I was mislead by another employee, about the cost of a service…read more I went in today and Ashley helped resolve the entire situation. She was amazing in helping me navigate the situation, and gave me the exact information I needed. As we were finishing up, I asked for information about repairing vs replacing/upgrading my phone. She was able to give me a quick rundown of the different avenues. Once I have a few thing settled, I plan to return to this location and work with her again.

I've had the WOST service since switching to verizon. Colt promised all these different incentives…read morebut I got NONE of them. They didn't even pay off my phone with my previous company like they said they would. I've been with Verizon for 3 months and they STILL haven't given me anything I was promised. On top of that my bills are insanely high. I called the store to fix this so many times! I've gone into the store over and over but STILL no one has fixed it. I've even spoken to Nick the manager but I have to keep texting for updates. Still nothing has been done. it's beyond frustrating to have employees who only care about the sale. I was promised so much but yet I can't even get a single thing addressed.

I went to the T-Mobile on Hanbury Rd in Chesapeake and Trice' helped me with setting up a…read morereplacement phone and getting my old pictures and data loaded into it that I was having an awful time with. She was fast and never made me feel like I was "technically challenged". I really appreciated her assistance.

FOR THE FIRST TIME IN MY 57-YEAR-OLD LIFE I GOT KICKED OUT OF A STORE! NEVER HAPPENED BEFORE and…read morepeople I have traveled a little! As a retired Marine Musician, I have performed and traveled in various countries, many of the states and countless of cities. As a REALTOR for the last 17 years, I have what is basically a mobile office. My cell phone is of utmost importance. I recently purchased two phones, purchased the insurance and my wife paid for the screen protector. Well, it cracked so I went to get another screen protector. I entered the store on Battlefield Blvd and there were two female employees. and no other customers. One of them asked me what I needed and I explained it to her. She was very nice and tried to help but couldn't find my info, so the other employee, what I assume is the team leader, took over, tried looking it up and said that their system sometimes isn't working as it should. Two other Spanish speaking people then came in and as I was explaining to the team leader she noticed on of the men was walking into the office that had the door wide open and was not behind any sort of counter. She yelled at him and said what do you think you are doing you are not allowed in there that is for employees only. In broken Spanish he said he did not know, didn't see a sign (of course he didn't see the sign on the door, the door was wide open), turned and backed out immediately and sat in the chair, but she kept harping on him asking why did you try going in there, what are you thinking, you know that is an office and before she turned back to my situation I tried calling and texting my wife so that she can send me a text with the receipt. The employee then said she had only one screen left, but needs proof of my purchase, I said I have an app on my phone that says I have 360 protection that covers the screen, she said she could not use that and had to utilize her own system, She then started to repeat herself when my wife called me to help with the issue (my wife.like many, is working from home, has many business calls and her time to speak is minimal), I looked at the employee and said I have to get this then I clicked the answer button, but before I could say a word to my wife she said at a loud voice RUDE! I didn't even get to say hello, I looked up and asked "are you talking to me"? She then raised her voice and said yes you are RUDE I was stalking to you and you answered your phone. I started to explain (at her same voice level) back at her that she is repeating herself and that this call is to... then before I could finish my sentence she yelled GET OUT OF MY STORE. I said what, She yelled louder GET OUT!!! GET OUT OF MY STORE. I then went to the other customer and said what is your name, She yelled again standing at the front door GET OUT OF MY STORE DON'T TALK TO HIM. I said I am just getting George's name because she was loud and rude to him as well. There were only three Spanish guys in the store and she seems to be mad at all three of us! Again at the age of 57 I have finally been kicked out of a store for the first time in my life! T-MOBILE should pull the security video fed and fire this employee!!! UNBELIEVABLE. and SHAMEFUL!!! She did not know if the call received was for my business and urgent, medical, a family emergency or factually my wife to help solve the situation! She is there to help me, not the other way around. She can raise her voice and yell RUDE, but if I raise my voice to her level to explain I get kicked out. Just two weeks earlier (at a different store that was closed due to the virus issue) I purchased two Samsung 20 plus phones (EXPENSIVE), insurance, screen protectors and with all that money invested in TMOBILE products and services, an employee kicks me out! By the way, I went to the TMOBILE on Indian River, he was extremely nice didn't have the screen and suggested the one in Kempsville. The one in Kempsville could not believe what happened found my info within literally a minute and provided a screen under 360 protection plan. He even showed m on his computer screen that all the info was there. He asked me if there was anything else and said sorry about the other store, have a great day! Now THAT IS CUSTOMER SERVICE!!!

Went to Virginia beach store on Phoenix Drive as a walk in. Very courteous and helpful in freeing…read moreup storage space and explaining my memory issues in terms I could understand for my Samsung A20. Thank you!!

They advertise "free diagnosis", but when I went in to get that done, I was told that it's $49.99,…read morebut they would take that off the repair costs. I said, what if I don't want to get it repaired here, or at all? She said, well it would be $49.99. So, NO FREE DIAGNOSIS!!' False advertising!

I entered the store to get my cell phone repaired. The problem was identified by the clerk…read moreimmediately as the digitizer and the repair was made in an hour at a comparable price. The clerk was friendly. I returned the next day with my laptop. The same clerk identified just s Setting issue and didn't charge me. A great place to take phone, computer or ipad. Jeff

I had my daughters iPhone battery replaced within a day. A few weeks later had to bring my…read moredaughter's iPad for a battery issue. The guy was friendly and fixed within a couple days. I was skeptical of these repair places because you never know if someone's trying to upsell parts to make money. I got one price and no changes. Would recommend!

I was looking for a headphone adapter. A staff immediately came up to me to make sure I'm being…read morehelped. He found the item faster than me. The cashier was very courteous. It was nice to have that personal touch that an online purchase wouldn't have.

I just had the most pleasant experience at the princess anne Best Buy location! I was on the fence…read morewith purchasing the shokz headphones or the Apple ear pods and a salesman named Christopher was so kind enough to share his experience and his Knowledge on both and made it a pretty easy decision on my part. Unsure of the guys last name, but worked the 725pm shift on the 20th of April.

Way better experience here than any Norfolk GameStop, I live in Norfolk but I would much rather…read moredrive out here. This is my prefer go to GameStop and I love the staff here, very knowledgeable and professional!!!!

Entertainment is a way to put it mildly??? With various selections of games for every kind of game…read moreconsole that you could have, the choices would seem easy. But when In doubt the associates here at game stop are very knowledgable about everything in the store. From new to used games so that your pockets won't feel it to much !!! Also accessories and toy figures are available. So have fun and skies the limit .......

I came to STM to have the battery removed in my IPhone 12 Pro Max. The service I received the first…read moretime I came here a few months ago was top notch. So, I decided that I'd drive 25 minutes out of my way, past all of the other cell phone repair shops, and bring my business here again. Fortunately, it proved to be another good decision because just like the first time, the service again was top notch! The gentleman who assisted me, Ronnie (I believe was his name), was extremely polite and superbly professional. He was able to access and remove the battery, test the phone in front of me to ensure it was working, and put it back together. This was all within less than a half an hour and for a VERY reasonable price. So, I felt obliged to write a review and give a 5 star rating due to the fact that the assistance I received from Ronnie at STM conforms to the highest standards of service that a customer can receive. Excellent job and I will be back!

Took my phone in for a repair and they fixed in 30 minutes for a affordable price and good…read morecustomer service, definitely coming back here if I ever need another fix.