Nick & John were actively engaged assisting my wife in diagnosing the issue with her MacBook. Nick…read morecame to our home, quickly followed up within 24 hours, clearly explained "Mrs Gates, you need a new battery and I will have your MacBook ready very soon". Nick called the next morning , delivered Cindy's MacBook, and provided tips on how to prolong the battery life. Nick was courteous, personable and professional. He is dedicated and highly motivated to assist his customers. This was a pleasant, seamless experience.

My husband was convinced that he'd have to buy a new phone because something was broken inside his…read more This broken piece wouldn't allow him to charge his phone. I mentioned repairing it instead, and tried iCommand. In literally five minutes, the nice man behind the counter had this piece of wadded lint out of the port. He plugged it in and the phone charges perfectly now! Thank you so much to iCommand for saving us hundreds of dollars!

Very Professional and Efficient Highly Recommend…read moreProficient in recovering lost information.

Fantastic Personal Quality Service and even makes house calls. Chris and his staff are trustworthy…read moreand reliable and quick. Over the 7 years we have lived in Williamsburg, Chris has fixed two laptops and was honest enough to tell us it was not worth fixing a third. Recently, He came to our home and set up a whole house WiFi network that allows us to have WiFi cell phone conversations all over the house, garage, and in the backyard with no dropped calls. We live where there is virtually no Verizon Towers, so no service unless we have reliable WiFi. We highly recommend!

Long post alert!…read more **Please stay away from this business** I originally had taken my post down to work amicably with the owner that said he refund or money because of bad tech. He had constantly given us the run around so I decided this is the best cutoff action, and to encourage future patrons to take your devices elsewhere. I had taken my daughter's switch to this location to be repaired because it wasn't charging. They charged me $181 to repair it which I paid with no issues. When I got the device back, not only did it not charge, the tech tried to give me a piece that was worth $5 to make it charge. I informed the tech that it

I went to the Williamsburg site today to see if they could repair my broken charging port on my…read moreSamsung S22Ultra. They were able to repair it quickly, they were reasonable in cost and it was an overall great experience. I will go back to them as needed and will highly recommend them. Thank you, V. Williamsburg

I was on my way to a local electronics store to look for a new laptop when I decided to go to…read moreColonial Computers to see what may be done to fix my current laptop. It took forever to turn on and was super slow. The technician opened it up and did a diagnostic and determined what the problem was and told me that he could fix it. He said that the laptop was in good condition and that I did not need to spend a lot of money for a new one. I was thrilled to hear this and agreed to leave it for him to fix. He said that it should be ready the next day. I received a call the same evening and it was ready. I went to pick it up and he told me to turn it on. It turned on immediately and worked faster than when I had initially purchase it. I was very happy with his work and so happy that I did not have to shell out money for a new laptop. I'd rather pay a couple hundred as opposed to a thousand or more. I recommend Colonial Computers. Their service is great and they are so nice and accommodating. So glad I found them. Patricia

They charged $95 to "diagnose" my printer problem. The "technician" ran the standard printhead…read morecalibration & cleaning programs (which of course I had already done) and determined that my printer was BROKEN and I should buy a new one. He had absolutely no technical knowledge about printers. I had to show him how to access the toner cartridges. They did reduce the charge to $50 but they did not tell me anything that I did not already know. Total false advertising. I contacted another company and they were honest enough to tell me that no one actually works on printers. Best idea is to just apply the "diagnostic charge" to a new printer.

Top notch company with outstanding service and support. We have been using them for almost 10 years…read moreand could not operate without them.

Macro has been helping my company Digital Nation Media, and several of our clients, with integral…read moreIT support for the past 5 years. They are knowledgeable, timely, and their customer service is top notch!

Throughout the years I've taken my computer to more places than I can count. Not because I move a…read morelot (been in Williamsburg 27 years), not because I enjoy the variety, it is the way these so-called "computer repair" guys have turned into the equivalent of crooked mechanics. The few times I do run across competent job being done, it's been accompanied with condescension and a lousy attitude. Not to ramble on, but it was FINALLY nice to find a place that was actually looking out for my best interest. Not only did they help me out with my computer issues, but they also looked out for me financially. Just a great group of people and wonderful service. Anyways, thanks again guys and to anyone else reading this I would definitely recommend Micro Support Group. In fact this is my first ever Yelp post and it's well deserved. Thanks, Kathy

The guy was very thorough in testing the battery and evaluating to discover only the charging port…read morewas bad. He was able to fix it the same day on a Sunday. He also was very thorough with the waterproof sealant to ensure it was done with professional quality. I would recommend him to friends and family who live in Toano or Williamsburg. The shop is tucked back on the end of the shops along the street in New Town over back behind the movie theatre on a crossroad.

Best service and pricing anywhere near Williamsburg Va! If you need any electronic services this is…read morethe place to go to!!!!! 20/10 recommend

Khalid fixed our Windows 11 PC. It was slow and had many problems…read more He is very knowledgeable about PC and Mac problems. And he is a good explainer and polite teacher. He makes house calls. I will call him again next month with a list of both PC and Mac problems and questions. Text him at 757-291-3663 for a quick response. He prefers texts. He covers the Williamsburg VA area and more. His website is wefixcomputersbyKhalid.com

Service requested: recover computer data. TLDR: Khalid…read moredecided my Mac problem was caused by a power surge before he saw my computer, despite what I told him. He pushed me to buy his UPS, Uninterrupted Power Supply. I did not. So, I paid $89 mainly to hear a sales pitch. Not good value for the money. He also showed up a day early without calling first and pushed me hard to let him in then. I did not. He showed up an hour and 15 minutes early the day of the appointment. Pushy and presumptuous. -- Longer version: Khalid helped me 10+ years ago with a computer issue and I was happy with the results. I called him again because I hoped that Geek Squad was wrong when they they told me my computer failure was caused by memory overload.and that my data was lost forever. I told Khalid my 9-year-old Mac several times displayed messages showing it was running more processes than it had memory. I deleted some processes, but not enough. The Mac then crashed and would not reboot, other than to say that I had too much data stored compared to the memory. So...too many processes running plus too much data. Yet, Khalid insisted on the phone and at my home that the crash/failure was likely caused by a power surge. (This is a valid concern, but most Macs fail because of other issues; estimates are 5-15% caused by power surges.) He pushed to sell me a UPS (uninterrupted power supply unit.) I declined. Also: Khalid did not respect our appointment time. We were set for 10 a.m. on a Thursday. He showed up at my home at 11:20 a.m. on Wednesday, texted and called, wanting to fix the problem NOW. When I told him I had an appointment in New Kent, he pushed again to come in NOW, insisting his diagnosis would not take long. That's pushy. I said no, and left for my appointment. If I had let him in, I would have been too late to have my pre-paid important appointment. I texted him later and said I was happy to reschedule Thursday if the time didn't work for him. He did not respond. But he showed up at 8:44 a.m. for a 10 a.m. appointment and texted and called again, wanting to begin right away. That's presumptuous; at a minimum call first. Khalid, if you are reading this, I implore you to quit being a pushy salesman, respect your appointment times, and return to your previous high level of service. I know you are capable because I've experienced good service from you. Other readers: sadly, I can no longer recommend Khalid.

under new management at least that what the lady at front desk told me. they also no longer do…read morerepairs on computers or motherboards

Great turnaround, communication, and customer service. Overall happy with my laptop upgrade!read more