Had a wonderful experience here. The back of my phone had cracked, and Kevin attempted to fix it, but was very honest and letting me know that when he fixed it, something went wrong in the phone no longer works. He then worked with me to get me a replacement phone as soon as possible at a reasonable price. Very honest and trustworthy young man. read more

The HDMI port on my son's PS5 was going in and out then completely stopped working, which I witnessed. That same evening, my son took the console here to get the port replaced after getting a quote over the phone. The next day, they called to say 6 pads on the motherboard were missing so it would be $100 more to repair and take another week. It seems more likely for 6 pads to come off during a repair attempt and not while playing a game, but they claimed it was like that when they opened it. Feel free to Google how this usually happens, especially with not one, but six pads. read more

I dropped my phone off and ran a quick errand, came back and Kevin had already replaced my screen and then put on a new screen protector. He did an amazing job!!! It looks BRAND NEW! Thank y'all! Ps- I called so many screen repair places, and they were by far the least expensive. 100% recommend! (I have an iPhone 11 Pro Max) read more

Shattered Mobile - iPhone 11 Pro Max - Mobile Phone Repair Near Me - Chesapeake, Virginia

What a strange experience. I was putting a new drive into a laptop/tablet and accidentally broke a connector for a ribbon cable. My eyes are not what they used to be and I was having trouble with the small connector, so I thought this would be a good place to bring it to try and fix it. I showed the employee the issue and he said he has to finish a repair for another customer and to come back in an hour. OK, not a problem. I came back in exactly one hour and the door was locked. There was a handwritten sign taped to it saying he will be back in 15 minutes. OK... I wait 15 minutes. Then another 20. I give up and go home. I called the place to leave a message to have them call me when they get back, but he answers the phone. I ask if he is there and he says yes, so I drive back. I did mention he told me to come back in an hour and I did, then sat there for over half an hour. He then says he needed to get lunch. OK... then why tell me to come back in 1 hour? Tell me to come back when you will be there. Whatever, then I show him the issue again. He plays with it for a few seconds, but doesnt do much. I ask him if he can fix it and he says we dont do work for free. Ummm what? I never asked him to do anything for free. He showed no real interest in fixing the problem. I guess since it wasnt a common device, he put out the minimal effort. You may have better luck if you have a phone issue. read more

Fixed my iPhone 6 screen in under 20 minutes. Great service and will be back if I need anything in the future.

Was quoted price up front and phone was ready in a 20 minute window. Very courteous and pleasant to work with

Had a shattered LCD on my iPhone 11. They saw me right away and I had my phone fixed in 15 minutes! Price for repair was very competitive. Quick and friendly service. I will definitely come here again if I have phone issues. read more

Got two iPads repaired here recently. One had a cracked screen and one needed the battery replaced. They did a phenomenal job and had great customer service! read more

Great service and they stand by their products. I've had 2 phones and a tablet screen replaced. Ended up having an issue with one of the screens and they took care of it. I will definitely go to them again. Fast, Friendly, reasonable prices! read more

Quick and easy process. Kevin was friendly. Used them years ago. Best screen I've had in here since I first got the iPhone. Highly recommend. read more

Awesome outstanding service thanks! My son busted his tablet in the mountains Shattered Mobile fixed it immediately flawless read more

I was in need of my business phone repaired and they were about to close but the owner said he would wait for me.... How sweet I couldn't ask him to do that so we agreed on a time in the morning. I had no issues phone was fixed and I was on my way. Professional, kind, and very courteous. Thank you read more

Definitely would recommend to anyone that is in need of phone repair. Showed up at 6:30 and was out of there by 7 for a cracked iPhone screen.Very fast and precise service employee was professional and friendly also don't want to forget that they are fast to respond to online inquiry's . Will be back for sure. read more

Really appreciate Kevin for helping me get out of a jam. I was all set to trade in my G6 and get a sweet trade in deal from my carrier but when I took it in and the phone was in their hands they found the the sim tray was broken! Mind you, I had not ever opened it and they only found out after they opened it. Anyways they were not taking it and I was not gonna miss out on this deal. Enter Kevin, he totally understood my situation and tired to work it out without him having to open the phone and work on it but after we were left with no recourse he went to work on it and had it fixed in 20 mins. His price was reasonable and i was able to trade it in and get a nice bonus for it towards my new phone. Great service and will have my business in the future. read more

Kevin was not only friendly but gave great service as well ! My screen was fixed in less than 15 minutes ! You won't regret it ! read more

Kevin did an AMAZING job fixing my wife's front screen. And in 15 minutes! We had cupcakes while we were waiting. Kevin was polite and attentive. I HIGHLY recommend using Shattered Mobile, we are now permanent customers if any phone issues happen again read more

Shattered Mobile... A store that lives up to it's name. TLDR:Brought the phone in for a rear camera lens repair and Shattered Mobile broke the home button on my iPhone 7. I had recently brought my iPhone 7 to the shop to have the lens on the rear camera replaced. It had a crack that caused light to get into some pictures. $10 for the part, $40 for the service to install it. Sounds fair. 2 weeks after I request the part and service it arrives and I drop the phone off at the store. Estimated time to repair 30 minutes to an hour. I head out to the mall to kill some time and I get a call about an hour later here is how it went Tech: Mr. ***** I was calling to let you know I won't be able to finish the repair in the estimate I gave you. Getting the lens out was harder then I had anticipated and I need to call someone else into the office to perform the repair. I think we will have it done at 3pm. (3 hours after the estimate) Me: That is fine, call me when you are done with the repair. So I go about my day until 3pm arrives. Tech: Mr. ***** was the active ID having any issues on your phone? Me: No, the only issue was with the lens. Everything else works on the phone. Tech: Well it is not working now. I will try to reseat the part and call you once I have an update. Me: Okay, just call me when you are done. 15 to 20 minutes later. Tech: Mr. ***** the home button no longer works The conversation went downhill from there. From what the tech told me the home button is in no way an area of the phone he was in, but even though it is broken now the shop has no way to fix the device and I would need to take it to Apple now to repair. They also didn't do their prerepair phone checks to verify what worked before they took the phone in, so they have no documented proof what functions on the device worked before they started working on it. Initially, since they could not fix the phone, they offered me a screen protector to attempt to make up for the damage they did to my device. I declined and demanded a refund on the repairs. I only received a partial refund and had to take the phone to Apple to fix. Apple quoted over $300 to repair the device so I just ended up upgrading the phone and cutting my losses. read more

Amazing service, and super fast. In the past when I took my phone to CPR to have the screen fixed they kept my Phone for 2+ hours and the proximity sensor and home button didn't work, I needed up getting a whole new phone because of them. Shattered mobile had my phone for 15 minutes and it's like brand new... highly reccomend! read more

There are miracle workers here! My husband's phone went for a quick hot tub dip, and everything went dark. We dried it quickly and had it laying in a bowl of rice for 24-48 hrs. When he turned it on, there was a quick glimmer of hope and then nothing but dark. These guys had it for 24 hours and it was as good as new, and nothing was lost!!! And the cost was very reasonable. If ANYTHING happens to one of our phones again, I'll be coming back here. Love these guys!! read more

Good customer service is my thing, and their customer service is awesome! The young man who helped us was friendly, joked around with us, and got us in and out of there within 10 minutes, even with screen repair time. Their pricing is fair and reasonable. It's about $20 higher for screen repair here than a place near by, but definitively worth the $20 for a proper repair and the included warranty. Reviews alone set it apart. And they only use official OEM parts, unlike a lot of other companies. Will absolutely refer them for anyone asking! Also, there's a Yelp special for checking in, $10 off any repair. read more

Hopefully I don't have to be a repeat customer, but if I do at least I know I'm in good hands! Super quick, very nice and also affordable. Can't recommend this place enough!! read more

Charger cable broke off in my iphone 7. Dropped it off and they fixed it 1.5 hours later. Phone works great. Thank you!

I took what I thought was a shattered screen in to have it repaired. When the screen cover was pulled off, we found that it was the cover that had broken. The technician did not try to oversell me anything but did recommend a new cover which he applied for me. He also took the time to make sure there was no other issue with the screen. I would definitely use Shattered Mobile, if needed, in the future. read more

Shattered Mobile - At Shattered mobile to try and get my phone screen repaired. - Mobile Phone Repair Near Me - Chesapeake, Virginia

Really quick and efficient service. Will be going back (even though it's out of my way) if I have another issue with my cell phone glass.

Unfortunately I have been here a few times with my different broken devices. Mostly apple products. They do a quality job. One time a new tech serviced my phone and it wasn't quite right. The owner stepped in and fixed it immediately. I have tried to have my devices fixed at other places but other places don't use the same quality of replacement parts. The quality of the parts makes a huge difference. Nice guys. read more

Fast and friendly service. Completely affordable. They were running a little behind their quoted time so they gave me a free tempered glass to make up for it. Highly recommend. read more

Great place to get my iPhone 6 fixed. Super friendly and professional! I was in and out in 20 minutes! I definitely recommend this place and will be coming back for all of my repairs. read more

Best cell phone repair shop in Chesapeake. Good customer service, very knowledgeable staff. If you need any help with your devices there is the right place to go. Highly recommended. read more

Ryan at Shattered Mobile is the best!! After my toddler spilled some water on my Macbook Pro, he helped me remove the liquid from it and installed a new hard drive (the old hard drive no longer works due to water damage). This guy definitely has a knack for fixing things. He's very tech savvy and knows just what to do with devices. Whether it's installing a car battery (Ryan also installed my car battery awhile back) or repairing an old laptop, you can definitely trust Ryan to get the job done right. Ryan is very nice and is an extremely fast worker. He fixed my water-damaged Macbook in less than a week. Great and honest customer service. I really can't recommend enough to people to bring their devices to Shattered Mobile. Will be returning soon with my shattered iPad! read more

Fantastic customer service. Great price and great quality. Had my iPhone 7 screen replaced in 15 minutes.

Had a shattered iPhone 8 Plus screen. Trevor had the screen repaired in 30 minutes and even told me about the yelp check in deal which would save me $10, which just so happened to be enough to by a tempered glass screen protector. You guys are the best. I will for sure be sending friends your way. read more

I had a great experience at Shattered Mobile. Ryan with funny and professional. He did a awesome job in repairing my IPhone. I definitely recommend this place...cell phone or computer issues bring it to Shattered Mobile. Thank You Ryan!! read more

Kevin fixed my phone fast and easy! Everything was done within 15-20 mins! The price was very good price! The customer service is great!!!

Super nice guys working here. Gave me options when the battery of my Ipad exploded, shattering glass and all. Reasonable price to get repaired and it works like new. read more

2nd Edit- Was contacted by owner and told me to come in they would fix the phone. As promised. They fixed the phone and I have no issues viewing my phone with my sunglasses on. Stand up guys. Go get your phone fixed here! Edit- I normally wouldn't go back and edit a review. I had to reduce to three stars due to the fact that I cannot wear polarized sunglasses and look at my screen unless the phone is horizontal. I wear sunglasses and drive a lot, if I would have know this, I would have just paid the extra $100 and had the screen replaced at Apple. (it is definitely the screen, never had issues before, don't have issues with my work phone) Service was still good, screen works fine. If you do not wear polarized sunglasses you will be fine getting replaced Great service. In and out in 15 minutes. Reasonably priced, much cheaper the Apple. Kevin or Keith, I can't remember his name ( sorry- whoever was working around 6pm on 5/30 was fantastic. I would recommend this place to anyone with a broken screen. read more

Great and speedy service fixing my screen and adding a protection cover onto the screen. Thank you!

This place is Awesome needed my screen repaired was finished in 20 minutes super nice guy too!!

Fast and Easy, came in and in 20 minuets good to go. Seems to be working fine. A few discounts and has a 30 day warranty.

Came in they where very helpful. Went home phone stopped work and came back no problems or questions asked they helped me out. Great staff and wonderful... Just another update went in again and was treated like family. Quick fix something like 15 mins. Awesome place for your repairs. I suggest shattered mobile to all my friends. read more

Fixed my iPhone screen fast! Thanks Kevin!!!! Exactly what you don't want to happen on Christmas Eve thank goodness Shattered was open.