My father passed. I had his laptop and it has a bit locker security that I couldn't find the papers…read moreto, I was not able to get into the laptop. I dropped it off, paid a $40.00 deposit. I told him exactly what the issue was, to bypass the bit locker. He didn't need to diagnose it. I was told the repairs would take a week. One week passes, I get no call or update. I called and was told that it was a lot of work and he needs another week. Another week passes, I hear absolutely nothing, no follow-up call from the company. I called 2x more and was THEN told that they are really busy and backed up and needed another week. Another week....is all I could get from him as an update. Its been 1 month and a full week and he still never fixed it, nor did he ever call me to provide an update. I finally had had it and went to pick up my laptop and not use his business. He had taken some time to even locate my laptop when we asked for it back. I should have been more aware when I came there, as the store is literally stuffed from front door to the back and ceiling with electronics, in disarray and barely any space to walk in there. I should have been told at drop off how backed up they were, that it would take a while to even get to my laptop from the start. Had I known that, I never would have left it there to begin with. They also refused to give my $40.00 deposit back. Im guessing they need it more than I do. I do not, recommend this business at all. Unprofessional and deceitful regarding repair time frames and never reaching out to give me an update, not once.

Very Happy with the Eletronics Overhaul!! Came to my home went through my computer and fixed my…read moreproblems because I got hacked... Now my computer is working beautifully at a very reasonable price. I highly recommend this service!! Thank You Again!!

OMG! The best experience and guidance! Decided to upgrade son's computer and ran into a BIOS issue…read moreafter CPU upgrade. Despite all our troubleshooting we brought it to the Computer Guy and he took the time to review and discuss what we completed. Advised what we should do as the end result was the motherboard needed replaced. He gave us guidance on what steps to take and fully encouraged our self learning of computer builds.

I just wanna start off by saying they saved me over 400$, I went to best buy and they wanted to…read morecharge me 470$ with a 2 week waiting period to get my computer in, plus additional fees to open it up since it's a pretty complex system and maybe replace the key. Going here was not only easy but I got my computer back within 3 days. I got my key replacement within a week. They cleaned the inside, updated the soft ware, applied thermal paste, and replaced my key. My computer works a lot better now and the communication was great. Very great services. I would highly recommend them as they know what they are doing and saved me a lot of money and time for great quality work.

We would give HRCT more stars if possible! We have relied on Jeff at HRCT with all of our tech…read moreneeds. As a non-profit, it is often difficult to stay in your budget while ensuring all of our needs are met. HRCT meets this calling. Jeff is honest, dependable and a wonderful asset. The entire team rallies behind their customers to ensure everyone knows exactly what is needed (or not needed).

From the owner: HRCT has been providing It Services in the Hampton Roads, Norfolk, Virginia Beach, and the…read moresurrounding areas for over 30 years. When you work with our team of trusted technology professionals, you will have a team that is committed to keeping you connected with your team, your data, and your workflow. You will also have access to the HRCT comprehensive IT and telecommunications infrastructure management offering, ProAct. ProAct will resolve any current Technology challenges you face while fortifying your systems and optimizing your information systems ensuring your organization's security and operating efficiency.

I Phone 12 was having a hard time charging. Coming to find out it was freakin dirty. The amount of…read moredust and build up that came out of the phone when the owner cleaned it out was crazy. Thanks again!

Customer Beware: I took my phone in for a repair of the rear camera. I was called later and was…read moretold my phone was ready for pickup. When I arrived the tech told me they made a mistake and BROKE my DISPLAY SCREEN and fixed it with a third-party Display screen. They told me I would not have any issues with AppleCare. Now my face ID will not work and Apple says it is because of the Display screen this shop installed (Kenneth). The owner acts as if he doesn't care. Apple wants an estimate of $329.00 + Because of this store's Negligence. DO NOT GO TO THIS SHOP OR THE CHESAPEAKE LOCATION THEY ARE CONNECTED......

My desktop PC was blue screen of death. They were able to get it back in service and it's working…read morelike it was brand new. I did not lose my files. Highly recommend.

My laptop had stopped connecting to the internet and no matter what I tried, I couldn't get it to…read moreconnect. I took the laptop to Hampton Roads Computer Gurus and was planning on leaving it for a few days. However, when I got there, Leon immediately powered up the laptop and found the problem within 10 minutes. I asked him how much I needed to pay and he said "no charge". Those are 2 words you seldom if ever hear at a business and I was very impressed. I'll recommend this business to all of my friends and use it again when in need. Thank you.

I just used Virgil Computers for the second time and was very satisfied both times. I found them…read moreto be customer service oriented and knowledgeable. When I picked up my (vintage) PC this week all of my issues had been taken care of to my satisfaction, and they explained in detail what had been done to fix the issues. Any questions I asked were explained in full. In addition the work was done in a timely manner at at very reasonable cost. Will definitely go to them for any IT issues.

Data transfer from 3 old computers to a portable hard drive…read moreReady in hours - fast, efficient, service with VERY reasonable prices. I trust Virgil over Geek Squad any day!

We own a business in Norfolk, Kayak Nature Tours, Ltd. and we were having some major computer…read moreissues and we found Matt through the internet (Yelp). We gave him a call and from the very beginning he was great to work with. He was able to answer our entire question so we could understand them. We definitely would highly recommend you give him a call for excellent computer service. Thanks, Matt Randy and Bonita G.

From the owner: Virus Removal, Memory Upgrades, Data Recovery, Internet Connection Problems, Slow PC Helpread more

The service here is amazing! I came in for a simple laptop screen repair fix and the workers were…read morenothing but nice. I had no idea how severe or minimal the damage to my laptop screen was and was honestly freaking out, but the employees made sure everything was taken care of and got the part to me within three days! Fixing the laptop itself only took about 30-45 minutes, so pretty speedy service in my opinion. They also gave me a lower estimate than I originally thought, so high was a pleasant surprise. Overall as this is my first time coming here, I would recommend anyone in need of a simple or even complex repair to go here!!

Myra noted, quite properly, that I had not made use of TechFix services. I thought I had made it…read moreclear in my comment that I really couldn't provide a valid review. I assumed that Yelp would take note of that, and not post it. I was wrong. However, in fairness, I am revising my comment. The service provided, including a very quick response, with the information requested provided, and prompt answers to subsequent questions, was "great," and deeply appreciated. So, I am modifying my evaluation to say that the service received was great, as far as it went. And, I am sure that TechFix would provide the services about which I inquired in a similar "great" manner, worthy of 5 stars.