Never a line, superior customer service. If you are indeed looking for service or even have any…read morequestions look for Britni, she's always smiling and willing to help

Terrible as an ISP. Regular outages. No accountability. You only get a $3.20 credit if you complain…read moreand you can never get an actual person on the phone, instead you need to text or use facebook messenger. Rude customer service. I am aware that there are a lot of people working from home and students going to school remotely, BUT they are still charging everyone the same amount per month and even have the gall to sell us new modems, as if that's the problem! September 1, outage--lasted several hours. September 11, 2020: outage began at approximately 4pm and I understand it was restored about 2:30 am on the 12th; today, 9/18: outage at 3pm and finally restored around 6pm. This is unacceptable. They have a monopoly, but their infrastructure, which has clearly not been kept up is now failing this test of COVID. BREAK UP THE MONOPOLY NOW! Once that happens, Cox will have to do better or go out of business. Competition is GOOD for the consumer.

Recently went to cox for their phone service. Cheaper for…read moresure, however they aren't real helpful when it comes to their phones. After 2 weeks of connecting with cox. Having a few issues with my phone, The gentleman who waited me was not very helpful

Service itself was okay but the cancellation process was predatory. It took months before they…read moreactually cancelled my services and they kept trying to make me pay more. The customer service seems incompetent or maybe they're just trained to treat people that way. "Supervisor" was useless and his response was "well no one likes their utility provider and we're no different"

Severely understaffed. We came in to cancel an account for a deceased family member, and it took…read morethe better part of an hour for the customer reps to get to us. It very much felt like they only cared about the customers that were there to OPEN accounts, and could not care less about those there to CLOSE.

I was promised 3 months free for switching to Verizon. LIES!!! I've gotten 2 bills since then…read more Since I want to cancel service, no one wants to uphold their end of the deal and assist me in making things right.

I have had cable TV since the 1970s. TELCOM SYSTEMS is BY FAR THE WORST I have experienced.read more

Telcom has been my internet provider for over six years. The downtime I have experenced in that…read moretime has been minimal, but when it does happen, their response has always been exemplary. Their crews sometimes have had to work throughout the day and night to restore service, and all the while, customers are kept informed of their progress, along with an estimate of completion. Their customer service representatives are professional, kind, and helpful. I could not ask for a better company with which to do business. Judy Harrison

They only want to sell to you but they couldn't seem to help me with any problems i was havingread more

I went there after my daughter told me about a promotion they were having and had the best…read moreexperience. My husband and I returned the next day and asked for the same rep, Lydia--she really is the best. We had a couple of hiccups and could only get one phone processed that night, so I brought my trade-in back the next day, thinking it was all taken care of, but it wasn't. I called Lydia again a few days later, and she personally resolved all the issues I was having and answered every question I had. She treated me with respect and kindness that I'll never forget. We've been Verizon customers for well over 20 years, and because of her, we'll continue to be part of the Verizon family.

We have paid for Signature Service for over 3 years now and we still cannot pick up wifi 10 feet…read moreaway in another room. The cost of this service is outrageous compared to what we are getting for this price.

It's been a month and my cable is still not working properly. Three phone calls and my son still…read moredoesn't have cable in his room. Staff is horrible and they keep telling me the part is in the mail. Apparently the mail in Elizabeth city takes 20 + days. It is country, but I believe time warner cable is full of it. They definitely didn't have a problem mailing me a bill.

Before I begin this review let me start off by saying that this review is based solely on my…read moreopinion and my opinion alone!. I previously had a bad experience on line with their customer service trying to order a new iPhone along with some accessories! For some reason they couldn't get my orders right on my accessories so I decided to cancel the order.( I had my phone ordered on a separate order ) I clearly stated to the representative that I ONLY wanted to cancel the order with the accessories and she agreed to it by repeating it back to me TWICE, but yet she still ended up canceling my phone order too and I wouldn't had known until my wife suggested we call them and have them resend the order correctly and that's when the next customer service representative stated my phone order was canceled as well. I was pissed!!.. because the previous representative said she had it taken care of but obviously she had no clue what she was doing. So after being told about the previous screw up my wife and I asked to speak to a supervisor and we were put on hold for at least 20 minutes until we finally realized we were hung up on. So to try and make a long story short my customer service experience over the phone along with on line service has been a nightmare so I'm glad I was able to go into the store and get the service I needed!.

This place is crap. They did an early upgrade and completely screwed it up. Wasted a whole day.read more

I'd give them LESS THAN ONE STAR but it won't allow me to.... We had them hook us up 4 months ago…read more A kid came out and said he had been on the job2 months ... It showed... through no fault of his own. Poor or NO training. It took him OVER 8 HOURS to get it connected. Finally gets it working and leaves, late at night. He had trouble getting help without a smart attitude. (that was our first clue) Day ONE, signal goes in and out. Call them and they got it working again. Day 2, "searching for signal" was our best channel. Day 3, same channel. I called to cancel. They didn't like that ... I reminded them that FEDERAL LAW SAYS I CAN CANCELL ANY CONTRACT WITHIN 3 DAYS. They tried to get us to change our minds ... lol. They then told us there was a $470 early termination fee ... OH REALLY .... After a brief discussion they said they'd send a box to return their equipment. I also told them they no longer have permission to go into our bank account, ( I called the bank to make SURE) and to send a bill to us. We got the box over 2 weeks later .... We packed everything up as instructed, and sent it back. Then came the e-mails saying we owed 2 months of service !!! I figured it was just a glitch. We ignored it. Then comes another e-mail saying we had an overdue balance and owed $420 !!! And to call them IMMEDIATELY. That I did !! I was NOT very polite. I asked if they had ANY clue what they were doing... He apologized, and I did too. It clearly wasn't HIS fault. So after explaining everything, he told me our account was under review. We'll know in a couple weeks if we get an Attorney or not. NOT JOKING. If they think they're going to charge us about $1000 for nothing but aggravation, THEY'RE OUT OF THEIR MINDS. Oh, Almost forgot, I tracked the return box back to California and the USPS there stated that "THE CUSTOMER" refused the package ??? Not sure if that is a game to leave me hanging for the nonreturn of equipment or what ?? My next action will consist of alerting the CONSUMER PROTECTION and the BETTER BUSINESS BEAUREAU. ..... DO NOT LET THESE PEOPLE INTO YOUR BANK ACCOUNT ... BELIEVE ME. We got ROKU ULTRA and are very satisfied. Should have went with them from the start. WAY more channels and MUCH less expensive.

I had Direct TV for 20+ years, I have had numerous bad experiences. Finally I called to cancel…read moretoday. They cancelled Newsmax this year and One America News last year. Gotta go. Worst customer service I have ever had.