Upon arrival at Edgewater EyeCare, you are welcomed by a vibrant and creative office, staffed with…read morecourteous professionals. Dr. Nicholas provides friendly and expert service, making it the go-to location for my whole family.

I visited Edgewater today because of an emergency. They were so very helpful, concerned and they…read morecared about the pain I was in. ( I scratched the inside of my eye). Everyone from the ladies up front to the Doctor truly were as good as it gets! Thank you for your help, you saved me a weekend of being miserable. Kim

Welp, we are at it again. As a military family we are always having to "start over" when we move…read morefrom base to base. We are always having to find a new eye doctor, dentist, orthodontist ect. This was on the list, finishing a new eye doctor. I did research on Yelp mostly then a small amount on Google and Facebook. There were so many great reviews for Dr. Wallace-Davis and her practice. I called and made an appointment with ease. I was able to get in with myself and two kiddos a few weeks after the call. Their practice is operating great. They are taking all the precautions and then some in regards to covid. They take your temperature before arriving, space people out, disinfect between patients, wear masks, provide sanitizer and so much more. I felt very comfortable. We all did great at the appointment and we all picked out new glasses. Picking out glasses was nice. I always hate that process because I sometimes feel like people do not want to take the time to help customers pick put their glasses. To me it's important and I want someone who will be patient and help. They took time to help all three of us out and did not push us to move faster. I had to see a retina specialist. The doctor was extremely helpful with that process. She was able to get those documents over even when we keep hitting snags here and there trying to get the documents over to base. I sometimes wish that process was easier for all parties. But, I have just learned to keep patient with it. When our glasses arrived they did well with the fitting. Overall we enjoyed this location and are now forever patients... or until we move again. Haha.

You never know how much better service you get from a conscientious professional and business…read moreowner, until you talk to someone who patronizes a big chain. Thankfully we have such a professional available to us. Perfect service and such detail orientation!! It's a pleasure being their customer. I recommend them, HIGHLY.

Dr. Buck has been my optometrist for several years now. He is friendly, knowledgeable, and runs a…read morepractice that is first rate. The staff are wonderful to work with and have great attention to cleanliness when using equipment, which is lacking in many practices. The optical staff are friendly and I find the pricing on glasses to be excellent. my husband sees Dr. Palmer and she has been great at helping him find contacts that work for him. We highly recommend this professional practice!

Scheduled an appointment for my daughter in Dec. 2025 for April 2, 2026…read more Showed up, the appointment was canceled. They claimed to have called on 3/31. Unfortunately they don't know who called or if a message was left. The only solution was another appointment the following week. What a complete waste of our time.

I was seen for contact lenses on time, the appointment was thorough and the doctor was a great…read moreasset. I will continue to return as long as my visits are exemplary.

I arrived early, before 3 pm. At 5 pm I was leaving without…read morebeing seen. It was chaos, very unprofessional. The staff was argumentive and defended the extreme wait time. The place itself was gross. Large stains on the old smelly carpet. I wouldn't recommend this dump to anyone, ever! They tried to reschedule my appointment and I said I would if they reimbursed me for my Uber. No we won't she responded. Run don't walk away from here. Staff appears incompetent to run a drive through. This is the Hampton Virginia location on coliseum Dr.

I heard the phone ring and she answered it calmly. I watched her face become serious as she…read morelistened to what was being said to her. She asked a few questions and finally said she would be there at the appointed hour. Dr. Spellman had just told her that the small bruise under her right eye that he had scraped to biopsy had shown squamous cells, a potential skin cancer. He wanted to see her that day for another look and additional skin removal for more testing. She asked me to go with her to his office at nearby Hampton Roads Eye Associates on Warwick Boulevard to keep her company and help her listen to what was said. I took it all in and was impressed both with her strength and total alertness and the doc's direct sincerity and careful delivery of difficult information. Nothing final before the new lab work was completed, and it was clear that he was just being careful with his patient even before he could draw any conclusions. Spellman was at the top of his game and his professionalism and humanity set the right tone and told her by his manner that in all likelihood this would not be a big deal, but couldn't wait. We walked out into that chilly Newport News winter afternoon, knowing she was being very well cared for, and able to enjoy the rest of the day. Five Hippocratic Stars for Dr. Spellman and his practice.

I've had great experiences here for over a decade now. It's sometimes challenging to get an…read moreappointment as they book up fast, but once you have it, the service is prompt and efficient. I appreciate that they pay careful attention to your insurance benefits - which can fluctuate from year to year/plan to plan. As another bonus, they have a nice little eye glasses store attached so you can one-stop shop if you'd like (I actually ended up going to Lens Crafters for a wider selection, but if you're not picky, you might find something there you like!). I also have appreciated that they have not pushed unnecessary procedures on me -- a previous eye doctor was insistent I needed lasik, and when I asked about my astigmatism, he dismissed it. The doctors here were very careful about laying out pros and cons of the procedure and actually recommended against it given the cost/benefit ratio I'd face with the type of problem I have in the one eye. Overall, I would recommend them to any new friend or colleague in the area looking for an eye doctor.

This was by far the best experience I've ever had. From the time I placed my call in for a new…read morepatient appointment, to my arrival to the office, I was treated with care by the courteous office Team. Dr. Bittar is AMAZING! His calming spirit and attention to detail are just a couple of qualities that will keep my Husband and I as a happy part of Seen Family Eye Care

Had a great experience here! The staff is amazing, Dr. Bittar is super friendly and knowledgeable,…read morethey have a great selection in glasses and overall the customer service was phenomenal!

Came on Monday. They were an hour late and I had to vome back Wednesday…read more It went relatively smooth Wednesday, but it got me when I had my mask beneath my nose, at the very end, they said they couldn't help me unless I put it over my nose. That causes respiratory problems, so I said I can get my face shield. I got my shield and they said it has to be a mask. I told them the cec mandate says face shields are also ok. They said yes. That is the guidance, but we need it over your nose. If there is a viral load. It comes from your mouth. I did not have to cover my nose at all. Thats for me. It was annoying and overkill. My uncovered nose does not spread anything. So, whatever.

I DO NOT suggest this place. my appointment was scheduled for 11:45 and at 12:30 I'm still waiting…read moreto be seen. I have a very busy schedule and these people gave me the impression that they didn't care or respect my time. lord only knows how much longer I would have waited if I didn't get up and walk out. what really bugs me is that they sent me 3 reminders about my appointment and time and then said in their text and emails that there is a no cancellation policy and if I cancel theirs a 50 dollar fee. I talked to the receptionist when I left and explained that I was selling one of my houses and the closing was scheduled for 1:30 in norfolk so I had to leave. Let's just say she wasn't real happy and until this day they haven't followed up with me about my eye that was inquired while driving my tractor. So I think their actions only prove they don't give a shit about their patients. No problem I scheduled with another optometrist in Norfolk and was seen the same day and on time. One other issue how professional is it that they put a sign in the restroom that says if you sprinkle when you tinkle wipe the seat. I strongly suggest that you DO NOT use these people.

I have been to 4 other optometrists. Dr. Kauffman took time to make sure "after each change of…read morelenses" that i could clearly see. After 3 failed prescription glasses that i couldn't use because the prescription was incorrect. I finally have a pair of glasses that are perfect. I can clearly see while reading computer work, etc. It's amazing! Im recommending him to everyone. Im thrilled. I didn't have high hopes, but he nailed it. Im so happy. Thank you

Dr John Kauffman III, Hampton Virginia…read more .......Unfortunately, those who are SATISFIED are NOT the clients that typically write reviews. So typically you get a very warped view of the truth of an office's service. We discovered Dr. John,III when he was working for Pearl Vision in Denbigh & have been very HAPPY with his service through the years since. We lost track of him when he left PV but found him within a short time. All 5 of our family need his services for & have NO COMPLAINTS with his care or the interactions with his staff. We have all had glasses; we have all had contacts; he has never disappointed us. Our 52yr old son who now lives in south Florida claims Dr. Kauffman has corrected his eyes more precisely than any other optometrist ever has. He takes the opportunity to see him when he comes to the area. KUDOS to Dr. John Kauffman & his staff for over 40 years!

Great visit with Dr. Waldron, the staff is always very friendly and Doc is fabulous. He had been…read morevery accessible for emergency visits and honesty.. his bedside manor is one of the best I've ever come across. If you are in the market for an opthimalogist he is one of the best around... call and make an appointment!!

I had a very pleasant experience at Dr. Waldron's office. I'd been going to the same Eye Dr. for…read more25 years and they stopped accepting my insurance so I put it out to my FB friends on who I should use. Dr. Waldron's name came up several times. After reading the reviews online...I was a little worried about one of the ladies in the office (that others had complained about)...but I never had an encounter with her. Nor did I have any other issues. Dr. Waldron was extremely gracious and courteous. Very knowledgeable, likable and kind. I will definitely be going back. And I will be recommending him to anyone who asks. :)

My experience with this optometrist and staff was great. My family and I went in for our yearly eye…read moreappointments and we were looking for a new optometrist. Our old one was not fitting the bill. Once we arrived we filled out paperwork via IPAD. It was quick and easy. Their office is defiantly inviting. The eye doctor we had, I think Dr. Nicholas was fantastic. He took the time to answer any questions and was very knowledgeable. Especially when it came to contacts. When it came to picking out glasses they had a variety of frames in different price ranges. That is always helpful. The staff as a whole were very helpful and kind. No complaints what so ever. We will see them again in a year.

I would not trust them again with an expensive pair of glasses. Sought them out because they were…read morethe only ones in the area that had the Rayband Smart Meta glasses in stock. Everyone seems pleasant when your spending money. I ordered the glasses thru them, and had my prescription placed in them. When they finally came in, because this was a birthday gift to myself I was excited to receive them. I ran to my car and started to pair them to my phone.. I continued to receive that a message the glasses were already paired to another account. WHAT!!!! So I took them back to the shop.. I was brushed off and told I needed to call Rayband to see how to reset. The fact that an employee had been using the glasses I paid for wasn't even addressed. NO ONE wanted to take accountability. They even had the guy from out back that had an attitude immediately and was on the defense. Because the glasses wouldn't factory reset clearing the connection to someone's account, they had to be returned to Rayband. So let me make that clear because in their response they'll try to make it out as if the glasses had a defect and skip right over the initial violation. Before you try to gaslight a customer, you may want to know that they have a programming Degree.. Round 2.... About a month after receiving I had to get a new script and recently took them back to have the new script added. LORD why do I like to punish myself? I should have known from before interactions that no one will take accountability and it's all the customers fault. All I needed was for them to update the glasses with the new prescription. But why now do I have glasses that I've only had since December with a bunch of scratches on the arm. Immediately when the woman is trying to place them on my face without wiping them off, I notice them as I'm for sure they did too which is why she was in a rush.. Before I could even ask, she was already being defensive saying "they aren't scratched up!" "There aren't any scratches." "He covers the arms.." "He's very careful!" So now glasses that I've only been able to wear for a couple of months mysteriously are all scratched up. WOW.. I should have called my insurance and checked to see if I could take them somewhere else before returning after the first issues. I should have known better from the lack of professionalism before. I don't care but I'll drive out of the area before I give them my business again. Their customer service/professionalism is lack luster. They definitely will not take accountability.