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WSC Smart Home Designers

4.5 (10 reviews)
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Services - WSC Smart Home Designers

Home theater calibration

Home theater installation

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9 years ago

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6 years ago

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Christopher S.

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5 years ago

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6 years ago

Love the team at WSC! Extremely knowledgeable and courteous. Will be using them for any future projects we have!

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9 years ago

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9 years ago

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13 years ago

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9 years ago

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10 years ago

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Review Highlights - WSC Smart Home Designers

Chris followed up with us a couple of days later to be sure we were satisfied and to see if we had any questions.

Mentioned in 4 reviews

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Best Buy - Virginia Beach

Best Buy - Virginia Beach

(137 reviews)

$$

I've been a loyal Best Buy customer for years so this experience was extremely disappointing…read more I purchased a dishwasher, and the installation was handled by a subcontractor (Tried and Tested, LLC). What followed was a complete breakdown in professionalism and execution: - The technician marked the job "complete" without ever showing up - My tenants took off work and waited all day - The technician arrived nearly 8 hours late - Unprofessional behavior occurred in front of a child - The installation was done incorrectly, causing a water leak and property damage Despite requesting a different technician, the same subcontractor was sent again. The situation got worse when a replacement dishwasher was scheduled without my request. During that visit, the technician dropped the new unit and installed a damaged dishwasher with a loud, faulty motor. At that point, I had to hire my own contractor out-of-pocket to remove, return, and replace the unit properly. This cost me time, money, and unnecessary stress. The lack of oversight of subcontractors is a serious concern. If you purchase appliances from Best Buy, I strongly recommend confirming who will perform the installation. This experience fell far below expectations.

Customer service is lackluster at best…read more Had an appointment and showed up to be told I wasn't in the system and other customers were waiting. Fine--things happen, so I made another appointment. Showed up early the second time. The auto tech, Doug, rolled in right at 10a (my appointment time), had to get himself situated, then immediately "reminded" me it's a drop-off and he'll get to it when he gets to it. Meanwhile, my confirmations clearly state a 10a appointment and that the warranty service should take about an hour. The actual fix? 10-15 minutes for a known issue with the radio/vehicle combo. I asked for a manager. Brittany Austin came over and while she was professional, it felt very staged--like managing a dissatisfied customer vs actually addressing the issue. Doug's dismissive approach was never really acknowledged, which was the main problem. At the end of the day, all of the back and forth could've been handled differently and with a lot more respect for a paying customer's time. This radio was purchased here and this is now my 4th visit back. One would think... but apparently that's too much to expect. And they get paychecks. Smh. 0 stars

WSC Smart Home Designers - electronics - Updated May 2026

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