I lost my multifocal prescription glasses and was in a panic. Colonial Eye Care was able to help me with multifocal prescription contacts in just one day. Their fast, friendly service saved my week. Thank you! read more

(please read updated comments at the end of this review) Friendly staff, plus a kind and respectful healthcare provider. Unfortunately, that's not where the saga ends. Their billing practices are flawed. In April of 2025 I tried this practice for an eye exam. They told me I had insurance coverage, which was a pleasant surprise. They collected my $90, and I was on my way. Months later I got a bill for an additional $210 (a violation of the No Surprises Act). I called the office, and the woman I spoke to told me the bill didn't look right, looked really messed up, and she would do some further research and get back to me promptly. I was very happy with how she handled the call, but I never heard back. I've since called on three separate occasions. On one of the occasions, I was told the practice outsources all their billing and they couldn't help me if they wanted to. I asked for a reasonable timeframe to hear back, and the woman told me 48 hours. That was grossly inaccurate. I'd call a fifth time, but this practice has clearly demonstrated that won't be effective. My time is valuable, and 19 weeks after my initial appointment this mess still hasn't been resolved. Perhaps someone will get back to me after reading this review. UPDATE: promptly after I posted this review, Caitlin from the practice called. She was polite, forthright, and literally used the phrase "We take ownership" for the mistakes that happened. Bottom line: these people are human, they made mistakes, and though they took too long to rectify the problem they ultimately made it right. I'll likely be going back to give the practice another try. Genuine, caring in healthcare, and taking responsibility - I have to respect that. read more

Colonial Eye Care - Messed up bill - Optometrists Near Me - Williamsburg, Virginia

If I could give no reviews for this place, I would. I went because they had so many positive reviews. Makes me wonder if those were paid for!! My son went and was billed for $189 outside of his insurance. The co-pay for the exam was only $10, how did he come away paying $189. They told him he needed a comprehensive exam, which he assumed was part of the regular eye exam. They nickeled and dimmed him for test that an older person should have. He's only 22. I have since educated him on how businesses will take advantage of you if you are not 100% sure on what you need and don't need before you get there. This place will absolutely take advantage of you and your money. Be very aware!!!! He literally paid for services that were medically unnecessary and I will filing a complaint the licensing board for this today!!! read more

Love! My son has been seen by several doctors at the practice and all have been absolutely incredible. Always explaining things to him in terms he understands and answering any questions he may have. When another son (not a current patient) had an eye emergency, they got him in within 15 minutes of my calling, telling me not to worry about giving information over the phone as they could pull it from my other son. Once again the doctor we saw was incredible and ensured my son's vision was not in jeopardy. Recently I went for my own vision -- affected by a dysautonomic disorder and while many other eye doctors have dismissed me over the years, Dr. Pierce knew exactly what I was dealing with, still made sure it wasn't just my eyes and is working with me to to ensure I find a solution for my uncommon situation. Frankly surprised by the negative comments, however most seem to have the same complaint, billing issues, which frankly seem like issues with people not understanding the own coverage or what is and is not in network. I paid $90 for myself and my son at that joint appointment. That's $45 each. I also had every exam in the book as we were trying to ensure it was not a retinal issue or worse. When I've needed anything the women at the front have gone above and beyond. I needed my son's prescription sent to me to order his glasses as I prefer a style provided by an online provider, and since they were on the phone with other patients, I received a text message asking how they could help -- I had the script emailed to me in less than 5 minutes. Couldn't recommend Colonial Eye Care enough! read more

I was here recently with my brother who is severely disabled the assistant we worked with was wonderful I believe his name was Manual. However there were two black girls that I can only imagine they were also assistants since they were in uniform and quickly scrambled as I walked by, they smelled that of marijuana and were talking very loudly and poorly about someone and saying horrible things, I could clearly hear them in the waiting area. The taller one was talking about "fighting someone" while the other one just kept giggling. Very unprofessional, the management needs to reevaluate that situation. read more

If you wear rigid gas permeable (RGP) lenses like me, then I do not recommend this place. As far as the staff and doctor they were very nice but never been in an exam room that the assistant acted surprised I didn't bring my own contact lense case and the only boston saline was in another exam room, which a patient was in there so he couldn't get it. This is an eye doctor office, right?? So now I'm waiting on my contact lenses to be made which is going on 3 months! Yes, 3 months!! I have wore RGP most of my adult life and have never waited this long, ever!! This is ridiculous! I've called twice, first time they blamed it on the holidays, Honey it's way past the holidays. Second call (24th of Jan.) they said they'd have the doctor call and check on them and let me know next week well, guess what, it's next week and no phone call. I will give them until the middle of February then no contacts I will be demanding my $500.00 back and go somewhere else!! read more

I had never been to Colonial Eye Care until last Saturday but will certainly go back when I need an eye exam, glasses or adjustments. Grace Baumgartner was courteous, knowledgeable and professional. Would highly recommended this business. read more

We came to this practice after leaving our long time previous practice (Eye Care Center of Virginia). We had a VERY awful experience at the previous place when they were bought out by Dr Shultz. Colonial Eye Care is awesome. They took care of my family and treated us kindly. Actually told us several people came to them after Dr. Shultz took over the other place. My oldest son needed glasses and they helped us with that. They are patient with my family of three silly boys who ask 5000 questions. The dr is so patient as well as the rest of the staff. read more

I always have a wonderful experience. Everyone there treats you like family. The staff is very professional and courteous and the environment is always clean. There is a play area separated from the main lobby if you have small children who are impatient. They can read or play without becoming too loud. V. Smith read more

The doctor here is quite competent, the office is nice and the staff are very friendly. The reason I gave it only two stars was because of the quality of the glasses I purchased here. I bought, what was for me a fairly expensive pair of glasses. Unfortunately, they seem to be poorly made and the eye and ear pieces rattle around every time I turn my head. By the end of the day I have a headache from wearing these. I went back a number of times to get this fixed and it seems nothing more can be done. SO I am stuck with an expensive pair of back-up glasses and had to go back to wearing my old frames. So go here for the doctor but maybe think about getting glasses somewhere else. read more

I switched to colonial eye care a little over a year ago and I highly recommend! The doctor is so friendly and personable. So easy to make an appointment the appointment five staff are very accommodating and welcoming. I travel all the way from New Kent to come here! read more

Josh, Lashawna, and their coworkers at colonial eye care are so professional so courteous they treat me like family I highly recommend second to none ! What nice people ! read more

Doctor Brent takes time to explain your eye exam so that you can understand it. We like the procedure to take pictures of our eyes so he can compare them from year to year as we age. His staff support is always friendly and courteous. And, if you need glasses, Stephanie and her staff are exceptional in helping you select glasses within your budget. You are in good hands at Colonial Eye Care!! read more

Was very pleased with the service and Brent was very through and professional. They did not accept my insurance so I did not purchase eye glasses from them. Pat M. read more

Excellent and very friendly from the moment you enter until you walk out the door. I would highly recommend this office and Dr. Segeleon.

I had a wonderful experience at Colonial Eye Care from the office staff to my long visit with Dr. Dr. Segeleon. Dr. Segeleon took his time to explain they entire visit with me which I really appreciated. I would refer his practice to everyone. read more

Had such a fantastic experience at Colonial Eye Care. Dr. Brent was wonderful. He spent loads of time with me for my first foray into eyeglasses and / or contacts. He has great equipment, he explained everything I asked about and helped me make an informed decision about my eye wear. Also, his staff, Tyisha and Stephanie were perfect. read more

Dr. Segelon and his staff are super caring and flexible. Last week I called just before closing and they fit in my Dutch friend who was afraid her contact was torn. When we came in with 5 kids who were ready to go to Busch Gardens, I know the staff was cringing inside but were incredibly hospitable and friendly, as they are whenever I come for appts. read more

Everyone in the office was really welcoming and helpful. The tech who adjusted my frames was great. She took time to adjust them until they were perfect. I didn't buy frames but they had a great selection of frames in the current style. read more

Dr Segeleon and staff are so wonderful. I truly feel among friends when I come for an eye exam. The level of care and professionalism is the best I have seen in an eye care practice. It is very clean and pleasing to the eye and the staff is super friendly and accommodating when checking out and making appointments. read more

My wife and I have seen both Dr. Segeleon and Dr. Guth. Both are super and take the time to explain things. Both very knowledgable. The office staff is great too and we've never had to wait for an appointment. Would recommend! read more

I've had glasses since 1st grade and going to the optometrist was never my favorite activity, so when I needed to get new glasses I dragged my feet for months. After going to a number of places to shop around I found Colonial Eye Care. Hands down they have the best customer service of any of the places I've ever been. The staff was accommodating, friendly and knowledgeable. When there was a snag with my insurance, the optician spent a good 30 minutes on the phone with the insurance company on my behalf to make sure I was getting the best price. Even though I don't live in lower VA anymore, I would make a trip back for my next pair. read more

Love Dr. Segeleon and his staff. Always so friendly, helpful, and patient. They take the time needed with each patient to make sure they have the right prescription and fit. Our whole family goes to this practice, and have always been happy with the results. read more

I really would have given them a high rating based off of my eye exam and the physician but now I've waited more than 3 1/2 weeks for them to correct my lenses. I choose this practice keeping in mind it was not a Walmart or mall MD and lens location. Now I'm wondering, after paying close to $400 if this was the right choice. I have to keep calling to find out what is going on with my new lenses. They on the other hand keep blaming it on "shipment" problems. This baffles me when this is the generation of shipping overnight and next day. Makes you wonder. Think twice about this location. Very, extremely friendly yet the wait has not been worth it. read more

This was my first appointment there. Enjoyed my entire experience from the moment I walked in. I was greeted right away, the receptionist was super helpful. Had a great doctors and tech. Would highly recommend read more

Had my first eye exam with Colonial Eye Care today. Very friendly greeting and made me feel comfortable right off the bat. Then the entire exam was done by Dr. Selegeon himself. He answered all of my questions and was not in a rush at all. A wonderful experience from start to finish from a Doctor truly concerned about my eye health.. read more

I've been coming to Colonial Eye Care for 2 years now and have been impressed with every single visit. Dr. Segeleon is very thorough and takes his time with you to ensure you are getting fitted for the right contact lens and prescription glasses. There's never a long wait and the staff are all courteous and very friendly. The welcoming atmosphere ensures they care about each of their patients. You will not be disappointed. read more

Dr. Segelion is amazing. Super kind, knowledgeable, professional, and understanding. I had been to two other optometrists before Colonial Eye Care in an attempt to get contact lenses, and neither of them were to even able get the lenses in my eye! Dr. Segelion was patient with me and took his time and I got the contacts I've always been wanting. He's the best optometrist I've ever had! His staff is also amazing and friendly and make the whole experience great. Can't recommend this office enough. read more

Dr Segelon is by far the most caring and engaged optometrist I've had. He is always fully aware of my history when I arrive, and goes above and beyond to ensure that my glasses and contacts are exactly what I need, including spending a great deal of time to find me the right fit and brand over several visits. His staff works the same way. Colonial Eye Care has probably provided the best overall health care service that I've experienced anywhere. read more

Dr Segeleon is the best. Extremely knowledgeable, and very personable. Appointments are always on time and the staff is so friendly and helpful. It is a really pleasant experience visiting their office. read more

The entire staff is incredibly friendly, helpful and professional. We are always greeted by name and on time!!! Dr Segeleon is thorough and explains each step as he examines your overall eye health. Best office in town! Highly recommended! read more

Wonderful experience, from making the appointment to getting my new contact lenses. I couldn't be happier with the exam, fitting, instructions, and particularly with the outcome. I can see again both distance and close up with a single multi focal point lens, and since both eyes are the same I have perfect depth perception. The adjustment to wearing lenses was easy with minimal discomfort and the staff was especially sensitive to provide any assistance needed. Dr, Segelon and his staff are top notch and highly recommended. read more

So happy to have a found a good optometrist in Wburg. Dr. Segeleon and his staff are so friendly and professional. Didn't have time to get fitted for glasses after my exam, but I have every confidence their optician will do a great job as well (I met her briefly... Stephanie was super-helpful). When was the last time you could say you ever looked forward to going to the doctor??! If only all medical professionals would be this way... read more