Sally is amazing. She knows what she is talking about and made us want to come to T-Mobile from another carrier. She worked with us to get us the best deal and make everything go smoothly and efficiently. Will be coming back to this location for all future needs thanks to Sally! read more

I recently visited a T-Mobile store Lynnhaven Mall, to get a replacement screen protector, which is covered under my warranty. The store was not busy when I arrived, and a representative named Derrick (or Derek) assisted me, hope I get his name right or else it may irate him more! Right away, the interaction started off poorly. When I told him I wasn't sure which iPhone model I had, without asking for permission, he abruptly took my phone from my hand and began tapping through it. I found this incredibly rude, it's basic customer service to ask before handling someone's personal device. He told me the screen protector wasn't in stock and would need to be ordered and shipped to my home. I was fine with that. Then he asked for the phone number associated with the account. I gave him the number we've always used for the past 20 years, our primary line. He said it didn't come up and asked for a different number, which did pull up the account. I expressed surprise, since we've always used the original number as the main line for our account. Instead of helping me understand the change or looking into it, he insisted (with an irritated tone) that the second number is the primary number, that it can't be changed, and that calling customer service would be a waste of time. He spoke to me in a condescending tone, repeatedly interrupting me, talking over me, and making me feel like I was stupid or didn't know what I was talking about, all this in front of my 12-year-old niece. At one point, I had to raise my hand and repeatedly say "okay" just to get him to stop. He then rushed me to fill out personal info, didn't explain anything about when to expect the delivery, and refused to give me a receipt, saying they "don't give receipts" anymore. When I asked again, just to be sure I wouldn't get charged, he bluntly said no. As I was walking away, he loudly said (so everyone could hear), "That's why you gave your email to get the tracking info," to which I responded, "I know what tracking information is." I left the store feeling disrespected, embarrassed, and frustrated. I understand he may not earn a commission on a warranty replacement, but that does not justify the dismissive and unprofessional treatment I received. I'm a long-time T-Mobile customer for nearly 20 years and this experience left me feeling like that loyalty meant nothing. read more

I have no complaints... A friend of mine recommended this location. I am unsure how long this store has been at this location, but this day in April was my first time ever stopping in; let alone purchasing a product. I was in the market for a new phone... after almost a year of working with a cracked screen (S7) it was time to upgrade. I am unsure if any deals were going on... at this point my goal was to walk out with a new phone. Well within 30 minutes, my goal was achieved. I so do not remember the service guy that assisted me, but he seemed to be knowledgeable and answered my many questions. He even suggested a few items to buy for my new device and hey... I gave in. To this day, there are products still in my bag. Waste of money maybe... but it seemed great at the time. On this Saturday afternoon, I came in at a good time. There were only three customers in the store and I made number 4. Well within a few minutes later a handful more of customers walked in. My service guy was attentive and assured I was set before I walked out the door. He even called a few days later to see if I was still enjoying my recent purchase and asked if I had any concerns. He offered his number in case I had any future questions or concerns. To this day, I am super satisfied with my S9+ I'd recommend you give this store a try. The store is located in the Lynnhaven Mall, but you can gain access to the store without stepping foot into the mall. Plenty of parking. Have fun and enjoy life :) read more

T-Mobile Experience Store - Mobile Phones Near Me - Virginia Beach, Virginia

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The worse service, I have come in here 3 times for a screen protector. I DO NOT NEED IT INSTALLED & they still choose to say I need to wait. After waiting for 5 minutes they let me know I can just go to the other store around the corner that they probably don't have a wait. QUITE FRANKLY BS. Give me protector and carry on while your just staring at phone not actually physically doing anything. read more

Good customer service and qualified. They helped and solved my issue pretty quick. Clean and modern place. Some lines are experienced, but I recommend. read more

Worst customer service I have ever experienced. I came in to exchange my old phone. In order for you to receive your new phone you have to give back the old one. Which is completely understandable. Before I signed off to this agreement, I wanted to make sure that all of my content would be transferred to my new device, where the associate assured me everything would. After I signed off. He informed me that unfortunately there was something wrong with my phone (well duh, considering I was coming in to get another one) and he wasn't able to get my content over. So I asked to have my phone back so I can back it up to my laptop and come back the next day. He said no because I already signed off to give away my old phone. He then tried to back up all my content to Google drive but I had to leave my phone there. Which I did. Coming back 4 Hours Later and not even a fourth of my stuff my transfered. So he told me the only option left was to delete everything else to receive my new device. I don't understand why I had to pay for his mistake. I had to erase everything on my phone. Don't inform a customer that you can do something when you can't. I will never come back to this location again. read more

I went in to switch providers and wasn't told that I would have to get a credit check and that it would be a hard inquiry! Now that shit is on my credit for 2 years assholes! Not to mention it took them forever to transfer my old phone number to my new account. MR Conkling didn't tell me that I'd have to not only put in a special code, but that only he could give me the special code. that said I also had to sign up for prepaid service to pay the amount he promised was to be my bill. Luckily they billed me early and I saw the wrong amount, it was still early enough that I could change it! It's been one thing after another with Tmobile first the discount crap then the fact that they make you pay 2 weeks early before they reset your data! Oh yeah so Ima pay and your gonna screw me for 2 weeks so you can scam me out of my 2 weeks and their explanation "it's always been like that" So you've always screwed people out of there data oh that's prolly why you arn't gonna get very far as a company read more

Nice store, but it is always crowded, as they don't have enough staff. Better off going to the T-Mobile located by the Off Broadway down the street. read more