Excellent turnaround time and quick fix. I truly appreciate…read morethe level of service that I got from this company. I would be more than happy to do business again.

Cell Phone Zone has excellent service and fair pricing. The guy fixed my cracked phone immediately-…read morelike, "bring it it, I'll fix it even if I have to stay late to get it done," which he did. I compared prices and he charged about 65% compared to other quotes. Friendly to boot. I noticed several iPhones and others for sale there at what I figure to be fair prices, at least lower than the trade-in values I found. The bottom line is, Cell Phone Zone is a good choice for cell phone service. I definitely will go there again if I need to. Hope not, though.

This shop displays good quality service, but not only that they give amazing customer service. I…read morevery much appreciate them working with me to help resolve my controller issues.

Took my phone in for a cracked screen. Because it's an odd type, OnePlus 9 5G Pro, the replacement…read morewould have to be ordered. I called back the next day and my phone was ready but had an added bonus. They were able to repair the crack so it looked like it was never broken. The original repair cost was over $240 but I was only charged $55. I would've never been able to tell the difference. You can add integrity to their current list of accolades!

2nd visit here and am again very pleased. First time was for an ipad screen repair that they…read morecompleted quickly and for a good price. Today, I needed a screen protector. They always give me a little discount for some reason or another. Today's screen protector was cheaper than I could have bought it for and certainly, the application was better.

Please do not come here for an iPhone repair. My mother came here to have her microphone fixed…read more When she received her phone back, there was a new screen on her phone. The only reason it was obvious was because the screen was so dark she could not see to use her iPhone. It looked as if the lighting was on the lowest setting but even turning on the backlight didn't make a difference. They should've never charged her and if I was there, I would've called the police on them. They either stole her original screen or broke a piece inside the phone when they replaced the microphone. The associate said that he could replace the screen with a third party screen (which would make it look original and bright again) but she wanted her phone in the original state she brought it in (original Apple part) just with a fixed microphone. They still charged her over $100+ to fix the microphone and now she has to pay $200+ to get the screen fix that they ruined. My mother's iPhone screen was not cracked and brought in its original condition. I recommend everyone to take their Apple products directly to Apple for repair. She also should've known because on her way out, there was a gentleman who claimed he bought his phone from this company recently and it stopped working. There was another woman who was complaining that she recently bought an iPhone from this company and when she went to register it, she couldn't because it was a "stolen phone". These are all red flags and I don't recommend going to this business for iPhones or iPhone repairs. I'm disappointed for my mother because she is older and was taken advantage of. They should've never charged her and tried to lie and say her phone came in that way when it didn't. They are definitely scamming people and it's sad when it's older people who are not technology savvy.

The guy was very thorough in testing the battery and evaluating to discover only the charging port…read morewas bad. He was able to fix it the same day on a Sunday. He also was very thorough with the waterproof sealant to ensure it was done with professional quality. I would recommend him to friends and family who live in Toano or Williamsburg. The shop is tucked back on the end of the shops along the street in New Town over back behind the movie theatre on a crossroad.

Best service and pricing anywhere near Williamsburg Va! If you need any electronic services this is…read morethe place to go to!!!!! 20/10 recommend

The service here is amazing! I came in for a simple laptop screen repair fix and the workers were…read morenothing but nice. I had no idea how severe or minimal the damage to my laptop screen was and was honestly freaking out, but the employees made sure everything was taken care of and got the part to me within three days! Fixing the laptop itself only took about 30-45 minutes, so pretty speedy service in my opinion. They also gave me a lower estimate than I originally thought, so high was a pleasant surprise. Overall as this is my first time coming here, I would recommend anyone in need of a simple or even complex repair to go here!!

Myra noted, quite properly, that I had not made use of TechFix services. I thought I had made it…read moreclear in my comment that I really couldn't provide a valid review. I assumed that Yelp would take note of that, and not post it. I was wrong. However, in fairness, I am revising my comment. The service provided, including a very quick response, with the information requested provided, and prompt answers to subsequent questions, was "great," and deeply appreciated. So, I am modifying my evaluation to say that the service received was great, as far as it went. And, I am sure that TechFix would provide the services about which I inquired in a similar "great" manner, worthy of 5 stars.

I dropped my iPad and shattered the screen. Thinking I would need to replace it, I decided to try a…read morelocal repair shop first. Winner! I took it in this morning and three hours later, for a completely reasonable $99, my iPad was good as new. Highly recommended!

Dropped my phone off to replace the broken back glass. They removed it from the premises to another…read morelocation because the on-premise person couldn't do the repair for some reason. They returned the phone late with the glass replaced, but failed to inform me the microphone had been destroyed in the process and not repaired. On top of that, my bank account was locked the next day from someone trying to hack it. Avoid this company at all costs.

Came in today on a Saturday after dropping my phone and having the screen on my iPhone 5s…read morecompletely cracked. I only paid about $70 to have my screen repaired instead of my $100+ something insurance for a new phone. They told me it would take about 2-3 hours because it was pretty busy, but it took only an hour and I had my phone back. Great service and surprisingly quick. Oh, and they offer a military discount!

My husband went in for a Crack screen and got it fixed. The screen would blink to black and would…read morebe all over place. Eventually the screen went black. We went back for the warranty to have replaced. They replaced it. Within a few weeks the screen started acting weird again. Then when he applied pressure for the finger print the screen went white and bright down the side. We took it back in. They said he had dropped it and refused to fix it even though it was a screen issue from the replacement. There was no sign of damage or cracking. They wanted us to pay full price for another screen even though the screens that had been put on were faulty or not working right from the start. Highly do not recommend if you're trying to replace a android screen from our experience. We have a Google pixel for reference.

Great customer service. Staff was friendly, professional, and helpful. The process was smooth and…read moreeverything was handled quickly

WARNING TO ALL CUSTOMERS…read more TLDR: DO NOT believe the initial quote provided by this shop before their diagnosis and DO NOT let the staff intimidate you into paying more than what was initially agreed. LOOK ELSEWHERE or be prepared to DOCUMENT YOUR INTERACTIONS for a more truthful and respectful experience. The following is a summary of our experience to help ensure this does not happen to future customers. Context: An initial quote range of $180-300 for a MacBook screen repair was recieved from staff member Jacob, along with assurances that it would cost no more than that range. An $89 diagnostic fee was charged (they did not inform that this fee was nonrefundable, only that it would go toward the repair cost should the service be accepted) Days later a follow up phone call was made to the shop to confirm the final quote. A new and increased quote of $400 was provided by "Mo", the woman who answered the phone. When asked if a refund of the diagnostic fee could be arranged, Mo stated that the fee was nonrefundable, and did not seem to care when informed that we were never made aware that the fee was nonrefundable. She simply said "sorry". After stating the details of the intial visit to the shop, including the previously agreed upon quote range which was much less than the new quote, a staff member that goes by "Zombie" took over the phone call to emphasize that Jacob "tells everyone the diagnostic fee is non refundable" but an email address can be contacted for disputes. It's worth noting that Zombie's tone on the call was not polite and he seemed annoyed about the interaction. Zombie also stated that they would "check the security cameras to see if Jacob failed to mention the fee was non refundable", and text a man by the name of "Dennys" about the situation. It was not until after an email was sent regarding the refund, and a second phone call was made to the shop (answered by Zombie) to confirm the names of the staff members from the first phone call, that a refund was offered. At this point, Zombie's tone had completely changed to what it should have been from the beginning, empathetic and polite. To his credit, he even apologized. The favorable outcome of this interaction does not negate the negative experience endured, or change the fact that the actions of the staff were unacceptable. Unacceptable actions: - Inaccurate initial quote - Failure to inform that the diagnostic fee was nonrefundable - Failure to honor initial quote range - Rude demeanor of staff when concerns were voiced by customer While the value of $89 varies person to person, how a business treats its customers is what truly matters. Ultimately, what could have been a very positive customer experience was soured by the acts of the staff members regarding our concerns. As someone who has worked in customer service for 15 years at various management levels, here is a script for your staff that may prove helpful, as it seems the current staff has not been adequately trained, or simply fails to execute the training recieved: For customer concerns/disputes regarding conversations that happened in the shop that may need to be verified through camera footage: Staff member: "I understand your concern and I thank you for bringing this to our attention. Let's see how we can resolve this for you. Can you please share the details of the conversation?" (Once details are recieved): "Great, thank you for providing those details. Before a determination can be made, we will review what information we can on our end and get back to you regarding a resolution. What is the best way to reach you?" With the correct tone and attitude, the above script can go a long way in preventing my experience from happening to others. Cheers