Great customer service from Andre! Was able to upgrade my Moms phone with ease and great deals. He…read morealso offered home internet and sync tracker which I'm for sure excited to look into. Give this guy a promotion, he's a great asset to T-Mobile.

Bridgette was super helpful, quick and efficient in the process of upgrading phones. I also wanted…read morean Apple Watch too which she was happy to offer a promotion to help save while getting something I wanted for a while. Thanks Bridgette!

Telcom has been my internet provider for over six years. The downtime I have experenced in that…read moretime has been minimal, but when it does happen, their response has always been exemplary. Their crews sometimes have had to work throughout the day and night to restore service, and all the while, customers are kept informed of their progress, along with an estimate of completion. Their customer service representatives are professional, kind, and helpful. I could not ask for a better company with which to do business. Judy Harrison

the lady that answered the phone was so freaking rude and there's constantly outages.read more

Exchanged our iPhone 12d for new iPhone 16s! Corey was so very helpful and he made the whole…read moreexperience go very smoothly. It did help that I had our Verizon wireless bill with us. We had no cost for the new phones and will be paying less per month. One of the managers, Kathy stopped over to thank us for staying with Verizon! I highly recommend the Verizon store at Hilltop across from No Frills Grill for any iPhone needs! They are very helpful and friendly.

Horrible customer service! Went in to verify my military discount, 5 employees standing around, NO…read morecustomers. No smiles, positive greetings. I asked to verify my discount, the guy took my ID, sent me a text message, after a bit the website didn't work so he came back and said, well I can take a picture of it. Went to the desk, we were sitting there waiting (all employees still just talking) I received a text message that it was approved, then had to ask the guy if there was anything else and he said no....All 5 employees need customer service and basic business etiquette training......we got there at 4:45, they don't close until 6 so it's not like we were holding them up from leaving for the day...smh... Next day Update: I received a confirmation letter from Verizon and my military discount was not even applied to MY phone number.....so back to a DIFFERENT Verizon store....

I generally hate Cox because they typically have horrible customer service, are plagued by issues…read morewith their equipment and calling them on the phone is almost always a waste of my life. I visited today with my husband to switch service into my name and we were assisted by a really helpful associate named Kelly (a male) with beautiful blue eyes. He really took his time with me and went through all the options since we had to completely shut down my husbands cable and put it in my name. We looked everything up and down and even pulled up YouTube tv to compare their bundles and prices Bc I was considering cutting the chord. It turned out their platinum bundle with gigablast Wi-Fi and cable was gonna be best for me. Kelly was helpful and friendly the whole time and answered all my questions and helped me decide what was going to work for me. He explained to my husband what he's going to have to do with our old equipment and said if he came back with a line just to leave it with him and he'd take care of it. I was pleasantly surprised by this experience and we brought it all home and swapped it ourselves. So far no issues. The inside of this spot is clean and well kept with numbers and couches to wait on and some equipment for purchase and viewing and demonstration. There was no line when we arrived but about 4-5 people waiting by the time we left. Waits can get long but they had 3 employees working so it seemed to go quickly.

Very friendly and informative staff. Helped me with all my questions. Clean store and great…read morelocation.

We have paid for Signature Service for over 3 years now and we still cannot pick up wifi 10 feet…read moreaway in another room. The cost of this service is outrageous compared to what we are getting for this price.

It's been a month and my cable is still not working properly. Three phone calls and my son still…read moredoesn't have cable in his room. Staff is horrible and they keep telling me the part is in the mail. Apparently the mail in Elizabeth city takes 20 + days. It is country, but I believe time warner cable is full of it. They definitely didn't have a problem mailing me a bill.

They only want to sell to you but they couldn't seem to help me with any problems i was havingread more

I went there after my daughter told me about a promotion they were having and had the best…read moreexperience. My husband and I returned the next day and asked for the same rep, Lydia--she really is the best. We had a couple of hiccups and could only get one phone processed that night, so I brought my trade-in back the next day, thinking it was all taken care of, but it wasn't. I called Lydia again a few days later, and she personally resolved all the issues I was having and answered every question I had. She treated me with respect and kindness that I'll never forget. We've been Verizon customers for well over 20 years, and because of her, we'll continue to be part of the Verizon family.

Have been with InMotion for ~10 years, and have only had nice things to say. Having referred many…read morefriends and associates to them over the years, it saddens me to write this review. However, they have really fallen to absolute trash levels. Firstly, I prioritized their higher end dedicated support, domestic dedicated support in the US. As a larger client their dedicated server support has been an excellent partner in my business, until 2023, when it really started to fall apart. Ever the optimist I decided to continue my patronage for an additional year. . . what a huge mistake. I should not have rewarded failing support with more business. In the last 180 days specifically it has been a dumpster fire. We are moving our sites and business elsewhere as soon as possible. Such a shame! Really wanted to support a US/VA business. Whatever went wrong, I can no longer recommend.

Horrible experience. My website just disappeared yesterday. After calling their tech support,…read morewaiting on hold for half an hour I found out that not only it is not working at the moment, it is actually gone, no content can be restored. The tech support was very matter of fact: sorry we can't do anything about it. Today I tried to call customer service. After waiting on hold for over an hour. I found out that they can offer me 5 months of free hosting at the time of renewal which is going to be April 2020. Yes, I paid until then. Now I don't have a website but they will not reimburse my money. Instead they were generous enough to offer me $50 credit which will cover $50 penalty for early cancellation! I DON'T have a website that they are currently hosting but since I paid until April 2020 they will penalize me for early cancellation! Can anybody understand that? When I asked if they could offer a free help with building a new website the customer service rep muted his mike and consulted his supervisor for a long time. When he came back he announced that they can not do it for me. When I asked to talk to his supervisor he sounded very surprised (I guess I should be happy) said that he will transfer me and transferred me to someone's voice mail! I really hope they will go out of business. Judging by the reviews it's gonna happen soon.

I decided to try Earthlink as I am at least average tech savvy and did not mind that they would…read morejust mail me a box with instructions on connecting. In any event, I saw they had a service guarantee. I followed the install instructions to the letter, but no matter where I moved the device I still only received a blinking blue light, never a single green light showing some connectivity. I concluded that my apartment was not able to receive the signal from the tower. I then proceeded to call to cancel the service (unable to cancel on the app directly it seems, hmm). The customer service person was rude, talking over me multiple times until I called out their behavior and began talking over them. They insisted that I allow them to centrally activate my device. I told them I had no confidence in the service since I was not able to get a single green bar showing any sign of connectivity potential, and the fact that they can temporarily boost power to activate my device was not reassuring. I wanted to avoid an activated device that nevertheless could not receive the internet signal under normal conditions. I then cancelled the service over the phone, even as the representative admonished me for not letting them activate the device, and warned me that the $85 is nonrefundable. I then had to (successfully) dispute the charge, and got all my money back as the credit card company agreed that Earthlink did not provide the service they promised, and tried to not honor their guarantee. So a fair bit of time wasted, and if you cannot get a single green bar yourself I recommend you dispute the service like I did. Or better, try all other options first--to save yourself time and frustration dealing with indignant and self-righteous customer service representatives. I hope this review saves you time and effort!

A very bad experience. Signed up for 5mpbs freestanding DSL and they could not install at top speed…read moreso they reduced to 3. Waited 3 days for change. After set up with rep discovered device they sent for $19.95 was modem only. Not wireless. Now they want $79.95 for router. Plus $7.95 per month to talk to there reps re: calls about their modem. They do give full rebate for modem but you will pay much more with monthly charge. Purchased modem on my own instead it wouldn't work and internet was not working either that day. Returned modem and decided to cancel. Now they want $90.00 cancellation fee. Never got to speak to Supervisor but another gentleman offered to accept the modem back in exchange for removal of cancellation fee. More to follow...

I found Renter's Net a couple of years ago when I was unhappy with the internet service of the main…read morecable company on the OBX. I decided to give them a try and have been very happy with the service. We've had little trouble with our connections over the past couple of years. When our rental guests did have problems they were helped over the phone or a tech was sent out in a timely manner. Anytime I needed help or had questions about different services, it was easy to get Jennifer on the phone to answer my questions. What a breath of fresh air it is to have someone answer the phone right away without a long wait When I had a streaming issue with my old televisions not being smart tvs, they were able to find someone who went out and purchased the correct tvs and installed them as well.i wasn't able to get down to the obx to do it myself. What a relief to know that my rental property was going to be ready for my guests when they arrived! It's bittersweet that I just sold my rental property this month. I'm sure going to miss Renter's Net. Jennifer promised if they expand to Virginia Beach that she'd be sure to call me to let me know. I'll be their first customer.

If you have a rental house on the Outer Banks, or even if you live here and want someone else to…read moreconfigure and run your internet service, you cannot do any better than Renternet. I am an IT professional and when I am at my place here to do work on the house, I also need to be able to work remotely. They provide personal service, and are great at dealing with suppliers when the rare problem comes up. Jennifer has been great to work with. I have used this company for close to 15 years, and my only fear is that they will eventually sell the business to someone who will not care about their customers as much as they clearly do.