Quick and done right!!! They are always professional and…read morethorough with my phone. It's almost like they are working on their own phone.

horrible customer service over the phone and worse prices! Dude had no respect for common questions…read moreand no substance in conversation.

The Verizon store at Lynnhaven Mall is excellent, especially when it comes to customer service…read more Olga in particular was phenomenal! She helped my husband through the entire process of buying another phone. She was so knowledgeable and really took the time to go out of her way to help us. She's also very friendly and fun. We'll recommend her to anyone looking to head to a Verizon store in the future. Verizon is fortunate to have such an excellent, caring employee! Mary and Rich

Matt C at the Lynnhaven Verizon/Cellular Sales has been amazing. I spoke with him about 3 months…read moreago with an issue with my account and he assisted me and answered all my questions. I reached out to him again with an issue just today and he took the time to look at my account and assisted with fixing the issues. Thank you Matt C!!!!~

Cellular sales is an authorized Verizon retailer. The signage indicates Verizon. One small sign…read morein rear of store tells customers the truth. Cell phone retailers no longer have to notate they are not a corporate store. Because of this, many customers arrive, believing they are in a Verizon corporate store. Both sell phones and Verizon plans However there are differences and Cellular Sales may or may not add extra fees or cancelation clauses. While the sales person we had did not lie, she did leave out statements leading us to believe we were not under any obligation to buy a phone but then ordered three devices under my name and SSN without explaining her actions fully. "If you don't want the phones, no problem..." leaving out...if you don't cancel phones, you ARE tied to an account and MUST take steps to fix or Verizon will flag your profile as possible fraud. I recommend doing business at Verizon (corporate owned) only.

The best service I have ever received. JASON is very honest and trustworthy, reasonable prices…read more Will continue to do business with him.

Completed service on my MacBook Pro and repaired a software issue. Owner also repaired 2 of our…read morecollege students MacBook Air.

I have no complaints…read more.. A friend of mine recommended this location. I am unsure how long this store has been at this location, but this day in April was my first time ever stopping in; let alone purchasing a product. I was in the market for a new phone... after almost a year of working with a cracked screen (S7) it was time to upgrade. I am unsure if any deals were going on... at this point my goal was to walk out with a new phone. Well within 30 minutes, my goal was achieved. I so do not remember the service guy that assisted me, but he seemed to be knowledgeable and answered my many questions. He even suggested a few items to buy for my new device and hey... I gave in. To this day, there are products still in my bag. Waste of money maybe... but it seemed great at the time. On this Saturday afternoon, I came in at a good time. There were only three customers in the store and I made number 4. Well within a few minutes later a handful more of customers walked in. My service guy was attentive and assured I was set before I walked out the door. He even called a few days later to see if I was still enjoying my recent purchase and asked if I had any concerns. He offered his number in case I had any future questions or concerns. To this day, I am super satisfied with my S9+ I'd recommend you give this store a try. The store is located in the Lynnhaven Mall, but you can gain access to the store without stepping foot into the mall. Plenty of parking. Have fun and enjoy life :)

Sally is amazing. She knows what she is talking about and made us want to come to T-Mobile from…read moreanother carrier. She worked with us to get us the best deal and make everything go smoothly and efficiently. Will be coming back to this location for all future needs thanks to Sally!

Apple Support booked an appointment for me here and Justin was knowledgeable, patient and kind…read more Within 30 minutes, he had recovered my phone with no losses and I was on my way to do more shopping. Thank you all...everyone at the Apple Lynnhaven Store is pleasant, helpful and nice. Thank you, Justin.

I went into the store for assistance with Apple Account password reset. The guy that assisted us…read moreover a week ago, TJ was extremely helpful, exceptionally knowledgeable about the Apple product. He did everything within his power to help with a password reset process. We left that day without total resolve but was able to get a call with Apple Support representatives several days later after making an appointment for a callback. The Apple Support representative, Nadine was very helpful, she was able to provide us with the information and details that were needed to get the password problem resolved once and for all. Tomorrow will tell the story! I was unaware that the Apple Store provided the same service and that they also could have been helpful with promos.

Decent experience here today for a simple drop off of a few equipment items for Fios…read more It is the only location in VAB where you can return equipment. I was worried it would be busy but I was lucky mid-day on a Wednesday and walked right in to help. Staff were efficient and friendly and I was able to drop the router off for a friend within 5 minutes. Parking lot and building look run down.

I had equipment to return for FIOS and this is where they directed me. The location was in Town…read moreCenter which I would have preferred. The address is well marked at the stand alone building, it was previously a convenient store possibly. Heard of the phrase lipstick on a pig? You will understand once you see it. Overall I do not like them off Holland which is often called the busiest stretch in Virginia Beach. Plenty of parking. Debris is quite extension the right side of the building fence. I walked in masked and was immediately directed to a representative and had no wait. The interior is nice enough and small. A few staff was present. It's a very low key store. The Verizon rep logged in my equipment using the bar code on the back. He generated a received receipt that was emailed. He was masked and friendly enough. Nothing special here, but I did accomplish my goal and did receive great service. Tough call, but sliding down to a 3.5 and rounding down.

BLUF: They can fix lots of electronic items well and at a value conscious price…read more As an indication of their service, the computer repair place I use recommended these guys with the comment, "If it can be fixed, they will. And its rare when they can't fix something in their swim lane." Replacing a battery in a Samsung Gear3 watch from 2018 that had become a brick isn't a typical phone repair. But in less than a week they'd ordered the part, replaced it, and did an op test to ensure it worked. And, it does still. Also, please please don't be the idiot consumer that avoids a place because English is a second language for some staff. Do you speak multiple languages? Do you have to endure xenophobic shunning? These guys are polite, trustworthy, and talented.

Put your iPhone in a water proof pouch at the beach, don't believe it will always be waterproof. My…read morewent underwater for a few seconds on vacation and then screen played dead. Got it to this shop for a screen replacement. Friendly staff and good communications. Luckily it was just a shorted out screen, iPhone wasn't flooded inside.

Upgraded my account by adding and porting another phone to my account. Store representative…read moreMalaysia (hope spelling is close) was extremely personable, professional and proficient. Her knowledge and expertise was a welcome experience. Her pleasant attitude and patient demeanor made it a truly upbeat encounter compared to those at other non-T-Mobile establishments. Customer service is so missed in our current climate. Thank You for reviving the hope.

Great customer service tonight by Jailyn. She was so patient and helpful. This location is rather…read moreslow so we normally have no wait time. Everything we needed was in stock and everything was transferred smoothly.

Located inside they Lynnhaven mall in one of those annoying Kiosk. Yeah I say that because they are…read moreright in the middle of things and many of the vendors harass you. Well this one does not and is straight forward cell cases and repair. My daughter specifically needed an iPod 6 case. Not an easy task after the Apple store discontinued selling and Target had little selection. I should have probably checked Amazon but the little diva wanted one NOW! This store has been in there at least since the remodel, so up to a year. The Apple store referred us to them since they are not far from their door and they know that the chances are good they will have what we need. I was stunned to find no one manning the area. A vendor right beside us said that was unusual and he would be right back. After waiting up to 5 minutes someone did appear and was unapologetic which ticked me off. After discussing our needs he showed my daughter what they had. There was a decent selection which gets them a bump in my book. He even took them out to inspect closer and at the end she did purchase one. The prices are all higher than what you would probably find any where else, so if your in need last second go for it. However, I really don't recommend unless you have tried other places. They also do repairs if that is something that your looking for. Smooth checkout of our product. Really a 2.5, but will round up because my daughter was happy.

CELLAIRIS On September 15th 2018 at 18:08 I went into the…read moreCellairis in Lynnhaven Mall and had my phone's screen repaired. My phone was in working order with no scratches or blemishes. After receiving my new screen for my cell phone I realized that the screen was not OEM and purple wavy distortions but this did not seem to affect to the screen. I went on my merry way and not even a day later I when I was on my phone I literally watched the screen crack. I thought that this was strange so I called the store seeking some resolution. The Owner of the kiosk was very rude and explained how he could do nothing. He explained how they would cover anything not working but not cracks. After more conversation, he said that he would install a new screen free of charge (est. $50) if I bought a new screen (est. $230). I was not happy with this so I asked for a corporate number to which he only replied that he was the boss. I did find that there was a corporate number and filed a request with them on September 17th. I was informed that they would get back to my request in 24-48 hours. It actually took 3 days to respond but that wasn't a big deal, however, during this time my phone completely stopped working out of the blue. I notified Cierra, the person who was working on my request, about the new development. I mentioned to Cierra that my phone also had gauge marks on the phone from where metal tools were used to remove the screen (industry standard is to use plastic tools). She asked me to send the pictures in so I complied. Little did I know that these pictures were used to say that the gouge marks would not cause the screen damage or the phone not to work. Cierra closed my request and explained how the owner would only cover 15% of the installation and she cited how this is a store issue and not the company's issue. As of right now, the screen is cracked, there is something rattling around my phone, and the phone will no longer power up. Do not got to the one in Lynnhaven mall.