I decided to try Earthlink as I am at least average tech savvy and did not mind that they would…read morejust mail me a box with instructions on connecting. In any event, I saw they had a service guarantee. I followed the install instructions to the letter, but no matter where I moved the device I still only received a blinking blue light, never a single green light showing some connectivity. I concluded that my apartment was not able to receive the signal from the tower. I then proceeded to call to cancel the service (unable to cancel on the app directly it seems, hmm). The customer service person was rude, talking over me multiple times until I called out their behavior and began talking over them. They insisted that I allow them to centrally activate my device. I told them I had no confidence in the service since I was not able to get a single green bar showing any sign of connectivity potential, and the fact that they can temporarily boost power to activate my device was not reassuring. I wanted to avoid an activated device that nevertheless could not receive the internet signal under normal conditions. I then cancelled the service over the phone, even as the representative admonished me for not letting them activate the device, and warned me that the $85 is nonrefundable. I then had to (successfully) dispute the charge, and got all my money back as the credit card company agreed that Earthlink did not provide the service they promised, and tried to not honor their guarantee. So a fair bit of time wasted, and if you cannot get a single green bar yourself I recommend you dispute the service like I did. Or better, try all other options first--to save yourself time and frustration dealing with indignant and self-righteous customer service representatives. I hope this review saves you time and effort!

A very bad experience. Signed up for 5mpbs freestanding DSL and they could not install at top speed…read moreso they reduced to 3. Waited 3 days for change. After set up with rep discovered device they sent for $19.95 was modem only. Not wireless. Now they want $79.95 for router. Plus $7.95 per month to talk to there reps re: calls about their modem. They do give full rebate for modem but you will pay much more with monthly charge. Purchased modem on my own instead it wouldn't work and internet was not working either that day. Returned modem and decided to cancel. Now they want $90.00 cancellation fee. Never got to speak to Supervisor but another gentleman offered to accept the modem back in exchange for removal of cancellation fee. More to follow...

ive been going back and forth between verizon customer service and tech help for multiple days and…read moreive had to go into the store to get help after online customer service couldn't come up with a clear solution. Thank you ashlee and katelynn for your help!

This store is filled up by unhelpful staff. They sure do take up a lot of space and they are not…read morehelpful. I felt like I was employed by the staff there I did not get answers to my questions and I was told to come up with solutions. I came to the corporate location for help and I was talked to like I was stupid and like I worked there and had done something wrong. No help. Will probably cancel Verizon services after today's visit. Totally terrible service.

Telcom has been my internet provider for over six years. The downtime I have experenced in that…read moretime has been minimal, but when it does happen, their response has always been exemplary. Their crews sometimes have had to work throughout the day and night to restore service, and all the while, customers are kept informed of their progress, along with an estimate of completion. Their customer service representatives are professional, kind, and helpful. I could not ask for a better company with which to do business. Judy Harrison

the lady that answered the phone was so freaking rude and there's constantly outages.read more

This is my first time in this Cox store. I can here with my cousin who also needed assistance with…read moreher Cox account. We walked in and were greeted by Myquasha right away. He helped me by letting me know what benefits come with the next plan tier and my cousin also got the help she needed with her account. It was a smooth, quick process for both of us. I also appreciate the ample seating areas they have in the store and the music station streaming on the TV playing the R&B classics!

My experience is 5 stars because of one employee, Myqasha T. I was in a hurry, movers were waiting…read moreand I was returning my cox cable box after living in the area for 5 years. Myqasha sensed this and said I'll be right with you ma'am, professional and friendly. I explained my movers were annoyed because I was stopping and he said I'll be as quick as possible. He was reassuring which immediately put me at ease. I asked him if I purchased a phone screen protector would he put it on for me? He said of course. He also said that might take a minute and I know your movers are waiting. I said they're already annoyed and another few minutes won't matter. We both laughed. Myqasha is exactly the type of employee I would want to have working for me; professional, personable, smiling, helpful, reassuring, and overall stellar customer service. I need to add he put my phone screen protector on perfect; no bubbles which NOONE has been able to do including myself. Myqasha is a keeper. 5 stars

I generally hate Cox because they typically have horrible customer service, are plagued by issues…read morewith their equipment and calling them on the phone is almost always a waste of my life. I visited today with my husband to switch service into my name and we were assisted by a really helpful associate named Kelly (a male) with beautiful blue eyes. He really took his time with me and went through all the options since we had to completely shut down my husbands cable and put it in my name. We looked everything up and down and even pulled up YouTube tv to compare their bundles and prices Bc I was considering cutting the chord. It turned out their platinum bundle with gigablast Wi-Fi and cable was gonna be best for me. Kelly was helpful and friendly the whole time and answered all my questions and helped me decide what was going to work for me. He explained to my husband what he's going to have to do with our old equipment and said if he came back with a line just to leave it with him and he'd take care of it. I was pleasantly surprised by this experience and we brought it all home and swapped it ourselves. So far no issues. The inside of this spot is clean and well kept with numbers and couches to wait on and some equipment for purchase and viewing and demonstration. There was no line when we arrived but about 4-5 people waiting by the time we left. Waits can get long but they had 3 employees working so it seemed to go quickly.

Very friendly and informative staff. Helped me with all my questions. Clean store and great…read morelocation.

Have been with InMotion for ~10 years, and have only had nice things to say. Having referred many…read morefriends and associates to them over the years, it saddens me to write this review. However, they have really fallen to absolute trash levels. Firstly, I prioritized their higher end dedicated support, domestic dedicated support in the US. As a larger client their dedicated server support has been an excellent partner in my business, until 2023, when it really started to fall apart. Ever the optimist I decided to continue my patronage for an additional year. . . what a huge mistake. I should not have rewarded failing support with more business. In the last 180 days specifically it has been a dumpster fire. We are moving our sites and business elsewhere as soon as possible. Such a shame! Really wanted to support a US/VA business. Whatever went wrong, I can no longer recommend.

Horrible experience. My website just disappeared yesterday. After calling their tech support,…read morewaiting on hold for half an hour I found out that not only it is not working at the moment, it is actually gone, no content can be restored. The tech support was very matter of fact: sorry we can't do anything about it. Today I tried to call customer service. After waiting on hold for over an hour. I found out that they can offer me 5 months of free hosting at the time of renewal which is going to be April 2020. Yes, I paid until then. Now I don't have a website but they will not reimburse my money. Instead they were generous enough to offer me $50 credit which will cover $50 penalty for early cancellation! I DON'T have a website that they are currently hosting but since I paid until April 2020 they will penalize me for early cancellation! Can anybody understand that? When I asked if they could offer a free help with building a new website the customer service rep muted his mike and consulted his supervisor for a long time. When he came back he announced that they can not do it for me. When I asked to talk to his supervisor he sounded very surprised (I guess I should be happy) said that he will transfer me and transferred me to someone's voice mail! I really hope they will go out of business. Judging by the reviews it's gonna happen soon.

They only want to sell to you but they couldn't seem to help me with any problems i was havingread more

I went there after my daughter told me about a promotion they were having and had the best…read moreexperience. My husband and I returned the next day and asked for the same rep, Lydia--she really is the best. We had a couple of hiccups and could only get one phone processed that night, so I brought my trade-in back the next day, thinking it was all taken care of, but it wasn't. I called Lydia again a few days later, and she personally resolved all the issues I was having and answered every question I had. She treated me with respect and kindness that I'll never forget. We've been Verizon customers for well over 20 years, and because of her, we'll continue to be part of the Verizon family.

I was mislead by another employee, about the cost of a service…read more I went in today and Ashley helped resolve the entire situation. She was amazing in helping me navigate the situation, and gave me the exact information I needed. As we were finishing up, I asked for information about repairing vs replacing/upgrading my phone. She was able to give me a quick rundown of the different avenues. Once I have a few thing settled, I plan to return to this location and work with her again.

Nick was super helpful with giving us options and payment plans. Serenity was amazing with a bubbly…read moreattitude very approachable and understanding of our needs. 10/10

Excellent. Efficient…read more Walk in. Handed them my phone. Repaired my cracked camera glass. In 28 minutes I walked out with my phone repaired. Cost $39 That is my entire post. They are as quick, professional, affordable and efficient. The end.

horrible customer service over the phone and worse prices! Dude had no respect for common questions…read moreand no substance in conversation.