Several months ago I was told by a salesperson at the Apple store that the cracks were in my screen and not just in the protector and would need to be replaced. The cracks were small so I lived with it until last week when my phone would no longer hold charge, random screen lockup's and other weird stuff started happening. I was referred to Shattered Mobile by Square Trade to fix my iPhone 6s after filing a claim to fix it. I called them to make an appointment and was told I did not need one, just bring the phone in and they would be happy to take care of me. How refreshing! I walked in and was greeted by a very nice young gentleman named Ryan, he remembered my call and asked to see my phone. He told me that it appeared the cracks were not in my screen and asked my permission before removing my protector to check. He offered to but another one on for me if he was wrong. Sure enough, Cracks were not in screen and agreed that A replacement battery was all I needed. The cost of battery would be $50 and it would only take a few minutes. The problem was I had already paid $99 to square trade for the deductible. Ryan suggested that I contact them to let them know I did not need a new screen and try to obtain a refund. I stepped outside, called them and get the refund without a problem. I was then left to decide whether to call Apple and make an appt at that dreadful store or get it replaced at Shattered Mobile. I had no time left to wait on that particular day so I told Ryan I would think about it and decide what I was going to do. The following week I returned to see Ryan, he still had my paperwork and I was out of there in 30 minutes with a new battery. Right from the start he stated that their business was built on trust, that he hears stories like mine everyday about The folks at Apple store. He saved me money, was extremely patient and kind at all times and want to say how much I appreciate him for helping me. I have and will continue to recommend Shattered Mobile to my family and friends! Thank you Ryan! read more

My 24 year old Daughter called and made an appointment. She went on time and they said the man that was going to fix it was going to be 30 minutes late. So she patiently waited. Then he said it would be ANOTHER HOUR and was rude about it and not apologetic at all. He said she could come back but she was over 30 minutes away from home. She told him she would wait and he could come get her if the repair man came in early. But he kept her phone with the impression someone may start. Needless to say later she found out there was NO ONE in the store that even fixes phones. She then went back in an hour later after sitting in her car in the cold in a dark parking lot without a phone. He tells her that the man will not even fix her phone because it is now to late. NOTE: This is almost 2 hours after her appointment. No apology, no kindness, no going to her car to tell her when he even found this out. TERRIBLE SERVICE or wait she didn't even get any service even with an appointment. PS There was someone else there also having the same trouble. read more

Finally got my screen fixed and it's beautiful! PSA if you need your screen fixed go to Shattered Mobile off of Battlefield. The guy who owns the shop is amazing and has great customer service. He fixes the phone and includes the price of labor with it and is far cheaper than the previous place I went (UBreakIFix. Terrible. Don't go my screen re-broke within a week WITH a Pelican case on it and he broke my ear speaker). Shattered Mobile fixed my ear speaker for half the price since I was already getting a screen fix and did half off the price of the screen protector I asked for. All of this was STILL cheaper than my previous phone fix with just a screen fix and this time I used a better replacement glass and it's much clearer and I can tell the quality is fantastic in comparison to my last fix. I wouldn't normally include the name of a different store in a review like this but I was so disappointed in my previous fix and this was such a mind blowing better experience. Go to this guy he is awesome! read more

LISTEN TO NOTHING BUT GOOD REVIEWS FROM THIS LOCATION!!!! Seriously, if you have a broken iPhone screen take it to these guys! It is under new management and they are fast, friendly and know what they are doing! I was in and out in less than 30 minutes very satisfied with my experience! They use real Apple iPhone glass and not the cheap stuff that the mall uses! Again, I am so serious when I say you will not regret going to these guys! I even tried to give them more money because they hooked me up with a new case for cheap but they insisted that I kept it! If you are dumb, go somewhere else. If you are smart, go to Shattered Apple where you will get a good, quality product! read more

So happy I found this place. Walked in with a shattered iPhone 6 screen after it had fallen off a car and had been driven over for a couple of hours! Thankfully a tempered glass screen protector and a decent Speck case saved it from complete destruction. These guys checked my phone out said it could be fixed in 5 minutes with apple certified replacements. It was done in 5 minutes got a new Otterbox case and tempered glass screen protector way cheaper than any other place and received a discount for it all for paying in cash! Honest guys definitely recommend them. Don't normally take the time to review places, that tells you how satisfied I was with this place! read more

I have been going to this place for over 7 years. It's still the best prices and my items are able to be fixed every time. I've had phone batteries replaced, completely shattered screens on my iPads and iPhones. I've also had phone cameras removed for work, all done perfect. They have fixed all devices i brought to them quickly, always same day pickup, usually within 1 hour for phones and 2-3 hours for tablets. Their prices are fair as well considering I bought a 120piece phone repair kit and tried to fix some old phones and an old tablet of mine and it was very difficult. Well worth the money to pay for professionals like them to do it 100% correctly. read more

Excellent service. My wife and I come here for any screen issues and they are prompt, courteous, and strive for customer satisfaction. I recently had the screen on my Galaxy replaced due to a crack. They installed a new screen and glass protector. I went back as I chipped the glass protector. The existing case did not protect the edges of the screen. They found a military grade case that not only protected the edges but also had a slide to protect the camera lenses and a retractable stand built into the case and 2 screen protectors. The cost was only $14.00 and the quality appears superb. I highly recommend Shattered Mobile read more

The only thing money can't buy is time. By choosing shattered mobile to fix your cell phone or accessories you are getting a huge return on your money in the form of non wasted time. I received a quote from shattered mobile with a time and price. Both estimates were completely accurate. Upon arriving your phone is out through a complete pre operational inspection to verify your device is in good operational order. This certifies customer satisfaction when at the end of the repair the same inspection is done. Don't trust anyone else with your precious phone. read more

Fantastic. Quick, affordable, and easy. I've been putting off fixing my screens (iPad and iPhone) because they were too damn expensive everywhere else. I did a bunch of research price wise and ended up finding this store via yelp and the positive reviews it got. Josh helped me out and fixed both of my devices in less than two hours. He helped give me some insight on accessories I needed as well as disposing old laptops. Hopefully I won't have to come back by if I do I would recommend it to a friend. read more

Great service and supreme quality job done in a timely manner. They saved me over 300 dollars because I didn't have to buy a new phone. I dropped my phone in salt water while on deployment and tried turning it on as soon as I fished it out. It was left like that for 4 months. I turned it over to them hoping they could fix it and in two days my phone was as good as new. The price was reasonable and all the staff was friendly. Great store and great people. I thank you guys again. read more

Excellent customer service, called for a price and they were right in line with everyone else around. They checked my son's phone before repairing to make sure everything was working and explained how the warranty works. We left to go next door to Sonic and before we got our food the phone was ready. Its nice to have local businesses that don't charge outrages prices and take forever to fix your phone. Definitely go see them for your cell phone needs. read more

iPhone 7 plus screen shattered so I searched on Google and found Shattered Mobile. They have excellent customer service and price! They are very professional and will inform you with all the knowledge they know about repairs and phones. The service is fast and workers there are friendly. Would recommend going to them for all your phone repair needs and will definitely be going back to them in the future if I need any other repairs. read more

Highly recommended, I called every repair store one Sunday morning, and after a lot of running around, finally got the best price with the best customer service. Sotiris was professional, and very efficient in fixing my shattered iPhone 6. I was in and out in 15 minutes. And was also given a free tempered glass screen protector. I'd make sure that no one uses anyone but Sotiris and Shattered Mobile. For there device repair. read more

I was very skeptical of the place, simply because of all my previous terrible experiences with repair stores. But from the second I stepped inside, a very polite guy with a super cool name (Sotiris) - and very handsome took care of my phone. It took him less than 10 minutes, he did a great job and he was honest and pleasant. Thank you Sotiris, I will make sure to recommend you to all of my clumsy friends! read more

Great fast service - went in at lunchtime to see about repairing a damaged iPad 4 - was surprised to hear that they would try to have it done the same day. Sure enough, received a phone call about 3 hours later that it was ready to go. These guys are very friendly, professional, and are committed to great customer service - highly recommend this company for your phone repair needs. read more

Super cool and professional guys! And... THEY USE OEM APPLE PRODUCTS! I saw this for myself. The screen is a true apple screen for my iPhone 6s+ Very curtious and quick. 20 mins I was in and out with a brand new looking phone. Hopefully I never need this service again, but if I do- there is only one place I am going. SHATTERED MOBILE!!!! read more

I'd give Shattered Mobile 6 stars if I could. Kevin was super fast! We drove all the way from Baltimore to replace an iPhone 5s cracked screen. Kev claimed it'd take 15 minutes, but he busted it out in literally 3 minutes AND installed a Pro Glass screen protector. Super, great top notch service. We'll be back the next time our mobile shatters. read more

I went in to see if I could get my ipad fixed from when my son dropped it. They told me it would be about 45 minutes to an hour wait. They had it done in 30 minutes. The atmosphere was welcoming and warm, the workers there were very friendly and the prices were reasonable as well. Definitely will go there again if something breaks! read more

Very pleased! I walked in and my shattered iPhone was completely repaired in 10 minutes by a meticulous man named Dennis. Everyone was very friendly and the customer service was great. Hopefully don't need to return but would definitely recommend this store! Friendly, detail oriented, reasonable price, and fast!! Couldn't ask for more! read more