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    Atlantic Wireless

    5.0 (1 review)

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    12 years ago

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    Verify this business for free

    People searched for Mobile Phones 150 times last month within 15 miles of this business.

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    Verizon

    Verizon

    (5 reviews)

    I bought a new phone and four days later I could not text with it. I took it back to this store at…read more7:30pm and told them I had to have my phone for the work I do. I was told they could not help me because Sean, the guy who sold it to me, wasn't there. The person I spoke to didn't even look at the phone. He said there was nothing he could do. I asked for a different phone. He said they didn't have any in stock. I said I would take a16 instead. He said they didn't have any in the store.??? I said let me speak to your manager. He said she left. I said call her. He said she was in a meeting?? He lied to my face. In a meeting at 7:40pm at night when she had just left??? I have never had such poor service. And to be lied to all because he didn't want to bother helping me? I will never come here again.

    So, On 02 Mar 24 I purchased a phone online; I paid the…read moreextra money for two day delivery. Between Verizon and UPS something went wrong, and after five days of drifting around, my phone was "returned" to Verizon's Fort Worth warehouse. I was never informed of this; Verizon's website shows my order status as "delivered." Well I spent 8.3 hours between online automated chat (which is totally worthless), online chat with a rep (pretty much totally worthless), and four different calls with reps. Two were worthless; one was dropped; one was helpful. And two trips to Verizon's local Hub store. Verizon holds you hostage: 2-3 business days to evaluate the condition of the return? Why do I care? It was NEVER attempted to deliver. And then 7-10 business days to refund. So Verizon gets my money for two weeks. Good thing that I didn't need a phone, right? NEVER ORDER ONLINE WITH VERIZON. VERIZON BLOWS; THEY'RE NOT GOOD ENOUGH TO SUCK.

    Verizon - Exterior

    Verizon

    (20 reviews)

    $$$

    These people are awesome! I used to get my devices from them before I started buying directly from…read morethe Apple Store. But the store helps me get the best Verizon plan regarding of where I purchase my phone. Jeff, who no longer is based at this location, is amazing. He has really been good to help my friends, family & our former business by determining the best plan for their needs. I had been holding onto a grandfathered plan for many years & thought it could get no better. He found a plan for Seniors who purchased phones on their own that was better, even including cellular for my iPad & Apple Watch. Recently I bought a new iPad on line through the Apple Store. I knew how to set it up. The only task I had never performed was removing the SIM Card from my old iPad & inserting it into the new. Since the SIM Card lays, rather than snaps into the tray, it was hard to keep it in the tray & get it to snap in. I got in my car & immediately went to this Verizon Store. One of the employees immediately snapped it in for me. They are really nice and helpful. The store is a standalone across Independence Boulevard from Haygood Shopping Center. There is ample parking & a curb cut on Independence so you can turn in coming from the north. No U turn required. The store is spacious, clean and is adequately staffed. I highly recommend it. But if one can determine what store Jeff now works at Remember......He's the best!!!

    Customer service was epically lacking. What should have been a super simple visit to turn in fios…read moreequipment turned into a comedy of excuses for not being able to log into their own system. I was redirected to a store five miles away. Bizarre. Can't say that store inspired confidence to capture my repeat business for much of anything. Seems like a training and management problem. (Follow up: And sending a standard bot response from customer service on Yelp doesn't help, it's called just going through the motions, Verizon. )

    Atlantic Wireless - mobilephones - Updated May 2026

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