horrible customer service over the phone and worse prices! Dude had no respect for common questions…read moreand no substance in conversation.

Excellent. Efficient…read more Walk in. Handed them my phone. Repaired my cracked camera glass. In 28 minutes I walked out with my phone repaired. Cost $39 That is my entire post. They are as quick, professional, affordable and efficient. The end.

They Stole my trade in phone!! I have the warehouse receipt for a phone i turned in on a promotion…read moreand have never received the $700 credit for it. I have been paying on a $999 phone that was supposed to be covered by the promotion. I have made over 50 calls, opened 3 cases- that were closed wo notice. been to a corporate store, original store even had support talk to the store mananger and still 0 help! ATnT basically Stole my trade in phone and cheated me out of $700- How do I get this resolved! Manger said it would be resolved/ that was a year ago and O am still paying on the phone because they refuse to let me out of my contract! I am even willing to cut my losses if they unlock my phone so I can go back to Verizon!

I needed a new phone for my daughter since she lost hers. From the moment I spend inside I was very…read moresatisfied with their customer service. The sales person that helped us was extremely professional, knowledgeable and had a great attitude. The entire transition took less than 30 minutes. I was extremely satisfied with their service. I would definitely recommend this location if you have AT&T as a mobile service.

The Verizon store at Lynnhaven Mall is excellent, especially when it comes to customer service…read more Olga in particular was phenomenal! She helped my husband through the entire process of buying another phone. She was so knowledgeable and really took the time to go out of her way to help us. She's also very friendly and fun. We'll recommend her to anyone looking to head to a Verizon store in the future. Verizon is fortunate to have such an excellent, caring employee! Mary and Rich

Matt C at the Lynnhaven Verizon/Cellular Sales has been amazing. I spoke with him about 3 months…read moreago with an issue with my account and he assisted me and answered all my questions. I reached out to him again with an issue just today and he took the time to look at my account and assisted with fixing the issues. Thank you Matt C!!!!~

Cellular sales is an authorized Verizon retailer. The signage indicates Verizon. One small sign…read morein rear of store tells customers the truth. Cell phone retailers no longer have to notate they are not a corporate store. Because of this, many customers arrive, believing they are in a Verizon corporate store. Both sell phones and Verizon plans However there are differences and Cellular Sales may or may not add extra fees or cancelation clauses. While the sales person we had did not lie, she did leave out statements leading us to believe we were not under any obligation to buy a phone but then ordered three devices under my name and SSN without explaining her actions fully. "If you don't want the phones, no problem..." leaving out...if you don't cancel phones, you ARE tied to an account and MUST take steps to fix or Verizon will flag your profile as possible fraud. I recommend doing business at Verizon (corporate owned) only.

Completed service on my MacBook Pro and repaired a software issue. Owner also repaired 2 of our…read morecollege students MacBook Air.

From the owner: We are the one stop shop for your Phone, Tablet, and Computer repair needs. We also buy your broken…read moreor damaged Phones as well as the ones in good condition. We work with most model phones as well as tablets, desktops and laptops. Most repairs can be completed in one hour or less. Visit our website or contact us for more details.

Sally is amazing. She knows what she is talking about and made us want to come to T-Mobile from…read moreanother carrier. She worked with us to get us the best deal and make everything go smoothly and efficiently. Will be coming back to this location for all future needs thanks to Sally!

I recently visited a T-Mobile store Lynnhaven Mall, to get a replacement screen protector, which is…read morecovered under my warranty. The store was not busy when I arrived, and a representative named Derrick (or Derek) assisted me, hope I get his name right or else it may irate him more! Right away, the interaction started off poorly. When I told him I wasn't sure which iPhone model I had, without asking for permission, he abruptly took my phone from my hand and began tapping through it. I found this incredibly rude, it's basic customer service to ask before handling someone's personal device. He told me the screen protector wasn't in stock and would need to be ordered and shipped to my home. I was fine with that. Then he asked for the phone number associated with the account. I gave him the number we've always used for the past 20 years, our primary line. He said it didn't come up and asked for a different number, which did pull up the account. I expressed surprise, since we've always used the original number as the main line for our account. Instead of helping me understand the change or looking into it, he insisted (with an irritated tone) that the second number is the primary number, that it can't be changed, and that calling customer service would be a waste of time. He spoke to me in a condescending tone, repeatedly interrupting me, talking over me, and making me feel like I was stupid or didn't know what I was talking about, all this in front of my 12-year-old niece. At one point, I had to raise my hand and repeatedly say "okay" just to get him to stop. He then rushed me to fill out personal info, didn't explain anything about when to expect the delivery, and refused to give me a receipt, saying they "don't give receipts" anymore. When I asked again, just to be sure I wouldn't get charged, he bluntly said no. As I was walking away, he loudly said (so everyone could hear), "That's why you gave your email to get the tracking info," to which I responded, "I know what tracking information is." I left the store feeling disrespected, embarrassed, and frustrated. I understand he may not earn a commission on a warranty replacement, but that does not justify the dismissive and unprofessional treatment I received. I'm a long-time T-Mobile customer for nearly 20 years and this experience left me feeling like that loyalty meant nothing.

Great service, on time appointments, no waiting. Repair was made under warranty and achieved…read moreexcellent results.

I am writing to express my profound dissatisfaction and dismay regarding a recent service…read moreexperience and product issue concerning an iPad purchased from your company. This matter, which has now escalated to involve executive management, remains unresolved and reflects a concerning breach of trust. Despite being acquired as a brand-new device, significant operational issues began to manifest within six months of its purchase, a timeframe I find unacceptable for a new product. I subsequently brought the iPad to your store for assistance. During this visit, a store representative clearly acknowledged the device's faulty condition, leading me to believe the issue would be appropriately addressed--either through a repair or a replacement with a new unit. However, the situation took a disturbing turn upon collection. My husband, who retrieved the iPad, was presented with what was unmistakably the *exact same faulty unit* I had originally submitted. The unequivocal proof lay in the customized back cover of the iPad, which holds deeply personal and sentimental value as it commemorates my late mother. This deliberate return of a marked, defective item, under the guise of service or replacement, constitutes a severe misrepresentation and is emotionally distressing. *Also, JOSH, did not want to let the brown box go. *Adding to our concern, my husband reported a peculiar interaction with the employee, identified as Josh, during the pickup. According to my husband, Josh appeared unusually hesitant to release the device and maintained an uncomfortable stare, raising immediate suspicions about the integrity of the exchange. This incident is particularly galling given that I have already escalated this issue to senior levels, engaging with the CEO and an executive named Thomas, who was designated as my liaison to facilitate the provision of a new iPad. Despite these high-level assurances, the problem persists, and I am still without the functional, new device that I was promised and for which I paid. I demand an immediate and definitive resolution to this matter. I expect to receive a genuinely new, fully operational iPad as a direct replacement for the defective unit. The repeated failures to rectify this situation, coupled with the evident lack of transparency and the emotional impact of this deception, are entirely unacceptable. I anticipate your prompt and decisive action to rectify this egregious service failure. All I have been doing is putting out fires with "POOR CUSTOMER SERVICES", since moving to Virginia

Decent experience here today for a simple drop off of a few equipment items for Fios…read more It is the only location in VAB where you can return equipment. I was worried it would be busy but I was lucky mid-day on a Wednesday and walked right in to help. Staff were efficient and friendly and I was able to drop the router off for a friend within 5 minutes. Parking lot and building look run down.

I had equipment to return for FIOS and this is where they directed me. The location was in Town…read moreCenter which I would have preferred. The address is well marked at the stand alone building, it was previously a convenient store possibly. Heard of the phrase lipstick on a pig? You will understand once you see it. Overall I do not like them off Holland which is often called the busiest stretch in Virginia Beach. Plenty of parking. Debris is quite extension the right side of the building fence. I walked in masked and was immediately directed to a representative and had no wait. The interior is nice enough and small. A few staff was present. It's a very low key store. The Verizon rep logged in my equipment using the bar code on the back. He generated a received receipt that was emailed. He was masked and friendly enough. Nothing special here, but I did accomplish my goal and did receive great service. Tough call, but sliding down to a 3.5 and rounding down.

BLUF: They can fix lots of electronic items well and at a value conscious price…read more As an indication of their service, the computer repair place I use recommended these guys with the comment, "If it can be fixed, they will. And its rare when they can't fix something in their swim lane." Replacing a battery in a Samsung Gear3 watch from 2018 that had become a brick isn't a typical phone repair. But in less than a week they'd ordered the part, replaced it, and did an op test to ensure it worked. And, it does still. Also, please please don't be the idiot consumer that avoids a place because English is a second language for some staff. Do you speak multiple languages? Do you have to endure xenophobic shunning? These guys are polite, trustworthy, and talented.

Put your iPhone in a water proof pouch at the beach, don't believe it will always be waterproof. My…read morewent underwater for a few seconds on vacation and then screen played dead. Got it to this shop for a screen replacement. Friendly staff and good communications. Luckily it was just a shorted out screen, iPhone wasn't flooded inside.

Great customer service tonight by Jailyn. She was so patient and helpful. This location is rather…read moreslow so we normally have no wait time. Everything we needed was in stock and everything was transferred smoothly.

Stacey was sooo helpful and the other workers as well! The music playlist is also fire and it's…read morejust overall 10/10!