1. Geeks On Call

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Virginia Beach, VA

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Cox Store

Cox Store

(16 reviews)

I generally hate Cox because they typically have horrible customer service, are plagued by issues…read morewith their equipment and calling them on the phone is almost always a waste of my life. I visited today with my husband to switch service into my name and we were assisted by a really helpful associate named Kelly (a male) with beautiful blue eyes. He really took his time with me and went through all the options since we had to completely shut down my husbands cable and put it in my name. We looked everything up and down and even pulled up YouTube tv to compare their bundles and prices Bc I was considering cutting the chord. It turned out their platinum bundle with gigablast Wi-Fi and cable was gonna be best for me. Kelly was helpful and friendly the whole time and answered all my questions and helped me decide what was going to work for me. He explained to my husband what he's going to have to do with our old equipment and said if he came back with a line just to leave it with him and he'd take care of it. I was pleasantly surprised by this experience and we brought it all home and swapped it ourselves. So far no issues. The inside of this spot is clean and well kept with numbers and couches to wait on and some equipment for purchase and viewing and demonstration. There was no line when we arrived but about 4-5 people waiting by the time we left. Waits can get long but they had 3 employees working so it seemed to go quickly.

Very friendly and informative staff. Helped me with all my questions. Clean store and great…read morelocation.

InMotion Hosting

InMotion Hosting

(28 reviews)

These Bad Reviews are written by IDIOTS!!! I have a Dedicated Server with this company and they…read morehave AN AMAZING SUPPORT TEAM... I Own Multiple Companies and do business around the world so I am up at all hours. I had an issue one time at 3AM my time and called Support and they were there and helped me with my issue! They go ABOVE AND BEYOND the call of duty! I have dealt with MANY, and I do mean MANY Hosting Companies and this is by far one of the BEST ONES out there! Don't be fooled by the Idiots that wrote bad reviews about this company. It seems like these reviewers don't know the first thing about hosting and should never have left GoDaddy! If you want Great Support and reliability go with these guys!

Have been with InMotion for ~10 years, and have only had nice things to say. Having referred many…read morefriends and associates to them over the years, it saddens me to write this review. However, they have really fallen to absolute trash levels. Firstly, I prioritized their higher end dedicated support, domestic dedicated support in the US. As a larger client their dedicated server support has been an excellent partner in my business, until 2023, when it really started to fall apart. Ever the optimist I decided to continue my patronage for an additional year. . . what a huge mistake. I should not have rewarded failing support with more business. In the last 180 days specifically it has been a dumpster fire. We are moving our sites and business elsewhere as soon as possible. Such a shame! Really wanted to support a US/VA business. Whatever went wrong, I can no longer recommend.

Earthlink

Earthlink

(2 reviews)

I decided to try Earthlink as I am at least average tech savvy and did not mind that they would…read morejust mail me a box with instructions on connecting. In any event, I saw they had a service guarantee. I followed the install instructions to the letter, but no matter where I moved the device I still only received a blinking blue light, never a single green light showing some connectivity. I concluded that my apartment was not able to receive the signal from the tower. I then proceeded to call to cancel the service (unable to cancel on the app directly it seems, hmm). The customer service person was rude, talking over me multiple times until I called out their behavior and began talking over them. They insisted that I allow them to centrally activate my device. I told them I had no confidence in the service since I was not able to get a single green bar showing any sign of connectivity potential, and the fact that they can temporarily boost power to activate my device was not reassuring. I wanted to avoid an activated device that nevertheless could not receive the internet signal under normal conditions. I then cancelled the service over the phone, even as the representative admonished me for not letting them activate the device, and warned me that the $85 is nonrefundable. I then had to (successfully) dispute the charge, and got all my money back as the credit card company agreed that Earthlink did not provide the service they promised, and tried to not honor their guarantee. So a fair bit of time wasted, and if you cannot get a single green bar yourself I recommend you dispute the service like I did. Or better, try all other options first--to save yourself time and frustration dealing with indignant and self-righteous customer service representatives. I hope this review saves you time and effort!

A very bad experience. Signed up for 5mpbs freestanding DSL and they could not install at top speed…read moreso they reduced to 3. Waited 3 days for change. After set up with rep discovered device they sent for $19.95 was modem only. Not wireless. Now they want $79.95 for router. Plus $7.95 per month to talk to there reps re: calls about their modem. They do give full rebate for modem but you will pay much more with monthly charge. Purchased modem on my own instead it wouldn't work and internet was not working either that day. Returned modem and decided to cancel. Now they want $90.00 cancellation fee. Never got to speak to Supervisor but another gentleman offered to accept the modem back in exchange for removal of cancellation fee. More to follow...

Geeks On Call - isps - Updated October 2026

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