Severely understaffed. We came in to cancel an account for a deceased family member, and it took the better part of an hour for the customer reps to get to us. It very much felt like they only cared about the customers that were there to OPEN accounts, and could not care less about those there to CLOSE. read more

I was promised 3 months free for switching to Verizon. LIES!!! I've gotten 2 bills since then. Since I want to cancel service, no one wants to uphold their end of the deal and assist me in making things right. read more

Everytime I call this store or any other store I am placed on an indefinite hold. I don't even know if the number provided is to the actual store or is just a generic call center number . read more

Horrible customer service came in to get new lines left my mom there to get our devices came back and they won't let me in cause they were closed keep in mind my mother was in the still trying to make business with them read more

I keep calling to speak to someone they send me a code I put it I twice then you hang up because I didn't put codein

After an absolute terrible experience at a "Verizon Authorized Retailer", I came to this Verizon Wireless store and wow was the experience completely different! I came to the store to re-activate my account that was placed on hold while I was stationed overseas. Ms. Melissa truly took the time to ensure I was taken care of. She provided absolute quality customer service. We had a few issues activating my phone, but she conducted multiple troubleshooting attempts and ensured I did not leave the store without my account activated. Thank you Melissa for the amazing customer service you provided! I highly recommend coming to this Verizon store vice any of the "Verizon Authorized Retailer" stores. read more

Wow, their reviews are bad. But I had a good time there. I didn't need to wait longer than 30 mnts like B...B All people working there are nice and work hard. And I got iPhone 6 finally. Their deal was much much better than other places many people recommended like B...B.. I wish they had free coffee or tea or water to kill time comfortably. Cheer! read more

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VERIZON IS A SCAM!! I have been trying to get my bill adjusted/fixed since 1/2020, not 21, but yes, 20. Verizon still has not done so, even after confirming no one can explain why it is still wrong, even after the account notates in October of 2020 all needed documents, and then some, are in and approved for rate adjutments. https://www.facebook.com/christina.tomes.3/videos/3625216927582045/ read more

You can't talk to a human being. Being 76 I can't do all this typing to explain my problems. Don't get them..not worth the hassle. Will be looking for another carrier. Sorry I am talking about Verizon prepaid plans. Not the store..they are nice read more

I would give this business a -0 if I could. There were multiple associates sitting around chatting with each other and when told what we need help with, rather than helping they told us we needed to call customer service when they could have easily just helped us in person. All they want is profit in this store. Because we aren't buying and had an issue they just tried pass us off. I don't recommend anyone to come here. It wasn't like this before Covid and their renovation. New facelift but bad customer service all around. read more

Great customer service and prompt service. It feels good to be in an out and with all of your needs taken care of by professionals

I had an interaction with Slater, who informed me they are the store manager, and it was absolutely one of my worst in recent history. I was sold the wrong size IPad screen protector by that store and simply didn't realize that at the time. Over $60.00 and the box was never even opened. I went in for a charging issue and the problem was the USB C cable which came with new IPad was no longer working. I asked if they'd replace the cord, and "no, go to Apple" was the response. I asked, if you aren't willing to reimburse me for this screen protector could you just save me from having to drive out to the Apple Store by just giving me the $20 charging cable? No. I told them that they might consider that to be a gesture of good customer service. They were upset because, they said, I was yelling at them. I most certainly was not. I'm so over these needful snowflakes. read more

I had been a loyal customer w/this Verizon branch for over 12yrs. My phone had been stolen & I had frozen my account. I had already finished my contract, my phone paid in full; & yet Verizon kept billing me for a phone that I reported stolen & a contract which I had completed. They said it was so that I could keep my same number, even though I no longer had a phone! I went in one day to get a new iPhone & pay for it in full in cash. There were no customers in the store, & yet the guard did not open the was not greeted w/a hello & the employees were just standing around. I went over to a desk & asked for help. The manager directed me to the next desk where the employee was more than rude. I explained what had happened to my previous phone. He had trouble pulling up my account, even though I had been w/them for over 12yrs. To relieve the tension, I asked the employee if he ever smiled. I was smiling at him at the time, being jovial. He responded, "When there is something to smile about". How rude. Then he gritted his teeth and smirked at me and said, "There! Is that better"? I politely said, "No, & I do not appreciate the condescending attitude either". I let the manager know how rudely I was treated. He asked me if I wanted someone else to help me. I told him no, perhaps another day; but that I had come into their store to pay in cash, in full for a new iPhone. And that I would take my business elsewhere. I have not been back since. Don't bother going to this branch on Military Hwy. read more

Didn't enjoy my time for several reasons. Associates lack knowledge of their own products best just save your time and drive 5-10 minutes to a different location. read more

Verizon Wireless on Military Blvd in Norfolk is pretty typical of any cellular phone store. I just wanted to go in for a quick second and look around at the different phones and get a feel for how they worked. The person working there immediately came up to me asking for help, which was nice, but I told him I was just there to look around for a few. He kept trying to talk me into buying different things which I was really looking to do at the time, and I understand his position BUT sometimes you don't want to be talked to the whole time you're in a store. Eventually I told him that I wasn't going to be purchasing anything that day and I was just there to look. After that he let me browse in peace. I don't normally buy from Verizon stores and do my purchasing on line but it is nice to be able to go in and see the actual products. read more

Great customer service - Highly recommend..they swapped out my iPhone in record time. Thanks again!

Helped me out returning something I did not want and bought from another store a state away. Everything was so smooth. I'm so happy I bought a frosty read more

Wasted an hour and a half at this store - walked in a decade long loyal Verizon customer and walked out switching to another carrier. The security guard was nice to my kids, though. No problem with the regular folks who work there - the problem is management. read more

Worst customer service... Bonnie had no idea what she was talking about.. really. She was clueless about phones, their features, and was so pushy about accessories.... Very unpleasant woman. read more

This is the third time I have tried to leave a review for this store and yelp doesn't let me post it. Anyway the store and its employees are great. Juan and Keith were friendly and got me taken care of. The manager on duty was also a winner. read more

Came here to get an iPad activated, service was slow, and to make matters worse I had the creepiest rep who stared AND talked to my boobs 97% of the time he was helping me... I was wearing a t shirt by the way nothing low cut or painfully tight...it was just so creepy...I'll skip on this location in the future. read more

This place is terrible. Customer service is horrible!! I asked for the "cheapest prepaid or postpaid" plan for a smartphone I received as a gift. The male agent tried to upsell me on some garbage for about $100 per month. I challenged this noting the TV adds for about $45 per month. He said that was unlimited talk and text but "no data." I challenged the "no data" statement, and he said is was only 500 MB of data. 500 MB is NOT no data. So stupid. Not everybody needs 1 GB or more of data, especially if you have wifi at home and at work. So dishonest. read more

They did a wonderful job!! My phone had stopped working and they were able to revive it enough to retrieve all my data. Nicholas DeMartino took wonderful care of me!! read more

Great customer service, was in and out with a new plan in 40 minutes. Thank you for making the transition fast.

If you want friendly polite service avoid this Verizon Wireless location. This is the second time I have been to this location and both time horrible horrible customer service .if I could give this location ZERO stars I would, I have nothing positive to say about this location other than avoid this location go out your way to to go to another Verizon Wireless location if you want polite friendly service. Today's visit makes me seriously considering dropping Verizon as my wireless, internet, and home services read more

I am heavily dependent on performance based on consumer review rather than a company blasting away how good they are. That being said, I drove to this location last night to purchase a new phone by using their edge program. Waiting for about thirty minutes I finally got a sales agent and explained to him I would like to get a different phone since I'm having some issues (5c) that can't be resolved. After explaining, the rep said I couldn't keep my current loyalty plan and do the edge program also I would have to trade my 5c in for the new galaxy s5. So after learning the details, I opted to leave after I gave him my number so he could reach me when an galaxy s5 becomes available. Next day, I received a call from the same rep explaining to me that he dug around and found that I was right about keeping the loyalty plan and I can opt for the edge program. So I drove all the way to the store greeted by the same person he suggested he would explain everything that would happen during the process. In the middle of him looking at my account, he again tells me that I'm not eligible for the edge program! (I'm thinking, why the hell did you just call me saying that I could?) at this point I was livid and told him to go away and get me the manager. The manager comes and explained to me that I am not eligible until my contract runs out and if I want the galaxy s5, I can pay the full retail price $600 plus trade in my current iPhone 5c! After hearing that, I said thank you and I'm going over to AT&T. His reply was great, good for you, have a nice day! (All of this after verifying with a sales and tech rep last Friday afternoon.) read more

I desperately wanted to get a replacement phone after I lost mine. A friend had requested that I try out this place and I was more than willing to. These guys have the best services. Best place ever. read more

they need to bring down those prices. that is to much money. if people would times what they charging a month you will see how much money you are giving away a year $700.00 is a lot of money. read more

Terrible service they shut our Internet off we called to find out why they claim that me or my wife requested it to be shut off because we were going with a different provider called telecom me and my wife have never heard of them before. Then to get reconnected they kept wanting us to bundler we got switch from one person to another wanting us to bundle over and aver. when they said that the Internet was restore it wasn't and they would have to send a tech out to look at it. We received his confirmation email that he was going to show up then he didn't show up we called Verizon they said they could not get a tech out today. Would not recommend their service to anyone. read more

Went by today to get an IPhone SE. Greeted as soon as I come in the store. Saw 3 associates behind one counter, another counter was had a customer being helped and I saw one other customer in the store waiting to be helped. The greeter had me check in with what I needed and told me someone will be with me shortly. So ten minutes later, one of the associates that were helping no one come over to help us. I asked for the SE, 16GB, rose IPhone. He had to go check the back to see if he has any in stock. Comes back within 2 minutes and said they have none in stock and could order one for me and it would be in, in a little over a month from now. I said no thanks, I'll check elsewhere. He then says everyone else is sold out as well. So, if he knew this Then why not place a sign over the display saying "sold out, over 30 days to order" and why did he have to check the back to see if he had any in stock? Really? I need to start looking for another service provider. I'm sure I can get better service elsewhere. read more