returned my calls. My next communication with them was to get a bill for $280. I was charged what felt like a huge amount for them coming out and talking about the problems but they could not or would not fix the problems. If they had at least contacted me to tell me that they could not fix the problem, I probably would not have been so disappointed with this business. I will not be calling this company for any of their services in the future.

Great job installing & setup of my new smart TV and sound bar. Knowledgeable and efficient.read more

We called several companies to get a tv installed. Tommy answered right away which was greatly…read moreappreciated. Excellent service!! Definitely hire Tommy to take care of your tv mounting.

Made the appointment through yelp and showed up right on time to assemble ikea furniture. Job was…read moredone diligently and quickly. Thank you.

Great job on camera system, way better than the do it yourself stuff. Quality of product and…read morequality of installation was way over expectations. The owner Brad was great to work with, went over the process and how it works. We had previously had a wireless system we bought online and worked for about a year. Had to pay a monthly subscription to keep the footage, with this set up you pay upfront and actually records everything. The video quality is out of this world and can hear everything. Highly recommend!!!

After doing business with Brad at Secure-It for nearly 12 years, paying on time or in advance,…read moreyou'd think it would be easy to get a refund for security alarm services not used for June 2017. This was a month for which we had paid in advance for the April-June quarter back in March. Since we sold our home in April and it closed May 30, we expected an easy refund after we requested this in mid-May. NOT. Plus, it's not easy, rather impossible to get in touch with Brad, even though we tried on three other occasions by phone and once by mail. Lesson to us and to all: doing business in general, with Secure-it in particular, don't pay in advance.

Mark, Erin, and Ron were the best. They shared decades of their own personal experience while…read morethoroughly covering the information required by the Department of Criminal Justice Services for the Bail Enforcement Agent Class. They also assisted students with the process of applying for licensing--a very welcomed support process. The class was instructed with a variety of instructional methods to include practical application, demonstration, informal multi-media lecture, discussion and evaluated through examination. Getting basic tactics for room clearing taught by a retired Navy Seal--well, that was a great bonus!

I recently had the pleasure of completing the private investigators course with Mark and his team…read more I must say I was very impressed with the knowledge & even more impressed with the delivery of it. Mark is very transparent, eager to answer questions, and in my opinion treats you like much more than just a student. I thoroughly enjoyed my learning experience, and cannot wait to take additional courses with him.

Excellent company. Here very quickly to change my locks. Did a fantastic job. Highly recommended.read more

Outstanding, timely service! Excellent customer service. Accommodated me while I was en route to…read moreVirginia and handled my lock changes perfectly. Price was somewhat on the high-side but the service is impeccable and trustworthy.

A no kidding, full service, brick and mortar (and mobile if you need it) locksmith / lock and key…read moreshop. They have it all to include home safes as well. Great staff, great location and extremely reasonable pricing. They will not gouge you. Period. They are now my "go to shop", forever. I won't think of going anywhere else now. I highly recommend them to you. Super nice to deal with. Family run shop. Brad.

Last week I had a phone conversation with Melisa (sp) of Coffey's Lockshop to have a key made based…read moreon a photo of manufacturer's code, which I sent per her instructions. She and I agree to a following morning pickup of my promised key. Next day, I drove 20 or so minutes to get the key as we had agreed. But, when I arrived as we had scheduled, Melissa was in a back office and front desk attendant was clueless about the arrangement made. He asked Melissa, still in the back office, who replied that was unable to obtain the blank? So, instead of calling me back as soon as she determined she would not be able to fulfill the agreed to delivery, she did nothing and I wasted time and a trip to lower Newport News. No, apology for the inconvience, Melissa never even got up to come speak to me but let the attendant stand there at the counter s with a puzzled look. My brother-in-law by the way successfully used the same photo I had sent and Shorty Wallens Locksmith made the key shortly afterwards! Moral of the story as another reviewer stated, "not the same Coffey's it was back in the earlier years.