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    Sprint Store by Adcomm Digitel

    5.0 (1 review)

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    6 years ago

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    T-Mobile Experience Store

    T-Mobile Experience Store

    2.6(8 reviews)
    2.8 mi
    $$
    Virtual estimates
    Shipping

    Sally is amazing. She knows what she is talking about and made us want to come to T-Mobile from…read moreanother carrier. She worked with us to get us the best deal and make everything go smoothly and efficiently. Will be coming back to this location for all future needs thanks to Sally!

    I recently visited a T-Mobile store Lynnhaven Mall, to get a replacement screen protector, which is…read morecovered under my warranty. The store was not busy when I arrived, and a representative named Derrick (or Derek) assisted me, hope I get his name right or else it may irate him more! Right away, the interaction started off poorly. When I told him I wasn't sure which iPhone model I had, without asking for permission, he abruptly took my phone from my hand and began tapping through it. I found this incredibly rude, it's basic customer service to ask before handling someone's personal device. He told me the screen protector wasn't in stock and would need to be ordered and shipped to my home. I was fine with that. Then he asked for the phone number associated with the account. I gave him the number we've always used for the past 20 years, our primary line. He said it didn't come up and asked for a different number, which did pull up the account. I expressed surprise, since we've always used the original number as the main line for our account. Instead of helping me understand the change or looking into it, he insisted (with an irritated tone) that the second number is the primary number, that it can't be changed, and that calling customer service would be a waste of time. He spoke to me in a condescending tone, repeatedly interrupting me, talking over me, and making me feel like I was stupid or didn't know what I was talking about, all this in front of my 12-year-old niece. At one point, I had to raise my hand and repeatedly say "okay" just to get him to stop. He then rushed me to fill out personal info, didn't explain anything about when to expect the delivery, and refused to give me a receipt, saying they "don't give receipts" anymore. When I asked again, just to be sure I wouldn't get charged, he bluntly said no. As I was walking away, he loudly said (so everyone could hear), "That's why you gave your email to get the tracking info," to which I responded, "I know what tracking information is." I left the store feeling disrespected, embarrassed, and frustrated. I understand he may not earn a commission on a warranty replacement, but that does not justify the dismissive and unprofessional treatment I received. I'm a long-time T-Mobile customer for nearly 20 years and this experience left me feeling like that loyalty meant nothing.

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    T-Mobile Experience Store
    T-Mobile Experience Store
    T-Mobile Experience Store

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    Apple Lynnhaven Mall

    Apple Lynnhaven Mall

    2.6(97 reviews)
    2.8 mi
    $$$

    Great service, on time appointments, no waiting. Repair was made under warranty and achieved…read moreexcellent results.

    I am writing to express my profound dissatisfaction and dismay regarding a recent service…read moreexperience and product issue concerning an iPad purchased from your company. This matter, which has now escalated to involve executive management, remains unresolved and reflects a concerning breach of trust. Despite being acquired as a brand-new device, significant operational issues began to manifest within six months of its purchase, a timeframe I find unacceptable for a new product. I subsequently brought the iPad to your store for assistance. During this visit, a store representative clearly acknowledged the device's faulty condition, leading me to believe the issue would be appropriately addressed--either through a repair or a replacement with a new unit. However, the situation took a disturbing turn upon collection. My husband, who retrieved the iPad, was presented with what was unmistakably the *exact same faulty unit* I had originally submitted. The unequivocal proof lay in the customized back cover of the iPad, which holds deeply personal and sentimental value as it commemorates my late mother. This deliberate return of a marked, defective item, under the guise of service or replacement, constitutes a severe misrepresentation and is emotionally distressing. *Also, JOSH, did not want to let the brown box go. *Adding to our concern, my husband reported a peculiar interaction with the employee, identified as Josh, during the pickup. According to my husband, Josh appeared unusually hesitant to release the device and maintained an uncomfortable stare, raising immediate suspicions about the integrity of the exchange. This incident is particularly galling given that I have already escalated this issue to senior levels, engaging with the CEO and an executive named Thomas, who was designated as my liaison to facilitate the provision of a new iPad. Despite these high-level assurances, the problem persists, and I am still without the functional, new device that I was promised and for which I paid. I demand an immediate and definitive resolution to this matter. I expect to receive a genuinely new, fully operational iPad as a direct replacement for the defective unit. The repeated failures to rectify this situation, coupled with the evident lack of transparency and the emotional impact of this deception, are entirely unacceptable. I anticipate your prompt and decisive action to rectify this egregious service failure. All I have been doing is putting out fires with "POOR CUSTOMER SERVICES", since moving to Virginia

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    Apple Lynnhaven Mall
    Apple Lynnhaven Mall
    Apple Lynnhaven Mall

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    Sprint Store by Adcomm Digitel - mobilephones - Updated May 2026

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