Cancel

Open app

Search

Updated 3 months ago

Services - Cox Store

Internet service providers

Television service providers

Cox Store Photos

You might also consider

Recommended Reviews - Cox Store

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Anissa W.

7/1/22: I stopped by to turn in a modem and close my grandmother's account. I haven't been here in years, so it looked completely different. There is a kiosk that you check in at. I didn't see hand sanitizer ANYWHERE, so that bothered me. Luckily as soon as I walked in, I was taken directly to the cash register to be assisted. I was assisted by a very nice man. Even though he had a few problems closing my account, he got them resolved in no time & gave me my receipt as proof. I don't usually like Cox, but this was a good experience.

Part 1 of threat to cut services.

As a customer of Cox Communications, I feel compelled to share my disheartening experience in dealing with what can only be described as a continuous cycle of subpar service, unfulfilled promises, and disconcerting corporate practices. Despite my best efforts to seek resolution through their designated channels, including executive escalation teams and even resorting to filing a formal complaint with the Better Business Bureau (BBB) and now Federal Trade Commission (FTC), my grievances have been met with indifference and, most shockingly, threats of service termination. My journey with Cox Communications, which started in 2017, has been fraught with challenges, chief among them being the persistent inadequacy of their internet service. Despite paying approximately $300 per month for the past 15 months, the service has consistently failed to meet the advertised standards of reliability and coverage. Efforts to rectify the situation, as recommended by Cox--such as purchasing their Wi-Fi extender pod--proved ineffective and offered no improvement to the connectivity issues plaguing my home. As a disabled veteran who relies on a stable internet connection for both personal and professional needs, the impact of Cox's failing service cannot be overstated. The suggestion to further invest in additional equipment, at my expense, without assurance of resolving the underlying issues, is both unreasonable and indicative of a business model that prioritizes profit over customer satisfaction and service quality. Compounding these service-related issues is Cox Communications' response to my complaints. Rather than addressing the legitimate concerns raised, Cox has chosen to issue warning letters to my home, threatening to disconnect my services should I continue to voice my grievances. This retaliatory stance not only violates the principle of customer feedback but also employs intimidation tactics to silence dissatisfaction, a practice that is both unethical and unacceptable. This review serves not only as a recounting of my personal experiences but also as a warning to potential customers of Cox Communications. The disparity between the service promised and the service delivered, coupled with the company's apparent disregard for customer satisfaction and retaliatory practices, raises serious questions about their commitment to ethical business practices and customer care. I urge Cox Communications to reconsider their approach to customer service and issue resolution. Customers deserve transparency, accountability, and, above all, the quality of service they are promised and pay for. As for potential customers, I advise caution and thorough research before committing to Cox's services, lest you find yourself in a similar predicament. Please be wary of their gaslighting practices that state your "disruptive behavior", but fail to list any actual examples and places great emphasis on their check in the box system of "reaching out to resolve the issue", but bring no real solutions to the table. Response to Cox's Response on 3/20/24 on Google Reviews. While I appreciate the prompt response posted here, I would not want to receive ANOTHER email or THREAT to my home stating non-factual "disruptive behaviors" from your executives as I am sure they are not as attentive as this location appears or onboard with actually being fair or resolving my issue. My contact number hasn't changed since 2003, so that would probably be a good place to start IF and WHEN they actually get to a point to where they would like to resolve customer issues that have been corroborated by their own service technicians.

Here you'll see the average speed of the internet

I've had nothing but trouble from cox, constant rising prices, I got set up by an employee for a deal they said would last a year and when the next year comes to let them know and they'll renew it, less than a month later I'm having problems with the service and check the app to see they removed the deal, when I went in I got helped by someone else and they glared at the guy who first helped me, changed the price and said that I was wrong as I'm watching him change it. Then randomly it cuts out for no reason and they say that everything is fine and it's working. Their customer service and help is just poor. It tries forcing you to only talk to an ai bot, their extensions for payment are a joke. I tried extending payment from the 17th to the 20th, got approved, and then get hit with a rebound bill, charged an extra $60 and get informed that I would've had to pay the full price then and there in order for a payment extension which makes no sense. And if all of this wasn't bad enough, their top speed which I paid extra for only equates to 20Mbps on a really really good day, with more often then not being around 10Mbps the only thing connected to the WiFi is the console, I'm writing this on data because of how bad the WiFi is. I'm removing my service from cox.

Same issue

See all

Photo of Robin
0
10
0

6 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of J B.
0
1
0

8 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

8 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 3
Thanks 0
Love this 3
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Rose H.
0
25
15

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Jessica G.
1023
34
18

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Maria D.
12
123
80

7 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 2
Thanks 0
Love this 1
Oh no 0
Photo of Anne P.
175
17
4

9 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

4 years ago

So over priced for shit service almost 300 for wifi n cable when I was paying bout 120ish

Helpful 0
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0
Photo of Alexis A.
29
57
17

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 1
Thanks 0
Love this 2
Oh no 0

9 years ago

This is by far the worst business place I have ever been to. Customer service is very poor and I the people there very are rude.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Ian J.
13
12
0

9 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0
Photo of Barcarie M.
194
124
115

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Amazing customer service! Helped me even before I got through the door with carrying my equipment in. Super friendly and helpful.

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

they are using more than one name on YELP. so be sure to read all the reviews. they and their technical services deserve negative ratings.

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - Cox Store

Review Highlights - Cox Store

I walked in, asked to replace my router, and was given a new one free of charge, no hassling required.

Mentioned in 3 reviews

Read more highlights

You might also consider

AT&T Store

AT&T Store

(17 reviews)

$$$

This store was absolutely terrible. We have been longtime customers at. We wanted to upgrade our…read morephones today. We went into the store. I inquired about one of the specials that they were having the lady had no knowledge of it at all. Every question I asked she gave me an answer that was not true. A gentleman which I would assume would've been the store manager came over, started talking to her. She still was unsure and giving him the wrong information as to what we needed. I told him at that point we're going to another location. He said OK. Have a great day. Poor poor management, letting a longtime customer walk out the door and not try to make things right SMH. Never back to that location that we have been going to for years we will never go there again.

I was planning to go to a store but thought that maybe I could get help over the phone but I was on…read morethe phone for one hour and twenty four minutes with a representative who could not help me and told me thatbi needed to go to a store so I did. I went to this location and was told that they do not assist customers with technical issues, they "just sell phones". Well damn, Amazon sells them too but I came to a store under the name of my service provider only to be told that. What in the ever living hell is that about? I can go to Best Buy or order a phone on Amazon if I wanted to just buy one. I have no idea how to get technical help with my phone now. I will NEVER go there to buy a phone. TERRIBLE CUSTOMER SERVICE!

Verizon Authorized Retailer - Wireless Zone - Genius Bar area

Verizon Authorized Retailer - Wireless Zone

(4 reviews)

Brand new place! When other Verizon stores are busy you might be able to skip the line by coming…read morehere, at least until everyone else catches on. This whole complex is a great addition to the Norfolk Premium Outlets area, growing quickly. Check-in kiosks are at the front door. An associate then calls you to a desk at the back. I like this setup better than the counter-style service at older stores. The associates were friendly and helpful when I was there. If you have to wait (I didn't) they have a "genius bar" like counter where you can sit or a wall of new phones you can oogle. Like I said, brand new so everything is super clean and functional. Although I would have appreciated a couch or a softer place to sit. Parking isn't really an issue although there's a popular pizza place next door. However getting in and out of the lot can sometimes be a pain. I suggest avoiding the packed driveway by Chik-Fil-A and going a little farther to the easy, empty driveway at the Burger IM end of the lot (farther from the stoplight).

Alec is AWESOME!!! I have never been into a phone store where they don't try and haggle you into…read morespending more money than you need to. He was very straight to the point and offered me the best deals to save the most money. He was more than helpful! He was also VERY fast with setting up my new phone, I was in and out. Thank you so much Alec, I will only go to this verizon from here on out!!

Cox Store - televisionserviceproviders - Updated May 2026

Loading...
Loading...
Loading...