I generally hate Cox because they typically have horrible customer service, are plagued by issues with their equipment and calling them on the phone is almost always a waste of my life. I visited today with my husband to switch service into my name and we were assisted by a really helpful associate named Kelly (a male) with beautiful blue eyes. He really took his time with me and went through all the options since we had to completely shut down my husbands cable and put it in my name. We looked everything up and down and even pulled up YouTube tv to compare their bundles and prices Bc I was considering cutting the chord. It turned out their platinum bundle with gigablast Wi-Fi and cable was gonna be best for me. Kelly was helpful and friendly the whole time and answered all my questions and helped me decide what was going to work for me. He explained to my husband what he's going to have to do with our old equipment and said if he came back with a line just to leave it with him and he'd take care of it. I was pleasantly surprised by this experience and we brought it all home and swapped it ourselves. So far no issues. The inside of this spot is clean and well kept with numbers and couches to wait on and some equipment for purchase and viewing and demonstration. There was no line when we arrived but about 4-5 people waiting by the time we left. Waits can get long but they had 3 employees working so it seemed to go quickly. read more

Very friendly and informative staff. Helped me with all my questions. Clean store and great location.

Every time my internet cuts out and Cox tells me to reset my router when it's a problem with their service I will leave a 1 star review. Shit customer support and lack of resolutions. Ready for my contract to end read more

Even if you pay your bill on time, Cox will have a tech tag your line and cut it without letting you know they did it or why. We were told there was an outage in our area for several hours, then told by Cox the outage was fixed. We still had no internet. 24 hours of calling them and getting different reports. Asked for a tech to come out and was told that many homes in area were tagged and cut. But they still want you to pay for a service they are denying you of. 48 hours later we had to pay to have it all fixed. Some illegal business going on. read more

I've been in here several times over the past few years. I've never had any major issues with Cox or their services. When I come in, I normally see Tammy. She has helped us numerous times with some issues that were ongoing from a few years ago, that have since been completely resolved. There were a few issues with the DVR, so we had to have it replaced a few times. However, Tammy made the process very easy and within a day or so, the box was replaced and worked. We were told that this had been an ongoing issue with some of those older versions of the DVRs. So far, there have been no further issues since the new one was put in. Overall, service has been good with Cox. A few issues that I do want to say is that their pricing needs to be lowered. It shouldn't cost $225 a month for internet, phone, and television. Unfortunately, there aren't many options out there in this area; FiOS is not available where I live. I think the lack of competition has helped drive the overall costs up since it is a quasi-monopoly. The only real competitors would be satellite service providers, which I have had in the past, but had many more hassles with them than I ever have with Cox. One thing that I think they need to change is the "bundle" pricing as well. They keep it at a lower price for one of the two years, and then goes up for the second year. I'd rather them just keep it at a level price instead of the increase after a year. Overall, I would generally give Cox and this place three stars, but Tammy helps bump it up to four stars with the excellent service she has provided over the past few years to me. read more

The customer service for Cox is as useful as a square wheel. Unbelievably frustrating. The representatives constantly lose connection during your calls because I'm assuming their VOIP is through Cox internet which cuts out frequently. Literally have no other option for a broadband provider and I'm still considering canceling. The one star feels too high still. read more

HORRIBLE SERVICE FROM SALES TO SUPPORT TO INSTALLATION. AVOID AT ALL COSTS -they don't care about their customers. I WILL BE SURE MY VOICE IS HEARD EVEN IF COX IS TRYING TO HIDE IT. Everything I have listed below is recorded & documented with times and #s & I have asked MGMT to listen to the calls so that they can understand how misleading their team is, the false promises provided, & horrendous note taking abilities. No one from Cox has yet to do that. I oversee all of client services for my company & cannot believe that no manager cares to confirm what was informed & promised to their client by their staff members. SAT- I called to have Internet installed at my house in VA Beach-I work remotely & need it ASAP. The earliest appt was TUES from 8-10am. TUES 10am - It rains & floods my road so the technician can't install it bc he'd need different equipment. He understood the immediate need & spoke with his supervisor & confirmed I'd have an appointment on WED between 5-7pm for the installation. I thanked him & asked for them to put in the notes to call me prior to arriving. WED 6:20pm - Still no call from Cox so I call & spoke with a rep that confirmed I do have the appt & they would call me when they were in route. She said to hang tight & they should be there by 7pm. 7pm..no Cox...7:10pm & still no Cox. I call Cox again & the rep I speak with says there are no notes in the system saying I had an appointment tonight; I was flabbergasted & explained what happened the day prior & the convo I had with another rep not even an hour ago who confirmed my appointment. I was transferred to another person who said the same thing; I asked them to listen to the recorded convo bc this makes no sense & how important it was that I have the internet Installed asap because it's preventing me from being able to work. The lady can't help me & I ask to speak with a supervisor. Jason confirms that he doesn't see anything in the system & there's nothing he can do. I explain, AGAIN, everything that has happened. Given the circumstance, he makes arrangements to guarantee that someone will come out THURS between 8-10am & he would call me in the morning as well. THURS 8:30am - No phone call from Cox; I call to check what's going on & to my surprise, I'm told they have no notes in their system & nothing scheduled. I'm speechless & ask to speak with a supervisor. I'm connected to one & she says that she apologizes for the confusion that she doesn't see any notes guaranteeing the appt & that perhaps Jason spoke with someone since dispatch had been closed & worked out an arrangement. To make matters worse -- she can't even confirm that because Jason wasn't scheduled to come in until 11am! The best she can do is put an escalated request to have installation done today, worst case scenario I could have it installed on FRI between 3-5pm. At this point I've wasted at least 8 hours of my time waiting for & being on the phone with Cox trying to sort THEIR mistakes out on my account. I ask her to please put in the notes to call me prior to the technician coming over bc I will need to be down the road at the public library to use the internet for work. She said certainly & that it was added. FRI 3:30pm --I haven't heard from Cox so I call to confirm that things are all set still & that I will be called prior to the technician arriving so that I can ensure I'm home since I'm at the library working. She said yes, they're in the notes & I'd receive a call. 4:44pm I get a phone call from the dispatch center saying that the technician is at my house. Confused, I say, they're at my house? You don't mean they're on their way? Nope. They're at my house. I ask her to please have them wait, that I'm down the street at the public library but can be home in less than 20mins; That I was supposed to be called when the technician was on their way NOT when they arrived. The dispatcher was rude & said no & the notes didn't say that & that they would not wait. I begged her to have him wait; I pull up to my house at 4:53pm -- 9 mins from when I received the call & only a couple mins from when the dispatcher lady ended our conversation. Cox was gone within that 9 minute window. I called Cox immediately but they refused to arrange for someone to come back out. In addition to this, I was informed by MGMT now that I'd be responsible for additional installation fees bc of the distance of my location - why wasn't I informed of this earlier this week? Also, Sales misled us in the pricing of the "freeze" ability & how often it can be done even though I was very explicit. Unfortunately Cox is the only provider around here- I'm looking into getting a hotspot instead. If this is how they treat their brand new customers, then what will happen if I have an emergency or big issue ? I want to ensure that EVERYONE hears what happened to me bc this is horrendous service & not at all how any client should be treated by a service provider they are paying. read more

Very nice store! Conveniently located and very clean! The customer representative greeted me with a smile immediately! This was the quickest transaction ever! I would definitely come back for the customer service and the convenience!! No wait and as stated earlier... easy visit!!! read more

I genuinely hate COX! Virginia Beach sucks because this is the only internet provider. You buy their "top tier" internet package and everything has a lag ! I can't play their cable, with their internet without a lag ! When I stream, it's even worse. Cox sucks ! Zero stars!! Negative stars ! read more

Cox cable gets four stars. The drop of one star is for the high prices. Our cable boxes went South so we went in to exchange them. First off the store was close to closing, so there were not many folks there. The store is typical cable store, well laid out and easy to negotiate. But the thing that impressed me was the customer service, the attendant, Terry was great. She took the time to explain the service and new cable boxes. She did not try to upsell, she was superb. I was set to give Cox a one star rating on price alone. But I sincerely can't. We got the new boxes, and she gave us a great idea on a modem that has significantly speed up our service. Think Cox has figured out they are not the most economical solution so they have helped their cause with A plus service. Well done. read more

SSSSLLLOOOWWW! Ironic that their website is inaccurate and phone puts you on voicemail. Then they chit chat instead of moving the endless line of customers. Not to mention the service is terrible read more

COX miss two appointment times, damaged our property, and charged us for our own modem for months on our bill. Customer service wait time is ridiculous and subpar to say the least. read more

Avoid if at all possible. Once the service is working, it is fast and usually reliable. Cox often turns internet services off at 11pm to upgrade. Expect frequent and sneaky increases and surcharges to your bill. I wish we had more broadband options. read more

I am very unhappy with cox services and their customer service. When I moved from my prior residence and into my new home their employee told me that my cable/Internet bill would drop by $10 a month if I got their bundle package that included telephone (which I do not use) and hbo. I added them in order to save money and now my bill jumped from just about $100 month to nearly $200. The employee lied to me, the service is terrible when I call back and none of the employees or management are ever willing to help resolve the situation. I barely use my Internet and I do not even have a home phone inside my house. I would strongly advise that if you have a different provider in your area that you go with them. On top of the issues I've had with this, upon turning my cable on at my prior residence the first time around I scheduled to have my cable turned on and they never came so I called again, then they told me they had no record even though I called prior to even moving in, I rescheduled, I waited about a week or week and a half and then the person they sent to turn it on didn't bother to climb the pole and turn my cable on due to seeing a satellite from the prior renters of the property. No one informed me of this, so I called to find out what happened. Upon calling the scheduled for another gentleman to come out. When he came out he informed me of this, mind you he came out almost two weeks later. I waited almost a month because of cox's ignorance for my cable/Internet to be turned on. They charged me to come out twice and I've had nothing but issues. I wouldn't even give them one star if I had an option. I've stressed to them on numerous occasions that I am unhappy and my bill has just gradually been climbing. They have terrible customer service and services. I WOULD NEVER RECOMMEND THEM, NEVER. If you don't mind being lied to and ripped off then go with them but if you want to deal with a company who cares about their customers seek services elsewhere read more

So I went to exchange my TV remote tonight (button kept sticking) and Tammy came running to the door to open it for me and greeted me!? She was happy, friendly and what I would want in any business I walk into. She even upgraded my cable box for free. Keep this lady around Cox...talk about amazing customer service!! Not the biggest fan of your cable, but if I need help I'll come back to her! read more

If you have a billing issue with Cox services, avoid this place at all costs. Almost all billing inquires and issues can be handled at (757)224-1111. If you need to talk to someone, they are very helpful. I've been a customer of Cox communications for 26 years and I've entered this store 3 times. My visit on Saturday, October 24, 2015 will be my last. Yes, Tammy greeted me at the door somewhat pleasantly, but the interaction went downhill FAST! She may have been sick with all the coughing and hacking she was doing at the counter. If that's the case, she should have taken the day off. read more