I want to preface this review by pointing out that 90% of my experience with WSC was outstanding: the initial consultation, the install day, support afterwards. I was very impressed by the team of Chris and Shaun, and the work they did at my home.
What dropped my rating down to 4/5 stars (and probably more accurately 3.5/5, if that were an option) were concerns raised after the installation was completed, and the lack of response I received when I reached out for clarification.
Specifically, after coming across an old audio receiver at my house during the initial consult, and subsequently discussing the rapid speed at which AV technology improves, I came to find out that the equipment installed in my house was "last year's model," if not older. This was combined with the fact that I was billed for these items well above prices I found them available for online. The billing was more in line with the prices for current, 2017 models of the same items. I had also asked specifically about purchasing the equipment they recommended myself, in an effort to save money; I was told that WSC gets their items at cost, so there'd be no need for me to look for a better price. Well, the prices I paid on the invoice for my AV receiver and speaker selector were at least $300-400 higher than the pricing I did myself online.
I also want to point out that I am no AV expert, and there certainly could be a good reason that an older model of the receiver was selected instead of the newest model. However, after having both conversations about keeping up with technological advances, as well as no need for self-purchasing items, the decision as to why these models were selected, instead of the latest models, should have been explained.
That brings me to my second issue: as I have tried to contact WSC for further clarification on these decisions, I have yet to receive a reply to my queries. I certainly could be banging their door down, or ringing their phones off the hook, but I have attempted to reach out to them the same way we communicated during the entire install process (email), yet never received a response to an email that detailed my concerns, very similarly as I did in this review.
In conclusion, I am overall a satisfied customer, but the aforementioned questions still linger. The install and equipment work well and suit my needs. Customer service during the install process was great. Labor pricing was fair and appropriate for the work performed. I would recommend requesting and reviewing a line-item estimate, with particular scrutiny to hardware model numbers and pricing, before signing off on the work. I allowed for a handshake agreement after the initial consultation, so ultimately paying more for the equipment is my responsibility, but the fact that it happened, and that it was so far out of line with the overwhelmingly positive experience otherwise, was very surprising. read more
