The guy was very thorough in testing the battery and evaluating to discover only the charging port…read morewas bad. He was able to fix it the same day on a Sunday. He also was very thorough with the waterproof sealant to ensure it was done with professional quality. I would recommend him to friends and family who live in Toano or Williamsburg. The shop is tucked back on the end of the shops along the street in New Town over back behind the movie theatre on a crossroad.

Best service and pricing anywhere near Williamsburg Va! If you need any electronic services this is…read morethe place to go to!!!!! 20/10 recommend

Long post alert!…read more **Please stay away from this business** I originally had taken my post down to work amicably with the owner that said he refund or money because of bad tech. He had constantly given us the run around so I decided this is the best cutoff action, and to encourage future patrons to take your devices elsewhere. I had taken my daughter's switch to this location to be repaired because it wasn't charging. They charged me $181 to repair it which I paid with no issues. When I got the device back, not only did it not charge, the tech tried to give me a piece that was worth $5 to make it charge. I informed the tech that it

I went to the Williamsburg site today to see if they could repair my broken charging port on my…read moreSamsung S22Ultra. They were able to repair it quickly, they were reasonable in cost and it was an overall great experience. I will go back to them as needed and will highly recommend them. Thank you, V. Williamsburg

Nice place and professional employees they know what they do. I fix my PS5 and my phone over there…read morefor a really good price comparing with the market. I do highly recommend them.

From the owner: The Fix – Williamsburg, VA At The Fix, located inside…read moreWalmart in Williamsburg, VA, we provide fast, reliable, and affordable repair services for phones and other devices. Our skilled technicians handle everything from cracked screens and battery issues to water damage and gaming console repairs—all using top-quality parts. Most repairs are completed the same day for your convenience. We also offer accessories, protection plans, and AKKO Phone Insurance. With quick diagnostics, transparent pricing, and expert care, we’re here to keep you connected to what matters most.

Very poor customer service at customer service. I had several Amazon returns. Dead slow employee…read morewho decided to organize returns and cut up with a fellow employee. No greeting or thank you. The line behind me kept growing as he did everything but take care of returns. I was there with 7 items which were ready to go. He went and organized everything, including packing boxes in between each scan. UPS would have scanned everything and provided a receipt in under 5 minutes as opposed to Staples. The only thing he said was something about my packages were going to run up their UPS bill. Amazon is either paying or comping them for any shipping. So 30 minutes later, he finished and refused to provide a receipt. I'm now going round with Amazon as 2 of the 7 packages do not appear to have been scanned. Avoid this store. Just go to UPS. I wouldn't buy a single item at this store, even online. So much for increasing foot traffic to the store. I'm pretty sure everything was overpriced and antiquated anyway.

I came in today to return an item from Amazon because it's where I was directed to return it. I got…read morein line behind 2 people before me. When it's my turn, I walk up to the counter and say, hi, how are you doing? Charles looks at me and doesn't say a word. Starts fidgeting with his AirPods and then grabs his cell phone and starts messing with that. Then he puts down his personal cell phone and picks up another phone to scan my item. Never says a word to me - just kinda grunts at me. Your reviews for Amazon returns are terrible and I see why! Maybe you shouldn't service Amazon returns because clearly your employees make the experience awful.

2nd visit here and am again very pleased. First time was for an ipad screen repair that they…read morecompleted quickly and for a good price. Today, I needed a screen protector. They always give me a little discount for some reason or another. Today's screen protector was cheaper than I could have bought it for and certainly, the application was better.

Please do not come here for an iPhone repair. My mother came here to have her microphone fixed…read more When she received her phone back, there was a new screen on her phone. The only reason it was obvious was because the screen was so dark she could not see to use her iPhone. It looked as if the lighting was on the lowest setting but even turning on the backlight didn't make a difference. They should've never charged her and if I was there, I would've called the police on them. They either stole her original screen or broke a piece inside the phone when they replaced the microphone. The associate said that he could replace the screen with a third party screen (which would make it look original and bright again) but she wanted her phone in the original state she brought it in (original Apple part) just with a fixed microphone. They still charged her over $100+ to fix the microphone and now she has to pay $200+ to get the screen fix that they ruined. My mother's iPhone screen was not cracked and brought in its original condition. I recommend everyone to take their Apple products directly to Apple for repair. She also should've known because on her way out, there was a gentleman who claimed he bought his phone from this company recently and it stopped working. There was another woman who was complaining that she recently bought an iPhone from this company and when she went to register it, she couldn't because it was a "stolen phone". These are all red flags and I don't recommend going to this business for iPhones or iPhone repairs. I'm disappointed for my mother because she is older and was taken advantage of. They should've never charged her and tried to lie and say her phone came in that way when it didn't. They are definitely scamming people and it's sad when it's older people who are not technology savvy.

My husband went in for a Crack screen and got it fixed. The screen would blink to black and would…read morebe all over place. Eventually the screen went black. We went back for the warranty to have replaced. They replaced it. Within a few weeks the screen started acting weird again. Then when he applied pressure for the finger print the screen went white and bright down the side. We took it back in. They said he had dropped it and refused to fix it even though it was a screen issue from the replacement. There was no sign of damage or cracking. They wanted us to pay full price for another screen even though the screens that had been put on were faulty or not working right from the start. Highly do not recommend if you're trying to replace a android screen from our experience. We have a Google pixel for reference.

They have good customer service If you have any problems…read moreafter repair they always ready to help and fix it

I can honestly say I walked into Batteries Plus completely misinformed about a battery purchase. I…read morethought I knew what I needed, but I was quickly humbled by how little I actually understood. Thankfully, I had the pleasure of being helped by the store owner, Tish, who completely turned the experience around. Tish was patient, empathetic, and extremely knowledgeable. She didn't make me feel embarrassed for not knowing, but instead took the time to explain everything in detail so that I could make the best choice. Her professionalism, kindness, and genuine desire to help stood out to me in a big way. Because of this level of service, I won't go anywhere else. Batteries Plus has earned my trust, and I'll always be a repeat customer at my neighborhood store. If you're looking for great products and even better customer care, this is the place to go!

Friendly and helpful personnel make this a great location. I buy AA batteries for a local…read morenot-for-profit theater group, plus motorcycle and car batteries for my personal use.

Dropped off my sons iPhone 6....20 minutes later I picked it up. These guys are fast...pay…read moreattention to detail...and affordable. Next broken phone will guarantee a return trip. Perfect...!!

These guys were Awesome. The port on my phone broke. They had it fixed within 10 mins at a very…read moregood price. They were very informative, polite, I was so happy. Just wish they had Verizon or I would have gotten a new phone. Highly Recommended to fix anything on your phone. I saw another customer who's screen was cracked. They had theirs fixed in the same amount of time. Thanks Guys.

Very Professional and Efficient Highly Recommend…read moreProficient in recovering lost information.

Fantastic Personal Quality Service and even makes house calls. Chris and his staff are trustworthy…read moreand reliable and quick. Over the 7 years we have lived in Williamsburg, Chris has fixed two laptops and was honest enough to tell us it was not worth fixing a third. Recently, He came to our home and set up a whole house WiFi network that allows us to have WiFi cell phone conversations all over the house, garage, and in the backyard with no dropped calls. We live where there is virtually no Verizon Towers, so no service unless we have reliable WiFi. We highly recommend!