I had to switch optometrist due to my old office had to cancel my appointment two weeks beforehand. I decided to try this office and I was so glad that I made the switch. The staff is amazing from the moment you walk in to the point you leave. The technician I had she was amazing. I forget the optometrist I saw that day but she was amazing and made some recommendations for my contacts. I was able to save some money compared to the other place I was going. I would recommend this place. read more

Needing emergency attention, I was able to see Dr. Braim one Tuesday evening. I appreciated that they had office hours after 4 pm. The entire team was so kind and caring. I really appreciated both Dr. Braim's and Amber's professional level of calm and understanding of my situation. After carefully examining me, Dr. Braim provided me with advice that she communicated well. I am impressed. read more

First time going. Unfortunately will not return. Not completely horrible experience, as the front desk lady Bri is amazing and needs a raise. She communicated well, she is friendly, relatable, all of the good traits you want. But not impressed with the rest of the staff or the frame selection. I was taken to the appointment by a tech who didn't tell me her name, her position, or what she was about to do to my eyes. For example when they do two scans and one has a puff of air coming at you, it would be nice to know why this test is being done and some communication. I understand the techs do this day in day out but as the patient, I need some explanation besides sit here. I would like consent to do these things. Then the tech did the, "is one better or two." So I assumed this was the doctor because she didn't introduce herself and how am I supposed to know? After the tech did the exam, not the doctor, she told me to look at frames. I didn't feel like I could look at a of the frames because they need to be wiped down after. Which I get germs and blah but that just made me not look at frames. Not a horrible thing just something of note because it caught me off guard. They tell me to go back to my exam room, but I'm not sure why, to my knowledge the doctor already did the exam. I waited 35 minutes until the doctor came in. In between that time I did poke my head out and ask if I could check out, I wasn't sure why I was back in the exam room. The tech who did my exam then used an aggressive sassy tone that I still needed to see the doctor. And then it clicked that she was a tech not the doctor. I did not appreciate the lack of communication from the staff. The doctor then came in. She was sweet, seems knowledgeable. HOWEVER!!!! She said my eyes were red and thus I had dry eye. I don't have symptoms. So rather than going over the pros and cons of doing eye drops she just wanted me to start doing eye drops twice a day. BUT SHE DIDNT COMMUNICATE THE SIDE EFFECTS, THE LONG TERM EFFECTS, THAT ONCE YOU START YOU CANT STOP TAKING THEM. And all of the things you'd want or expect from starting essentially a new medication. I already knew that once you start you can't stop so I spoke up and said no. Which to the doctor's benefit she was receptive about, sort of. It made me feel like the doctors get kick back for selling eye drops, maybe she was trying to be genuine but it gave me an icky feeling because there was no communication of pros and cons. All of this said, I will not be going back. Not horrible, just not for me. read more

Tried this ofc for the first time. Everyone was nice enough, however, I could not use the prescription they gave me. This office deliberately leaves off the PD which you need to buy new glasses. The ofc only includes the PD if you are buying glasses from their ofc. I've never had an eye appt where they leave off info to prevent you from buying glasses somewhere else. Yes, Eastern Eye will do your PD but that was a separate trip to their ofc and only after I tried to get glasses elsewhere. They should inform folks that they do not include the PD for your prescription- that way we don't have to waste our time going to their office--twice. There are too many other more professional eye doctors in town, I do not need this eye office at all. read more

The entire staff and office is incompetent. Nobody greets you, nobody to check in, poor selection of frames. Absolutely awful

This is my review posted to google prior to receiving the office text asking for a review. Begin here: I've had good experiences here in the past, but elected to discontinue my services today with the new provider, unfortunately. In less than one minute, the energy and discussion devolved to disrespectful conduct that included the provider hitting the counter with her hands to emphasize that she would not see me if I didn't switch my monthly contacts monthly on time as opposed to it just not catching my attention that it's time to change them sometimes. When I stated "Understood", she continued to hit the counter and restate she couldn't see me if next year she provided them and I hadn't changed them on time, so I stated that I'd understood the severity, bc I saw her hitting the counter and saying she'd refuse services, to which she replied she hadn't raised her voice and this is why she has another person in the room with her, to verify she isn't being rude. I told her I didn't think she was being rude, but as a long time consumer of vision treatment, that was a very unusual message. I don't entirely mind that we got off on the wrong foot, but I mind greatly that pointing out she was hitting the counter and saying within the first 30 seconds of our meeting that she would discontinue services if rules weren't followed was met with "I haven't raised my voice", as if that squares that circle, and that she states she has a person present as a witness that she isn't being rude...to me meaning she must have had this problem before. She asked if I wanted her to prescribe the lenses or discontinue services, and I don't think there was love lost when I said that this energy didn't feel good at all and I wanted to discontinue services. In all, total interaction was less than 3 minutes, and I was in fact treated like I was out of line pointing out that hitting the counter and saying services will be denied if rules aren't followed was unusual to hear from a provider. For what it's worth...not that the discussion got that far or really was given space for it...but in my early days of wearing contacts, they were expensive, and a provider had told me that since my vision at the time was likely to be stable for a few years, that the disposable and year long contacts were the same lenses and it was a marketing scheme. I'm reasonable and able to be reeducated, and I've seen enough providers to know what's respectful and what isn't. Sorry, but not raising your voice doesn't make hitting the counter and saying you'll deny services suddenly in the realm of respectful behavior to a new patient. read more

I have been a patient for years and have recommended them to others. All staff is caring and thorough. They are friendly and go out of their way to explain procedures and products to me each time I am there. Dr. Meadows and her staff go above and beyond to assist me with any of my eye care needs. I appreciate how much time they spend on each patient making sure everyone gets the services they need. I cannot recommend them enough! (Please disregard the crazy one star review someone posted. I am hoping it will be removed because it in no way accurately depicts this business.) read more

I am so impressed with this office. Dr. Robins is outstanding. I have never had such a great eye exam plus she is such a nice person which is a huge plus for any doctor or other professional youre dealing with. I lost a contact in an eye recently and they were able to get me in for an immediate appointment. Dr. Robins got the contact out but also checked both eyes and made sure everything was good to go. I highly recommend this office. read more

I have visited the Williamsburg, VA Eastern Eye Associates office twice, and each time Dr. Meadows was my provider. And, each time she answered all of my questions and explained the procedures that she was performing very well. And, I felt that she was very patient-oriented throughout each of the visits. I would recommend Dr. Meadows to anyone who is looking for a competent, professional and patient-oriented eye doctor in the Williamsburg, VA area. read more