Quick and done right!!! They are always professional and…read morethorough with my phone. It's almost like they are working on their own phone.

horrible customer service over the phone and worse prices! Dude had no respect for common questions…read moreand no substance in conversation.

They Stole my trade in phone!! I have the warehouse receipt for a phone i turned in on a promotion…read moreand have never received the $700 credit for it. I have been paying on a $999 phone that was supposed to be covered by the promotion. I have made over 50 calls, opened 3 cases- that were closed wo notice. been to a corporate store, original store even had support talk to the store mananger and still 0 help! ATnT basically Stole my trade in phone and cheated me out of $700- How do I get this resolved! Manger said it would be resolved/ that was a year ago and O am still paying on the phone because they refuse to let me out of my contract! I am even willing to cut my losses if they unlock my phone so I can go back to Verizon!

I needed a new phone for my daughter since she lost hers. From the moment I spend inside I was very…read moresatisfied with their customer service. The sales person that helped us was extremely professional, knowledgeable and had a great attitude. The entire transition took less than 30 minutes. I was extremely satisfied with their service. I would definitely recommend this location if you have AT&T as a mobile service.

Matt C at the Lynnhaven Verizon/Cellular Sales has been amazing. I spoke with him about 3 months…read moreago with an issue with my account and he assisted me and answered all my questions. I reached out to him again with an issue just today and he took the time to look at my account and assisted with fixing the issues. Thank you Matt C!!!!~

You know when you walk into a business in the middle of the day on a random Wednesday and all 3…read moreco-workers look up like you are interrupting because the store is a ghost town- well we interrupted and now its costing my whole day! I was sent in for a Sim card and was immediately asked if I knew my pin and told if I did not remember the pin, I only had 3 chances. I was then asked if the shared account holder could receive email and instead of waiting for the account holder to get to the secure location as we communicated that it may take longer than 2 min. they fired off all 3 of the text so that they had expired by the time he walked from the office to his car and they could not send them again. Its so very disrespectful to involve a third party and then not even wait for them, knowing the text have a time limitation, and that if they expire you will not have to give the customer the support they need. I was then given the sim card and told to call customer service but I did not have a working phone. After talking with customer service for two hours, the issue still wasnt resolved and it has something to do with the original sim card given by the original 3 unhelpful co-workers. So now Im going to have to go to my second Verizon store to get a new sim card but somehow I have a feeling this issue is going to be resolved very easily and swiftly and could have been trouble shot in the first Verizon store if they had wanted to. 5hrs and counting on just getting a loaner phone from apple activated by verizon while mine is being repaired is unsatisfactory. Apple had excellent customer service however.

Cellular sales is an authorized Verizon retailer. The signage indicates Verizon. One small sign…read morein rear of store tells customers the truth. Cell phone retailers no longer have to notate they are not a corporate store. Because of this, many customers arrive, believing they are in a Verizon corporate store. Both sell phones and Verizon plans However there are differences and Cellular Sales may or may not add extra fees or cancelation clauses. While the sales person we had did not lie, she did leave out statements leading us to believe we were not under any obligation to buy a phone but then ordered three devices under my name and SSN without explaining her actions fully. "If you don't want the phones, no problem..." leaving out...if you don't cancel phones, you ARE tied to an account and MUST take steps to fix or Verizon will flag your profile as possible fraud. I recommend doing business at Verizon (corporate owned) only.

The best service I have ever received. JASON is very honest and trustworthy, reasonable prices…read more Will continue to do business with him.

Completed service on my MacBook Pro and repaired a software issue. Owner also repaired 2 of our…read morecollege students MacBook Air.

I went into the store for assistance with Apple Account password reset. The guy that assisted us…read moreover a week ago, TJ was extremely helpful, exceptionally knowledgeable about the Apple product. He did everything within his power to help with a password reset process. We left that day without total resolve but was able to get a call with Apple Support representatives several days later after making an appointment for a callback. The Apple Support representative, Nadine was very helpful, she was able to provide us with the information and details that were needed to get the password problem resolved once and for all. Tomorrow will tell the story! I was unaware that the Apple Store provided the same service and that they also could have been helpful with promos.

This location has lots of friendly employees that are happy & ready to help! I've also experienced…read moregreat customer service at this location. Given that MacArthur location is closed, it's helpful to schedule an appointment if you are afraid of wait times. We love to explore all the latest gadgets & test the camera features lol

Decent experience here today for a simple drop off of a few equipment items for Fios…read more It is the only location in VAB where you can return equipment. I was worried it would be busy but I was lucky mid-day on a Wednesday and walked right in to help. Staff were efficient and friendly and I was able to drop the router off for a friend within 5 minutes. Parking lot and building look run down.

I had equipment to return for FIOS and this is where they directed me. The location was in Town…read moreCenter which I would have preferred. The address is well marked at the stand alone building, it was previously a convenient store possibly. Heard of the phrase lipstick on a pig? You will understand once you see it. Overall I do not like them off Holland which is often called the busiest stretch in Virginia Beach. Plenty of parking. Debris is quite extension the right side of the building fence. I walked in masked and was immediately directed to a representative and had no wait. The interior is nice enough and small. A few staff was present. It's a very low key store. The Verizon rep logged in my equipment using the bar code on the back. He generated a received receipt that was emailed. He was masked and friendly enough. Nothing special here, but I did accomplish my goal and did receive great service. Tough call, but sliding down to a 3.5 and rounding down.

Great work and fast, dropped my wife's phone off at lunch and was done i a few hours before i got…read moreoff work, will be back again

Put your iPhone in a water proof pouch at the beach, don't believe it will always be waterproof. My…read morewent underwater for a few seconds on vacation and then screen played dead. Got it to this shop for a screen replacement. Friendly staff and good communications. Luckily it was just a shorted out screen, iPhone wasn't flooded inside.

Great customer service tonight by Jailyn. She was so patient and helpful. This location is rather…read moreslow so we normally have no wait time. Everything we needed was in stock and everything was transferred smoothly.

Stacey was sooo helpful and the other workers as well! The music playlist is also fire and it's…read morejust overall 10/10!