I lost my multifocal prescription glasses and was in a panic. Colonial Eye Care was able to help me…read morewith multifocal prescription contacts in just one day. Their fast, friendly service saved my week. Thank you!

(please read updated comments at the end of this review)…read more Friendly staff, plus a kind and respectful healthcare provider. Unfortunately, that's not where the saga ends. Their billing practices are flawed. In April of 2025 I tried this practice for an eye exam. They told me I had insurance coverage, which was a pleasant surprise. They collected my $90, and I was on my way. Months later I got a bill for an additional $210 (a violation of the No Surprises Act). I called the office, and the woman I spoke to told me the bill didn't look right, looked really messed up, and she would do some further research and get back to me promptly. I was very happy with how she handled the call, but I never heard back. I've since called on three separate occasions. On one of the occasions, I was told the practice outsources all their billing and they couldn't help me if they wanted to. I asked for a reasonable timeframe to hear back, and the woman told me 48 hours. That was grossly inaccurate. I'd call a fifth time, but this practice has clearly demonstrated that won't be effective. My time is valuable, and 19 weeks after my initial appointment this mess still hasn't been resolved. Perhaps someone will get back to me after reading this review. UPDATE: promptly after I posted this review, Caitlin from the practice called. She was polite, forthright, and literally used the phrase "We take ownership" for the mistakes that happened. Bottom line: these people are human, they made mistakes, and though they took too long to rectify the problem they ultimately made it right. I'll likely be going back to give the practice another try. Genuine, caring in healthcare, and taking responsibility - I have to respect that.

I'm not going to talk really bad about Eye Center, but I am also not going to say I got the best…read morecare either. I have been wearing eyeglasses/Contacts for decades now. My old Eye Doctor back in my hometown only had 1 person working in the office. It always seemed that I was in and out quickly. There are 3 providers that I know of here. I lost count of the number of people working in this business, this just needlessly drives up the cost of care in my opinion. My primary issue is I was careless and let the provider prescribe a contact lens that did not work correctly. I made contact and was told they would order a trial lens and call me back for another fitting That was months ago and I still have not heard back. I'm not going back, and it's a shame because this clinic is almost within walking distance from my home.

Entire staff is very professional, prompt and friendly. Highly recommend Dr Schultz and his team.read more

This doctor is billing health insurance before billing vision insurance. Furthermore he is falsely…read morefabricating "medical" concerns that simply don't exist and not informing patients of such until they get a big bill from him and their medical insurance company when the patient has vision insurance that would pay for the exam. BEWARE THIS IS ILLEGAL. I am reporting to the State of Virginia and patients must pay attention as they could be found culpable if not reported. Greed has overtaken this practice. When I asked that he call me and left messages with his staff to discuss, he has refused and not responded. Too bad

Dr Barley office is amazing. I went there for a routine exam and I wish I had found him sooner…read more It's been years since I had an eye exam. The main reason why I was hesitant because of a bad experience with another office. Dr Barley was very informative throughout the exam. He had told me my sight was getting better then worse which I had originally thought. During the exam he had showed me what I was wearing compared to what I needed which was a big difference. I would highly recommend this office. The whole staff is friendly.

I was given a new prescription. When I had it filled, my optician commented on what a drastic…read morechange from last time. The minute I put the new glasses on, my eyes felt funny and vision slightly blurred. When I asked for a re-check, it was confirmed that I had been given the wrong prescription and they gave me another one. This time the optician's comment was "This has somebody else's name on it!" I hadn't even noticed that my name was not on the top line! He called the office and they faxed the CORRECT prescription. No one ever reached out to me or offered apologies. The medical staff are fine, but the factory-like atmosphere and indifference to patients has me searching for a new ophthalmologist.

First off, I do like all of the Doctor's I've seen at Cullom & Farah. I had laser cataract surgery…read moreperformed by Dr. Farah and it was good. The reason for the poor review goes against the Riverside Hospital where the surgery was performed. During preparation for the surgery, the nurses and aides at the Riverside Hospital push you to get a "little" anesthesia for the surgery to ensure that you're comfortable during the procedure. Now, NO ONE from Cullom & Farah's office talked about anesthesia during the surgery and the need for it, but I thought - hey this is the same stuff you get at a Dentist's office so what's the big deal! Months later, after all the bills were paid by my insurance, I was hit by an additional $1,500 bill by Riverside Hospital! Surely, the staff at Collum and Farah should have been aware of what Riverside Hospital was doing and discussed the need or lack of anesthesia before I had the surgeries!

My family referred me to Dr. Ambrose having followed her to Williamsburg. We just moved from out…read moreof state. To say I was impressed with Dr Ambrose, the front desk folks, technicians and optical woman is an understatement. Everyone was professional, friendly and knowledgeable. Dr Ambrose showed me and taught me things no other doctor had in the past. The eye test for prescription was done by her. What a difference than what I was used to. She took time, answered questions and explained various pertinent information about the eyes. She also has a sincere, warm hearted and enthusiastic personality. Thank you Dr. Ambrose and Williamsburg Eye Care staff.

They will not provide your pupillary distance measurement for your prescription. Although not…read morerequired by Virginia law, when I pay for a service or personal information about myself then I should be able to have access to it. I hope their "policy" of not providing it is worth it. My family is finding a different optometrist.

I stopped in to Visionworks to ask if an optician might be able to repair the bent/broken frame of…read moremy reading glasses. I then noticed that there was a remarkable assortment of eyeglass frames on display, and anticipated that I would likely be selecting one of them to replace my damaged frame. Instead, Matt, one of the opticians, was able to re-shape and repair my frame, also fitting a slightly larger screw to secure a bow that I thought might not be repairable. When I offered to pay for the repair, Matt smiled, said he was happy to help, and advised there would be no charge. - I definitely will be returning to Visionworks for any future eyeglass purchases. This level of friendly, helpful customer service is extraordinary.

Glasses nose piece broke. Didn't buy glasses there originally. They treated me great. Replaced…read morenose piece on both sides, cleaned glasses, wished me well and said come back for anything. Didn't charge me anything. I'm going back when I renew my prescription on glasses.

The people doing the eye exams were friendly and competent. When I went to check out, however, I…read morehad to wait because one woman was checking out people as well as helping people with new glasses. That's ridiculous! There are three people working in the front and only one can fit glasses and check people out.???

I have gone to this business for years now I'm 3 different states. This was by far the best of…read morethem. The folks that work in the front (hey Pam!) are super sweet. They weren't quite sure how to deal with my exhuberance but they were helpful and friendly. The physician assistant was very business like and didn't want to have light banter and the doctor didn't once look me in the eye. She was too busy reading notes and looking at her tablet. All that aside, once you get to the fun part, this is a GREAT team to help you with your new.look. Seriously. I would go back often if I could afford lots of glasses!

I got these sweet Gucci glasses from Advanced Vision Institute, Ms. Kim hooked me up with these…read moresick glasses. Professional staff at its best. If you are in the area, you should get your glasses from the AVI crew!

Have tried numerous times to schedule an appointment. Called, but get no answer. Tried their…read more"Schedule an appointment" on their website, no response. While I understand we are in the middle of a pandemic, that's a poor excuse for NO CUSTOMER SERVICE!! I mean if their closed, then put that on the answering system.

As a contact lens wearer, I have been going to Jellenek Family Eyecare for about four years now. I…read moream happy with the eye exam and quality of my contact lenses. I also purchased back-up glasses two years ago, and they are still in good shape. They have a good selection of frames from which to choose. One reason I chose Jellenek Family Eyecare is that they accept my health and eye insurance. Located in the shopping center off Monticello with a Publix and Target, parking is located in front. I've always found a spot close to this storefront.

The office manager is terrible. The doctor is excellent in his eye exam, and the office staff is…read morenice, so all went well until my glasses were one week late, so I had to call to learn that the frame was in backorder. That was when the customer service went down the drain. A call two days later didn't help. So, three days later, in another call, the manager kept repeating "when something is in backorder, we never know", and she refused to understand my explanation of why this is simply unacceptable. Fortunately, my glasses arrived four days later. So, when picking them up, I thought I could be more effective in person to make her understand, but to no avail, she was quite aggressive arguing with me. She is intelligent, but either she has no empathy or she is lazy, so hopefully the doctor could be successful in explaining her that "when something is in backorder, you never know" until she does her job, which is to call their supplier and get the date when the frame will be manufactured and available. I had already paid for the glasses, so I had the absolute right to know if I would have to wait for two weeks or for six months. Besides, she told me that they didn't have time to call every customer. Total poor performance.