Overall a good visit!…read more This location is inside MacArthur. I was shopping on Black Friday and realized okay it's time for me to get a new phone because the current phone that I had... Samsung S5 ...the battery was losing life sporadically. I figured okay let me go ahead and take it into T Mobile with the intention of them replacing my current battery. But I found out, T-Mobile doesn't issue batteries anymore they recommend you go to a place that just specializes in batteries whether it's a Battery Plus or another shop. Oooooh K, what to do? I decided to get the Samsung S7 and I'm enjoying it so far. It's been maybe 2 weeks now since I've had the phone and everything's great about it. I decided to go ahead and keep my S5 phone and get the battery replaced at a later date. The customer service here was pleasant, not over the top or above and beyond, but I have no complaints. One of the manager's suggested some products...phone cases for my new phone starting at $10. This was a good price because normally cases can be astronomical when you go to into the store. I walked in maybe waited a couple minutes before someone was able to help me out and was out within within an hour they transferred everything from my current phone to my new phone. No headaches...smooth transition from start to finish! So no worries at all...I so highly recommend you go. Have fun | enjoy

I was informed that they needed a managers authorization in this store to complete screen…read morereplacements for privacy protector screens. I've come here often to get my screen replaced whenever I drop my phone and the screen protector cracks and they've been helpful and friendly 9 out of 10 times. Overall, the staff here is helpful and friendly. Thank you.

Excellent customer service still exists, and you'll find it at the Verizon store on E. Little Creek…read moreRoad in Norfolk! We came in close to closing time expecting to replace one phone and ended up leaving with four upgraded phones and two Apple Watches. Ms. Kendall N. was knowledgeable, friendly, and incredibly patient throughout the entire process. She explained every option clearly, helped transfer our data, and made sure everyone in our family was comfortable using their new devices before we walked out. The biggest surprise was when Jonny came back after leaving for the evening just to help make everything run smoothly. That kind of dedication says a lot about the team at this store. We're not even local, but if we ever need Verizon service again, we'll make the trip back because of Kendall and Jonny. Five stars all the way!

My phone was stuck in TalkBack and Willie at the Verizon store fixed it while helping another…read morecustomer great multitasking

These guys are the best! They are professional and loads of fun! They were able to meet my needs in…read morea quick and proficient manner. I will recommend for others to use this Ntelos location and will be returning for all of my wireless needs

All members of this location were exceptional and very professional. The associates who assisted me…read morewere super kind and pleasant and made this an easy and quick experience for me.

Recently went to cox for their phone service. Cheaper for…read moresure, however they aren't real helpful when it comes to their phones. After 2 weeks of connecting with cox. Having a few issues with my phone, The gentleman who waited me was not very helpful

I went to the Williamsburg site today to see if they could repair my broken charging port on my…read moreSamsung S22Ultra. They were able to repair it quickly, they were reasonable in cost and it was an overall great experience. I will go back to them as needed and will highly recommend them. Thank you, V. Williamsburg

Long post alert!…read more **Please stay away from this business** I originally had taken my post down to work amicably with the owner that said he refund or money because of bad tech. He had constantly given us the run around so I decided this is the best cutoff action, and to encourage future patrons to take your devices elsewhere. I had taken my daughter's switch to this location to be repaired because it wasn't charging. They charged me $181 to repair it which I paid with no issues. When I got the device back, not only did it not charge, the tech tried to give me a piece that was worth $5 to make it charge. I informed the tech that it

Outstanding service from people that actually care about the customer! Would recommend them to…read moreanyone looking to purchase a AT&T cell phone. A++

From the owner: AT&T, serving over 81 million wireless customersread more

I dropped my phone off and ran a quick errand, came back and Kevin had already replaced my screen…read moreand then put on a new screen protector. He did an amazing job!!! It looks BRAND NEW! Thank y'all! Ps- I called so many screen repair places, and they were by far the least expensive. 100% recommend! (I have an iPhone 11 Pro Max)

Had a wonderful experience here. The back of my phone had cracked, and Kevin attempted to fix it,…read morebut was very honest and letting me know that when he fixed it, something went wrong in the phone no longer works. He then worked with me to get me a replacement phone as soon as possible at a reasonable price. Very honest and trustworthy young man.

I've been to this location many times and have never felt like a number. Everyone has been very…read moreknowledgeable. The faces of those helping me were different each time, so it's likely not a customer service fluke. Like most franchised Verizon stores, there is a good selection of the latest and greatest phones and accessories. Save yourself some time by going to the verizonwireless.com website to determine which wireless plan may work best for you. Honestly, it's nice just to be able to walk into the store, tell the person what you're looking for, and having them tell you the best plan for your needs.