I went to the T-Mobile on Hanbury Rd in Chesapeake and Trice' helped me with setting up a…read morereplacement phone and getting my old pictures and data loaded into it that I was having an awful time with. She was fast and never made me feel like I was "technically challenged". I really appreciated her assistance.

FOR THE FIRST TIME IN MY 57-YEAR-OLD LIFE I GOT KICKED OUT OF A STORE! NEVER HAPPENED BEFORE and…read morepeople I have traveled a little! As a retired Marine Musician, I have performed and traveled in various countries, many of the states and countless of cities. As a REALTOR for the last 17 years, I have what is basically a mobile office. My cell phone is of utmost importance. I recently purchased two phones, purchased the insurance and my wife paid for the screen protector. Well, it cracked so I went to get another screen protector. I entered the store on Battlefield Blvd and there were two female employees. and no other customers. One of them asked me what I needed and I explained it to her. She was very nice and tried to help but couldn't find my info, so the other employee, what I assume is the team leader, took over, tried looking it up and said that their system sometimes isn't working as it should. Two other Spanish speaking people then came in and as I was explaining to the team leader she noticed on of the men was walking into the office that had the door wide open and was not behind any sort of counter. She yelled at him and said what do you think you are doing you are not allowed in there that is for employees only. In broken Spanish he said he did not know, didn't see a sign (of course he didn't see the sign on the door, the door was wide open), turned and backed out immediately and sat in the chair, but she kept harping on him asking why did you try going in there, what are you thinking, you know that is an office and before she turned back to my situation I tried calling and texting my wife so that she can send me a text with the receipt. The employee then said she had only one screen left, but needs proof of my purchase, I said I have an app on my phone that says I have 360 protection that covers the screen, she said she could not use that and had to utilize her own system, She then started to repeat herself when my wife called me to help with the issue (my wife.like many, is working from home, has many business calls and her time to speak is minimal), I looked at the employee and said I have to get this then I clicked the answer button, but before I could say a word to my wife she said at a loud voice RUDE! I didn't even get to say hello, I looked up and asked "are you talking to me"? She then raised her voice and said yes you are RUDE I was stalking to you and you answered your phone. I started to explain (at her same voice level) back at her that she is repeating herself and that this call is to... then before I could finish my sentence she yelled GET OUT OF MY STORE. I said what, She yelled louder GET OUT!!! GET OUT OF MY STORE. I then went to the other customer and said what is your name, She yelled again standing at the front door GET OUT OF MY STORE DON'T TALK TO HIM. I said I am just getting George's name because she was loud and rude to him as well. There were only three Spanish guys in the store and she seems to be mad at all three of us! Again at the age of 57 I have finally been kicked out of a store for the first time in my life! T-MOBILE should pull the security video fed and fire this employee!!! UNBELIEVABLE. and SHAMEFUL!!! She did not know if the call received was for my business and urgent, medical, a family emergency or factually my wife to help solve the situation! She is there to help me, not the other way around. She can raise her voice and yell RUDE, but if I raise my voice to her level to explain I get kicked out. Just two weeks earlier (at a different store that was closed due to the virus issue) I purchased two Samsung 20 plus phones (EXPENSIVE), insurance, screen protectors and with all that money invested in TMOBILE products and services, an employee kicks me out! By the way, I went to the TMOBILE on Indian River, he was extremely nice didn't have the screen and suggested the one in Kempsville. The one in Kempsville could not believe what happened found my info within literally a minute and provided a screen under 360 protection plan. He even showed m on his computer screen that all the info was there. He asked me if there was anything else and said sorry about the other store, have a great day! Now THAT IS CUSTOMER SERVICE!!!

Strong customer service from beginning to end…read more I inquired about an upgrade and was provided information that it's best to wait until Fall. The representative also looked at my bill and saw an adjustment could be made in my favor. Clean store, convenient location and friendly staff. Recommend!

Charles was awesome! I needed a new phone as I had dropped mine and the display was so damaged that…read moreI could barely see anything on my screen. I wanted to upgrade to a newer IPhone and he helped me get all the discounts I was eligible for. He was able to help me transfer all of my info from my old phone to my new one without hassle and in a timely manner. Great customer service and super friendly!

Kimare was amazing and made the process of getting a new phone so easy! She was the only one…read moreworking but juggled having multiple customers flawlessly and was very professional. Thank you for a wonderful experience!

Worst Verizon store ever. Do NOT waste your time here. Don't even bother making appointments cause…read morethey don't care.

It is located in a small shopping center off of busy Independence Blvd. Went there with a friend…read more The store is very organized and the staff is friendly. The only problem is that they don't have a good selection of the larger sizes. They are willing to order for you, but it would be better if they had it in store. They have nice quality items (casual and dressy clothes) along with shoes. I would refer anyone seeking larger sized clothes here.

Second time in this store in past six months. First time was browsing, today looking to purchase…read moreshorts. The focus of the store is larger men's size. To my knowledge few exist and I know of no other in Virginia Beach. I was impressed enough to come back. Their location just South of Town Center in Town Center Station is great in most respects. They have a private parking lot, however when lunch, or weekend rush hit it's strained due to nearby Mission BBQ. They do have their own designated spaces. On two visits I found the lot and walk free of debris. The store is spacious and includes both casual, dressy casual and more formal jacket, ties and belts. Even shoes from flip flops to all leather formal. Today I was surprised to even see swim suits. Waist sizes run from 36-66. On my visit today it was a challenge to find the lower end waist size. Almost impossible as a matter of fact. Anything can be ordered. The price point and selection today holds back the 5 stars. They are a full retail, no sales store. They do have a reward system that you can get discounts after a certain amount of points. Ask the clerk. When browsing on a weekday around 11 AM they were not busy. A clerk immediately assisted me and was both friendly and helpful. The same clerk checked me out and the process was smooth. When it comes to quality they have you covered with name brands that I rely on such as Polo RL and Nautica. The store is sectioned off nicely and displays attractive. Changing rooms are in the rear and locked. Staff must assist. I would return to this store and recommend. However, if your cost conscious you can find better deals on the same products in my opinion. A solid 4 stars.

Don't shop here, and if you do definitely don't call first. The employees lie to you on the phone…read moreto get you to come in and try to sell you something other than what you called for. That is a terrible business practice

Jae went above and beyond to assist. Our sales lady N., was extremely sweet and helpful as well…read more All the ladies treated us with sweetness and possessed true professionalism toward us. I will be going back to the Kid's Footlocker in Lynnhaven Mall.

I've been here 4 times now. To pick up a necklace ordered online. Twice for my mother's order. And…read moreonce to see if something I saw online was in stock. The staff are always very nice here. They will go out of their way to assist without complaint - above and beyond. They have the right attitude for customer service. I don't yet have any experience with their clothes but I can tell you that the store is organized well and maintained well. And they are taking extra precautions during the pandemic. You can order online and ship your items to the store for free - pickup will be in a week or so. Give them a try. Sign Up for Lane Bryant Rewards.

Better off shopping online at Lane Bryant. The shop personnel could not be bothered to assist other…read morethan to state we do not carry that.

My first time in Virginia Beach, and I get there when a majority of the businesses decided to close…read moreshop either for Columbus Day, or the lack of potential customers flocking the streets. But there it was - Sunglass Shack, open despite the discouraging weather conditions. The name sounds like a total rip from the more omnipotent Sunglass Hut, but the store setup was anything but. I rate this place high on the cleanliness scale, and the displays showcased products well. Their selection was everything you might expect from a decent sunglass store. Specifically, they sell Ray Ban, Maui Jim, Costa, Coach, Versace, Burberry, DKNY, and my new favorite - Oakley. But honestly I wasn't looking. I just went in because my friend wanted to go. As I scanned the displays, it just so happened that I came across a pair that, once on, I couldn't resist. Oakley. Fuel Cell. Matte black with ruby "iridium" lenses. From the front the lenses are completely red, but when you look through them, everything is a tint of blue. I didn't like the blue as I tend to appreciate the warmer sunglass tints, but seldom do I find a pair of sunglasses that I satisfactorily believe suits my face. My first mistake was going in. My second was trying on a pair. I suppose I could have easily walked out that store and said no. My friend was about to do just that anyway, but what got me most was how the salesperson - who turned out to be the manager - approached us with such professionalism, attentiveness, and knowledge of the brand at hand. It brought so much credibility to the store, which frankly needs it because I never heard of it and their website uses the generic ".net" domain. That nudge was all I needed to decide I wanted to drop a good $108 plus tax today. Of course the 10% military discount was nice, too, but I have to give credit where credit is due. Lowest price guarantee when matched with official vendor websites. I couldn't think of a good way to incorporate that info into the review, but there you have it! Also, you can order sunglasses through them and have it shipped to the store or to you, according to their website here: http://sunglassshack.net/

Great customer service, the worker that helped me knew what they were talking about and allowed me…read moreto actually walk out of the store to the sidewalk to see the difference in two different 200 dollar plus glasses. Was very happy with the buying experience. If I'm ever back in the area again and need some sunglasses I'll be going here!

Although I did not purchase anything during my last visit, I thought this location was very well…read moreorganized and had a decent amount of space with plenty of variety...relative to other Rack Room Shoes. Unfortunately (and kind of the story of my life), I was able to find the shoe I wanted, BUT I could not find it in my size. Although I could not find what I needed through my own means, a sales assistant was very helpful with trying to help me find the correct size. Once she realized that the store did not have my size for the shoe I was looking for, she recommended a few other places in the area to tend to carry larger sizes. Like I mentioned, I did not buy anything, but i thought the prices were pretty good in comparison to other shoe stores in the area.

My mom and I visited this location for the first time the other day. We usually go to the location…read morein Greenbrier or Chesapeake Square. I was pleasantly surprised with the layout of this location. It is very spacious and not packed like those other locations. There is a clearance section on the back wall of the store. However, we went to this location to look for Clarks footwear shoes like some of the other locations have. This location does not have Clarks shoes. We had to ask the associate that was working there for Clarks shoes. This location is also very hard to find.