very poor service, but I ain't take my dog here to get programmed. They know nothing about Apple…read more iphone

AJ, the manager, was AMAZING to work with. He was knowledgeable, friendly, and professional but…read morereally what I loved is he went above and beyond to ensure we had a great experience. Even though the service didn't work for us at Lake Gaston (no towers), he handled a complete refund and ensured we were completely satisfied. I must have called before signing up with at last 30 questions and he was always happy to help. Same even after cancellation. I will definitely recommend this location and especially AJ.

Great customer service and super helpful. The store is very clean. They are having great promotions…read moreon plans and phones promo!

NOT a corporate run AT&T store but, instead, an authorized retailer (aka middle man) known as "The…read moreWireless Experience." It's Radio Shack with AT&T posters, a business making money up-selling another business' services. This Colley Ave location with a tiny shared parking lot (behind building) and typical Ghent street parking may save a drive to Janaf/Military Hwy but be prepared for low staff presence, long wait times, lack of seating, dreadful service, reduced access to offers/specials, limited products and services at inflated prices. You can't make an appointment here! Today, I walked in at 5p on a Sunday and waited 30 minutes for a nano SIM; at corporate locations it's free, here they charge $5.30. While waiting, I thought I'd check out the new iPhone XS, XS max and XR but there were NO iPhone demos in any generation.

I wish I could give this store negative stars…read more I upgraded the the iPhone 11 Pro months ago. Traded in my old phone to this store. Got an email a month later that I would be charged for my old phone because I never turned it in. So I called the store and was told the manager, Christy, would call me back. She never did so I called again, and the assistant manager said she'd have the manager call me back. She never did. I called a third time and spoke with the assistant manager who said he found the phone in their system but didn't know where it was. He said his DISTRICT manager would take care of it, he never did. Long story short, I completely paid off a phone I haven't had possession of for months because of this store.

Att trade in program is a SCAM!!! Don't do it!!! I was promised $700 for my apple iPhone XS Max in…read moremint condition. Trade in took 3 months to complete and $700 ended up being divided in 30 months installments - $23 a month credit LMAO! What a joke!!! I got robbed!

Before I begin this review let me start off by saying that this review is based solely on my…read moreopinion and my opinion alone!. I previously had a bad experience on line with their customer service trying to order a new iPhone along with some accessories! For some reason they couldn't get my orders right on my accessories so I decided to cancel the order.( I had my phone ordered on a separate order ) I clearly stated to the representative that I ONLY wanted to cancel the order with the accessories and she agreed to it by repeating it back to me TWICE, but yet she still ended up canceling my phone order too and I wouldn't had known until my wife suggested we call them and have them resend the order correctly and that's when the next customer service representative stated my phone order was canceled as well. I was pissed!!.. because the previous representative said she had it taken care of but obviously she had no clue what she was doing. So after being told about the previous screw up my wife and I asked to speak to a supervisor and we were put on hold for at least 20 minutes until we finally realized we were hung up on. So to try and make a long story short my customer service experience over the phone along with on line service has been a nightmare so I'm glad I was able to go into the store and get the service I needed!.

This place is crap. They did an early upgrade and completely screwed it up. Wasted a whole day.read more

I had my daughters iPhone battery replaced within a day. A few weeks later had to bring my…read moredaughter's iPad for a battery issue. The guy was friendly and fixed within a couple days. I was skeptical of these repair places because you never know if someone's trying to upsell parts to make money. I got one price and no changes. Would recommend!

Omg he was so helpful I had just received a birthday…read morepresent, a very nice watch, but it was too large. I was asked by my boyfriend to wait and he'd fix it this weekend. So of course I removed a few links myself and in the process lost a pin. This pin completely disappeared into thin air! I pulled pins out of a couple other watches desperately trying to get this put back together. I gave up and decided this is it something I should not have messed with, but now it was too late and I needed to get this fixed. I didn't wanna go to the mall and deal with that so I just came to this location and gave it a shot. The shop guy (didn't catch name) fixed it and it's on my wrist right now and he was extremely helpful and the price was unbeatable. Thank o

went there yesterday to get my phone fixed expecting to be broke after but got reasonable pricing…read moreand dude had it done by the time my lecture ended great!

From the owner: Wisephone ER is your premier destination for top-tier electronic device repair services…read more Specializing in phone repair, tablet repair, MacBook repair, laptop repair, and an array of other devices, we are your trusted experts in restoring functionality to your valuable electronics. Our highly skilled technicians boast extensive experience in diagnosing and resolving a wide spectrum of issues across various electronic devices. Whether you're grappling with a cracked screen, malfunctioning hardware, or software glitches, our team has the expertise and precision to deliver swift and effective solutions. At Wisephone ER, we understand the critical role your devices play in your daily life. That's why we prioritize efficiency and reliability in our repair processes. With streamlined procedures and rapid turnaround times, we aim to minimize downtime and ensure that you're swiftly reunited with your fully functioning device. In addition to our repair services, we also offer trade-in options for those seeking to upgrade their devices. Whether you're looking to part ways with an older model or trade it in for credit toward a newer device, we provide hassle-free solutions tailored to your needs. At the heart of Wisephone ER is a steadfast commitment to customer satisfaction. We prioritize open communication, transparent pricing, and personalized service to ensure that your experience with us is nothing short of exceptional.

Screen replaced on my iPhone 7 in 30 minutes for $95 with one year warranty. Everything working…read moregreat! Definitely recommend if you have a shattered screen

Recently had my phone fixed here. My phone was in terrible TERRIBLE shape. Excessive cracks and…read moremissing glass... SMH. They took my phone and it was repaired in 20 mins!!! I'm so happy with the results. I have a IPhone6 plus so I was charged $95 bucks with an additional $10 for the protective screen. I feel it was reasonably price and the service was awesome. After 20mins I feel like I have a new phone.

I would very much like to speak to the owner of this T Mobile store!!! I did not switch from…read moreVerizon to T Mobile to get treated this way at all, you should be ashamed three thumbs way down.....I walk in there to get service and 2 women and 1 guy are sitting around talking, I waited when they noticed me I said I broke the glass screen protector and need to order another one. They looked at me like I grew another head? Then told me they don't carry that, I said I know but you can order it and when it comes in I will come back to have it put on, they don't do that either? They told me I had to go to another store? Why are you in business if you can't service anyone? I asked if they could call the other store and ask if they could help me, they actually looked at me and said that they don't have any phones there? Are you kidding me? What do you do except make people angry? Please I pray that the owner sees this review and gets in touch with me because the three stooges, Larry, Moe and Curly are sinking your business, no wonder all the reviews are terrible these people are giving T Mobile a bad name!! I am seriously considering going back to Verizon or some other carrier because at least they know how to service their customers worst experience today!!! Find another line of work because phones are apparently what you know nothing about.

Extremely Disappointed - Unprofessional and Disrespectful Service…read more I want to preface this review by saying that I have never written a negative review before. However, the treatment I received at this T-Mobile location was beyond unacceptable and needs to be addressed. Furthermore, they only received one star because submitting this review without it was not possible, otherwise, it would simply be a zero star. After a great experience with T-Mobile Support on 6/9/25, I visited this store to exchange a phone that was dropping calls and to pick up my replacement device, which had been delivered to this location. As I walked into the store--which reeked of marijuana--I noticed a male and female employee sitting around, wearing headphones, and scrolling through their phones. I greeted them politely, but neither one acknowledged me. I approached the desk and asked the young lady if my phone had arrived, explaining that I hadn't received any notification yet. She looked at me and asked dismissively, "Did you get a text message?" I replied, "As I just mentioned, no--I haven't." She then said, "Well, when it's ready, you'll get a text," and made no effort to help. I left frustrated but stayed calm. Three days later, on 6/12/25, still without a phone and no communication from the store, I contacted T-Mobile customer service again. They informed me that the phone had, in fact, been delivered to the store on 6/10/25 at 10:48 a.m. I returned to the store and was met once again by the same disengaged employees. I explained my situation and asked to pick up my phone. A third woman, who introduced herself as the store manager, appeared and told me they were having system issues and I couldn't receive my phone at that time. I explained the urgency--this is my work phone--and asked if there was anything that could be done. She told me I could come back later. Instead, I chose to wait at the store, which clearly annoyed the staff. Miraculously, within 10 minutes, the system was suddenly working again. They asked for my old device in return, which I provided, only for them to falsely claim it was "not in good condition" and refuse the exchange. Frustrated, I drove to a different T-Mobile store on Portsmouth Blvd in Chesapeake, where I was treated with the respect and professionalism any customer deserves. In less than an hour, I walked out with two new phones and exceptional service. Final Thoughts: This original location was not only unprofessional, but also disrespectful and unwelcoming. The store environment, the staff's behavior, and their unwillingness to assist a long-time customer was appalling. I hope T-Mobile corporate takes appropriate steps to address this kind of service, which completely contradicts the company's usual high standards.

Let me start off by saying I was very impressed on what this establishment is doing for vaccinated…read moreindividuals!. I got my second dose of the Moderna vaccine a few days ago and I said to myself ' the first thing I do is get my CDC vaccination card laminated'!!.. I walked into the store waited a couple of minutes behind another customer and was greeted by a polite employee,I told him I would like to have my card vaccinated and he told me they would make a copy of the original and return it to me and only laminate the copy. In which I thought was a great idea to carry around the laminated duplicate and leave the original at home with my other important documents,just in case I misplaced it I could always make another copy which in my opinion is great for anyone!. Oh wait don't go nowhere yet,I'm not finished with this review yet, hold on because he comes the best part my friends. After everything was said and done with the lamination of my vaccine card, can you believe it's free of charge, that's right I said it it's free you read correctly!!.. so when ( hopefully you all do ) get vaccinated take your card to OfficeMax and have them compliment you for free!.

This is a typical chain office supply store. Recently, Office Depot acquired OfficeMax. OfficeMax…read morePerks (their reward card) still works and, like Office Depot's, is still free. I'm not sure how they're dealing with points, though. This location is never very busy, always well staffed, always well stocked and always clean (so many superlatives)! Their prices aren't always the best, though. I highly recommend comparison shopping and taking advantage of their price-matching scheme. I've used their printing services. I recommend calling to follow up and make sure that they got the order. However, if they have questions or recommendations, they're pretty good about calling the customer to verify orders and suggest improvements. I've been no less than satisfied and often delighted with my results when I've used them. They're located in Harbour View East shopping plaza, right off of exit 8 (I-664). They're right between Bed, Bath, & Beyond and TJMaxx. There's always plenty of parking (even during the holidays.... Shhhhh!).