Got a great deal on 4 Verizon phones for my family! Price was very reasonable! Make sure you go…read morethrough Verizon HQ and not the local store as you will get the best prices that way!

Ive tried to cancel for three months and told me I couldn't cancel services until I paid my bill…read more So they want fo keep charging me for service im not happy with. My bill will not be paid until my services are canceled. They lied about how much my bill will be. ​

I generally hate Cox because they typically have horrible customer service, are plagued by issues…read morewith their equipment and calling them on the phone is almost always a waste of my life. I visited today with my husband to switch service into my name and we were assisted by a really helpful associate named Kelly (a male) with beautiful blue eyes. He really took his time with me and went through all the options since we had to completely shut down my husbands cable and put it in my name. We looked everything up and down and even pulled up YouTube tv to compare their bundles and prices Bc I was considering cutting the chord. It turned out their platinum bundle with gigablast Wi-Fi and cable was gonna be best for me. Kelly was helpful and friendly the whole time and answered all my questions and helped me decide what was going to work for me. He explained to my husband what he's going to have to do with our old equipment and said if he came back with a line just to leave it with him and he'd take care of it. I was pleasantly surprised by this experience and we brought it all home and swapped it ourselves. So far no issues. The inside of this spot is clean and well kept with numbers and couches to wait on and some equipment for purchase and viewing and demonstration. There was no line when we arrived but about 4-5 people waiting by the time we left. Waits can get long but they had 3 employees working so it seemed to go quickly.

Very friendly and informative staff. Helped me with all my questions. Clean store and great…read morelocation.

went in there to buy a new iphone. there was two people working and myself & another customer…read more being Black Friday around 5:30 pm it was very slow the girl working couldn't be less interested in helping me or the other customer. Said a few things to me & walked away. Basically was like the iphones are over there... click on the screen & walked away lol like what? anyway I left went to Best Buy got a phone and changed services to AT&T (I was literally going to pay for a phone outright in cash had they helped me, wasn't looking for a deal or a new provide, my phone broke this week lol) that girl could use some customer service training..

Great service very helpful, kinda hard to find but very nice people and store was very cleanread more

My cell phone was under manufacturer's warranty but acting strangely. The manufacturer sent me to…read moreUBREAKIFIX. They did everything possible to fix my phone and walked me through the process when it didn't work. I'm very happy with my experience.

6 calls disconnected twice, one waiting on a supervisor on "mute" till the representative…read moredisconnected the call at 38 minutes had to strat back over and the escalation dept. they cold transfered me started back over i had to go over everything again for the 7th time. keep talking over me and told me that she could cause i don't work for asurion i don't know what i am talking about. "stright nasty lady" and i need to stop talk so she can say what she want to say what part of customer service is that... i have been up to that store twice one on my lunch break to tell me the claim still ain't right nothing they can do.... now they want me to drive back over to the store for a 3rd time.... no....no....no send me a replacement and i will send this phone back....

Quick and done right!!! They are always professional and…read morethorough with my phone. It's almost like they are working on their own phone.

horrible customer service over the phone and worse prices! Dude had no respect for common questions…read moreand no substance in conversation.

This is my local AT&T store - I've stopped in here a few times over the past two years whenever I…read moreneeded something for my phone - usually an accessory. I did stop in to purchase a new iPhone 6 last year when it was time for my update - but they told me that they didn't have the 124 GB size that I wanted so I had to go to the local Apple store to buy it. The store is clean, employees run the gamut as far as friendliness and helpfulness, they have plenty of parking, and it's in a nice shopping complex at Red Mill. My last visit was pleasant - an very friendly employee sold me a new case for my iPhone since my old one had gotten messed up. She said they would be happy to put my screen cover on for me when I came back (I was in a hurry and asked about it while I was in the middle of paying for the case) and walked me to the door when I left.

This store charged my daughter-in-law who is on my family plan the next up feature and phone…read moreinsurance without her consent. When I spoke with customer service corporate over the phone, they advised that this is happening so often at AT&T stores that the only way to resolve it was to go into the store and verbally ask for a credit, because they no longer credit what individual stores charge. When my daughter in law went back to the store, Marquita the sales rep was very rude and repeatedly said that corporate could do it and she didn't have to. I had to get on the phone with her personally myself and let her know I'd been on the phone several times with corporate representatives and was told the same thing - AT&T corporate has been getting so many complaints from customers that this is happening at AT&T stores, they've changed their policy and will not reverse a charge over the phone. You have to go into the store personally and ask for the charge to be reversed that was added onto your bill without your consent. Omar @ Customer Care on AT&T phone line says it's a violation of code of business conduct to add features such as insurance and next up and notated it on our family account - but this has been a ROYAL pain with multiple trips to the store and multiple phone calls to make sure the credits have been applied. This store's customer service is a zero.

Great work and fast, dropped my wife's phone off at lunch and was done i a few hours before i got…read moreoff work, will be back again

Put your iPhone in a water proof pouch at the beach, don't believe it will always be waterproof. My…read morewent underwater for a few seconds on vacation and then screen played dead. Got it to this shop for a screen replacement. Friendly staff and good communications. Luckily it was just a shorted out screen, iPhone wasn't flooded inside.

Sally is amazing. She knows what she is talking about and made us want to come to T-Mobile from…read moreanother carrier. She worked with us to get us the best deal and make everything go smoothly and efficiently. Will be coming back to this location for all future needs thanks to Sally!

I recently visited a T-Mobile store Lynnhaven Mall, to get a replacement screen protector, which is…read morecovered under my warranty. The store was not busy when I arrived, and a representative named Derrick (or Derek) assisted me, hope I get his name right or else it may irate him more! Right away, the interaction started off poorly. When I told him I wasn't sure which iPhone model I had, without asking for permission, he abruptly took my phone from my hand and began tapping through it. I found this incredibly rude, it's basic customer service to ask before handling someone's personal device. He told me the screen protector wasn't in stock and would need to be ordered and shipped to my home. I was fine with that. Then he asked for the phone number associated with the account. I gave him the number we've always used for the past 20 years, our primary line. He said it didn't come up and asked for a different number, which did pull up the account. I expressed surprise, since we've always used the original number as the main line for our account. Instead of helping me understand the change or looking into it, he insisted (with an irritated tone) that the second number is the primary number, that it can't be changed, and that calling customer service would be a waste of time. He spoke to me in a condescending tone, repeatedly interrupting me, talking over me, and making me feel like I was stupid or didn't know what I was talking about, all this in front of my 12-year-old niece. At one point, I had to raise my hand and repeatedly say "okay" just to get him to stop. He then rushed me to fill out personal info, didn't explain anything about when to expect the delivery, and refused to give me a receipt, saying they "don't give receipts" anymore. When I asked again, just to be sure I wouldn't get charged, he bluntly said no. As I was walking away, he loudly said (so everyone could hear), "That's why you gave your email to get the tracking info," to which I responded, "I know what tracking information is." I left the store feeling disrespected, embarrassed, and frustrated. I understand he may not earn a commission on a warranty replacement, but that does not justify the dismissive and unprofessional treatment I received. I'm a long-time T-Mobile customer for nearly 20 years and this experience left me feeling like that loyalty meant nothing.