I chose to head over to the brand new Verizon store that had just opened up at the Norfolk Outlets when I was way past time to upgrade. I met Andrew as soon as I walked in and immediately he was helpful, friendly, and never tried to get me to spend more than necessary for what I needed. We had to order the phone so I went back the next day to pick it up. Andrew again was there with the store manager (I didn't get a name, but this is a shout out to him as well). When they worked to process my new phone and activate it over my old one, we hit several speedbumps that had to involve calling corporate to get everything figured out. I was there well over an hour but it was the most pleasant hour I've ever spent at a retail shop! The conversations were great when we had some time to kill and they took over everything that needed to be fixed in order to have my new phone working by the time I left. I honestly never felt like I was sitting in a Verizon store, it was more like sitting back with some new buddies and them doing all of the work to fix the issues we were having. Between the two days I was there and the issues in between, these employees made the experience a solid 15/10. read more